Me and my girlfriend woke up and decided we wanted some BK breakfast and load up the app, it tells us that breakfast is served until 11A.M so we place our order around 10:40 and arrive at 10:50 only to be told that they no longer serve breakfast and that it ends at 10:30. I say “that’s weird because I was here about a week ago and got breakfast at the exact same time as now” which I did only to be told again that it ends at 10:30 and they cannot give us our food and to go on the app to submit a refund. So I went onto the app and followed all their instructions on how to refund the food but there is simply no refund option keep in mind I am no longer at Burger King whilst doing this so I had to turn around and drive back to go inside and ask how to do a refund and the worker was just baffled and confused on how to do the refund and tells us she doesn’t know and to come back at 12 when the manager arrives. I leave very frustrated and annoyed, when I arrive back at 12 to speak the manager he tells me that he cannot do anything for me as their own app is considered a 3rd party payment and that he cannot give me a refund and to submit a ticket to Burger King to receive a support email so he did it for me on my phone and basically shoos me out of the building. It’s been 2 days now I have not received any sort of refund or food for my purchase which is kinda f’ed up considering they let you go onto the app and order the food and pay for the food but not give the food to you. Terrible service and communication. I would’ve at the very least liked to receive some type of coupon or gift card for the same $$ equivalent of food that I ordered but no nothing. This establishment quite literally stole our money and refused to give anything back after I complained.
Mark Trudell
Dried out whopper with cheese.,.🤮 what happened to Burger King 🤔
denise bergeron
Food was cold and very sloppy. They skipped my number. And they deleted our order off the screen. Fried were very cold.
Keith Baumann
Loved the history.
Randy B
Slow service.
Casey Guibord
The manager (older female) was rude to her subordinates in front of customers.
Starla Chambers
I always get to go but, I just went through the drive through. I ordered a large chicken fries and churros. I didn't get my churros and no one is answering the phone now
Mason Hughes
Very kind
Robbie B
Not open until 10am?? Get real
Shari Hebert
Our grandson wanted to stop here for supper. He knows exactly what he wants. Friendly service
So glad Rice Lake finally got an updated BK! It's a beautiful building and the service was friendly and speedy for how busy it has been. Will always go back!
Kid-friendliness: Super awesome brand new exterior playground!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Star Fordham
Extremely bad experience. Rude workers who want to snap at customers.
Atmosphere: 1
Food: 1
Service: 1
Bill Miller
Drive through.
Food: 5
Service: 5
Recommended dishes: Whopper Jr
Christopher Rizzo
Breakfast here could not be ANY better!! And the service is outstanding thank you!
Atmosphere: 5
Food: 5
Service: 5
Holly Holbrook
Best Damn Burger King in all of town, always fresh stuff and if they mess up they will fix it for you always, they really care about the customers,
Me and my girlfriend woke up and decided we wanted some BK breakfast and load up the app, it tells us that breakfast is served until 11A.M so we place our order around 10:40 and arrive at 10:50 only to be told that they no longer serve breakfast and that it ends at 10:30. I say “that’s weird because I was here about a week ago and got breakfast at the exact same time as now” which I did only to be told again that it ends at 10:30 and they cannot give us our food and to go on the app to submit a refund. So I went onto the app and followed all their instructions on how to refund the food but there is simply no refund option keep in mind I am no longer at Burger King whilst doing this so I had to turn around and drive back to go inside and ask how to do a refund and the worker was just baffled and confused on how to do the refund and tells us she doesn’t know and to come back at 12 when the manager arrives. I leave very frustrated and annoyed, when I arrive back at 12 to speak the manager he tells me that he cannot do anything for me as their own app is considered a 3rd party payment and that he cannot give me a refund and to submit a ticket to Burger King to receive a support email so he did it for me on my phone and basically shoos me out of the building. It’s been 2 days now I have not received any sort of refund or food for my purchase which is kinda f’ed up considering they let you go onto the app and order the food and pay for the food but not give the food to you. Terrible service and communication. I would’ve at the very least liked to receive some type of coupon or gift card for the same $$ equivalent of food that I ordered but no nothing. This establishment quite literally stole our money and refused to give anything back after I complained.
Dried out whopper with cheese.,.🤮 what happened to Burger King 🤔
Food was cold and very sloppy. They skipped my number. And they deleted our order off the screen. Fried were very cold.
Loved the history.
Slow service.
The manager (older female) was rude to her subordinates in front of customers.
I always get to go but, I just went through the drive through. I ordered a large chicken fries and churros. I didn't get my churros and no one is answering the phone now
Very kind
Not open until 10am?? Get real
Our grandson wanted to stop here for supper. He knows exactly what he wants. Friendly service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap, French Fries
Restaurantji Recommends
So glad Rice Lake finally got an updated BK! It's a beautiful building and the service was friendly and speedy for how busy it has been.
Will always go back!
Kid-friendliness: Super awesome brand new exterior playground!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Extremely bad experience. Rude workers who want to snap at customers.
Atmosphere: 1
Food: 1
Service: 1
Drive through.
Food: 5
Service: 5
Recommended dishes: Whopper Jr
Breakfast here could not be ANY better!! And the service is outstanding thank you!
Atmosphere: 5
Food: 5
Service: 5
Best Damn Burger King in all of town, always fresh stuff and if they mess up they will fix it for you always, they really care about the customers,
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookies, Bacon Cheeseburger, Original Chicken Sandwich, Mozzarella Sticks, Chicken Fries
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