Wings showed up. Zero sauce on wings waited almost an hour for a one Oz cup. Absolute incompetence.
Craig DeVoy
When I got my food it smelled amazing, almost didn't make it home! Service was outstandind, and all workers were very friendly and helpful. Almost makes me want to get some of their food every night The manager there, Mike B. seemed right on top of everything. Trying to make certain things were going correctly. I did speak to a district manager ( or I think it was) who while polite just didn't seem that pleasant. My girlfriend likes Pizza Hut, and myself found them good as well. There is a place across the street, Papa John's that I haven't tried, but intend to try very soon. I have a pizza oven at home, as well as a baking stone that we both haven't tried lately. We will this weekend. Too bad you can't eat in the dining room at Pizza Hut! Why can't they keep help, or get enough help to do so??Parking: Was able to park right outside front door
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheese Bread Sticks, Large Hand Tossed Sausage and Pepperoni Pizza, Marinara, Breadsticks, Cheese Pizza
Scott Hayes
I used to like this pizza hut. But now, as of March 2024, when you call them, they don't even answer the phone anymore. Your call automatically gets sent to a call center where all the employees have very thick, hard to understand accents, and very poor attitudes. And when you ask to just be connected directly to the store here in fort, the employees just let the phone ring and ring and ring. So now, it takes an additional 15 minutes to order over the phone and customer service is completely out the window. I can tell you right now, this pizza hut here in fort just lost a loyal customer. And that really sucks for them, because judging by the fact that there are NEVER any cars in the parking lot, I get the sneaking suspicion that they need all the customers they can get. Oh well. Guess it's Domino's now. If the people that own the pizza hut here in fort don't care anymore, then neither do I.Edit: UPDATE: Upon placing my order, I was told it would take 30 minutes for delivery. It's been 27 minutes. I JUST got a text telling me that door dash would now be delivering the pizza, and that it would take another 30 minutes. I am so never ordering from pizza hut ever again. I am seething with anger right now.
Atmosphere: 2
Food: 3
Service: 1
Cole Snodie
Placed an order at 630, said it was going to be delivered by 720, it's currently 745, called 3 times to get an update and they answer then hang up the phone. Will never be ordering from here again. This place has gone down the drain.
Atmosphere: 1
Service: 1
xcorcist
horrible customer service and experience with management and
Atmosphere: 1
Food: 1
Service: 1
Kyndra
horrible
Atmosphere: 1
Food: 1
Service: 1
GSS
Management is
Atmosphere: 3
Food: 3
Service: 1
Guillermo Guerson
The worst place in fort. I call and Mike answers he was so rude.
Atmosphere: 1
Food: 1
Service: 1
Kyle Newton
Placed an order online for a big dinner box it said 15 minutes took longer than that then when my fiance got home with it the order was a little wrong so I figured I would call no one answered called again and was hung up on definitely disappointing
Alexandrea S.
Ordered for delivery but it never showed up so i called to get a status on the delivery and it had said it was delivered. I tried calling twice to talk to someone and nobody picked up.
It was a very welcoming atmosphere. Friendly customer service. And clean. I will be a returning
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Sticks
Sam Leatherberry
Very impressed with the friendliness of the staff. And the food is back to the quality it used to be at the fort atkinson, wi store. Very good!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Janali Alvarado
I’m a third shift worker and I had ordered for delivery around an hour before they closed just for me to call like an hour later and for them to say they are closing and have no one to deliver my order the lady said I can pick it up myself but again as I said I’m a third shift worker and there was no way I was getting out of work….all I gotta say is don’t take an order if you can’t deliver
Atmosphere: 1
Food: 1
Service: 1
Chris Hanegraaf
The restaurant was severely understaffed. The people working were trying their best, but it was chaos. Waited an hour and a half for a carry out order. I hate to leave a bad review when people were working hard to get orders out, but this is no way to run a restaurant. Management should do better to staff their restaurant appropriately. I won't be going back here until the owners are going to care more about their employees and customers.
Atmosphere: 1
Food: 4
Service: 1
Violet Carpenter
Dirty tables, slow service, mediocre food. Hardly anyone was working there and it took forever for the guy at front desk to take our order. Another employee was seen picking his nose. A girl with, what I can only hope was a service dog, was in the kitchen. There was hardly any sauce on the pizza. Terrible experience.
