The Chocolate Factory
Shoppes at Nagawaukee II, 3230 Golf Rd, Delafield
(262) 337-9479
Recent Reviews
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Friendly staff !
Atmosphere: 4
Food: 5
Service: 5
They have THE best BLT subs!!
Food: 5
Service: 5
I was very disappointed by the tuna sub I purchased. I've gotten it before and there was always a decent amount of tuna. But this time it was like half the amount. I would have gone back in to ask what happened, but I had to go to work. See picture.
Atmosphere: 4
Food: 2
Service: 3
Hidden gem for lunch
Atmosphere: 3
Food: 5
Service: 5
Came highly recommended but I can’t figure out why? Ordered “The Phoenix” lacked flavor completely! Bread was warm but dried out. Just a very mediocre sandwich. I suppose ice cream can’t be bad but if you’re looking for sandwiches you might want to give this place a hard pass.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: The Phoenix
I did not care for this place at all, I hate spending $11 to still be hungry,I really do.
The sign on the exit ramp was really misleading, You have to go through a mile of parking lot to get to it. I have been to the chocolate factory in cedarburg which was very good, It had some very soft slightly chewy italian bread,,, But the one in delafield , i'm sorry , it's sucked. I ordered a mini sub for 7$, it was literally 2.5 inches in size and 2 bites of food, they toasted the bread without asking me so the bread was hard and dry. The sandwich was devoid of seasoning and bland. I knew a mini-sub would be small but Since it was $7, I figured it would be enough but wow was it small, size of a tennis ball at best. If I was alone I would have returned it and got my money back, what a joke. That mini sub should not even be on the menu, And certainly not 7 dollars. If you take your family here get ready to spend sixty bucks and still be hungry.
Atmosphere: 5
Food: 1
Service: 5
Worth every dollar
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Phoenix
I did not care for this place at all, I hate spending $11 to still be hungry,I really do.
The sign on the exit ramp was really misleading, You have to go through a mile of parking lot to get to it. I have been to the chocolate factory in cedarburg which was very good, It had some very soft slightly chewy italian bread,,, But the one in delafield , i'm sorry , it's sucked. I ordered a mini sub for 7$, it was literally 2.5 inches in size and 2 bites of food, they toasted the bread without asking me so the bread was hard and dry. The sandwich was devoid of seasoning and bland. I knew a mini-sub would be small but Since it was $7, I figured it would be enough but wow was it small, size of a tennis ball at best. If I was alone I would have returned it and got my money back, what a joke. That mini sub should not even be on the menu, And certainly not 7 dollars. If you take your family here get ready to spend sixty bucks and still be hungry.
Atmosphere: 5
Food: 1
Service: 5
We’ve ordered food from here for years and they’ve always taken excellent care of us.
Atmosphere: 5
Food: 5
Service: 5
My cousins come here for ice cream all the time, and it’s one of their favorites! I had the veggie sandwich (was okay) and the coconut almond chocolate (I think?) ice cream, which I really enjoyed. Service was great, the ice cream was delicious, and pretty nice atmosphere/seating as well!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
The staff at the Delafield location is ALWAYS friendly, personable and professional! I recently screwed up an online order and mistakenly selected a different location. When I arrived at the Delafield store and realized my air headed mistake, they flew into go mode and made my subs in record time! I appreciated their kind and helpful response to what was clearly my mistake. They totally brightened my gloomy day that was almost made gloomier! Thank you!
Vegetarian options: Both the cheese sub and the vegetarian sub are delicious! The bread is what puts these sandwiches over the top to “yummyville”!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sub, The Phoenix, Ham & Cheese
Their excellent chocolate malt turned the world around for me after 6 hours of a tough morning & afternoon! The sun even came out for the rest of the day when I left & the earlier horrors were done & gone. Really nice employees, young & old! Some friends said their sandwiches are great & I can't wait to try them next time!
Atmosphere: 5
Food: 5
Service: 5
Great place for a great sandwich! Staff are amazing, and hell, there is ice cream!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 9 Bags of Chips, Dozen Chocolate Chip Cookies, Club Classic, The Phoenix, Fudge Pecan Sundae
My absolute favorite sandwich place! I get the Phoenix every time! Ice cream is excellent too!
Atmosphere: 5
Food: 5
Service: 5
I had a really great experience at this location and will be sure to return. I didn’t catch the workers name but he was the bigger male worker and he deserves a special shout out. The young man was very professional and friendly. He checked me out and made my food. Great service and excellent attitude.
Atmosphere: 5
Food: 4
Service: 5
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