Food was good, the person taking the order had a mask on and it was difficult to understand what he was saying...order was missing half of the order when it was called out to me. The staff seemed distracted...ive been there before and everything was good...might have just been an off day.
Lyn
Food always delicious.
Atmosphere: 5
Food: 5
Service: 5
Leo Gonzalez
The food is ok. Just doesn't look like it should with a less fries than a happy meal and a quarter more bread than needed for the small amount of meat. Disappointing.
Nhadlyn C
Tell me why when I ordered two large fries at the drive through then it took over an hour everybody had to go into the restaurant to grab their food.đ«Șđ€šđ !?!??
Dartasia Townsend
Would rate 0 stars if I could.. I literally pulled in drive thru 5 minutes before closing for a LOAF OF BREAD and was told they threw all the bread away
Atmosphere: 1
Food: 1
Service: 1
Free2bme S
Didn't get my order correct.
Atmosphere: 4
Food: 2
Service: 4
Paochoua Xiong
They suck at taking orders and they are stingy with their portions. A third of my sub was just bread. Never coming back
Atmosphere: 1
Food: 2
Service: 1
Vickie Quinlan
We ordered through DoorDash. When the dasher gave us our order, instead of the whole Steak Cheese Steak, we received a half. The whole is about 25$. I did call DoorDash and they gave me a refund for the whole sub, which was great! Then called the Cousins on Brown Deer and informed them that they had screwed up. My words exactly, and was told that they arenât responsible for any mistakes and then I let them have it! Telling me that youâre not responsible for half of my sandwich being missing. I told them that DoorDash made me whole but Cousinâs should make sure that their team members know what theyâre doing. She pretty much hung up on me! We will find a different Cousins to shop from!
Atmosphere: 1
Food: 4
Service: 1
Joseph Riche
Iâm not happy with the workers at this Cousins location tonight (8/5/25 at 6pm). I put an online order in and it said it would be ready at 5:59. I arrived at 6 and stood in line for about two minutes and then told the cashier I put an online order in and he asked my name and printed me a receipt. Then he walked away and said nothing. There were three shelves right next to the cash register and a sign that said online orders. I thought when they were done they would move it to the shelves. I waited about seven minutes and then started asking employees where my sandwich was. Two employees completely ignored me and I had to walk down by another worker and ask where my sandwich was. She said she look into it and after a few minutes she did get me the sandwich. All of that would have been alright but the sandwich that she got me was wrapped and sitting in front of the guy making sandwiches when I arrived there. After I asked him if that was my sandwich sitting in front of him eight minutes before I received the sandwich he ignored me and turned around and acted like he was talking to the guy working the grill. Then about two minutes later he moved it about two feet closer to the register and I asked another worker if that was my sandwich and she ignored me. All of this would have been avoided if anyone of the five workers there wouldâve put the sandwich in the area for online orders. I put the order in at 5:44 and received the order at 6:17 remember the online receipt said it would be ready at 5:59 which it was, it just took the five workers 15 minutes to get it to me when all they needed was to be trained on how online pickups should work. Do better Brown Deer Cousins!
Austin Manthe
If I could rate it a zero I would. Waited 25 minutes for a single order of cheese curds. 25 min!!!! Service was absolutely terrible.
This establishment is filled with kids, who literally take their time doing everything, everytime I order for pick up Iâm waiting 15+ minutes for my food ! They need some older people here who know how to efficiently run an establishmentâŠ. And again
savana ramiierez
Whoever the young girl Christina is is extremely rude . I showed up for an order I placed online at 8:54, I was knocking on the door . Granted, the door had signs that the lobby was closed, it said for doordash and ubereats to call for inside entry. I called, a young girl kept repeating that the inside was closed and that I shouldâve been there before 9. then told me to pull through the drive through which I did. another different voiced girl answered the window rudely and told me âpull up to the spot up there.â i said âi placed my order online 30 minutes ago and have proof iâve been here the past 10 minutes, and she then told me that they threw away my food that i ALREADY PAID FOR and that they had to remake it . I asked her name, she told me Christina and slammed the window. This was at 9:03 . So whatever young girls work the night shift on Fridays need to be talked to , and Christina particularly needs to terminated. her attitude is disgusting, and I will be calling tomorrow to speak with their manager named âSummerâ (a name the girls gave me ) to ensure that my complaint is received and that this doesnât happen again.
