Very poor customer service. I placed an ordered in the app and noticed there was no update regarding delivery after 30 minutes. So I called the store and politely asked if there was an update. I did not need to provide my name or order as my cell phone number was linked to the order, so she knew who I was and what I was calling about. I was told the delivery driver was on the way back to the store and my order would be delivered very soon. Another 35 minutes goes by so I called the store again. The same girl answers the phone and says “Jimmy John’s, please hold”. I was placed on hold for 7 minutes while receiving an update on the app that my food was now out for delivery. I was originally calling to cancel and ask for a full refund. A different girl answered the phone explaining they were busy and did apologize. I did not appreciate how this matter was handled. I still asked for a refund and the girl said it would take several days for the refund to go back to the card and that the driver would be there very soon. Long story short, this was not freaky fast and the customer service was not handled well at all.
Hey Jude
The fastest delivery and best subs in town. My order was here today in 9 minutes. That's crazy. However, they raised the price of the BLT from $7.79 to $9.39. That's almost 2 dollars for a 7 inch. And the other subs I'm pretty sure there's less meat than 10 years ago. They can keep raising prices but I'll be ordering less and less. Because not so long ago delivery was free. What I got today for $25 cost me $15 ten years ago and my salary has not kept up with those prices, actually it's less. If you and every other business out there wonder why you aren't getting the sales you used to, stop raising prices!
Terry Gernstl
Why say more? The gargantuan- THE HOLY GRAIL OF SANDWICHES!!!
Karl Hungus
Very nice staff, incredibly quick to make the sandwich. Excellent JJ location.
Atmosphere: 5
Food: 5
Service: 5
DTH
Very nice staff, incredibly quick to make the sandwich. Excellent JJ location.
Scott Jamerson
Great bread makes a great sandwhich These guys work hard be sure to thank them
Atmosphere: 5
Food: 5
Service: 5
Collin Metzger
Not much room for ordering at the counter with a line but good thing they are freaky fast.
Atmosphere: 5
Food: 5
Service: 5
George Matykowski
Best lettuce wrap in the area.
Food: 5
Service: 5
Ben Renz
Placed an order on the app, and it took 58 minutes from the time the order was placed to the time it arrived at my door. According to the app, it took the delivery driver 29 minutes to get to from the store to my house. "Freaky Fast" is no longer a thing with Jimmy Johns.
Wrong order. Poor customer service. Would not recommend.
Atmosphere: 2
Food: 2
Service: 1
Jack Heier
I usually use the app to order ahead of time. The last few visits the order has been ready, but not out on the pick-up shelf. So I have to stand in line which really defeats the purpose of ordering ahead. Not to mention it wasn't made to order either.
Atmosphere: 1
Food: 3
Service: 1
Jeffrey Miller
Went and ordered the # 6, the same sandwich I have been ordering for months now. There was a new guy behind the counter who was loud, arrogant, and disrespectful. Running late for work and the card machine wouldn't work; reboot he says shoving everyone aside and knocking stuff on the floor. He then proceeds to yell at me what do you want I will make as we wait. He could tell I was uncomfortable with his demeanor and instead of defusing the situation he got in my face to make things worse. I walked out with no Sub and will never go there again, others will here my story as well. 4/30/24 1:30 PM
Atmosphere: 1
Service: 1
Sharon Hass
Always a great place to get a sub.
Atmosphere: 5
Food: 5
Service: 5
Mike “Stuntman Mike”
Sandwiches were terrible and service sucked. Jimmy John's has lost my busines
Great sandwiches ... very friendly staff!
Very poor customer service. I placed an ordered in the app and noticed there was no update regarding delivery after 30 minutes. So I called the store and politely asked if there was an update. I did not need to provide my name or order as my cell phone number was linked to the order, so she knew who I was and what I was calling about. I was told the delivery driver was on the way back to the store and my order would be delivered very soon. Another 35 minutes goes by so I called the store again. The same girl answers the phone and says “Jimmy John’s, please hold”. I was placed on hold for 7 minutes while receiving an update on the app that my food was now out for delivery. I was originally calling to cancel and ask for a full refund. A different girl answered the phone explaining they were busy and did apologize. I did not appreciate how this matter was handled. I still asked for a refund and the girl said it would take several days for the refund to go back to the card and that the driver would be there very soon. Long story short, this was not freaky fast and the customer service was not handled well at all.
The fastest delivery and best subs in town. My order was here today in 9 minutes. That's crazy. However, they raised the price of the BLT from $7.79 to $9.39. That's almost 2 dollars for a 7 inch. And the other subs I'm pretty sure there's less meat than 10 years ago. They can keep raising prices but I'll be ordering less and less. Because not so long ago delivery was free. What I got today for $25 cost me $15 ten years ago and my salary has not kept up with those prices, actually it's less. If you and every other business out there wonder why you aren't getting the sales you used to, stop raising prices!
Why say more? The gargantuan- THE HOLY GRAIL OF SANDWICHES!!!
Very nice staff, incredibly quick to make the sandwich. Excellent JJ location.
Atmosphere: 5
Food: 5
Service: 5
Very nice staff, incredibly quick to make the sandwich. Excellent JJ location.
Great bread makes a great sandwhich These guys work hard be sure to thank them
Atmosphere: 5
Food: 5
Service: 5
Not much room for ordering at the counter with a line but good thing they are freaky fast.
Atmosphere: 5
Food: 5
Service: 5
Best lettuce wrap in the area.
Food: 5
Service: 5
Placed an order on the app, and it took 58 minutes from the time the order was placed to the time it arrived at my door. According to the app, it took the delivery driver 29 minutes to get to from the store to my house. "Freaky Fast" is no longer a thing with Jimmy Johns.
Restaurantji Recommends
Wrong order. Poor customer service. Would not recommend.
Atmosphere: 2
Food: 2
Service: 1
I usually use the app to order ahead of time. The last few visits the order has been ready, but not out on the pick-up shelf. So I have to stand in line which really defeats the purpose of ordering ahead. Not to mention it wasn't made to order either.
Atmosphere: 1
Food: 3
Service: 1
Went and ordered the # 6, the same sandwich I have been ordering for months now. There was a new guy behind the counter who was loud, arrogant, and disrespectful. Running late for work and the card machine wouldn't work; reboot he says shoving everyone aside and knocking stuff on the floor. He then proceeds to yell at me what do you want I will make as we wait. He could tell I was uncomfortable with his demeanor and instead of defusing the situation he got in my face to make things worse. I walked out with no Sub and will never go there again, others will here my story as well. 4/30/24 1:30 PM
Atmosphere: 1
Service: 1
Always a great place to get a sub.
Atmosphere: 5
Food: 5
Service: 5
Sandwiches were terrible and service sucked. Jimmy John's has lost my busines
Atmosphere: 1
Food: 1
Service: 1
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