Long waits, cold food, bad service. This is a very poorly managed Culver’s, and does not meet Culver’s standards. I’ve been waiting 30 minutes for a single meal, but there’s no one here. And then when I got my food it was all wrong. Skip this location.
Atmosphere: 1
Food: 1
Service: 1
Christin Shouse
When we got our food a burger wasn’t included. My husband went in to let them know. Out marches captain whoever who told us we got the items and basically called us a liar. She could not stop saying “I don’t know how this could happen”. Over and over. Well it did lady, now fix it. Then she actually made us dump out all our food, in my car mind you. Guess what still wasn’t there? The burger. Again, she has NO clue as to how this could happen. It’s fast food, I expect this from time to time. What I don’t expect is to be called a liar and be made to dump two large bags of food out in my lap. She backpedaled quickly and gave us two free scopes. I won’t tell you where they can shove those worthless blue coins. After spending $50 you think I’m lying about not getting a $5 burger? It’s insulting.
Atmosphere: 4
Food: 4
Service: 1
Nicholas Holmes
Unfortunately this Culver's has let me down time and time again for a few years now. Between the long waits, botched orders, and overall lack in standards, I will no longer be supporting this location. Whitewater is worth the drive if you want Culver's done right.
Mitchell
I think under normal circumstances I could overlook having to wait 25 minutes in a drive thru for two whole chicken tenders. Is it still considered “fast food” at that point? Luckily I had a nice flat soda to drink while I waited, it even had notes of dirty toilet water. What really put me over was getting home and finding out my fries were forgotten. I work in Fort and live 20 minutes away, driving back to get my fries is really not something I’m willing to do after getting off work. After waiting nearly half an hour for that food you’d think it was being cooked in liquid gold and they could at least include the fries I paid for? Maybe not at this location.
Avoid at all costs. Make the trip out to the places in Janesville or Edgerton. You’d probably have your food (the correct food) and be home by the time you’d leave the drive thru at this place. Thanks Culver’s! Will not be back.
Food: 2
Service: 1
A
Was clearly understaffed, food was cold, tables were dirty, takes over 30 minutes to get a meal for two, Management is terrible and has no clue what they're doing
Atmosphere: 1
Food: 2
Service: 1
Zero Shepard
I never have a bad experience here. In fact my onion rings are always fresh too.
Tammara Wilber
Once a week visit !!!
Wheelchair accessibility: Wheelchair and handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large French Fry and Chocolate Vanilla Double Scoop Custard Dish, Cheeseburger
Mark Bidlack
Great meal!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
angly diaz
I placed the order number by courside at 4:21 on 11/30/2024 and at 5:27pm after approaching multiple times to ask for my order the manager on duty wanted to call the police because after an hour of waiting I claimed for my order that I had already paid and they had no response to give me more than I had to wait. Everything was disrespectful they never gave me my ice cream and didn't even offer an apology. Terrible service with no customer solutions
Atmosphere: 1
Food: 1
Service: 1
Jeremy Koch
An hour before closing. They did not have any vanilla or chocolate custard
Wow, I can't believe the owner isn't ashamed about all these bad reviews. My last visit they forgot to give me my soda in drive through, then when they brought my food to the car, no soda. The kid who delivered the food said he'd get my soda. 5 minutes later as my food is getting cold I watched the boy deliver multiple orders but no soda for me. I yelled to him that I was leaving because my food was getting cold and he shrugged his shoulders. What kind of culture is the norm here? Dirty seating area, cold food, incorrect orders, dont even get what you paid for? If the owner wants this place to stay open he might want to physically be there to supervise and train his employees properly. Every time I come through the drive thru there are multiple teenagers standing around doing nothing. Where is the hustle? The work ethic? Sadly, this bad service is a product of our wonderful school system that keeps asking taxpayers for more and more money to teach kids things they'll never use instead of manners, responsibility, and how to balance a checkbook. These lazy kids are a disgrace and its scary to think they'll be leading our society and taking care of our elderly in the same lackadaisical manner. Where have basic standards gone?
Atmosphere: 3
Food: 3
Service: 2
Carol Nelson
The deluxe burger was so salty it couldn't be eaten. Lighten up on the salt please. The Ruben was great. Loved it
Long waits, cold food, bad service. This is a very poorly managed Culver’s, and does not meet Culver’s standards. I’ve been waiting 30 minutes for a single meal, but there’s no one here. And then when I got my food it was all wrong. Skip this location.