Monzello Smith, Jr.
I waited over 35 minutes for a PICKUP order. All I got was a salad (sub in a bowl). That's it. A guy comes in after me for an IN STORE order. They called his name before mine. That's crazy.
GREG SHEA
Good customer service I ordered a double Italian special
Eron Mk
My, god. Donât go here anymore. We live about 3 blocks away so itâs very convenient but we wonât be back. It was a simple mistake. They gave us the wrong order, and we never left the parking lot so we were back to explain and get the correct sub within 2 minutes of receiving our order. The manager took the sub we received back and returned with the correct new sub we had ordered. She opened up the sub to ask if this was correctly made this time, and we said yes. The manager then proceeded to say her employees say they made the first sub exactly how we see it now. We asked if she looked at the sub we returned as it only had turkey, lettuce, cheese, and mayo on it. For context, we ordered a club with the works. She said she didnât look at the first sub, but her employees said they made it correctly⊠look at the sub you took back and you would see itâs not correct. I donât know why she accused us of lying when she has the proof we were not. Mistakes happen, and thatâs ok. Whatâs not ok is blaming someone who hasnât done anything wrong. When she gave us our correct sub, we asked for an update on when coupons would be sent out as we had an incorrect order three weeks ago and the manager at the time said she would send coupons out. This was the 4th or 5th order we had incorrectly and decided to call that time. We didnât call the first few times because we know mistakes happen and Iâve worked in the industry for years and you try really hard but things still get messed up for time to time. The manager today proceeded to go in the back and check on things. She then told us they have no record of this previous call and we would need to call corporate to see if they could do anything for us. I asked if she wanted to see the phone call and order we had places three weeks ago as we had it in our phone still but she refused. This is not something you call corporate for and complain⊠you messed up a sub. Thatâs something Cousins corporate doesnât need people calling them every time a sub is messed up. My, god. All the manager needed to do was look at the order we received, notice it isnât correct, give us the new correct sub and itâs resolved. Itâs shouldnât be a huge issue. Apologize, get new sub, give coupons since the ones previously promised were not sent, and done.
Food was good, the person taking the order had a mask on and it was difficult to understand what he was saying...order was missing half of the order when it was called out to me. The staff seemed distracted...ive been there before and everything was good...might have just been an off day.
Food always delicious.
Atmosphere: 5
Food: 5
Service: 5
The food is ok. Just doesn't look like it should with a less fries than a happy meal and a quarter more bread than needed for the small amount of meat.
Disappointing.
Tell me why when I ordered two large fries at the drive through then it took over an hour everybody had to go into the restaurant to grab their food.đ«Șđ€šđ
!?!??
Would rate 0 stars if I could.. I literally pulled in drive thru 5 minutes before closing for a LOAF OF BREAD and was told they threw all the bread away
Atmosphere: 1
Food: 1
Service: 1
Didn't get my order correct.
Atmosphere: 4
Food: 2
Service: 4
They suck at taking orders and they are stingy with their portions. A third of my sub was just bread. Never coming back
Atmosphere: 1
Food: 2
Service: 1
We ordered through DoorDash. When the dasher gave us our order, instead of the whole Steak Cheese Steak, we received a half. The whole is about 25$. I did call DoorDash and they gave me a refund for the whole sub, which was great! Then called the Cousins on Brown Deer and informed them that they had screwed up. My words exactly, and was told that they arenât responsible for any mistakes and then I let them have it! Telling me that youâre not responsible for half of my sandwich being missing. I told them that DoorDash made me whole but Cousinâs should make sure that their team members know what theyâre doing. She pretty much hung up on me! We will find a different Cousins to shop from!
