Ordered sausage McMuffin with egg. Got egg McMuffin.
Randy Rurup
Very poor Service !
John Heitzman
We had an unfortunate experience with the McDonald’s in Chippewa Falls that we feel needs to be shared. While traveling with our small children, we accidentally placed a mobile order through the app for this location, even though we were nowhere near it. Realizing the mistake almost immediately, we called the store on Sunday afternoon to ask for help canceling the order.
The woman who answered identified herself as the manager. Rather than offering assistance or even basic courtesy, she abruptly told us to “Google it” and stated she was unwilling to help. We politely repeated our request, hoping for a bit of understanding—especially given that we were on the road with young kids and trying to resolve the issue quickly. Unfortunately, her tone grew more dismissive and condescending. She told us that if we didn’t like her response, we could call the manager and complain the next day—implying she wasn’t actually the manager after all.
To top it off, she set the phone down without properly ending the call, which felt like an intentional brush-off.
We understand that mistakes happen, and we weren’t demanding anything unreasonable—just a bit of help in correcting a simple, honest error. The lack of professionalism and empathy, especially toward a family traveling with children, was deeply disappointing. This experience reflects poorly not only on the customer service of this specific location but also on the McDonald’s brand as a whole.
We hope this feedback leads to a more compassionate and helpful approach in the future, particularly toward families and travelers who may be relying on quick, reliable service.
Rob B
Awful awful mcdonalds. Save yourself the headache and go to the one down the road in chippewa falls.
Atmosphere: 1
Food: 5
Service: 1
Bryce Plummer
Thank you. I had two meals, a happy meal, and 4 sandwiches. I was shorted all 4 sandwiches. Being in a hurry I forgot to check and was 30 minutes away. Not the first time it's happened either.
Atmosphere: 1
Food: 3
Service: 1
Thomas Harmon
Great place to grab a meal. Friendly service. Say hi to June.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mcchicken
Carrie N
The guy in the drive thru- makes us feel very uncomfortable. He's not friendly...AT ALL...and just rushes you to order. We come here enough to know. I'm finally leaving a review because we came through here tonight with my family again for a quick bite after a long night, and we got the same experience in the drive with that same guy. If you need proof of my upset...then our order # was 93 for $25.25 and we were there at 10:15pm on 10/19/2024. I didn't see a name tag but the guy just shouldn't be doing that kind of job if he can't even be friendly. Even once. ONCE!!!!!
Atmosphere: 1
Food: 4
Service: 1
Troy Lee Perkins
Quick service
Food: 5
Brenda Kunce
Our chicken sandwiches were good and hot as were our French fries 🍟🩷 Service was fast and the food hot and fresh.. yay!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Crispy Chicken, Crispy Chicken Sandwich, World Famous Fries, French Fries
Robin Poehls
Ordered a kids nugget happy meal w/ bbq sauce and a medium fry w/bbq sauce. Never received bbq sauce with either meal, happy meal only had the kids nuggets in the box. No fries, apples or toy. When I pulled up to the window the guy tried giving me a bunch of ice cream.
Swear yall mess up more than any mcdonalds in the USA. Seriously, shut the doors and reevaluate. Im so sick of spending 10$ for a sandwich and yall cant put the correct 3 ingredient's on it... Steak. Egg. Cheese. Its literally in the name of the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Karam Mounir
It was a good crispy chicken I had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich
cookie monster101
The food I received here was undercooked and the chicken nuggets I got were raw and the batter was still on it
Atmosphere: 2
Food: 1
Service: 3
Jacob Daniels
Don’t know how to make the food correct even after saying several times not to put certain things on the burger. Order is always wrong and messed up. Don’t waste your money at this location
Atmosphere: 1
Food: 1
Service: 1
Shy Guy
Order was wrong and after asking for extra napkins, I received none at all.
Ordered sausage McMuffin with egg. Got egg McMuffin.
Very poor Service !
We had an unfortunate experience with the McDonald’s in Chippewa Falls that we feel needs to be shared. While traveling with our small children, we accidentally placed a mobile order through the app for this location, even though we were nowhere near it. Realizing the mistake almost immediately, we called the store on Sunday afternoon to ask for help canceling the order.
The woman who answered identified herself as the manager. Rather than offering assistance or even basic courtesy, she abruptly told us to “Google it” and stated she was unwilling to help. We politely repeated our request, hoping for a bit of understanding—especially given that we were on the road with young kids and trying to resolve the issue quickly. Unfortunately, her tone grew more dismissive and condescending. She told us that if we didn’t like her response, we could call the manager and complain the next day—implying she wasn’t actually the manager after all.
To top it off, she set the phone down without properly ending the call, which felt like an intentional brush-off.
We understand that mistakes happen, and we weren’t demanding anything unreasonable—just a bit of help in correcting a simple, honest error. The lack of professionalism and empathy, especially toward a family traveling with children, was deeply disappointing. This experience reflects poorly not only on the customer service of this specific location but also on the McDonald’s brand as a whole.
We hope this feedback leads to a more compassionate and helpful approach in the future, particularly toward families and travelers who may be relying on quick, reliable service.
Awful awful mcdonalds. Save yourself the headache and go to the one down the road in chippewa falls.
Atmosphere: 1
Food: 5
Service: 1
Thank you. I had two meals, a happy meal, and 4 sandwiches. I was shorted all 4 sandwiches. Being in a hurry I forgot to check and was 30 minutes away.
Not the first time it's happened either.
Atmosphere: 1
Food: 3
Service: 1
Great place to grab a meal. Friendly service. Say hi to June.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mcchicken
The guy in the drive thru- makes us feel very uncomfortable. He's not friendly...AT ALL...and just rushes you to order. We come here enough to know. I'm finally leaving a review because we came through here tonight with my family again for a quick bite after a long night, and we got the same experience in the drive with that same guy. If you need proof of my upset...then our order # was 93 for $25.25 and we were there at 10:15pm on 10/19/2024. I didn't see a name tag but the guy just shouldn't be doing that kind of job if he can't even be friendly. Even once. ONCE!!!!!
Atmosphere: 1
Food: 4
Service: 1
Quick service
Food: 5
Our chicken sandwiches were good and hot as were our French fries 🍟🩷 Service was fast and the food hot and fresh.. yay!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcchicken, Crispy Chicken, Crispy Chicken Sandwich, World Famous Fries, French Fries
Ordered a kids nugget happy meal w/ bbq sauce and a medium fry w/bbq sauce. Never received bbq sauce with either meal, happy meal only had the kids nuggets in the box. No fries, apples or toy. When I pulled up to the window the guy tried giving me a bunch of ice cream.
Food: 1
Service: 1
Restaurantji Recommends
Swear yall mess up more than any mcdonalds in the USA. Seriously, shut the doors and reevaluate. Im so sick of spending 10$ for a sandwich and yall cant put the correct 3 ingredient's on it...
Steak. Egg. Cheese. Its literally in the name of the sandwich.
Atmosphere: 1
Food: 1
Service: 1
It was a good crispy chicken I had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Sandwich
The food I received here was undercooked and the chicken nuggets I got were raw and the batter was still on it
Atmosphere: 2
Food: 1
Service: 3
Don’t know how to make the food correct even after saying several times not to put certain things on the burger. Order is always wrong and messed up. Don’t waste your money at this location
Atmosphere: 1
Food: 1
Service: 1
Order was wrong and after asking for extra napkins, I received none at all.
Atmosphere: 4
Food: 3
Service: 2
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