Food and service were good, but they had it WAY too cold i side
Atmosphere: 3
Food: 4
Service: 5
BobBarker1818
Idk why we keep coming back lol my wife and I order our meals with fries and it’s cold soggy and empty lol man… and forgot my wife’s snack wrap thing…
Atmosphere: 2
Food: 2
Service: 4
kayla
My boyfriend and I were passing Chippewa Falls on our drive home and decided to stop at Arby’s. I opened my cheddar roast beef sandwich and the bread has some very obvious molding on it… and that’s pretty disrespectful to not even check the bread when making the sandwich.
Atmosphere: 1
Food: 1
Service: 3
Mackenzie Schoenberg
I've been going here for years. One of the better Arby's I've been to. Very clean and good service. The food is cooked correctly and fresh and hot. I just had thier new philly cheesesteak. It was really good for fast food and beat a lot of sit down restaurants Philly cheese steaks! In my opinion. Would highly recommend...
Atmosphere: 5
Food: 5
Service: 5
Phil
Tried the sweet pulled pork sandwich and “spicy” brisket sandwich today. Drove all the way home and no sauce on sandwiches or sauce packets. Why is the sauce not just on the sandwiches?
Atmosphere: 1
Food: 1
Service: 1
Amanda Fliehr
We ordered a jamoca shake that tasted like nothing
Atmosphere: 1
Food: 1
Service: 1
Harvey Nyus
Good roast beef sandwiches and friendly staff.
Michelle Inks
Delicious food, love the potato cakes
Todd Davey
So I frequent Arby's a lot. I have gone to every Arby's in Eau Claire and Chippewa Falls and this store is bad! Not only did they get my order wrong, the soda wasn't full. There was one employee talking on his cell while the other screwed up the order. I won't go back to this Arby's if I was gifted free lunch daily that's how bad this Arby's is. Save your money and go somewhere else.
Pam Thornwall
It is January 7th and it so cold in the dine in area you need to have your jacket on but can't eat with it on. My husband saw they have all 4 fans on high there is no reason for that at this time of year.
We placed an online order and received an email on when our order would be ready. We arrived on time and when we pulled in, I saw a male and female smoking outside by the doors. I walked inside and there was nobody there to greet me or take my order. I thought this was kind of odd but just waited patiently. I did notice one other woman in the back preparing food. I could see my order on the screen and it looked like it was ready to be bagged so I just waited patiently since I didn’t see it in the carry out area. I waited for awhile inside with nothing happening so I just decided to go sit in my car and wait. The 2 individuals were still outside chatting away and smoking. I went back inside as it had been 20 minutes since my order was supposed to be ready and it was still sitting there not bagged. Still nobody had said hello to me or acknowledged that I was there. I don’t even think they noticed that I had already been inside and walked out once already other than the 2 outside who clearly noticed me since I walked past them. Eventually a girl named Malia walked to the front and was very apologetic and asked what I would like to order. I told her we had a carryout and she apologized again and bagged it for me. Malia seemed to be working the drive thru and seemed slightly overwhelmed (probably because she was busy with the drive thru and her coworker was outside smoking!?) At this point, the other 2 individuals walked inside, the girl seeming to be the coworker and the guy seeming to be her boyfriend? They once again saw me standing there but continued talking at the counter. They continued talking at the counter until I left. When we got home, we noticed our drinks and sauces had been forgotten so I went back. This time I went through the drive thru. Malia was working it and again was very apologetic and so friendly. Overall our experience wasn’t great and these are the notes that I have… 1. Malia is so sweet and I could tell that she was just trying her absolute best to do her job and her coworker(s) were dropping the ball. My interactions with her were wonderful and she deserves praise for having excellent customer service. 2. Our food being late is not a big deal to me. Is it nice to have food on time, yes, but sometimes things happen and the food tasted good none the less. 3. Items being forgotten is also not a big deal to me. Stuff happens. 4. What I do have an issue with is these problems happening because someone is not doing their job. I understand needing to take a smoke break, especially if the store isn’t busy and you have down time. But continuing to take a smoke break when you notice someone has been waiting around for 15-20 minutes and not even acknowledging them, is something I have a problem with. Furthermore, causing stress on your coworkers because of your smoke break, is also something I have a problem with. If one coworker is preparing the food, and another is busy with cars in the drive thru, then you should be ending your break as soon as you see a customer walk inside and ESPECIALLY if you see them standing there and not being served. And once you do come inside, don’t continue to ignore the customer by standing at the counter and talking to whoever the gentleman was. Extremely unprofessional and I am not impressed.
Daniel Schneider
Good food and one lady did exceptional getting our online order though she was working the drive through. Other worker was talking to there significant other and smoking right by the entrance; very long smoke break and unprofessional behavior.