Atmosphere: 1
Food: 1
Service: 1
When we got our food a burger wasn’t included. My husband went in to let them know.
Out marches captain whoever who told us we got the items and basically called us a liar. She could not stop saying “I don’t know how this could happen”. Over and over.
Well it did lady, now fix it.
Then she actually made us dump out all our food, in my car mind you. Guess what still wasn’t there? The burger.
Again, she has NO clue as to how this could happen. It’s fast food, I expect this from time to time.
What I don’t expect is to be called a liar and be made to dump two large bags of food out in my lap.
She backpedaled quickly and gave us two free scopes. I won’t tell you where they can shove those worthless blue coins.
After spending $50 you think I’m lying about not getting a $5 burger? It’s insulting.
Atmosphere: 4
Food: 4
Service: 1
Unfortunately this Culver's has let me down time and time again for a few years now. Between the long waits, botched orders, and overall lack in standards, I will no longer be supporting this location. Whitewater is worth the drive if you want Culver's done right.
I think under normal circumstances I could overlook having to wait 25 minutes in a drive thru for two whole chicken tenders. Is it still considered “fast food” at that point? Luckily I had a nice flat soda to drink while I waited, it even had notes of dirty toilet water. What really put me over was getting home and finding out my fries were forgotten. I work in Fort and live 20 minutes away, driving back to get my fries is really not something I’m willing to do after getting off work. After waiting nearly half an hour for that food you’d think it was being cooked in liquid gold and they could at least include the fries I paid for? Maybe not at this location.
Avoid at all costs. Make the trip out to the places in Janesville or Edgerton. You’d probably have your food (the correct food) and be home by the time you’d leave the drive thru at this place. Thanks Culver’s! Will not be back.
Food: 2
Service: 1
Was clearly understaffed, food was cold, tables were dirty, takes over 30 minutes to get a meal for two, Management is terrible and has no clue what they're doing
Atmosphere: 1
Food: 2
Service: 1
I never have a bad experience here. In fact my onion rings are always fresh too.
Once a week visit !!!
Wheelchair accessibility: Wheelchair and handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large French Fry and Chocolate Vanilla Double Scoop Custard Dish, Cheeseburger
Great meal!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I placed the order number by courside at 4:21 on 11/30/2024 and at 5:27pm after approaching multiple times to ask for my order the manager on duty wanted to call the police because after an hour of waiting I claimed for my order that I had already paid and they had no response to give me more than I had to wait.
Everything was disrespectful they never gave me my ice cream and didn't even offer an apology.
Terrible service with no customer solutions
Atmosphere: 1
Food: 1
Service: 1
An hour before closing. They did not have any vanilla or chocolate custard
Restaurantji Recommends
Very small portions for a sundae.
Atmosphere: 2
Food: 1
Service: 1
this place sucks
Atmosphere: 1
Food: 1
Service: 1
Wow, I can't believe the owner isn't ashamed about all these bad reviews. My last visit they forgot to give me my soda in drive through, then when they brought my food to the car, no soda. The kid who delivered the food said he'd get my soda. 5 minutes later as my food is getting cold I watched the boy deliver multiple orders but no soda for me. I yelled to him that I was leaving because my food was getting cold and he shrugged his shoulders. What kind of culture is the norm here? Dirty seating area, cold food, incorrect orders, dont even get what you paid for? If the owner wants this place to stay open he might want to physically be there to supervise and train his employees properly. Every time I come through the drive thru there are multiple teenagers standing around doing nothing. Where is the hustle? The work ethic? Sadly, this bad service is a product of our wonderful school system that keeps asking taxpayers for more and more money to teach kids things they'll never use instead of manners, responsibility, and how to balance a checkbook. These lazy kids are a disgrace and its scary to think they'll be leading our society and taking care of our elderly in the same lackadaisical manner. Where have basic standards gone?
Atmosphere: 3
Food: 3
Service: 2
The deluxe burger was so salty it couldn't be eaten. Lighten up on the salt please. The Ruben was great. Loved it
All positive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish and Chips
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