We shop at HyVee Fitchburg when we are staying in the Fitchburg condo. Great selection, nice clean store, bakery is tremendous. Sooooooo ... why the low rating? Checkout. Usually only one checkout operating. I know you would like to channel all of us to self-checkout, but many of us prefer the checkout with an actual human. More checkouts, please!
Trey Johnson
Their variety is pretty solid, but what happened to the selection of gluten free beer? My partner loves beer, but had celiacs disease; this used to be the only grocery store in Madison that had gluten free beer and now there are none. My backup for her was mead, but that was pulled too. Addressed with the cashier at the spirits counter but he didn't seem to care, rather he was on his phone. Overall, you can find ALMOST everything you need, but poor service and if you want gluten free beer, mead, or otherwise, Total Wine is now your option.
Savana R.
DO NOT EXCEPT DOORDASH FROM HYVEE! they took 45 minutes to get me a burger and a hotdog meal! When I got there they said they hadn't started it yet and it would be 15 minutes. After that, I waited 35 minutes before going up to the girl and asking again when is the doordash going to be done? I shouldnt have to wait 35 minutes and watch people get their food before me. she said they just started it, and it took another 10 minutes. 45 minutes for two meals, then it was a 15 minute drive to get to her. HYVEE TOOK A WHOLE A** HOUR FOR A HOTDOG KIDS MEAL AND A BURGER. THAT WAS SO RUDE OF THEM.
Jake Shiner
Pretty good selection. Its no woodmans selection but they have a nice variety for most people.
Sarah F.
This review is specifically for George in floral -- he was an absolute lifesaver and a gem to work with. I came in and needed balloons on the spot and he made it happen. He helped me get a bouquet together too in order to celebrate a graduate. The floral department was slammed with graduations, Mother's Day, weddings and Proms, but George kept his cool and was really friendly. Thanks George!
Rayna S.
Let's just say how awesome that this Hyvee has a USPS drop off location. I resell and working a normal job and the hours fit my schedule. They also have an amazing gluten free section. The only complaint I have is the lack of wet cat food and I understand that's an all over problem. Thank you for working during the pandemic you guys are rock stars. Keep up the good work !
Darren B.
This is just a general statement towards the whole program of hyvee's corporation advertisement. It absolutely is irritating the song you're using and your advertisement. I can I turned the channel every time the freaking commercial comes on freaking commercial comes on. And I don't want to go to hyvee anymore that's how bad the commercial is
Dave J.
Consistently screws up my orders for delivery. In my weekly orders in the past three months only four have been complete. There is always something missing, extra from another persons order, damaged or fresh meat and/or dairy within two days of expiration of the use by date. They have never responded to my online surveys and it's obvious they don't care or are capable of improving.
Peter T.
Lousy customer service and a total lack of Caring . I am hoping that with more time and training they can improve.
Emily K.
Stopped in for some quick groceries. Was able to find things easily. Great options in the deli. Prices were responsible as well. Did self checkout and was in and out quickly.
I love Hy- Vee the grocery store. But I will never use their curbside shopping again. Paid 9.95 for the service and I did not get half of my order. What I did get was the wrong items. They need to put experienced people as shoppers instead of kids who don't know the difference between an Italian meatball and home style. Its not that difficult if you know how to read. I take care of my elderly father so I don't have time to shop. Now after $9.95 I need to go shopping. Not convenient at all. Nice concept but doesn't work. Plus I didn't get a receipt!
Brian Zuern
Poor selection, horrible deli foods, bad store layout and very high prices! Festival and Pick n Save are both much better stores!
Susan M.
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
Amanda JF
My online ordering experience was horrible; not only did the employee delivering groceries to my car do so without a mask on, he shut the door, said "have a nice weekend," and forgot the majority of my groceries. Trying to get a refund was impossible and poor customer service - they kept passing me off to four different people and kept me on hold for 53 minutes with just a few check-ins to pass me off to someone else. Wear your masks and work on the online/phone customer service response/etiquette.
Kellie K.
I used to love this store, especially the bakery! However, I recently ordered a 50th birthday cake and it was a huge FAIL!! Stood at bakery counter, clearly seen by several bakery employees, and random store employees, too no avail!! Finally walked up to a bakery employee and threatened to get a manager if she didn't help me. Was given the cake I pre-ordered ~ the name was misspelled, and it looked like a 5 year old decorated it!! What a bummer! (not too mention I was somewhat embarrassed at the party) Will be going somewhere more reliable in the future!! These employees should feel blessed they even have a job to go to considering the situation (COVID)!!!
