I walked in was the only one there while waiting for 20 minutes waiting for service listening to some female employee in the back talk and complain about talking care of her boyfriend I finally decided to walk out and go somewhere else
Service: 1
CeAnna Jaeckel
Walked in and wait 10 minutes, said hello and asked for help but no rush. Lady was very rude and said give me a few minutes. We waited another 10 before help. She came around the corner and said they don't have the cake. Criticized us that we didn't call the right place, we didn't give the right name, we were in the wrong. She continously rolled her eyes everytime we talked to her and explained the cake we ordered. Very rude when we gave her more than enough time to finish what she was doing we were in no rush. Sounds like this is not the first time they have had rude service. Seriously need a team meeting and talk about manner.
Atmosphere: 1
Food: 1
Service: 1
Todd Cochran
Should be ZERO stars! Worst service I have ever encountered in my life. Rude cashier and the Store Manager was even worse. If I was DQ I would close this location and start new. They need retrained in customer service. All I got was an ice cream cone and a burger.
Atmosphere: 1
Food: 2
Service: 1
Radmer Stephen
The people behind the counter were using vulgar language while conversing between themselves. Pretty bad customer service when the customers are sittng 25 feet from the counter, and can hear what they are saying.
Worst drive thru experience ever. Dark menu board, asked if they had an item, they didn't. Got a reply with major attitude. Got to the window, she took my $, pursed lips, pissed off. No thank you offered. I asked if everything was OK because I didn't get a thank you. Got a curtsey and a smart thank you. Thank goodness she turned the blizzards upside down. Pulled over to a garbage can and threw them away. I'm not eating something from an employee (20ish female, brown hair) with so much unnecessary attitude. Probably spend $500/year at this location. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Deb Kimmel
Worst service I've had in a long time at any restaurant. Our receipt said that Christine was our cashier; she was rude and quite unpleasant. I asked a simple question about the menu and she just looked at me like I was speaking a foreign language. It took a very long time to get our order, some of which I then noticed she had entered incorrectly. I paid $0.69 for a ranch dip and she didn't put it in the bag. When my daughter went up to get it she had the gall to accuse my daughter of lying about it! They have ads for hiring now, but who would want to work with someone like that?The kids meals have an option of a banana as the side, which is great, except that the bananas were so green my kids won't be able to eat them for at least a few days until they become ripe.I tried to complete the phone survey, but it disconnected as soon as the call went through.Save your time and money and go somewhere else.
Danielle Stiglitz
I ordered a very specific cake ? for my birthday and it looked great everyone was so nice and helpful I definitely recommend them.
Atmosphere: 5
Food: 5
Service: 4
luke mcgowan
Worst service I've ever had. I waited at least 10 min to get my order taken than he was rude with me than when I finally got my food I had a hair in it and I went to say something and I stood there being ignored again and I was on the clock as a truck driver so I had to leave very unhappy and upset with what I paid money for. I am a loyal customer of our local DQ so this hurt being treated like a nobody and like my oder or money didn't matter. I wish these weren't chains so I could talk to someone about it!
Atmosphere: 1
Food: 1
Service: 1
dennis sussex
Excellent staff but even better is there Chilli cheese dog ask for onions and mustard. The cake lady there is outstanding she even helps make blizzards when they are busy. Thank youKid-friendliness: Ice cream what else do you have to sayWheelchair accessibility: Handicap spots in front of doors
This Dairy Queen always takes a long time for food or ice cream, every time I've ever been here. Cakes are the best! Food is eh. Could be much cleaner and updated. Service is just ok. Some of the ladies are friendly but it always looks understaffed.
Atmosphere: 3
Food: 2
Service: 4
Elizabeth Luna
Friendly and efficient staff, got our order quick through the drive thru and food was
Atmosphere: 5
Food: 5
Service: 5
Carolyan G.
Everything about this place is nasty, I've known a couple working employees that have worked there they don't wash their sauce and toss bowl throughout the day all the barbecue in that bowl just builds up throughout the whole 12 hours of the day, when I had went into the men's bathroom, the bottom of the toilet had pee all over it. There was toilet paper all over the ground the staff was very unprofessional and when I went up to ask for ketchup the blond lady I don't know her name I think it started with a H was so rude to me I definitely won't be bringing my son and daughter back here ever again I hope somebody from hire management figures something out
Sean S
10/12/2023 7:15 pmLiterally walked in 3 seconds later we were severed by a very nice and polite man. Who ever he is deserves a raise. Much better service than the oconomowoc location.
Jacinda Myers
RUDE!!!! Staff were unfriendly and I overheard an employee saying mean things about me to a coworker!!!
