After this beautiful comment I made about this restaurant 17 weeks ago I'd like to share a heartbreaking experience I just had. And the only reason I'm doing this is because Brian will tell you that he appreciates his customers, but his fruits show that they don't I am very appalled after three years of continuous loyal business of eating there at least three times per week. They made a mistake on my chicken burrito and added lettuce and tomatoes which I absolutely hate and when I called back to complain, Brian admitted his mistake and told me he would replace it next time I came in. Then he called me back 5 minutes later and decided he was only going to give me half the credit. I told him I was just getting ready to come back up there because I'm starving, (he's very aware that this is my breakfast lunch and dinner, because he knows I'm disabled it's hard to cook, and I'm on a budget, and I usually eat one meal a day from there cuz it's good food and it holds me over.) So I'm getting ready to bring my burrito back up there and exchange for my free one, when he called back and told me I could only have half the credit. Now I had a choice get a fork and try to eat the chicken that's in this burrito and pick around all the yucky stuff, or get half my money back and have no food. All I can say is I really thought Brian and his family were godly people and cared more about their customers more than this, especially regulars, this business is a disgrace to me! Everyone beware they do not appreciate their customers, and they're extremely extremely cheap. Do you want good Mexican food El Niagara in Woodstock is the best, and they truly care about their customers also. Another play the values the customers is Maria's Mexican in Spring Grove and they have the best sour cream sauce in the world, mouth-watering enchiladas in my opinion. Brian go ahead and keep that $4 credit that you offered me, I know how much money means to you ?
Rachael H
When they first opened, their food was good! the past 3 times going there, their food did not meet our expectations especially with the high prices. Very bland, and the salsa isn't consistently good. Guacamole was very runny.
Malinda Skittles Robbins
The best Mexican I've had since I lived in California .. Authentic like grandma used to make it! Thank you for making my bday dinner amazing. The jolly rancher margaritas hit the spot!
Shelby Vos
Called to place an order but they didn’t answer. I was just going to wait a few minutes thinking they were just busy and they actually called me back within 1 minute! I’ve never had customer service that good. We love their food and order from here all the time. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Ben D.
the food was very unappetizing from the looks, I walked had to be seated myself and then it took 15 mins for a menu. and they didn't even get my order right. I asked for salsa they gave me guacamole. They still charged me for the guacamole.
Elisa Myerson
Authentic Mexican food!! Best chile rellenos around! Staff is nice and attentive. My husband and I love this place. Brian accommodates our plant based requests every time and we appreciate him so much!Vegetarian options: They always accommodate
Atmosphere: 5
Jeffrey Johnson
Try the Mexican Big Mac.
Atmosphere: 5
Food: 5
Service: 5
Robert Shelton
Excellent food!! Loved the chili relleno.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa, Taco
Alana b
Very cute and clean restaurant with amazing and friendly staff. Was very pleased. Food was made quickly and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Christopher Kindstrom
Food was horrible. Ordered a chimichanga and it tasted like super old oil. Hot sauce was nasty. Also ordered enchiladas and they were awful too. Plus over priced for bad food. I would avoid here.
I ate the chicken enchiladas last time and they are now my absolute favorite! I would 10/10 recommend this restaurant and you could never go wrong with their delicious churros.
Y1
?PRICES ARE TOO HIGH, especially for what you get. No atmosphere. Food isn't tasty.
Atmosphere: 1
Food: 1
Service: 1
Jeff Kostein
We stopped in for national taco day. Food was ok,nothing special,but good. Thought the price was a little high. Spent about $40.00 for two people.
Atmosphere: 4
Food: 4
Service: 5
Anthony P
Delicious food and great service. Plenty of choices on the menu...one of my favorites when I'm in town...
Hi La Cocina Owner! You spoke to my elderly mother on the phone, and to clarify, she meant everything was good with the order in reference to the itemized contents of the order (except for the missing tortillas, which if it is a known issue that they get lost, I would suggest utilizing a different process for packaging your orders - just common business sense). And to clarify regarding the quality of the food, it was not good. I ate about half before my elderly mother and father could tell how displeased I was with the food. I would send you a picture of the half eaten rubber chicken, but it was thrown in the trash immediately where I felt it belonged. And trust me, I was not most upset at not receiving a complimentary fajita dinner as I will never eat your food again. Just because it is one of your best selling dishes, does not mean it is quality food. But thank you for showing your restaurant’s inability to make a tasteful chicken fajita dinner with the correct food items needed for a chicken fajita dinner, as well as showing your restaurant’s massive lack of professionalism and twisting the words of an elderly woman.Thanks Josh!
