This establishment is filled with kids, who literally take their time doing everything, everytime I order for pick up I’m waiting 15+ minutes for my food ! They need some older people here who know how to efficiently run an establishment…. And again
savana ramiierez
Whoever the young girl Christina is is extremely rude . I showed up for an order I placed online at 8:54, I was knocking on the door . Granted, the door had signs that the lobby was closed, it said for doordash and ubereats to call for inside entry. I called, a young girl kept repeating that the inside was closed and that I should’ve been there before 9. then told me to pull through the drive through which I did. another different voiced girl answered the window rudely and told me “pull up to the spot up there.” i said “i placed my order online 30 minutes ago and have proof i’ve been here the past 10 minutes, and she then told me that they threw away my food that i ALREADY PAID FOR and that they had to remake it . I asked her name, she told me Christina and slammed the window. This was at 9:03 . So whatever young girls work the night shift on Fridays need to be talked to , and Christina particularly needs to terminated. her attitude is disgusting, and I will be calling tomorrow to speak with their manager named “Summer” (a name the girls gave me ) to ensure that my complaint is received and that this doesn’t happen again.
Monzello Smith, Jr.
I waited over 35 minutes for a PICKUP order. All I got was a salad (sub in a bowl). That's it. A guy comes in after me for an IN STORE order. They called his name before mine. That's crazy.
GREG SHEA
Good customer service I ordered a double Italian special
Eron Mk
My, god. Don’t go here anymore. We live about 3 blocks away so it’s very convenient but we won’t be back. It was a simple mistake. They gave us the wrong order, and we never left the parking lot so we were back to explain and get the correct sub within 2 minutes of receiving our order. The manager took the sub we received back and returned with the correct new sub we had ordered. She opened up the sub to ask if this was correctly made this time, and we said yes. The manager then proceeded to say her employees say they made the first sub exactly how we see it now. We asked if she looked at the sub we returned as it only had turkey, lettuce, cheese, and mayo on it. For context, we ordered a club with the works. She said she didn’t look at the first sub, but her employees said they made it correctly… look at the sub you took back and you would see it’s not correct. I don’t know why she accused us of lying when she has the proof we were not. Mistakes happen, and that’s ok. What’s not ok is blaming someone who hasn’t done anything wrong. When she gave us our correct sub, we asked for an update on when coupons would be sent out as we had an incorrect order three weeks ago and the manager at the time said she would send coupons out. This was the 4th or 5th order we had incorrectly and decided to call that time. We didn’t call the first few times because we know mistakes happen and I’ve worked in the industry for years and you try really hard but things still get messed up for time to time. The manager today proceeded to go in the back and check on things. She then told us they have no record of this previous call and we would need to call corporate to see if they could do anything for us. I asked if she wanted to see the phone call and order we had places three weeks ago as we had it in our phone still but she refused. This is not something you call corporate for and complain… you messed up a sub. That’s something Cousins corporate doesn’t need people calling them every time a sub is messed up. My, god. All the manager needed to do was look at the order we received, notice it isn’t correct, give us the new correct sub and it’s resolved. It’s shouldn’t be a huge issue. Apologize, get new sub, give coupons since the ones previously promised were not sent, and done.
Rose Jones
Best cousins I had
Daniel Plotkin
I'd like to apologize to the staff for the inconvenience I caused them by being a customer and asking for the food that I had already paid for. Clearly they had better things to do than simply hand my sandwiches over a counter and I am truly sorry for interrupting that.
ashley binner
My family has ordered a few times from this location since mid December. Each time there is always an issue. From missing/over cooked ingredients to whole items completely missing. Training and general shift organization always seems to be lacking at location.
Marlene
Better go to a different place. Agree with Maya, Camile and Amy below.l about Brown Deer location. For the past 3 years, I have had to drive back or get out of drive through & go in shop about 30% to 40% of the time because sub orders were wrong. I have had to wait 20 to 30 minutes with others in the lot to get food. Managers have been apologetic but the emplouees not attentive at all to orders. FIRESIDE SUBS on 9070 N. Green bay Rd. give good attentive service with wide variety of food options athat are reasonably priced & donate to local fire departments Highly recommend to save your time and stress and go there!
