Erbert and Gerbert's

It looks like it's a closed gas station. But, the sandwich shop inside is so good. The employees were awesome!!! I'm praying another gas station moves in because this sandwich shop is a hidden gem.

The sandwich was ready early! Thanks!
The building was empty, former (or future) convenience store?
I wasn't impressed with the meat flavor, but everything else was fine.

Make sure to check your order before leaving. I ordered a cheese steak and a flash today but got two girfs. Unfortunately I didn't realize the mistake until I got home.

I've had it before and the bread was very soft. This time I got bread right before croutons

I ordered a sub delivery via the website and waited over an hour when living less than 5 minutes away. I called and was told a door dasher was coming to pick it up, I thought that was strange since they always used to have their own drivers. And no where did it mention door dash was delivering my sub. When it finally came it was not my order. I called back again and was told that they were unable to re make my order and deliver it. They assumed I ordered through doordash even though I ordered through their website. The staff was actually very nice, but they explained to me that they had changes in there management and system. And we're unable to override things. I told them I would like a refund and they struggled to figure that out. Finally, after a couple of days and several phone calls, I spoke with a manager who told me they had processed a refund to my card. However, it could take up to twelve days to see it in my account. It's been like fifteen days and I still have not gotten a refund. I called this store back and was told she literally could not do anything that she has sent multiple emails to corporate and they are not responding. I asked if I could just get a gift card and I was told that she would have to check with her manager who was not there. I was then told then I could call a number to a store in rochester, because they often have corporate managers there that could help take care of this issue. Or to write a google review..and they usually respond to that. I asked out a number because I was trying to avoid making a bad Google review. I've never made a google review. And I don't believe that the staff here at this store deserve the bad Google review. But the corporation absolutely does!! This is insane to me!!. It should not be this hard to get what I ordered or a refund for what I never received. It wasn't that much but it was my money and I didn't get what I paid for. The staff there I do feel is very kind and did everything in their power to take care of me as a customer but without getting direction, from their management or corporation. They were left to do absolutely nothing for me. Which is super unfair for them, as staff members and incredibly inappropriate for me as a customer. So if you corporate big wigs see my review, I want my refund and for putting me through so much crap having to reach out to you over and over again. While being ignored, I think you should do something extra for me, also.. jsut saying. I just want my refund!! I don't think that I should have to make multiple phone calls. And wait for it for Fifteen days and still have received nothing. This is absolutely horrible customer service!!! Again, I would like to touch base on the fact that the staff there handled it as best as they could. But their hands are tied, they were very kind people, and they're being left in a situation where they can't give good customer service because the management/ corporation is not helping them. I will never eat at this restaurant again. If I do not receive a refund, so if you people see this, i'm still waiting on my refund!!!!🙄😠🤡
Unbelievable!

Hahaha NO. We were road tripping and made a mistake of ordering food from this location in advance. The transaction on the website did not seem to quite come through, I got a confirmation number, but never an email. We arrived anyways and were disappointed that the place seemed closed. Eventually we realized there are some people working inside and the drive through window was open. The lady working could not find my order under my name so I figured it was time to move on. My phone had still opened the screen with the order so I showed it to them and my order was found. No water, no bathrooms, so we moved on down the road to Quick Trip which we should have done to begin with. Eating soup in car with small kids was as much fun as expected. Are the sandwiches always so tiny and smushed and the meat so thinly cut? It was my first and last time at E&G. As the last straw, my sandwich was full of barbecue sauce which I optimistically asked to remove when ordering…

Great! Food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Narmer, Mac & Cheese

Great Service, Great Sandwich!

Parking: Easy Access

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Narmer

I always feel welcomed and encouraged by staff, especially Ali, who gets my very specific order prepared promptly and provides extraordinary care in following up on specials, too. Enjoyed getting $4 subs today for my girls! Such a blessing; thanks for showing support. Go Team Awesome!

Dietary restrictions: Gluten free preference

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Narmer, Comet Morehouse, Chicken Wild Rice, Mac & Cheese

I wanted a salad; we were traveling, and this was the only option where we stopped for gas. I ended up with the meat and a tiny bit of lettuce and tomato in a cup. I told them I would just throw the bun away so wasteful to give it to me. Need options!

Dietary restrictions: None

LOL AT ALLY & KARA IN THE REVIEWS.... who are literally managers at this store.

Atmosphere: 1

Food: 3

Service: 1

Waited 10 minutes to get to the order window (two cars in front of me) which was fine. Got to the window and was greeted with "I'll be right back with you." 10 minutes later no one had returned despite me shyly asking "hello?" 20 minutes and couldn't get an order placed

Service: 1

Love this store! So many friendly staff and quick service. The brisket bbq mac cheese is my favorite!

Atmosphere: 5

Food: 5

Service: 5

I understand people make mistakes but this will be the last time I come to this one! Strike 3 I'm done. Charged me for a second bag of chips that I didn't want and then paid for a pickle that I didn't get. No napkins! The last time I went there no one took my order at the window. The time before gave me the wrong soup. Lost my business!

The crew at this store was amazing! Wonderfully patient with me when I needed a few moments to choose between a few favorite items. They helped recommend a sandwich that would fit more to my preferences.

Vegetarian options: The veggie sandwich available has a good amount of veggies and a great option for me as I sometimes just want something more healthy.

Dietary restrictions: The crew was amazing at letting me know what all is on the sandwich just in case I did not prefer anything on the sandwich and also was very helpful with any gluten free preferences for the family.

Kid-friendliness: They welcome kids with the kid meals and always make sure they feel included as a customer when I bring my niece.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Half Northern, Flash, Mac & Cheese