Firebolt Stone Oven Pizza and Coffee

Extremly delicious coffee Drinks and really nice staff!! I would love to see more vegetarian meals on the Menu:)

Atmosphere: 5

Food: 5

Service: 5

Your service is horrible I ordered a barbecue chicken gluten free pizza off the website. Then it was delivered it came as a the chicken with the horrible red sauce with no barbecue on the pizza or even to the side of the pizza. On the app we put barbecue chicken pizza. Which means sauce should be barbecue. So we called them let them know about the error the female manager said they can't remake it cause we order it through slice and we order barbecue chicken that is why they didnt make it correctly. But makes no sense we ordered barbecue chicken pizza. We have ordered that way before with no issues. Will not be ever ordering from them again. On there website it states order through slice. They said since we ordered in on slice they wouldn't refund either.. but we had to go through slice to get a refund. My receipt that was emailed to me states barbecue chicken pizza. Not plain chicken and red sauce pizza that is what I recieved nasty!! We use to always order through them and talk up about there pizza. Not no more poor customer service will not be coming back

Pizza is good.
Lights bright for dinner.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Pizza

This place is legit amazing. If you're nearby, visit. Hands down.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

If you are a Harry Potter fan you'll enjoy the view. If you love pizza you'll enjoy the food. We spent the day outside in the sun and we're very hungry. Ordered two pizzas, I think they were 18" or 20" . OMG they were huge! And looked amazing! Go try the out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza

Food is so good!
They even carry Gluten-Free pizza for those with a gluten allergy!
Service is amazing and staff is so friendly.

Atmosphere: 5

Food: 5

Service: 5

Very cute establishment. The employees all very nice. Food was excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza, Stone Oven Pizza

Food was amazing! I'm all about Chicago style thin crust but this changed my tune for the day. Crisp bottom with a soft, slight chew crust. Bacon and cheese dip felt like something I might make at home. Soul warming and delish

The only thing that could use a bit of work is the service. Food came out and we asked for some napkins. Got a "be right back" and they never came. No one asked how things were but maybe that's just how this place is.... Basically order carry out/pay ahead of time type deal?

Overall, we enjoyed it and when we are passing through again, we will stop back in.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Pizza, Stone Oven Pizza, Mocha Frappe

This is great pizza!!!

Atmosphere: 5

Food: 5

Service: 5

Excellent Stone fired pizza. I don't know why others rated it strangely.
We love it!

I'm editing this review due to the response the owner sent me. I didn't do a full review the first pass due to time constraints. This review isn't based on a single visit but is based on a few visits over more than a year of time.

At the prices asked for the food I expect higher than average quality and good service if not great service. At best the food was ok. At worst it was burnt and not really edible. The service was terrible with each visit and the food prep was slow to ridiculously slow.

The most recent visit was with a large group and I understand staff shortages however you knew the group was coming. People received the wrong orders. People waited over an hour for a can of soda (It took that long for us to flag someone down that finally came close enough to hour table). Waiters told us the order that was supposed to ours had the wrong table number on the order. The tables have numbers on the table so that kind of mistake is hard to understand. People waited over 2 hours for food. Not even complicated food. A chicken salad.

As I said it was a large group so some forgiveness is given here. However my previous visits didn't give any better results so that is why I decided to give the review at all. I can forgive a bad experience but when every experience follows the same pattern it does warrant an honest review.

Instead of writing people who don't give you a good review (you did this with my wife a year ago to try to get her to change her review) how about fixing the problems instead of making excuses. Trying to smooth over the problem only after you receive a bad review is the worst way to handle the situation. When food is burnt take it back and replace it. When there is an obvious major problem like with the recent group visit do something (anything) to let the customers know they matter instead of letting people sit for 2 hours wondering what was going on. And little things matter. Get the orders straight. Get drinks out to people quickly. Let people know you appreciate their patience. Maybe even offer a bag of chips or something to hold them over till the food arrives. Not once during the visit did anyone offer any explanation or apologies. Could this perhaps cost you a little of your profit? Sure. But probably less than a bad review. Fix things at the moment instead of only addressing it once you get that less than stellar review.

Honestly I am an easy customer to please and I often give good reviews and very rarely bad ones. The only reason I came in recently after my previous bad experiences was due to the group event and I wanted to participate fully even though my instinct was to go elsewhere. I only live a few blocks away and when considering where to go to eat Firebolt Pizza has been off my list for a long time. I love pizza and was very disappointed to take any local business off my list. I support local business that offer good products and services.

Please don't take this as an attack but an opportunity to admit you have an ongoing issue with quality and service to address. Instead making excuses and just fix the issues. As I stated I have give this business multiple chances. I believe that is fair. I have nothing against you or the business other than the experiences I've had at your location.

On the plus side the restaurant is clean and pleasant. That about covers it.

Atmosphere: 3

Food: 3

Service: 1

Great food, great theme and atmosphere. Would recommend giving this place a try!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Pizza

Cute place with good food

Atmosphere: 5

Food: 5

Service: 5

We were in Brodhead and hungry for pizza, but wanted to try something new…..so we ordered a Meat Special 14”. Glad we did, also glad I didn’t order extra cheese, as it had cheese to spare. It was ready on time and they were very friendly!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Stone Oven Pizza

The service here was very warm and welcoming just like the atmosphere. I love that they have games to play with your children. We played like 5 rounds of connect 4 and i, the mom, won them all. I show no mercy lol. If your ever in this small town called Brodhead come here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Alfredo Pizza