Arby's
2763 County Rd N, Cottage Grove
(608) 541-0091
Recent Reviews
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The food was hot and good. Service was nice and quick. Thank you
Atmosphere: 5
Food: 5
Service: 5
The counter rang in the wrong item. The manager quickly realized and was quick to make the order right. Unfortunately he made it wrong and it looked inedible. Wrong requested substitution and the sandwich looked old, with dried up chicken, unmelted cheese, sparce amount of sauce and onions. The manager was apologetic and kindly gave me a refund. But I left hungry.
Positive note: The manager was fabulous. Went above and beyond service wise to help me. I had locked my keys and phone in the car and he gave me assistance and showed great kindness.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Beef 'N Cheddar, Roast Beef, Crinkle Fries, Double Roast Beef
Good food and clean place. Good quick stop.
Atmosphere: 4
Food: 5
Service: 4
I asked for a Ruben and got a turkey sandwich
Atmosphere: 1
Food: 1
Service: 1
Definitely won't order the burger again. Over cooked dry hockey puck.
Fries were hot and fresh
Meal wasn't worth almost 13.
Atmosphere: 3
Food: 2
Service: 5
This team works so smooth and well together! Specifically the girl with darker red hair and the shorter guy exporting orders! They didn’t have fries right away so I had to wait awhile for my food. Again while waiting I witnessed an excellent team communication working through a lunch rush as best they could while also having fun!
Atmosphere: 5
Food: 4
Service: 5
Love that cheddar!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar
I love Arby's. I work for Arby's a millennium ago...literally 1987. Service was slow 17 mins for 1 curly fryy beef n chedder. When I asked why, employee said they just got slammed with 10 orders. He was rather rude. That should be no sweat. I watched two employees, drive thru headsets on, standing around and talking, one even pulled out his phone and did something. 1 person on the back line(I give him kudos because he was working very hard.) Finally asked for the manger. He was somewhat apologetic, but gave excuses. I recommended he jump on the back line and help make sandwiches, cross train employees to make sandwiches, have an additional person working... mean while,the ketchup dispenser is empty in the dining area, even though the bag of ketchup was on the order pick up counter. I sat and finished my meal...which had minimal cheddar on it. Before I departed, 42 minutes after I placed my order, the ketchup has yet to be filled....at least put a basket/box of packets for customer.
As I said previously, I love Arby's and I have worked at one. Sadly disappointing experience
Store 8672, order ID AABRDMBEACEA
I WILL continue to enjoy Arby's food, just never again at this location
Kathryn Steitz
Food: 3
Service: 4
I was the only car in the drive through and it took 15 minutes to receive my order. I don't know if Arby's has changed their meat or something but instead of sliced beef my sandwich was more of a crumbly mess and the taste was not the same. Hopefully just an off day because I used to enjoy an occasional roast beef and definitely didn't have to worry about half my sandwich falling out of I hit a bump in the road. Better luck next time guys.
Atmosphere: 1
Food: 2
Service: 2
Very nice and friendly service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Curly Fries, Roast Beef, Roast Turkey Ranch & Bacon Sandwich, Arby's Signature Sandwiches
Restaurantji Recommends
Service was excellent. Manager was fast and friendly. The food wasn't that great. The Bacon Beef and Cheddar wasn't they hot and the meat was tough. Had to spit some out because it was to tough to chew.Place could use some cleaning instead of looking at their phones when no customers were ordering.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Curly Fries, Arby's Signature Sandwiches
Worst customer service in the world idk who she was but u should be
Atmosphere: 3
Food: 4
Service: 1
Adjoining a gas station, this is a great place to stop, fuel up and enjoy a Philly Cheese Steak on a road trip.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Curly Fries with Cheese
The workers were awesome and the service was great the food was not so good I got the Philly cheesesteak the meat was kind of on the cold side my curly fries were hard and not really hot the fish sticks were hot but they were just basic fish
Atmosphere: 4
Food: 2
Service: 5
Nice place to eat for a decent price can easily feed two to three people for around 30 bucks. Fresh meats and fries great staff.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Curly Fries and Cinnamon Roll, Arby
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