It's Culver's, they try hard to keep everything in place and on time
Carly K
I normally love culvera but this location is really disappointing. I waited 20 min after paying for just 2 concrete mixers, have been missing sides several times and have had fish dinners look like someone threw some fries at it from across the room and made a couple in the box. Usually a frustrating experience
Jim Long
7:45pm no one in the dining room. Place was a mess. Soda and condiments area strewn with straw wrappers and napkins. Dirty tables throughout the dining room.
Megan
Sad amount of mushrooms on mushroom and swiss
Alan Ebert
This is the worst Culver's that I have been to. Long time waiting for simple things. 2 times I was asked my name. When Got to they kept saying my name ben? I said 2 times it was Al? Got home and didn't have my fries with my order. Has happened before! Like I said the worst Culver's!!!!!!
Laura Attwood
Skip this location unless you want to be billed for food you don't get. There are nearby locations in Lake Mills, Johnson Creek, Whitewater, etc. I stopped by this location two weeks ago with a family member. We placed an order and headed home. Unfortunately my family member has a number of physically limiting disabilities so it's a process to get out of the car and back inside and settled in... So by the time we did just that and I finally reached for the bag of food, it was disappointing to see it was missing her meal. I promptly called the location and before I could finish explaining what happened, the person who answered knew exactly what had happened and why I was calling.
Now I am a sane person. And I pride myself in realizing we are all humans and all humans make mistakes. It's a bummer but not worth losing sleep over so I merely requested a refund for her meal. Unfortunately I was told they couldn't do that since I had left the location but they could send me a coupon for a meal. That seemed reasonable and I agreed to that.
That was two weeks ago. They didn't refund the meal or send a coupon. That's a great way to respond to people who are understanding of human mistakes and go out of their way to respond with compassion and kindness to mistakes instead of Karen-ing.
We won't be stopping by here for dinner and ice cream weekly anymore. Be smart and check your bag before you leave and learn from my mistake. And if they do make a mistake, make some noise and don't be understanding because they don't respond to that.
Gross.
Jordan S
Long waits, cold food, bad service. This is a very poorly managed Culver’s, and does not meet Culver’s standards. I’ve been waiting 30 minutes for a single meal, but there’s no one here. And then when I got my food it was all wrong. Skip this location.
Atmosphere: 1
Food: 1
Service: 1
Christin Shouse
When we got our food a burger wasn’t included. My husband went in to let them know. Out marches captain whoever who told us we got the items and basically called us a liar. She could not stop saying “I don’t know how this could happen”. Over and over. Well it did lady, now fix it. Then she actually made us dump out all our food, in my car mind you. Guess what still wasn’t there? The burger. Again, she has NO clue as to how this could happen. It’s fast food, I expect this from time to time. What I don’t expect is to be called a liar and be made to dump two large bags of food out in my lap. She backpedaled quickly and gave us two free scopes. I won’t tell you where they can shove those worthless blue coins. After spending $50 you think I’m lying about not getting a $5 burger? It’s insulting.
Atmosphere: 4
Food: 4
Service: 1
Nicholas Holmes
Unfortunately this Culver's has let me down time and time again for a few years now. Between the long waits, botched orders, and overall lack in standards, I will no longer be supporting this location. Whitewater is worth the drive if you want Culver's done right.
Mitchell
I think under normal circumstances I could overlook having to wait 25 minutes in a drive thru for two whole chicken tenders. Is it still considered “fast food” at that point? Luckily I had a nice flat soda to drink while I waited, it even had notes of dirty toilet water. What really put me over was getting home and finding out my fries were forgotten. I work in Fort and live 20 minutes away, driving back to get my fries is really not something I’m willing to do after getting off work. After waiting nearly half an hour for that food you’d think it was being cooked in liquid gold and they could at least include the fries I paid for? Maybe not at this location.
Avoid at all costs. Make the trip out to the places in Janesville or Edgerton. You’d probably have your food (the correct food) and be home by the time you’d leave the drive thru at this place. Thanks Culver’s! Will not be back.
Was clearly understaffed, food was cold, tables were dirty, takes over 30 minutes to get a meal for two, Management is terrible and has no clue what they're doing
Atmosphere: 1
Food: 2
Service: 1
Zero Shepard
I never have a bad experience here. In fact my onion rings are always fresh too.
Tammara Wilber
Once a week visit !!!
Wheelchair accessibility: Wheelchair and handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large French Fry and Chocolate Vanilla Double Scoop Custard Dish, Cheeseburger
Mark Bidlack
Great meal!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
angly diaz
I placed the order number by courside at 4:21 on 11/30/2024 and at 5:27pm after approaching multiple times to ask for my order the manager on duty wanted to call the police because after an hour of waiting I claimed for my order that I had already paid and they had no response to give me more than I had to wait. Everything was disrespectful they never gave me my ice cream and didn't even offer an apology. Terrible service with no customer solutions
It's Culver's, they try hard to keep everything in place and on time
I normally love culvera but this location is really disappointing. I waited 20 min after paying for just 2 concrete mixers, have been missing sides several times and have had fish dinners look like someone threw some fries at it from across the room and made a couple in the box. Usually a frustrating experience
7:45pm no one in the dining room.
