Tonight was the final straw with this location. We used the mobile app, pulled into the drive thru, and despite only a handful of cars ahead of us, the wait was ridiculously long. By the time we reached the window, the employee handed us the wrong drinks and was clearly overwhelmed, bags stacked everywhere, no attention to what she was doing, and absolutely no sense of urgency. When we politely pointed out the mistake, instead of fixing it, she got openly hostile. No apology. No accountability. Didn’t even bother to give us straws. This is not the first time this McDonald’s has dropped the ball, but it is absolutely the last time we’ll be giving them our business. There’s also no reliable way to contact a manager at this location, which tells you everything you need to know about how it’s run. We’ll be reaching out directly to the district manager because this level of incompetence and attitude is unacceptable. Avoid this store unless you enjoy long waits, wrong orders, and rude service.
Atmosphere: 1
Food: 1
Service: 1
cailey dorner
at first they gave us the wrong order, then they gave me a dr pepper that was more like flavored water, the syrup was out. this happened prior to that a week ago with the same thing and they ending up refunding me because they didn’t know what was wrong. So i told them that the dr pepper was out and they offered me a different drink so i chose coke, when they gave it to me it was also out and tasted watery. i gave it back and the worker i assume went to the front and used that machine and got me a coke from there, that one was fine, still not great but whatever i didn’t want to hold the line anymore. its just crazy to me that this happened twice to me and no one else had said anything about the soda being out?
Atmosphere: 4
Food: 2
Service: 2
Jorden
20 minutes in drive through! couldn’t get out bc i was trapped in it! already had paid mobile pay!
Zed
Our food was missing half of our monopoly game pieces, even though we ordered the right stuff. Super disappointing
Atmosphere: 1
Food: 4
Service: 1
David Foley
Rude and constantly gets my orders wrong
Atmosphere: 1
Food: 1
Service: 1
Gregory M.
Mcy Ds got too expensive
Atmosphere: 3
Food: 4
Service: 4
Teressa J Tylenda
Food cold, fries tuff
Karlando Williams
Took forever to get my food and when I did get it, it was completely cold. Then the manager I assume was blatantly rude and asked if I could even pay for a drink without any reason? Will never go here again.
Atmosphere: 1
Food: 2
Service: 1
David Mondloch
It's mcdonald's... I don't know how I end up there. I do not feel good about myself when I eat there
Worst servicing McDonald's on the east side of GB. The employees pay no attention to the customers at the counter and you often wait 10 minutes just waiting for one to acknowledge you're even standing there. When you finally order it it's cold when you receive it after waiting another 10 minutes. The store itself is always messy and there's rarely any clean tables and the floor is always gross. When you order in drive thru, even when there are no other customers, the employees don't pay attention to you and you have to repeat yourself 4 times. The one girl that got delivery orders together yesterday has an ATTITUDE on her and was incredibly rude to the dasher after asking to decrease the number of bags for him. Do not waste your time at this location. They don't care about you in the slightest.
Atmosphere: 1
Food: 1
Service: 1
Tony Soderquist
No McChicken on my sandwich. Just the extra cheese I ordered. How can you forget chicken on a chicken sandwich? Everything else was ok.
Gbang9527
Took 40 mins to get our order. Saw like 5 people standing out by the cashier not helping. Manager was not helping.
Atmosphere: 1
Food: 4
Service: 1
Joe Ray
Takes forever to get your food… they can’t get your order right and the lady working in the window was extremely uneducated in her job not to mention rude
Expensive for fast food
Atmosphere: 4
Food: 2
Service: 4
Tonight was the final straw with this location. We used the mobile app, pulled into the drive thru, and despite only a handful of cars ahead of us, the wait was ridiculously long. By the time we reached the window, the employee handed us the wrong drinks and was clearly overwhelmed, bags stacked everywhere, no attention to what she was doing, and absolutely no sense of urgency.
When we politely pointed out the mistake, instead of fixing it, she got openly hostile. No apology. No accountability. Didn’t even bother to give us straws. This is not the first time this McDonald’s has dropped the ball, but it is absolutely the last time we’ll be giving them our business.
There’s also no reliable way to contact a manager at this location, which tells you everything you need to know about how it’s run. We’ll be reaching out directly to the district manager because this level of incompetence and attitude is unacceptable.
Avoid this store unless you enjoy long waits, wrong orders, and rude service.
Atmosphere: 1
Food: 1
Service: 1
at first they gave us the wrong order, then they gave me a dr pepper that was more like flavored water, the syrup was out. this happened prior to that a week ago with the same thing and they ending up refunding me because they didn’t know what was wrong. So i told them that the dr pepper was out and they offered me a different drink so i chose coke, when they gave it to me it was also out and tasted watery. i gave it back and the worker i assume went to the front and used that machine and got me a coke from there, that one was fine, still not great but whatever i didn’t want to hold the line anymore. its just crazy to me that this happened twice to me and no one else had said anything about the soda being out?
Atmosphere: 4
Food: 2
Service: 2
20 minutes in drive through! couldn’t get out bc i was trapped in it! already had paid mobile pay!
Our food was missing half of our monopoly game pieces, even though we ordered the right stuff. Super disappointing
Atmosphere: 1
Food: 4
Service: 1
Rude and constantly gets my orders wrong
Atmosphere: 1
Food: 1
Service: 1
Mcy Ds got too expensive
Atmosphere: 3
Food: 4
Service: 4
Food cold, fries tuff
Took forever to get my food and when I did get it, it was completely cold. Then the manager I assume was blatantly rude and asked if I could even pay for a drink without any reason? Will never go here again.
Atmosphere: 1
Food: 2
Service: 1
It's mcdonald's... I don't know how I end up there. I do not feel good about myself when I eat there
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Worst servicing McDonald's on the east side of GB. The employees pay no attention to the customers at the counter and you often wait 10 minutes just waiting for one to acknowledge you're even standing there. When you finally order it it's cold when you receive it after waiting another 10 minutes. The store itself is always messy and there's rarely any clean tables and the floor is always gross. When you order in drive thru, even when there are no other customers, the employees don't pay attention to you and you have to repeat yourself 4 times. The one girl that got delivery orders together yesterday has an ATTITUDE on her and was incredibly rude to the dasher after asking to decrease the number of bags for him. Do not waste your time at this location. They don't care about you in the slightest.
Atmosphere: 1
Food: 1
Service: 1
No McChicken on my sandwich. Just the extra cheese I ordered. How can you forget chicken on a chicken sandwich? Everything else was ok.
Took 40 mins to get our order. Saw like 5 people standing out by the cashier not helping. Manager was not helping.
Atmosphere: 1
Food: 4
Service: 1
Takes forever to get your food… they can’t get your order right and the lady working in the window was extremely uneducated in her job not to mention rude
Food: 3
Service: 1
DISGUSTING. What is this🤮
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