August 22nd, 2023, at 7 pm, I was again super shopping with a two page list for a friend of mine who was out of almost everything. It took me almost 3 hours, and I had two full carts, No idea how in the world I would be able to check out by closing time. Theresa K. and another coworker volunteered to help with the checkout and bagging. These employees have consistently gone above and beyond their job expectations and demonstrated superior customer service. I asked Theresa for the other staff's name, and I wrote it down, but I lost the paper. Please give them commendation for their selfless performance. I live on the other side of the city but consider this my hyvee store!
Tara E.
review is for the Fitchburg, Wisconsin Hy-vee only. The service manager John ruined it for me at this store. He is the rudest person I have ever met and I will no longer go to this Hy-vee solely due to him. Pretty much accused me of stealing when I tried using my husband's employee discount in the self check outs (which I am able to do at other Hy-vees). He rudely requsted all my husband's information to verify I wasn't lying. My husband has been an employee of Hy-vee for over 20 years and no employees at his store would ever treat a customer like John did. I'm actually really surprised Hy-vee would allow such a person to work for them. He shouldn't be allowed to deal with the public. Not good for this location especially when there are other Hy-vees in town to choose from. That's where I'll be going from now on.
Judy C.
The deli at Hy- Vee came to our rescue this past Saturday. We placed an order at Whole Foods weeks ago for food for a bridal shower I was hosting. When we went to pick up the order the main entree was missing ( sandwich wraps) all we had were salads and fruit for the main food. Apparently, they sent an e-mail 3 days prior to let me know of the change in the order due to something they weren't able to get in. I didn't see the e-mail, nor did they try to reach me by phone. I asked if there was anyway that they could help me out or recommend something from their hot deli. The answer was " No there's nothing we can do for you" - I then called HyVee and the polite voice on the phone said "let me see what I can do for you, I will call you back in ten minutes. Ten minutes later he said " yes we can help you, we can provide you with sandwiches and wraps, It can be ready in an hour!! Wow!! Hats of to HyVee and the nice assistant manager who went out of his way to help us! My new shopping store as well!
Bill S.
We shop at HyVee Fitchburg when we are staying in the Fitchburg condo. Great selection, nice clean store, bakery is tremendous. Sooooooo ... why the low rating? Checkout. Usually only one checkout operating. I know you would like to channel all of us to self-checkout, but many of us prefer the checkout with an actual human.More checkouts, please!
Sarah F.
This review is specifically for George in floral -- he was an absolute lifesaver and a gem to work with. I came in and needed balloons on the spot and he made it happen. He helped me get a bouquet together too in order to celebrate a graduate.The floral department was slammed with graduations, Mother's Day, weddings and Proms, but George kept his cool and was really friendly. Thanks George!
Rayna S.
Let's just say how awesome that this Hyvee has a USPS drop off location. I resell and working a normal job and the hours fit my schedule. They also have an amazing gluten free section. The only complaint I have is the lack of wet cat food and I understand that's an all over problem. Thank you for working during the pandemic you guys are rock stars. Keep up the good work !
Darren B.
This is just a general statement towards the whole program of hyvee's corporation advertisement. It absolutely is irritating the song you're using and your advertisement. I can I turned the channel every time the freaking commercial comes on freaking commercial comes on. And I don't want to go to hyvee anymore that's how bad the commercial is
Dave J.
Consistently screws up my orders for delivery. In my weekly orders in the past three months only four have been complete. There is always something missing, extra from another persons order, damaged or fresh meat and/or dairy within two days of expiration of the use by date. They have never responded to my online surveys and it's obvious they don't care or are capable of improving.
Peter T.
Lousy customer service and a total lack of Caring . I am hoping that with more time and training they can improve.
Emily K.
Stopped in for some quick groceries. Was able to find things easily. Great options in the deli. Prices were responsible as well. Did self checkout and was in and out quickly.
I love Hy- Vee the grocery store. But I will never use their curbside shopping again. Paid 9.95 for the service and I did not get half of my order. What I did get was the wrong items. They need to put experienced people as shoppers instead of kids who don't know the difference between an Italian meatball and home style. Its not that difficult if you know how to read. I take care of my elderly father so I don't have time to shop. Now after $9.95 I need to go shopping. Not convenient at all. Nice concept but doesn't work. Plus I didn't get a receipt!
Susan M.
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
Kellie K.
I used to love this store, especially the bakery! However, I recently ordered a 50th birthday cake and it was a huge FAIL!! Stood at bakery counter, clearly seen by several bakery employees, and random store employees, too no avail!! Finally walked up to a bakery employee and threatened to get a manager if she didn't help me. Was given the cake I pre-ordered ~ the name was misspelled, and it looked like a 5 year old decorated it!! What a bummer! (not too mention I was somewhat embarrassed at the party) Will be going somewhere more reliable in the future!! These employees should feel blessed they even have a job to go to considering the situation (COVID)!!!
Barak F.
Of all the Hy-vee's i have been in.. This one is by far average. When i walked in I was looking to be asked how I was doing and be able to tell life stories.. but yet I walked around and found someone. They did not find me and me and my puppy were quite sad. LITERALLY NOONE EVEN LOOKED OR MADE EYE CONTACT WITH MY LITTLE PUPPY! When i walked in I wanted to have the smell of fresh cheese and brats for the summer time but i was consumed by the smell of STALE produce and perfume. The workers didn't look that happy and it made me feel Queezy especially because im lactose intolerant. It was pretty big though i'll give them that. BUT EVERYTHING WAS WELL STOCKED AND ORGANIZED.
