I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website.
I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Bob Ehret
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing.
Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬….
I got the 10 piece deal, 🥴
Gandy Gandia
Regular
Atmosphere: 3
Food: 3
Service: 3
Shawn Brown
Wingstop near me recently changed to non fresh cut cheap hard fries for the same price. Disappointing. Saving money on fries will make them lose customers. Overcooked fries are not a value add
Lindsay Van Gundy
Wingstop changed the fries to frozen 🤮. Nasty texture and look. They lost my family as customers.
jimena
Food is always fresh and delicious. Employees are very polite.
Atmosphere: 5
Food: 5
Service: 5
Adriana Tarango
Great service and excellent food
Atmosphere: 5
Food: 5
Service: 5
scott schwenn
The staff here know me by name. They are always kind and amazing. I love coming here.
Atmosphere: 5
Food: 5
Service: 5
Mohamed Attia
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation.
I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me.
I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to.
This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude.
Some basic customer service training is badly needed here — or at least some respect.
Em Jay
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour.
I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
Food was just ok. Size of wings were good, but sauce was ok. Service was good. Also picked 400 boneless for a large oder for a party and they were ready at the appropriate time.
Atmosphere: 4
Food: 3
Service: 5
Courtney Sonntag
I will admit it can be a wait sometimes but I’ve never had a bad experience with my food and are always generous. Which personally, I’d rather have a business like that. The Fitchburg locations’ quality has yet to go unseen for myself and friends!
Atmosphere: 5
Food: 5
Service: 5
Adriana Nicole
Order food on door dash when I receive my food the wings was hard and over cooked I couldn’t even eat them. The did send all of my food and when I tried calling the store the phone wasn’t working. I contacted door dash and they offered me $10 on a $45 dollar order. So I was going to the store the Baton Rouge Florida Blvd location all of sudden the store is close when I just ordered food. Ok I’ll come back tomorrow and speak with a Manager. Horrible
Christina Shoemaker
Went here with my son today ordered our food and then she told me 18 minutes.
We waited for them to call us never did then when i walk up to the register told them we have been waiting for 30 minutes.
She goes to the back and our food has been sitting here 😤
Definitely not going back and it was my first time today!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
I placed order 6168777256 at 4:46 PM today it was supposed to have arrived at 5:10 PM when I saw the DoorDash text that it was being delivered by them. It showed the vehicle go in the opposite direction from my home and then stop, I called the number associated with the text seven times no answer. I contacted the store seven times no answer and that was the one at Knoxville Tennessee on Chapman Highway at 5:58 PM, I drove to the store. I walked in and asked to speak to a manager. I explained I hadn’t received my order and I would like a refund the employee standing beside the manager, stated The order was picked up. I showed my phone to the manager that it still had not been delivered because it was tracking, the employee then said I’m not lying. I said I’m not lying either and I told the manager I wanted a refund. I did not get my order. I said I also want your corporate phone number and the district manager‘s name, she copied my information down and said that I should get the refund in 4 to 5 business days again ask again for the corporate number and the district manager’s name she printed off a receipt with the only thing was the website. I have not had an issue ordering from this store before and I ordered it off of the app from Wingstop, I think it was very very inappropriate from the employee and the manager. I even told the manager I don’t think anyone would be happy with this. I only live three minutes behind the store in a subdivision. I am very, very displeased.
Ordered for the first time today 10-27-25 and was shocked the wings I got were all the “drum” stick, I’m sure if I would order that I’d cost more for the one kind of wing. Was very disappointed and thought they could’ve been bigger, they were the smallest wing pieces I have had in a LONG time for what I paid🤬…. I got the 10 piece deal, 🥴
Regular
Atmosphere: 3
Food: 3
Service: 3
Wingstop near me recently changed to non fresh cut cheap hard fries for the same price. Disappointing. Saving money on fries will make them lose customers. Overcooked fries are not a value add
Wingstop changed the fries to frozen 🤮. Nasty texture and look. They lost my family as customers.
Food is always fresh and delicious. Employees are very polite.
Atmosphere: 5
Food: 5
Service: 5
Great service and excellent food
Atmosphere: 5
Food: 5
Service: 5
The staff here know me by name. They are always kind and amazing. I love coming here.
Atmosphere: 5
Food: 5
Service: 5
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation. I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me. I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to. This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude. Some basic customer service training is badly needed here — or at least some respect.
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour. I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
Restaurantji Recommends
Food was just ok. Size of wings were good, but sauce was ok. Service was good. Also picked 400 boneless for a large oder for a party and they were ready at the appropriate time.
Atmosphere: 4
Food: 3
Service: 5
I will admit it can be a wait sometimes but I’ve never had a bad experience with my food and are always generous. Which personally, I’d rather have a business like that. The Fitchburg locations’ quality has yet to go unseen for myself and friends!
Atmosphere: 5
Food: 5
Service: 5
Order food on door dash when I receive my food the wings was hard and over cooked I couldn’t even eat them. The did send all of my food and when I tried calling the store the phone wasn’t working. I contacted door dash and they offered me $10 on a $45 dollar order. So I was going to the store the Baton Rouge Florida Blvd location all of sudden the store is close when I just ordered food. Ok I’ll come back tomorrow and speak with a Manager. Horrible
Went here with my son today ordered our food and then she told me 18 minutes. We waited for them to call us never did then when i walk up to the register told them we have been waiting for 30 minutes. She goes to the back and our food has been sitting here 😤 Definitely not going back and it was my first time today!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
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