Justlikecandy19
place my order online thur the app and it said I had 6 rewards available AFTER I place my order. I selected the reward that you can get a free bag of chips. When I select redeem it didn't give me a promo code nor a bar code online. So I went to pick up the order and I mentioned it to a nice young man. Dark skin with a mini afro. (MY RECEIPT SAYS TOULY X but not sure if this is him)He tried to redeem it but it didn't work. He said he did see it but he wasn't sure why it's not working. Then he said he will get his manager to help. Which was a complete waste of time. So this person came to the window by the name of James and told me that he trying to redeem it but it's not working so I will have to come back another time. I asked James well can you redeem it for a different reward. He said unfortunately no I can't figure it out and it's not working but if I would like to pay for the chips he'll be happy to ring Me up. I told him no I dont want to pay for it especially if I have 6 rewards and it suppose to be free. I also said I'm not sure at this point if it's really not working or you just don't want to try to figure it out. Just useless. He didn't even try. The other guy tried more then him. James push a few buttons and said he couldn't do it. Just lazy. Its crazy James was ok with a customer leaving unhappy. He didnt apologize This is not great guest satisfaction at all. They will not get anymore of my money. I been cheated. We as customers/guest earn those rewards from our money being spent. Not the other way around. When Cousins get they act together then maybe I will spend my money with you again. Besides then I'm telling my friends, family, and coworkers not to support this business. Especially the location on brown deer road. Congratulations James on loosing a customer over a bag of chips that probably cost $2. Now ask yourself was it really worth it? I felt like the situation should of been handled differently. Maybe a coupon for the next visit or just give it to me for God sakes. I did talk to the GM by the name of Jarrod/Jaroid. I told him about James and that they messed up on my order as well. He was very nice, sweet, pleasant, and very professional. He took his time with me and was very personal. He said unfortunately they can't do anything about the redemption on a store level. He says he's sending me out a coupon for my mess up order.
Did a order on Huber eats was missing items subs came on wrong bread missing toppings very disappointing service and to think spending $70 your order could at least be made correct
Dave Funk
If you want to wait 20 minutes for a bowl of carry-out soup, come here. Several times I've ordered soup and then waited while the person who took my order and money then have leisurely gone to other stations. I have then to get their attention and ask when I could get the soup (that, by the way, just had to be ladled out of the pot). I have talked to other waiting customers and my experience is not unique. The place has not been overly busy and I can hear people in the back room, so it seems adequately staffed. Their soup is good, but I'm seriously considering trying a different location even though it is several more miles to drive.
Alan Simmons
Always friendly staff and has gone the extra mile for me and my pickiness even when it's close to closing time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt, Cheese Curds in Wisconsin, Original Turkey Sub for the Win
Lorraine Landrum
Love your food 😋!
Atmosphere: 5
Food: 5
Service: 5
Logan Sj
Everything about my experience with this location was bad. I placed an online order. When I arrived at the drive through the employee was rude. Nasty attitude. They got my order wrong and added tomato to it and forgot my order of fries. I had to bang on the window for several minutes for someone to return. They gave me the food but the sub so soggy it fell apart and had the pieces of tomato still left… so obviously they just took them off. Just disrespectful and no regard for food someone has to eat. I’m disappointed in this location. Terrible.
This establishment is filled with kids, who literally take their time doing everything, everytime I order for pick up I’m waiting 15+ minutes for my food ! They need some older people here who know how to efficiently run an establishment…. And again
Whoever the young girl Christina is is extremely rude . I showed up for an order I placed online at 8:54, I was knocking on the door . Granted, the door had signs that the lobby was closed, it said for doordash and ubereats to call for inside entry. I called, a young girl kept repeating that the inside was closed and that I should’ve been there before 9. then told me to pull through the drive through which I did. another different voiced girl answered the window rudely and told me “pull up to the spot up there.” i said “i placed my order online 30 minutes ago and have proof i’ve been here the past 10 minutes, and she then told me that they threw away my food that i ALREADY PAID FOR and that they had to remake it . I asked her name, she told me Christina and slammed the window. This was at 9:03 . So whatever young girls work the night shift on Fridays need to be talked to , and Christina particularly needs to terminated. her attitude is disgusting, and I will be calling tomorrow to speak with their manager named “Summer” (a name the girls gave me ) to ensure that my complaint is received and that this doesn’t happen again.
I waited over 35 minutes for a PICKUP order. All I got was a salad (sub in a bowl). That's it. A guy comes in after me for an IN STORE order. They called his name before mine. That's crazy.
Good customer service I ordered a double Italian special
My, god. Don’t go here anymore. We live about 3 blocks away so it’s very convenient but we won’t be back. It was a simple mistake. They gave us the wrong order, and we never left the parking lot so we were back to explain and get the correct sub within 2 minutes of receiving our order. The manager took the sub we received back and returned with the correct new sub we had ordered. She opened up the sub to ask if this was correctly made this time, and we said yes. The manager then proceeded to say her employees say they made the first sub exactly how we see it now. We asked if she looked at the sub we returned as it only had turkey, lettuce, cheese, and mayo on it. For context, we ordered a club with the works. She said she didn’t look at the first sub, but her employees said they made it correctly… look at the sub you took back and you would see it’s not correct. I don’t know why she accused us of lying when she has the proof we were not. Mistakes happen, and that’s ok. What’s not ok is blaming someone who hasn’t done anything wrong. When she gave us our correct sub, we asked for an update on when coupons would be sent out as we had an incorrect order three weeks ago and the manager at the time said she would send coupons out. This was the 4th or 5th order we had incorrectly and decided to call that time. We didn’t call the first few times because we know mistakes happen and I’ve worked in the industry for years and you try really hard but things still get messed up for time to time. The manager today proceeded to go in the back and check on things. She then told us they have no record of this previous call and we would need to call corporate to see if they could do anything for us. I asked if she wanted to see the phone call and order we had places three weeks ago as we had it in our phone still but she refused. This is not something you call corporate for and complain… you messed up a sub. That’s something Cousins corporate doesn’t need people calling them every time a sub is messed up. My, god. All the manager needed to do was look at the order we received, notice it isn’t correct, give us the new correct sub and it’s resolved. It’s shouldn’t be a huge issue. Apologize, get new sub, give coupons since the ones previously promised were not sent, and done.