Jameson C.
drea took great care of helping refund me on there mistake,the most painless refund on there mistake maybe ever,in and out in a matter of what felt like seconds,nice job drea(maybe dre)
August 22nd, 2023, at 7 pm, I was again super shopping with a two page list for a friend of mine who was out of almost everything. It took me almost 3 hours, and I had two full carts, No idea how in the world I would be able to check out by closing time. Theresa K. and another coworker volunteered to help with the checkout and bagging. These employees have consistently gone above and beyond their job expectations and demonstrated superior customer service. I asked Theresa for the other staff's name, and I wrote it down, but I lost the paper. Please give them commendation for their selfless performance. I live on the other side of the city but consider this my hyvee store!
review is for the Fitchburg, Wisconsin Hy-vee only. The service manager John ruined it for me at this store. He is the rudest person I have ever met and I will no longer go to this Hy-vee solely due to him. Pretty much accused me of stealing when I tried using my husband's employee discount in the self check outs (which I am able to do at other Hy-vees). He rudely requsted all my husband's information to verify I wasn't lying. My husband has been an employee of Hy-vee for over 20 years and no employees at his store would ever treat a customer like John did. I'm actually really surprised Hy-vee would allow such a person to work for them. He shouldn't be allowed to deal with the public. Not good for this location especially when there are other Hy-vees in town to choose from. That's where I'll be going from now on.
The deli at Hy- Vee came to our rescue this past Saturday. We placed an order at Whole Foods weeks ago for food for a bridal shower I was hosting. When we went to pick up the order the main entree was missing ( sandwich wraps) all we had were salads and fruit for the main food. Apparently, they sent an e-mail 3 days prior to let me know of the change in the order due to something they weren't able to get in. I didn't see the e-mail, nor did they try to reach me by phone. I asked if there was anyway that they could help me out or recommend something from their hot deli. The answer was " No there's nothing we can do for you" - I then called HyVee and the polite voice on the phone said "let me see what I can do for you, I will call you back in ten minutes. Ten minutes later he said " yes we can help you, we can provide you with sandwiches and wraps, It can be ready in an hour!! Wow!! Hats of to HyVee and the nice assistant manager who went out of his way to help us! My new shopping store as well!
We shop at HyVee Fitchburg when we are staying in the Fitchburg condo. Great selection, nice clean store, bakery is tremendous. Sooooooo ... why the low rating? Checkout. Usually only one checkout operating. I know you would like to channel all of us to self-checkout, but many of us prefer the checkout with an actual human.More checkouts, please!
This review is specifically for George in floral -- he was an absolute lifesaver and a gem to work with. I came in and needed balloons on the spot and he made it happen. He helped me get a bouquet together too in order to celebrate a graduate.The floral department was slammed with graduations, Mother's Day, weddings and Proms, but George kept his cool and was really friendly. Thanks George!
Let's just say how awesome that this Hyvee has a USPS drop off location. I resell and working a normal job and the hours fit my schedule. They also have an amazing gluten free section. The only complaint I have is the lack of wet cat food and I understand that's an all over problem. Thank you for working during the pandemic you guys are rock stars. Keep up the good work !
This is just a general statement towards the whole program of hyvee's corporation advertisement. It absolutely is irritating the song you're using and your advertisement. I can I turned the channel every time the freaking commercial comes on freaking commercial comes on. And I don't want to go to hyvee anymore that's how bad the commercial is
Consistently screws up my orders for delivery. In my weekly orders in the past three months only four have been complete. There is always something missing, extra from another persons order, damaged or fresh meat and/or dairy within two days of expiration of the use by date. They have never responded to my online surveys and it's obvious they don't care or are capable of improving.
Lousy customer service and a total lack of Caring . I am hoping that with more time and training they can improve.
Stopped in for some quick groceries. Was able to find things easily. Great options in the deli. Prices were responsible as well. Did self checkout and was in and out quickly.
Restaurantji Recommends
I love Hy- Vee the grocery store. But I will never use their curbside shopping again. Paid 9.95 for the service and I did not get half of my order. What I did get was the wrong items. They need to put experienced people as shoppers instead of kids who don't know the difference between an Italian meatball and home style. Its not that difficult if you know how to read. I take care of my elderly father so I don't have time to shop. Now after $9.95 I need to go shopping. Not convenient at all. Nice concept but doesn't work. Plus I didn't get a receipt!
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
I used to love this store, especially the bakery! However, I recently ordered a 50th birthday cake and it was a huge FAIL!! Stood at bakery counter, clearly seen by several bakery employees, and random store employees, too no avail!! Finally walked up to a bakery employee and threatened to get a manager if she didn't help me. Was given the cake I pre-ordered ~ the name was misspelled, and it looked like a 5 year old decorated it!! What a bummer! (not too mention I was somewhat embarrassed at the party) Will be going somewhere more reliable in the future!! These employees should feel blessed they even have a job to go to considering the situation (COVID)!!!
Of all the Hy-vee's i have been in.. This one is by far average. When i walked in I was looking to be asked how I was doing and be able to tell life stories.. but yet I walked around and found someone. They did not find me and me and my puppy were quite sad. LITERALLY NOONE EVEN LOOKED OR MADE EYE CONTACT WITH MY LITTLE PUPPY! When i walked in I wanted to have the smell of fresh cheese and brats for the summer time but i was consumed by the smell of STALE produce and perfume. The workers didn't look that happy and it made me feel Queezy especially because im lactose intolerant. It was pretty big though i'll give them that. BUT EVERYTHING WAS WELL STOCKED AND ORGANIZED.
drea took great care of helping refund me on there mistake,the most painless refund on there mistake maybe ever,in and out in a matter of what felt like seconds,nice job drea(maybe dre)