We shop at HyVee Fitchburg when we are staying in the Fitchburg condo. Great selection, nice clean store, bakery is tremendous. Sooooooo ... why the low rating? Checkout. Usually only one checkout operating. I know you would like to channel all of us to self-checkout, but many of us prefer the checkout with an actual human. More checkouts, please!
Their variety is pretty solid, but what happened to the selection of gluten free beer? My partner loves beer, but had celiacs disease; this used to be the only grocery store in Madison that had gluten free beer and now there are none. My backup for her was mead, but that was pulled too. Addressed with the cashier at the spirits counter but he didn't seem to care, rather he was on his phone. Overall, you can find ALMOST everything you need, but poor service and if you want gluten free beer, mead, or otherwise, Total Wine is now your option.
DO NOT EXCEPT DOORDASH FROM HYVEE! they took 45 minutes to get me a burger and a hotdog meal! When I got there they said they hadn't started it yet and it would be 15 minutes. After that, I waited 35 minutes before going up to the girl and asking again when is the doordash going to be done? I shouldnt have to wait 35 minutes and watch people get their food before me. she said they just started it, and it took another 10 minutes. 45 minutes for two meals, then it was a 15 minute drive to get to her. HYVEE TOOK A WHOLE A** HOUR FOR A HOTDOG KIDS MEAL AND A BURGER. THAT WAS SO RUDE OF THEM.
Pretty good selection. Its no woodmans selection but they have a nice variety for most people.
This review is specifically for George in floral -- he was an absolute lifesaver and a gem to work with. I came in and needed balloons on the spot and he made it happen. He helped me get a bouquet together too in order to celebrate a graduate. The floral department was slammed with graduations, Mother's Day, weddings and Proms, but George kept his cool and was really friendly. Thanks George!
Let's just say how awesome that this Hyvee has a USPS drop off location. I resell and working a normal job and the hours fit my schedule. They also have an amazing gluten free section. The only complaint I have is the lack of wet cat food and I understand that's an all over problem. Thank you for working during the pandemic you guys are rock stars. Keep up the good work !
This is just a general statement towards the whole program of hyvee's corporation advertisement. It absolutely is irritating the song you're using and your advertisement. I can I turned the channel every time the freaking commercial comes on freaking commercial comes on. And I don't want to go to hyvee anymore that's how bad the commercial is
Consistently screws up my orders for delivery. In my weekly orders in the past three months only four have been complete. There is always something missing, extra from another persons order, damaged or fresh meat and/or dairy within two days of expiration of the use by date. They have never responded to my online surveys and it's obvious they don't care or are capable of improving.
Lousy customer service and a total lack of Caring . I am hoping that with more time and training they can improve.
Stopped in for some quick groceries. Was able to find things easily. Great options in the deli. Prices were responsible as well. Did self checkout and was in and out quickly.
Restaurantji Recommends
I love Hy- Vee the grocery store. But I will never use their curbside shopping again. Paid 9.95 for the service and I did not get half of my order. What I did get was the wrong items. They need to put experienced people as shoppers instead of kids who don't know the difference between an Italian meatball and home style. Its not that difficult if you know how to read. I take care of my elderly father so I don't have time to shop. Now after $9.95 I need to go shopping. Not convenient at all. Nice concept but doesn't work. Plus I didn't get a receipt!
Poor selection, horrible deli foods, bad store layout and very high prices! Festival and Pick n Save are both much better stores!
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
My online ordering experience was horrible; not only did the employee delivering groceries to my car do so without a mask on, he shut the door, said "have a nice weekend," and forgot the majority of my groceries. Trying to get a refund was impossible and poor customer service - they kept passing me off to four different people and kept me on hold for 53 minutes with just a few check-ins to pass me off to someone else. Wear your masks and work on the online/phone customer service response/etiquette.
I used to love this store, especially the bakery! However, I recently ordered a 50th birthday cake and it was a huge FAIL!! Stood at bakery counter, clearly seen by several bakery employees, and random store employees, too no avail!! Finally walked up to a bakery employee and threatened to get a manager if she didn't help me. Was given the cake I pre-ordered ~ the name was misspelled, and it looked like a 5 year old decorated it!! What a bummer! (not too mention I was somewhat embarrassed at the party) Will be going somewhere more reliable in the future!! These employees should feel blessed they even have a job to go to considering the situation (COVID)!!!