Best cousins I had
I'd like to apologize to the staff for the inconvenience I caused them by being a customer and asking for the food that I had already paid for. Clearly they had better things to do than simply hand my sandwiches over a counter and I am truly sorry for interrupting that.
My family has ordered a few times from this location since mid December. Each time there is always an issue. From missing/over cooked ingredients to whole items completely missing. Training and general shift organization always seems to be lacking at location.
Better go to a different place. Agree with Maya, Camile and Amy below.l about Brown Deer location. For the past 3 years, I have had to drive back or get out of drive through & go in shop about 30% to 40% of the time because sub orders were wrong. I have had to wait 20 to 30 minutes with others in the lot to get food. Managers have been apologetic but the emplouees not attentive at all to orders. FIRESIDE SUBS on 9070 N. Green bay Rd. give good attentive service with wide variety of food options athat are reasonably priced & donate to local fire departments Highly recommend to save your time and stress and go there!
place my order online thur the app and it said I had 6 rewards available AFTER I place my order. I selected the reward that you can get a free bag of chips. When I select redeem it didn't give me a promo code nor a bar code online. So I went to pick up the order and I mentioned it to a nice young man. Dark skin with a mini afro. (MY RECEIPT SAYS TOULY X but not sure if this is him)He tried to redeem it but it didn't work. He said he did see it but he wasn't sure why it's not working. Then he said he will get his manager to help. Which was a complete waste of time. So this person came to the window by the name of James and told me that he trying to redeem it but it's not working so I will have to come back another time. I asked James well can you redeem it for a different reward. He said unfortunately no I can't figure it out and it's not working but if I would like to pay for the chips he'll be happy to ring Me up. I told him no I dont want to pay for it especially if I have 6 rewards and it suppose to be free. I also said I'm not sure at this point if it's really not working or you just don't want to try to figure it out. Just useless. He didn't even try. The other guy tried more then him. James push a few buttons and said he couldn't do it. Just lazy. Its crazy James was ok with a customer leaving unhappy. He didnt apologize This is not great guest satisfaction at all. They will not get anymore of my money. I been cheated. We as customers/guest earn those rewards from our money being spent. Not the other way around. When Cousins get they act together then maybe I will spend my money with you again. Besides then I'm telling my friends, family, and coworkers not to support this business. Especially the location on brown deer road. Congratulations James on loosing a customer over a bag of chips that probably cost $2. Now ask yourself was it really worth it? I felt like the situation should of been handled differently. Maybe a coupon for the next visit or just give it to me for God sakes. I did talk to the GM by the name of Jarrod/Jaroid. I told him about James and that they messed up on my order as well. He was very nice, sweet, pleasant, and very professional. He took his time with me and was very personal. He said unfortunately they can't do anything about the redemption on a store level. He says he's sending me out a coupon for my mess up order.
Restaurantji Recommends
Did a order on Huber eats was missing items subs came on wrong bread missing toppings very disappointing service and to think spending $70 your order could at least be made correct
If you want to wait 20 minutes for a bowl of carry-out soup, come here. Several times I've ordered soup and then waited while the person who took my order and money then have leisurely gone to other stations. I have then to get their attention and ask when I could get the soup (that, by the way, just had to be ladled out of the pot). I have talked to other waiting customers and my experience is not unique. The place has not been overly busy and I can hear people in the back room, so it seems adequately staffed. Their soup is good, but I'm seriously considering trying a different location even though it is several more miles to drive.
Always friendly staff and has gone the extra mile for me and my pickiness even when it's close to closing time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Melt, Cheese Curds in Wisconsin, Original Turkey Sub for the Win
Love your food 😋!
Atmosphere: 5
Food: 5
Service: 5
Everything about my experience with this location was bad. I placed an online order. When I arrived at the drive through the employee was rude. Nasty attitude. They got my order wrong and added tomato to it and forgot my order of fries. I had to bang on the window for several minutes for someone to return. They gave me the food but the sub so soggy it fell apart and had the pieces of tomato still left… so obviously they just took them off. Just disrespectful and no regard for food someone has to eat. I’m disappointed in this location. Terrible.
Atmosphere: 1
Food: 1
Service: 1
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