Chelsea really made our experience over the top! She was so sweet with us coming in so late and right before closing. She made the best sandwiches and best smiles for us. Give this girl a raise!
Atmosphere: 4
Food: 4
Service: 5
Mary Bryant
Dining room was dirty. The ladies making sandwiches were the most unpleasant people. No please, thank you, how are you today, how can I help you etc... for 23.00 which consisted of two small sandwiches and chips I would expect better customer service..
Atmosphere: 1
Food: 2
Service: 1
Lance
Mobile pick up was 30mins late
Shane Buchholz
Do not order online here if you expect to get your order within an hour its hit or miss.
Atmosphere: 2
Food: 3
Service: 1
david mercer
They make them right
Atmosphere: 5
Food: 5
Service: 5
Alumna01
Couldn’t understand either of the young female and male workers. Female was better but had a mask on. The male just spoke softly and mumbled. I couldn’t figure out what he was saying. A hard bad customer service. Is it too hard to write a letter or something on each sub’s wrapper? And could you have the paper bags have handles, please? Just all around bad.
Melissa Emerson
Pay $20 for a full sub and a half sub kind of high priced.
Atmosphere: 4
Food: 4
Service: 5
Joseph Hill
I tried to order online. For whatever reason it didn’t work. It happens. I call the store to place my order because someone is already on the way to pick it up. I give the guy my order. It’s long and detailed with everything I wanted on the 2 subs. Get there and they say they don’t have an order and to get in line. I call to ask what happened. Dude says he didn’t write down my order. Moron!! Lets a customer read off an order for 45-60 seconds and doesn’t write anything down? I get that it’s not easy to find good help these days, but competence should be the first thing on the list of skills a person has before hiring them.
We get the food home and they screwed up the order. Only thing we can figure out is that we were given someone else’s sub. There’s not supposed to be chicken on the Outlaw sub. Fire everybody and start from scratch!!!
Its not the location or the staff that I have a problem with. It is the continouslly none functioning website. It is either not working period, or it has not placed my order, multiple times (7) after accepting it and charging my card. This has happened the past 5 attempts over the last 3 months. The management of Subway cooperation should be hiding in there closets because this is a total embarrassment on their behalf and suggests whoreshit customer service values, courtesy, and is well beyond a performance evaluation or public rating equivalent! Are they aware that there are millions of 7th and 8th graders In the world today, these are middle schoolers I am speaking of; who can, unscripted; develop a website, run an operating system, and monitor it's database? These adolescent youth are not even of age to operate a motor vehicle on any ofour US infrastructure. I am certain that there are well over a few hundred thousand that would and it could, offer you and your staff a short term contract for consultation once they meet the age requirements under labor law's. That said, perhaps they would be willing to operate on the Subway's cooperate infrastructure and not must support it from the bottom of your unstable funnel. I will not be offering you my input below for yours or any of your clienteles demographic needs. Hopefully this will save in the filing fees and will benefit your current capabilities.
Atmosphere: 4
Food: 4
Service: 5
SHELLY Moll
It's subway. Simple, fast, and out the door. (I usually get it to go)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies
Jeremy Dunagan
Food was great in a quiet small town!
Atmosphere: 5
Food: 5
Service: 5
Cindy Sparby
I ordered cookies for my 2 grandsons when we stopped after soccer, one each. After they took everything out of the bag there were no cookies. I didn't get the receipt but either way my grandsons were very disappointed. I don't live anywhere near Frederick to even go back. Extremely disappointing!
Atmosphere: 3
Food: 4
Service: 2
Troll Mom
Don't eat here unless your want food posionng gross lettuce gross spinach gross tomatoes they places had gone down hill should just get ruin of it and put something else in place of it
Me and my wife's go-to spot for sandwiches.
Atmosphere: 4
Food: 4
Service: 4
Chelsea really made our experience over the top! She was so sweet with us coming in so late and right before closing. She made the best sandwiches and best smiles for us. Give this girl a raise!
Atmosphere: 4
Food: 4
Service: 5
Dining room was dirty. The ladies making sandwiches were the most unpleasant people. No please, thank you, how are you today, how can I help you etc... for 23.00 which consisted of two small sandwiches and chips I would expect better customer service..
Atmosphere: 1
Food: 2
Service: 1
Mobile pick up was 30mins late
Do not order online here if you expect to get your order within an hour its hit or miss.
Atmosphere: 2
Food: 3
Service: 1
They make them right
Atmosphere: 5
Food: 5
Service: 5
Couldn’t understand either of the young female and male workers. Female was better but had a mask on. The male just spoke softly and mumbled. I couldn’t figure out what he was saying. A hard bad customer service. Is it too hard to write a letter or something on each sub’s wrapper? And could you have the paper bags have handles, please? Just all around bad.
Pay $20 for a full sub and a half sub kind of high priced.
Atmosphere: 4
Food: 4
Service: 5
I tried to order online. For whatever reason it didn’t work. It happens. I call the store to place my order because someone is already on the way to pick it up. I give the guy my order. It’s long and detailed with everything I wanted on the 2 subs. Get there and they say they don’t have an order and to get in line. I call to ask what happened. Dude says he didn’t write down my order. Moron!! Lets a customer read off an order for 45-60 seconds and doesn’t write anything down? I get that it’s not easy to find good help these days, but competence should be the first thing on the list of skills a person has before hiring them.
We get the food home and they screwed up the order. Only thing we can figure out is that we were given someone else’s sub. There’s not supposed to be chicken on the Outlaw sub. Fire everybody and start from scratch!!!
Atmosphere: 1
Food: 1
Service: 1
Super friendly and quick.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chocolate Chip Cookie, Rotisserie-Style Chicken
Restaurantji Recommends
Its not the location or the staff that I have a problem with.
It is the continouslly none functioning website. It is either not working period, or it has not placed my order, multiple times (7) after accepting it and charging my card. This has happened the past 5 attempts over the last 3 months. The management of Subway cooperation should be hiding in there closets because this is a total embarrassment on their behalf and suggests whoreshit customer service values, courtesy, and is well beyond a performance evaluation or public rating equivalent! Are they aware that there are millions of 7th and 8th graders In the world today, these are middle schoolers I am speaking of; who can, unscripted; develop a website, run an operating system, and monitor it's database? These adolescent youth are not even of age to operate a motor vehicle on any ofour US infrastructure. I am certain that there are well over a few hundred thousand that would and it could, offer you and your staff a short term contract for consultation once they meet the age requirements under labor law's.
That said, perhaps they would be willing to operate on the Subway's cooperate infrastructure and not must support it from the bottom of your unstable funnel.
I will not be offering you my input below for yours or any of your clienteles demographic needs. Hopefully this will save in the filing fees and will benefit your current capabilities.
Atmosphere: 4
Food: 4
Service: 5
It's subway. Simple, fast, and out the door. (I usually get it to go)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookies
Food was great in a quiet small town!
Atmosphere: 5
Food: 5
Service: 5
I ordered cookies for my 2 grandsons when we stopped after soccer, one each. After they took everything out of the bag there were no cookies. I didn't get the receipt but either way my grandsons were very disappointed. I don't live anywhere near Frederick to even go back. Extremely disappointing!
Atmosphere: 3
Food: 4
Service: 2
Don't eat here unless your want food posionng gross lettuce gross spinach gross tomatoes they places had gone down hill should just get ruin of it and put something else in place of it
Loading...