Place was a mess. Soda and condiments area strewn with straw wrappers and napkins. Dirty tables throughout the dining room.
Sad amount of mushrooms on mushroom and swiss
This is the worst Culver's that I have been to. Long time waiting for simple things. 2 times I was asked my name. When Got to they kept saying my name ben? I said 2 times it was Al? Got home and didn't have my fries with my order. Has happened before! Like I said the worst Culver's!!!!!!
Skip this location unless you want to be billed for food you don't get. There are nearby locations in Lake Mills, Johnson Creek, Whitewater, etc. I stopped by this location two weeks ago with a family member. We placed an order and headed home. Unfortunately my family member has a number of physically limiting disabilities so it's a process to get out of the car and back inside and settled in... So by the time we did just that and I finally reached for the bag of food, it was disappointing to see it was missing her meal. I promptly called the location and before I could finish explaining what happened, the person who answered knew exactly what had happened and why I was calling.
Now I am a sane person. And I pride myself in realizing we are all humans and all humans make mistakes. It's a bummer but not worth losing sleep over so I merely requested a refund for her meal. Unfortunately I was told they couldn't do that since I had left the location but they could send me a coupon for a meal. That seemed reasonable and I agreed to that.
That was two weeks ago. They didn't refund the meal or send a coupon. That's a great way to respond to people who are understanding of human mistakes and go out of their way to respond with compassion and kindness to mistakes instead of Karen-ing.
We won't be stopping by here for dinner and ice cream weekly anymore. Be smart and check your bag before you leave and learn from my mistake. And if they do make a mistake, make some noise and don't be understanding because they don't respond to that.
Gross.
Long waits, cold food, bad service. This is a very poorly managed Culver’s, and does not meet Culver’s standards. I’ve been waiting 30 minutes for a single meal, but there’s no one here. And then when I got my food it was all wrong. Skip this location.
Atmosphere: 1
Food: 1
Service: 1
When we got our food a burger wasn’t included. My husband went in to let them know.
Out marches captain whoever who told us we got the items and basically called us a liar. She could not stop saying “I don’t know how this could happen”. Over and over.
Well it did lady, now fix it.
Then she actually made us dump out all our food, in my car mind you. Guess what still wasn’t there? The burger.
Again, she has NO clue as to how this could happen. It’s fast food, I expect this from time to time.
What I don’t expect is to be called a liar and be made to dump two large bags of food out in my lap.
She backpedaled quickly and gave us two free scopes. I won’t tell you where they can shove those worthless blue coins.
After spending $50 you think I’m lying about not getting a $5 burger? It’s insulting.
Atmosphere: 4
Food: 4
Service: 1
Unfortunately this Culver's has let me down time and time again for a few years now. Between the long waits, botched orders, and overall lack in standards, I will no longer be supporting this location. Whitewater is worth the drive if you want Culver's done right.
I think under normal circumstances I could overlook having to wait 25 minutes in a drive thru for two whole chicken tenders. Is it still considered “fast food” at that point? Luckily I had a nice flat soda to drink while I waited, it even had notes of dirty toilet water. What really put me over was getting home and finding out my fries were forgotten. I work in Fort and live 20 minutes away, driving back to get my fries is really not something I’m willing to do after getting off work. After waiting nearly half an hour for that food you’d think it was being cooked in liquid gold and they could at least include the fries I paid for? Maybe not at this location.
Avoid at all costs. Make the trip out to the places in Janesville or Edgerton. You’d probably have your food (the correct food) and be home by the time you’d leave the drive thru at this place. Thanks Culver’s! Will not be back.
Food: 2
Service: 1
Restaurantji Recommends
Was clearly understaffed, food was cold, tables were dirty, takes over 30 minutes to get a meal for two, Management is terrible and has no clue what they're doing
Atmosphere: 1
Food: 2
Service: 1
I never have a bad experience here. In fact my onion rings are always fresh too.
Once a week visit !!!
Wheelchair accessibility: Wheelchair and handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large French Fry and Chocolate Vanilla Double Scoop Custard Dish, Cheeseburger
Great meal!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I placed the order number by courside at 4:21 on 11/30/2024 and at 5:27pm after approaching multiple times to ask for my order the manager on duty wanted to call the police because after an hour of waiting I claimed for my order that I had already paid and they had no response to give me more than I had to wait.
Everything was disrespectful they never gave me my ice cream and didn't even offer an apology.
Terrible service with no customer solutions
Atmosphere: 1
Food: 1
Service: 1
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