Atmosphere: 1
Food: 4
Service: 1
Iâm not happy with the workers at this Cousins location tonight (8/5/25 at 6pm). I put an online order in and it said it would be ready at 5:59. I arrived at 6 and stood in line for about two minutes and then told the cashier I put an online order in and he asked my name and printed me a receipt. Then he walked away and said nothing. There were three shelves right next to the cash register and a sign that said online orders. I thought when they were done they would move it to the shelves. I waited about seven minutes and then started asking employees where my sandwich was. Two employees completely ignored me and I had to walk down by another worker and ask where my sandwich was. She said she look into it and after a few minutes she did get me the sandwich. All of that would have been alright but the sandwich that she got me was wrapped and sitting in front of the guy making sandwiches when I arrived there. After I asked him if that was my sandwich sitting in front of him eight minutes before I received the sandwich he ignored me and turned around and acted like he was talking to the guy working the grill. Then about two minutes later he moved it about two feet closer to the register and I asked another worker if that was my sandwich and she ignored me. All of this would have been avoided if anyone of the five workers there wouldâve put the sandwich in the area for online orders. I put the order in at 5:44 and received the order at 6:17 remember the online receipt said it would be ready at 5:59 which it was, it just took the five workers 15 minutes to get it to me when all they needed was to be trained on how online pickups should work. Do better Brown Deer Cousins!
If I could rate it a zero I would. Waited 25 minutes for a single order of cheese curds. 25 min!!!! Service was absolutely terrible.
Restaurantji Recommends
This establishment is filled with kids, who literally take their time doing everything, everytime I order for pick up Iâm waiting 15+ minutes for my food ! They need some older people here who know how to efficiently run an establishmentâŠ. And again
Whoever the young girl Christina is is extremely rude . I showed up for an order I placed online at 8:54, I was knocking on the door . Granted, the door had signs that the lobby was closed, it said for doordash and ubereats to call for inside entry. I called, a young girl kept repeating that the inside was closed and that I shouldâve been there before 9. then told me to pull through the drive through which I did. another different voiced girl answered the window rudely and told me âpull up to the spot up there.â i said âi placed my order online 30 minutes ago and have proof iâve been here the past 10 minutes, and she then told me that they threw away my food that i ALREADY PAID FOR and that they had to remake it . I asked her name, she told me Christina and slammed the window. This was at 9:03 . So whatever young girls work the night shift on Fridays need to be talked to , and Christina particularly needs to terminated. her attitude is disgusting, and I will be calling tomorrow to speak with their manager named âSummerâ (a name the girls gave me ) to ensure that my complaint is received and that this doesnât happen again.
I waited over 35 minutes for a PICKUP order. All I got was a salad (sub in a bowl). That's it. A guy comes in after me for an IN STORE order. They called his name before mine. That's crazy.
Good customer service I ordered a double Italian special
My, god. Donât go here anymore. We live about 3 blocks away so itâs very convenient but we wonât be back. It was a simple mistake. They gave us the wrong order, and we never left the parking lot so we were back to explain and get the correct sub within 2 minutes of receiving our order. The manager took the sub we received back and returned with the correct new sub we had ordered. She opened up the sub to ask if this was correctly made this time, and we said yes. The manager then proceeded to say her employees say they made the first sub exactly how we see it now. We asked if she looked at the sub we returned as it only had turkey, lettuce, cheese, and mayo on it. For context, we ordered a club with the works. She said she didnât look at the first sub, but her employees said they made it correctly⊠look at the sub you took back and you would see itâs not correct. I donât know why she accused us of lying when she has the proof we were not. Mistakes happen, and thatâs ok. Whatâs not ok is blaming someone who hasnât done anything wrong. When she gave us our correct sub, we asked for an update on when coupons would be sent out as we had an incorrect order three weeks ago and the manager at the time said she would send coupons out. This was the 4th or 5th order we had incorrectly and decided to call that time. We didnât call the first few times because we know mistakes happen and Iâve worked in the industry for years and you try really hard but things still get messed up for time to time. The manager today proceeded to go in the back and check on things. She then told us they have no record of this previous call and we would need to call corporate to see if they could do anything for us. I asked if she wanted to see the phone call and order we had places three weeks ago as we had it in our phone still but she refused. This is not something you call corporate for and complain⊠you messed up a sub. Thatâs something Cousins corporate doesnât need people calling them every time a sub is messed up. My, god. All the manager needed to do was look at the order we received, notice it isnât correct, give us the new correct sub and itâs resolved. Itâs shouldnât be a huge issue. Apologize, get new sub, give coupons since the ones previously promised were not sent, and done.
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