Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation.
I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me.
I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to.
This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude.
Some basic customer service training is badly needed here — or at least some respect.
Em Jay
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour.
I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
Courtney Sonntag
I will admit it can be a wait sometimes but I’ve never had a bad experience with my food and are always generous. Which personally, I’d rather have a business like that. The Fitchburg locations’ quality has yet to go unseen for myself and friends!
Adriana Nicole
Order food on door dash when I receive my food the wings was hard and over cooked I couldn’t even eat them. The did send all of my food and when I tried calling the store the phone wasn’t working. I contacted door dash and they offered me $10 on a $45 dollar order. So I was going to the store the Baton Rouge Florida Blvd location all of sudden the store is close when I just ordered food. Ok I’ll come back tomorrow and speak with a Manager. Horrible
Christina Shoemaker
Went here with my son today ordered our food and then she told me 18 minutes.
We waited for them to call us never did then when i walk up to the register told them we have been waiting for 30 minutes.
She goes to the back and our food has been sitting here 😤
Definitely not going back and it was my first time today!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Emily Lima
Amazing customer service, good food.
Steve Armstrong
1st time going there, Great food. Will return
Jaidyn Rasmussen
The slowest service ever! Everytime I go it takes at least 20 mins to get chicken tenders
Bruce Davison
This place has gone downhill as far as service goes.
Literally my stomach is hurting so bad from eating this mess tonight.. I'm not sure what happened tonight but usually my food is good...tonight my wings tasted off...the chicken tasted old..the wings definitely were not tossed either..super disappointed because I tried calling and no one ever picked up the phone I was waiting for 5 minutes and called multiple times..I WILL NEVER Eat from this Location again..I suggest you do the same!
Conway Knox
The woman greeting and taking our order was amazing. She was very kind.
Dwight Horton
The person taking the orders was horrible then acted like she didn’t speak Spanish so she couldn’t figure out what was goin on with the kitchen 9 chicken tenders took 45 mins when there was no line at all the service here is ??
Service: 1
Keven Mayfield
Extremely messy and always over seasoned. The bottom of my sandwiches were soaked.
Brandon Vincent
Cajun was some of the best wings I’ve ever had! Voodoo fries were excellent as well. Bowling Green location.
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation. I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me. I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to. This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude. Some basic customer service training is badly needed here — or at least some respect.
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour. I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
I will admit it can be a wait sometimes but I’ve never had a bad experience with my food and are always generous. Which personally, I’d rather have a business like that. The Fitchburg locations’ quality has yet to go unseen for myself and friends!
Order food on door dash when I receive my food the wings was hard and over cooked I couldn’t even eat them. The did send all of my food and when I tried calling the store the phone wasn’t working. I contacted door dash and they offered me $10 on a $45 dollar order. So I was going to the store the Baton Rouge Florida Blvd location all of sudden the store is close when I just ordered food. Ok I’ll come back tomorrow and speak with a Manager. Horrible
Went here with my son today ordered our food and then she told me 18 minutes. We waited for them to call us never did then when i walk up to the register told them we have been waiting for 30 minutes. She goes to the back and our food has been sitting here 😤 Definitely not going back and it was my first time today!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Amazing customer service, good food.
1st time going there, Great food. Will return
The slowest service ever! Everytime I go it takes at least 20 mins to get chicken tenders
This place has gone downhill as far as service goes.
Restaurantji Recommends
TERRIBLE WINGS..🤢🤮🤮
Literally my stomach is hurting so bad from eating this mess tonight..
I'm not sure what happened tonight but usually my food is good...tonight my wings tasted off...the chicken tasted old..the wings definitely were not tossed either..super disappointed because I tried calling and no one ever picked up the phone I was waiting for 5 minutes and called multiple times..I WILL NEVER Eat from this Location again..I suggest you do the same!
The woman greeting and taking our order was amazing. She was very kind.
The person taking the orders was horrible then acted like she didn’t speak Spanish so she couldn’t figure out what was goin on with the kitchen 9 chicken tenders took 45 mins when there was no line at all the service here is ??
Service: 1
Extremely messy and always over seasoned. The bottom of my sandwiches were soaked.
Cajun was some of the best wings I’ve ever had! Voodoo fries were excellent as well. Bowling Green location.
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