Wings showed up. Zero sauce on wings waited almost an hour for a one Oz cup. Absolute incompetence.
When I got my food it smelled amazing, almost didn't make it home! Service was outstandind, and all workers were very friendly and helpful. Almost makes me want to get some of their food every night The manager there, Mike B. seemed right on top of everything. Trying to make certain things were going correctly. I did speak to a district manager ( or I think it was) who while polite just didn't seem that pleasant. My girlfriend likes Pizza Hut, and myself found them good as well. There is a place across the street, Papa John's that I haven't tried, but intend to try very soon. I have a pizza oven at home, as well as a baking stone that we both haven't tried lately. We will this weekend. Too bad you can't eat in the dining room at Pizza Hut! Why can't they keep help, or get enough help to do so??Parking: Was able to park right outside front door
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cheese Bread Sticks, Large Hand Tossed Sausage and Pepperoni Pizza, Marinara, Breadsticks, Cheese Pizza
I used to like this pizza hut. But now, as of March 2024, when you call them, they don't even answer the phone anymore. Your call automatically gets sent to a call center where all the employees have very thick, hard to understand accents, and very poor attitudes. And when you ask to just be connected directly to the store here in fort, the employees just let the phone ring and ring and ring. So now, it takes an additional 15 minutes to order over the phone and customer service is completely out the window. I can tell you right now, this pizza hut here in fort just lost a loyal customer. And that really sucks for them, because judging by the fact that there are NEVER any cars in the parking lot, I get the sneaking suspicion that they need all the customers they can get. Oh well. Guess it's Domino's now. If the people that own the pizza hut here in fort don't care anymore, then neither do I.Edit: UPDATE: Upon placing my order, I was told it would take 30 minutes for delivery. It's been 27 minutes. I JUST got a text telling me that door dash would now be delivering the pizza, and that it would take another 30 minutes. I am so never ordering from pizza hut ever again. I am seething with anger right now.
Atmosphere: 2
Food: 3
Service: 1
Placed an order at 630, said it was going to be delivered by 720, it's currently 745, called 3 times to get an update and they answer then hang up the phone. Will never be ordering from here again. This place has gone down the drain.
Atmosphere: 1
Service: 1
horrible customer service and experience with management and
Atmosphere: 1
Food: 1
Service: 1
horrible
Atmosphere: 1
Food: 1
Service: 1
Management is
Atmosphere: 3
Food: 3
Service: 1
The worst place in fort. I call and Mike answers he was so rude.
Atmosphere: 1
Food: 1
Service: 1
Placed an order online for a big dinner box it said 15 minutes took longer than that then when my fiance got home with it the order was a little wrong so I figured I would call no one answered called again and was hung up on definitely disappointing
Ordered for delivery but it never showed up so i called to get a status on the delivery and it had said it was delivered. I tried calling twice to talk to someone and nobody picked up.
Restaurantji Recommends
It was a very welcoming atmosphere. Friendly customer service. And clean. I will be a returning
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Sticks
Very impressed with the friendliness of the staff. And the food is back to the quality it used to be at the fort atkinson, wi store. Very good!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
I’m a third shift worker and I had ordered for delivery around an hour before they closed just for me to call like an hour later and for them to say they are closing and have no one to deliver my order the lady said I can pick it up myself but again as I said I’m a third shift worker and there was no way I was getting out of work….all I gotta say is don’t take an order if you can’t deliver
Atmosphere: 1
Food: 1
Service: 1
The restaurant was severely understaffed. The people working were trying their best, but it was chaos. Waited an hour and a half for a carry out order. I hate to leave a bad review when people were working hard to get orders out, but this is no way to run a restaurant. Management should do better to staff their restaurant appropriately. I won't be going back here until the owners are going to care more about their employees and customers.
Atmosphere: 1
Food: 4
Service: 1
Dirty tables, slow service, mediocre food. Hardly anyone was working there and it took forever for the guy at front desk to take our order. Another employee was seen picking his nose. A girl with, what I can only hope was a service dog, was in the kitchen. There was hardly any sauce on the pizza. Terrible experience.
Atmosphere: 1
Food: 2
Service: 1