We eat here often, and for the most part the food is good, and service is fine. The last time we ordered online, we ordered 4 foot long subs and 3 6” subs. When we got in, everything was bagged and ready to go. We should have checked before we left (our mistake), when we got home, we saw that we only received 1 foot long and the rest 6”. Also missing the added avocado on most of the sandwiches. Now, I wouldn’t complain normally, but that is close to $20 worth of food we didn’t receive. I tried contacting both via phone and subway support, but never once heard a response or was offered to make the issue right. To me, that is very poor customer service. I understand human error, just make it right. That’s all I ask.
Crystal
This is a good subway everything you expect from a fast food subway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Cheesecake Cookie
Lucus Evenson
Simple thing I asked the server if the sandwich could be cut into thirds and they made it seem like it was impossible. Cut the sandwich in half then one half in half again. Sandwich was wrapped poorly and server had very bad attitude. I'll go back but won't be right away.
Atmosphere: 2
Food: 3
Service: 2
L-Ron McDubbie
This place is great. The best subway I've eaten at. Friendly staff and the manager is an awesome guy.
Atmosphere: 5
Food: 5
Service: 5
Ryan Santo
Love this subway. Best service and quality I’ve gotten at this chain
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese
Dave Nelson
They treat there employees terrible. Ill never step in this place ever again.
Atmosphere: 1
Food: 1
Service: 1
Mari
Of the four or five times i’ve online ordered from this store they’ve messed something up lol. You wanted extra pickles? How about less than usual. Toasted? Nope. Literal joke of a store. I work at a different subway location and I get the online orders can be irritating but me and ALL of my coworkers are able to do it and follow the directions given clearly. It would require literally no extra effort to put on a normal amount of stuff and do what’s instructed (again, I would know!) but apparently the stoners who run this place can’t figure it out. That’s another good point to make.. the dude behind all of these less than mediocre orders is the manager.
Atmosphere: 3
Food: 2
Service: 1
Diane Bakken
Two guys working were great. I came in with 5 grandsons (6-14) and they were very very patient with the younger boys, treating each one like a special customer. Listening and answering all their questions... we will be back. And yes boys can be a handful. But your employees were great with them.
Atmosphere: 5
Food: 5
Service: 5
Bill Ingram
Parking: I've always gotten a spot just a few feet from the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham
Jessica Streech
Vegetarian options: They offer salads and a veggie sub.
Normally this place is okay at best but not today. If you want subway go to the River Falls locations.When making both my sandwiches I had to tell them how to make it. Plus they didn't ask me if I wanted my second sandwich toasted and they also forgot the bacon. I had to remind them to do both. Though after five times of telling them then the second worker had said "Well I didn't do it so it's not my fault." to which I said that I wasn't blaming him. I just wanted the mistake corrected, and I was not being belligerent or uncooperative. I spoke calmly and precisely.The mistakes were corrected but they did skimp out on any sauce on my sandwich. But I just dealt with it because I didn't wanna deal with it anymore. (I have anxiety/mild autism so awkward situations squick me out.)You guys either need to train your staff better or get someone who knows what they're doing. Bc if they get that confused and flustered with just three customers- they probably shouldn't be working there. And that's with two employees mind you.Oof- Yeah go to River Falls. Better customer service. They're more personal with their customers when they come in. Even going as far as to ask how their day is. Plus much better food and they actually give you what you ask for- and major perk is they know what they're doing. And you don't have to do their job for them~
Atmosphere: 3
Food: 2
Service: 1
Jen Fox
BUYER BEWARE: Do NOT place an online order at this restaurant. I ordered a breakfast sub (bacon, egg and cheese) and got an absolute joke of a sandwich. When I opened the sun I was confused about the amount of grease that was in the wrapper. Once I opened the sub I found about 20 pieces of bacon (this sandwich normally comes with two) and two pieces of egg each about the size of quarter. I tried contacting the manager for a refund but never received an answer. Really wish I had just gone into the restaurant instead of ordering online. Scary.
Atmosphere: 1
Food: 1
Service: 1
Stuart Grierson
Honestly the best Subway I have ever been too, in any state or any City. The service is phenomenal. I will return over and over while I am in town…..and when I return as well. They also recovered my phone after I left it and stored it safely.
