A&W Restaurant
1210 N Division St, Colby
(715) 223-6063
Recent Reviews
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Always good cold rootbeer and the burgers are really good.
Atmosphere: 5
Food: 4
Service: 5
We were traveling, and I went in to place an order for the family. Initially, I just wanted to grab a coffee, but I didn’t realize they don’t serve coffee. Since I wasn’t familiar with the place and saw they offer American food like burgers, I decided to order something, as we still had a long drive ahead.
I ordered two double-double mushroom onion melts and a kids’ meal. When the food arrived, I noticed my sandwich only had one patty. I wasn’t sure if that was how their double-double usually comes, since I’m unfamiliar with their menu, but after checking my order and seeing only one piece of meat, I asked, “Is this how your double-double comes?”
By then, the manager had come out, looked at the sandwich, and confirmed that it was incorrect. She told them to go ahead and remake the proper double-double. I was informed it would take a little time.
I let the staff member who was making the food know that I’d wait in the car because the music inside was too loud. He acknowledged me and said okay.
After about five minutes, I came back to check on the order and found that they had closed. I started knocking on the door to get their attention. The same woman who had taken my order and the other man she was working with saw me — but acted like they didn’t. It was really upsetting.
Eventually, the manager was informed I was outside, and she brought the corrected order to me. I explained how frustrating the whole situation had been — that we were traveling, unfamiliar with the restaurant, and that I had clearly told one of the staff members I’d be waiting in the car. It felt very inconsiderate to be left outside knowing they were about to close.
The manager apologized and said she thought I had gone to the bathroom and wasn’t told I was waiting outside. She did allow me to keep the original order along with the corrected one, and I appreciated that — but overall, it was still a very unpleasant experience.
The burgers corrected burgers were salty compared to the incorrect one.
Atmosphere: 1
Food: 1
Service: 1
Clean and cozy but a little slow. Would’ve been fine but the gentleman taking orders was grumpy and annoyed that you would dare order from him. He was more friendly when he brought out our food though. Food was a tad greasy (it’s A&W) but also hot and crispy. Also expensive but I suppose that's fast food these days. Overall fine experience for fast food.
Atmosphere: 5
Food: 4
Service: 2
Yukk don't do it.
Atmosphere: 2
Food: 1
Service: 4
Short wait for our food and the staff was extremely friendly! And as always, the food was great!
Atmosphere: 5
Food: 5
Service: 5
We went for a quick bite at this A&W location during a long car ride with our two year old daughter. The staff there was great! In particular, an older woman named Kim, started to play with our daughter while she was clearly very energetic and wanting to run around while we just wanted to eat. Our trip ended with another employee giving her a free kids ice cream and it made our day! The people made the experience!
Atmosphere: 5
Food: 4
Service: 5
Ordered just a large polar swirl online at 8:54pm and said it would be ready for pickup at 7:59pm When I walked in it was the only order on the board. A family walked in behind me, so did serval others and the drive thru got busy. I guess online orders fall to the bottom. 8:13pm I finally walk out with my ice cream. Disappointed
Atmosphere: 3
Food: 2
Service: 1
The food tasted like it was cooked before we got there. The fries and burgers were stale . Very bad. Very disappointed.
Atmosphere: 4
Food: 1
Service: 1
Great food!
Atmosphere: 4
Food: 5
Service: 4
Very friendly staff, and excellent food! Great service, clean place. Great experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Neat little restaurant that serves only the finest food. Real friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Curds
Delicious 😋
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cheese Curds
I had the 5 piece chicken tenders they were nice and hot crispy on the outside and nice and tender to and the fries were awesome.my husband got a double cheeseburger, it was nice and hot to and really good to he also got onion rings and he said they were hot,crispy to.keep up the good work everyone to.we will be back to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Onion Rings
Was very clean and the cashier was funny. Order was accurate and even had ranch you could pump next to the ketchup.
Atmosphere: 5
Food: 5
Service: 5
They dropped fresh food for me without me asking! The food was hot and fresh.
Atmosphere: 4
Food: 5
Service: 5
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