Food and service were good, but they had it WAY too cold i side
Atmosphere: 3
Food: 4
Service: 5
Idk why we keep coming back lol my wife and I order our meals with fries and it’s cold soggy and empty lol man… and forgot my wife’s snack wrap thing…
Atmosphere: 2
Food: 2
Service: 4
My boyfriend and I were passing Chippewa Falls on our drive home and decided to stop at Arby’s. I opened my cheddar roast beef sandwich and the bread has some very obvious molding on it… and that’s pretty disrespectful to not even check the bread when making the sandwich.
Atmosphere: 1
Food: 1
Service: 3
I've been going here for years. One of the better Arby's I've been to. Very clean and good service. The food is cooked correctly and fresh and hot. I just had thier new philly cheesesteak. It was really good for fast food and beat a lot of sit down restaurants Philly cheese steaks! In my opinion. Would highly recommend...
Atmosphere: 5
Food: 5
Service: 5
Tried the sweet pulled pork sandwich and “spicy” brisket sandwich today. Drove all the way home and no sauce on sandwiches or sauce packets. Why is the sauce not just on the sandwiches?
Atmosphere: 1
Food: 1
Service: 1
We ordered a jamoca shake that tasted like nothing
Atmosphere: 1
Food: 1
Service: 1
Good roast beef sandwiches and friendly staff.
Delicious food, love the potato cakes
So I frequent Arby's a lot. I have gone to every Arby's in Eau Claire and Chippewa Falls and this store is bad! Not only did they get my order wrong, the soda wasn't full. There was one employee talking on his cell while the other screwed up the order. I won't go back to this Arby's if I was gifted free lunch daily that's how bad this Arby's is. Save your money and go somewhere else.
It is January 7th and it so cold in the dine in area you need to have your jacket on but can't eat with it on. My husband saw they have all 4 fans on high there is no reason for that at this time of year.
Restaurantji Recommends
Always good!
They brought back the ham and cheese.
We placed an online order and received an email on when our order would be ready. We arrived on time and when we pulled in, I saw a male and female smoking outside by the doors. I walked inside and there was nobody there to greet me or take my order. I thought this was kind of odd but just waited patiently. I did notice one other woman in the back preparing food. I could see my order on the screen and it looked like it was ready to be bagged so I just waited patiently since I didn’t see it in the carry out area. I waited for awhile inside with nothing happening so I just decided to go sit in my car and wait. The 2 individuals were still outside chatting away and smoking. I went back inside as it had been 20 minutes since my order was supposed to be ready and it was still sitting there not bagged. Still nobody had said hello to me or acknowledged that I was there. I don’t even think they noticed that I had already been inside and walked out once already other than the 2 outside who clearly noticed me since I walked past them. Eventually a girl named Malia walked to the front and was very apologetic and asked what I would like to order. I told her we had a carryout and she apologized again and bagged it for me. Malia seemed to be working the drive thru and seemed slightly overwhelmed (probably because she was busy with the drive thru and her coworker was outside smoking!?) At this point, the other 2 individuals walked inside, the girl seeming to be the coworker and the guy seeming to be her boyfriend? They once again saw me standing there but continued talking at the counter. They continued talking at the counter until I left. When we got home, we noticed our drinks and sauces had been forgotten so I went back. This time I went through the drive thru. Malia was working it and again was very apologetic and so friendly. Overall our experience wasn’t great and these are the notes that I have… 1. Malia is so sweet and I could tell that she was just trying her absolute best to do her job and her coworker(s) were dropping the ball. My interactions with her were wonderful and she deserves praise for having excellent customer service. 2. Our food being late is not a big deal to me. Is it nice to have food on time, yes, but sometimes things happen and the food tasted good none the less. 3. Items being forgotten is also not a big deal to me. Stuff happens. 4. What I do have an issue with is these problems happening because someone is not doing their job. I understand needing to take a smoke break, especially if the store isn’t busy and you have down time. But continuing to take a smoke break when you notice someone has been waiting around for 15-20 minutes and not even acknowledging them, is something I have a problem with. Furthermore, causing stress on your coworkers because of your smoke break, is also something I have a problem with. If one coworker is preparing the food, and another is busy with cars in the drive thru, then you should be ending your break as soon as you see a customer walk inside and ESPECIALLY if you see them standing there and not being served. And once you do come inside, don’t continue to ignore the customer by standing at the counter and talking to whoever the gentleman was. Extremely unprofessional and I am not impressed.
Good food and one lady did exceptional getting our online order though she was working the drive through. Other worker was talking to there significant other and smoking right by the entrance; very long smoke break and unprofessional behavior.
Delicious
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