We eat here often, and for the most part the food is good, and service is fine. The last time we ordered online, we ordered 4 foot long subs and 3 6” subs. When we got in, everything was bagged and ready to go. We should have checked before we left (our mistake), when we got home, we saw that we only received 1 foot long and the rest 6”. Also missing the added avocado on most of the sandwiches. Now, I wouldn’t complain normally, but that is close to $20 worth of food we didn’t receive. I tried contacting both via phone and subway support, but never once heard a response or was offered to make the issue right. To me, that is very poor customer service. I understand human error, just make it right. That’s all I ask.
This is a good subway everything you expect from a fast food subway.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Cheesecake Cookie
Simple thing I asked the server if the sandwich could be cut into thirds and they made it seem like it was impossible. Cut the sandwich in half then one half in half again. Sandwich was wrapped poorly and server had very bad attitude. I'll go back but won't be right away.
Atmosphere: 2
Food: 3
Service: 2
This place is great. The best subway I've eaten at. Friendly staff and the manager is an awesome guy.
Atmosphere: 5
Food: 5
Service: 5
Love this subway. Best service and quality I’ve gotten at this chain
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak & Cheese
They treat there employees terrible. Ill never step in this place ever again.
Atmosphere: 1
Food: 1
Service: 1
Of the four or five times i’ve online ordered from this store they’ve messed something up lol. You wanted extra pickles? How about less than usual. Toasted? Nope. Literal joke of a store. I work at a different subway location and I get the online orders can be irritating but me and ALL of my coworkers are able to do it and follow the directions given clearly. It would require literally no extra effort to put on a normal amount of stuff and do what’s instructed (again, I would know!) but apparently the stoners who run this place can’t figure it out. That’s another good point to make.. the dude behind all of these less than mediocre orders is the manager.
Atmosphere: 3
Food: 2
Service: 1
Two guys working were great. I came in with 5 grandsons (6-14) and they were very very patient with the younger boys, treating each one like a special customer. Listening and answering all their questions... we will be back. And yes boys can be a handful. But your employees were great with them.
Atmosphere: 5
Food: 5
Service: 5
Parking: I've always gotten a spot just a few feet from the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Forest Ham
Vegetarian options: They offer salads and a veggie sub.
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
Normally this place is okay at best but not today. If you want subway go to the River Falls locations.When making both my sandwiches I had to tell them how to make it. Plus they didn't ask me if I wanted my second sandwich toasted and they also forgot the bacon. I had to remind them to do both. Though after five times of telling them then the second worker had said "Well I didn't do it so it's not my fault." to which I said that I wasn't blaming him. I just wanted the mistake corrected, and I was not being belligerent or uncooperative. I spoke calmly and precisely.The mistakes were corrected but they did skimp out on any sauce on my sandwich. But I just dealt with it because I didn't wanna deal with it anymore. (I have anxiety/mild autism so awkward situations squick me out.)You guys either need to train your staff better or get someone who knows what they're doing. Bc if they get that confused and flustered with just three customers- they probably shouldn't be working there. And that's with two employees mind you.Oof- Yeah go to River Falls. Better customer service. They're more personal with their customers when they come in. Even going as far as to ask how their day is. Plus much better food and they actually give you what you ask for- and major perk is they know what they're doing. And you don't have to do their job for them~
Atmosphere: 3
Food: 2
Service: 1
BUYER BEWARE: Do NOT place an online order at this restaurant. I ordered a breakfast sub (bacon, egg and cheese) and got an absolute joke of a sandwich. When I opened the sun I was confused about the amount of grease that was in the wrapper. Once I opened the sub I found about 20 pieces of bacon (this sandwich normally comes with two) and two pieces of egg each about the size of quarter. I tried contacting the manager for a refund but never received an answer. Really wish I had just gone into the restaurant instead of ordering online. Scary.
Atmosphere: 1
Food: 1
Service: 1
Honestly the best Subway I have ever been too, in any state or any City. The service is phenomenal. I will return over and over while I am in town…..and when I return as well. They also recovered my phone after I left it and stored it safely.
Atmosphere: 5
Food: 5
Service: 5
Always pleasant
Atmosphere: 5
Food: 5
Service: 5
Crabby people, smile would change that place
Loading...