After this beautiful comment I made about this restaurant 17 weeks ago I'd like to share a heartbreaking experience I just had. And the only reason I'm doing this is because Brian will tell you that he appreciates his customers, but his fruits show that they don't I am very appalled after three years of continuous loyal business of eating there at least three times per week. They made a mistake on my chicken burrito and added lettuce and tomatoes which I absolutely hate and when I called back to complain, Brian admitted his mistake and told me he would replace it next time I came in. Then he called me back 5 minutes later and decided he was only going to give me half the credit. I told him I was just getting ready to come back up there because I'm starving, (he's very aware that this is my breakfast lunch and dinner, because he knows I'm disabled it's hard to cook, and I'm on a budget, and I usually eat one meal a day from there cuz it's good food and it holds me over.) So I'm getting ready to bring my burrito back up there and exchange for my free one, when he called back and told me I could only have half the credit. Now I had a choice get a fork and try to eat the chicken that's in this burrito and pick around all the yucky stuff, or get half my money back and have no food. All I can say is I really thought Brian and his family were godly people and cared more about their customers more than this, especially regulars, this business is a disgrace to me! Everyone beware they do not appreciate their customers, and they're extremely extremely cheap. Do you want good Mexican food El Niagara in Woodstock is the best, and they truly care about their customers also. Another play the values the customers is Maria's Mexican in Spring Grove and they have the best sour cream sauce in the world, mouth-watering enchiladas in my opinion. Brian go ahead and keep that $4 credit that you offered me, I know how much money means to you ?
When they first opened, their food was good! the past 3 times going there, their food did not meet our expectations especially with the high prices. Very bland, and the salsa isn't consistently good. Guacamole was very runny.
The best Mexican I've had since I lived in California .. Authentic like grandma used to make it! Thank you for making my bday dinner amazing. The jolly rancher margaritas hit the spot!
Called to place an order but they didn’t answer. I was just going to wait a few minutes thinking they were just busy and they actually called me back within 1 minute! I’ve never had customer service that good. We love their food and order from here all the time. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
the food was very unappetizing from the looks, I walked had to be seated myself and then it took 15 mins for a menu. and they didn't even get my order right. I asked for salsa they gave me guacamole. They still charged me for the guacamole.
Authentic Mexican food!! Best chile rellenos around! Staff is nice and attentive. My husband and I love this place. Brian accommodates our plant based requests every time and we appreciate him so much!Vegetarian options: They always accommodate
Atmosphere: 5
Try the Mexican Big Mac.
Atmosphere: 5
Food: 5
Service: 5
Excellent food!! Loved the chili relleno.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salsa, Taco
Very cute and clean restaurant with amazing and friendly staff. Was very pleased. Food was made quickly and tasted great!
Atmosphere: 5
Food: 5
Service: 5
Food was horrible. Ordered a chimichanga and it tasted like super old oil. Hot sauce was nasty. Also ordered enchiladas and they were awful too. Plus over priced for bad food. I would avoid here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ate the chicken enchiladas last time and they are now my absolute favorite! I would 10/10 recommend this restaurant and you could never go wrong with their delicious churros.
?PRICES ARE TOO HIGH, especially for what you get. No atmosphere. Food isn't tasty.
Atmosphere: 1
Food: 1
Service: 1
We stopped in for national taco day. Food was ok,nothing special,but good. Thought the price was a little high. Spent about $40.00 for two people.
Atmosphere: 4
Food: 4
Service: 5
Delicious food and great service. Plenty of choices on the menu...one of my favorites when I'm in town...
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mamut Burrito, Steak Burrito, Steak Taco Dinner
Hi La Cocina Owner! You spoke to my elderly mother on the phone, and to clarify, she meant everything was good with the order in reference to the itemized contents of the order (except for the missing tortillas, which if it is a known issue that they get lost, I would suggest utilizing a different process for packaging your orders - just common business sense). And to clarify regarding the quality of the food, it was not good. I ate about half before my elderly mother and father could tell how displeased I was with the food. I would send you a picture of the half eaten rubber chicken, but it was thrown in the trash immediately where I felt it belonged. And trust me, I was not most upset at not receiving a complimentary fajita dinner as I will never eat your food again. Just because it is one of your best selling dishes, does not mean it is quality food. But thank you for showing your restaurant’s inability to make a tasteful chicken fajita dinner with the correct food items needed for a chicken fajita dinner, as well as showing your restaurant’s massive lack of professionalism and twisting the words of an elderly woman.Thanks Josh!
Atmosphere: 1
Food: 1
Service: 1