I walked in was the only one there while waiting for 20 minutes waiting for service listening to some female employee in the back talk and complain about talking care of her boyfriend I finally decided to walk out and go somewhere else
Service: 1
Walked in and wait 10 minutes, said hello and asked for help but no rush. Lady was very rude and said give me a few minutes. We waited another 10 before help. She came around the corner and said they don't have the cake. Criticized us that we didn't call the right place, we didn't give the right name, we were in the wrong. She continously rolled her eyes everytime we talked to her and explained the cake we ordered. Very rude when we gave her more than enough time to finish what she was doing we were in no rush. Sounds like this is not the first time they have had rude service. Seriously need a team meeting and talk about manner.
Atmosphere: 1
Food: 1
Service: 1
Should be ZERO stars! Worst service I have ever encountered in my life. Rude cashier and the Store Manager was even worse. If I was DQ I would close this location and start new. They need retrained in customer service. All I got was an ice cream cone and a burger.
Atmosphere: 1
Food: 2
Service: 1
The people behind the counter were using vulgar language while conversing between themselves. Pretty bad customer service when the customers are sittng 25 feet from the counter, and can hear what they are saying.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Vslentine Icecream Cake, Chicken Sandwich, Onion Ring, French Fries
Worst drive thru experience ever. Dark menu board, asked if they had an item, they didn't. Got a reply with major attitude. Got to the window, she took my $, pursed lips, pissed off. No thank you offered. I asked if everything was OK because I didn't get a thank you. Got a curtsey and a smart thank you. Thank goodness she turned the blizzards upside down. Pulled over to a garbage can and threw them away. I'm not eating something from an employee (20ish female, brown hair) with so much unnecessary attitude. Probably spend $500/year at this location. Won't be back.
Atmosphere: 1
Food: 1
Service: 1
Worst service I've had in a long time at any restaurant. Our receipt said that Christine was our cashier; she was rude and quite unpleasant. I asked a simple question about the menu and she just looked at me like I was speaking a foreign language. It took a very long time to get our order, some of which I then noticed she had entered incorrectly. I paid $0.69 for a ranch dip and she didn't put it in the bag. When my daughter went up to get it she had the gall to accuse my daughter of lying about it! They have ads for hiring now, but who would want to work with someone like that?The kids meals have an option of a banana as the side, which is great, except that the bananas were so green my kids won't be able to eat them for at least a few days until they become ripe.I tried to complete the phone survey, but it disconnected as soon as the call went through.Save your time and money and go somewhere else.
I ordered a very specific cake ? for my birthday and it looked great everyone was so nice and helpful I definitely recommend them.
Atmosphere: 5
Food: 5
Service: 4
Worst service I've ever had. I waited at least 10 min to get my order taken than he was rude with me than when I finally got my food I had a hair in it and I went to say something and I stood there being ignored again and I was on the clock as a truck driver so I had to leave very unhappy and upset with what I paid money for. I am a loyal customer of our local DQ so this hurt being treated like a nobody and like my oder or money didn't matter. I wish these weren't chains so I could talk to someone about it!
Atmosphere: 1
Food: 1
Service: 1
Excellent staff but even better is there Chilli cheese dog ask for onions and mustard. The cake lady there is outstanding she even helps make blizzards when they are busy. Thank youKid-friendliness: Ice cream what else do you have to sayWheelchair accessibility: Handicap spots in front of doors
Had food delivered was hot&fresh when it came!
Food: 5
Service: 5
Restaurantji Recommends
This Dairy Queen always takes a long time for food or ice cream, every time I've ever been here. Cakes are the best! Food is eh. Could be much cleaner and updated. Service is just ok. Some of the ladies are friendly but it always looks understaffed.
Atmosphere: 3
Food: 2
Service: 4
Friendly and efficient staff, got our order quick through the drive thru and food was
Atmosphere: 5
Food: 5
Service: 5
Everything about this place is nasty, I've known a couple working employees that have worked there they don't wash their sauce and toss bowl throughout the day all the barbecue in that bowl just builds up throughout the whole 12 hours of the day, when I had went into the men's bathroom, the bottom of the toilet had pee all over it. There was toilet paper all over the ground the staff was very unprofessional and when I went up to ask for ketchup the blond lady I don't know her name I think it started with a H was so rude to me I definitely won't be bringing my son and daughter back here ever again I hope somebody from hire management figures something out
10/12/2023 7:15 pmLiterally walked in 3 seconds later we were severed by a very nice and polite man. Who ever he is deserves a raise. Much better service than the oconomowoc location.
RUDE!!!! Staff were unfriendly and I overheard an employee saying mean things about me to a coworker!!!
Atmosphere: 1
Food: 3
Service: 1