Always a tasty local sandwich! Update August 2025: ordered online without problems but waiting in line while someone else had a special sandwich made cost me nearly 30 minutes!
Atmosphere: 1
Food: 4
Service: 1
Blessed
Second time my cheesesteak sub was lukewarm. What happened to the service at Cousins? Seems none of the employees like their job AT ALL. I’m a genuine person. Instead of simply ordering my meal, I felt I had to uplift the guy working to get some type of hospitality, like to not feel as if I’m irritating him by placing my small order. Then with a lil smiling chit chat (from me) he came around to actually acting humane. The fries were partial not fresh with a mix of a lot of old fries and some fresh. I didn’t appreciate that, on top of the fact the sandwich was unpleasant. It’s still in the bag and to not starve because I was still hungry, I went and got food elsewhere. A waste of money. Gave two stars because my mom sorta liked her cheese curds but they were cooked dark, almost burnt…and because the guy eventually smiled as if he had some life in him. The food was highly disappointing. Cousins has been a staple for over 30th but the service has greatly declined.
Atmosphere: 1
Food: 1
Service: 1
Robert Simmons
I love this place. Customer service is on point always
Atmosphere: 5
Food: 5
Service: 5
David Blackmon
Fast service. Friendly employees. Clean restaurant.
Atmosphere: 3
Food: 4
Service: 4
Ryan Mackman, MBA, MHA
While I typically really enjoy Cousin's Subs, my recent takeout order from the Glendale location was disappointingly subpar.
My wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.
Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.
My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.
As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.
Cousin's Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.
Atmosphere: 3
Food: 2
Service: 3
Babygirl Robinson
Mess up my whole order didn't have time to go back had to go to work 😡
Food: 1
Service: 1
Marianna Miller-Martinez
Ordered for pick up at 1115 got there 1120 still had not started my order... finally got order it was wrong I said I didn't order this woman said give.me that and grabbed the bag took item that wasn't mine handed to proper customer fries where half cooked..... employees over all rude not impressed with food or customer service
Atmosphere: 3
Food: 2
Service: 1
Jennifer Weldon
My fries were very undercooked and I asked for my sub to be toasted, it was not. Such a disappointment and waste of money.
Food: 2
Service: 2
Patrick Tredeau
I ordered 3 subs, or I thought I did. When they called my number, there were only 2 subs. I forgot to mention the last one. The person that helped me, took my order and had my sub ready in under 2 minutes!!!
Atmosphere: 4
Food: 5
Service: 5
Everest Dent
The food is good but the service is incredibly slow. Once you actually get the food it’s good, but it seemingly takes forever to get it.
Horrible very Horrible service. Very slow no communication. Customers walking out staff glad could care less waited 20 min for a cold sub not busy
goat chow
Takes these people like 10 minutes to put cold meat on bread. If I have to watch one more food service person scratch their wig with gloves on I will, well, walk out.. again. Basically nasty.
Denise Green
I don't understand why my tuna sub had a tablespoon of tuna on it🤔. The service was great, however when I got home, I was disappointed. I usually go to the location in Brown Deer, I should have.
Lauren V
Update: they've gotten better about wait times in the drive-thru, and the staff in store have always been kind.
I've ordered here before for pickup, it was fine. But the drive-thru is incredibly slow and inefficient, ended up leaving before being able to put my order in. Probably should just stick to pick ups in store.
Connie Barrs
You can’t place an order because they don’t answer the phone…..
Always a tasty local sandwich!
Update August 2025: ordered online without problems but waiting in line while someone else had a special sandwich made cost me nearly 30 minutes!
Atmosphere: 1
Food: 4
Service: 1
Second time my cheesesteak sub was lukewarm. What happened to the service at Cousins? Seems none of the employees like their job AT ALL. I’m a genuine person. Instead of simply ordering my meal, I felt I had to uplift the guy working to get some type of hospitality, like to not feel as if I’m irritating him by placing my small order. Then with a lil smiling chit chat (from me) he came around to actually acting humane. The fries were partial not fresh with a mix of a lot of old fries and some fresh. I didn’t appreciate that, on top of the fact the sandwich was unpleasant. It’s still in the bag and to not starve because I was still hungry, I went and got food elsewhere. A waste of money. Gave two stars because my mom sorta liked her cheese curds but they were cooked dark, almost burnt…and because the guy eventually smiled as if he had some life in him. The food was highly disappointing. Cousins has been a staple for over 30th but the service has greatly declined.
Atmosphere: 1
Food: 1
Service: 1
I love this place. Customer service is on point always
Atmosphere: 5
Food: 5
Service: 5
Fast service. Friendly employees. Clean restaurant.
Atmosphere: 3
Food: 4
Service: 4
While I typically really enjoy Cousin's Subs, my recent takeout order from the Glendale location was disappointingly subpar.
My wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.
Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.
My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.
As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.
Cousin's Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.
Atmosphere: 3
Food: 2
Service: 3
Mess up my whole order didn't have time to go back had to go to work 😡
Food: 1
Service: 1
Ordered for pick up at 1115 got there 1120 still had not started my order... finally got order it was wrong I said I didn't order this woman said give.me that and grabbed the bag took item that wasn't mine handed to proper customer fries where half cooked..... employees over all rude not impressed with food or customer service
Atmosphere: 3
Food: 2
Service: 1
My fries were very undercooked and I asked for my sub to be toasted, it was not. Such a disappointment and waste of money.
Food: 2
Service: 2
I ordered 3 subs, or I thought I did. When they called my number, there were only 2 subs. I forgot to mention the last one. The person that helped me, took my order and had my sub ready in under 2 minutes!!!
Atmosphere: 4
Food: 5
Service: 5
The food is good but the service is incredibly slow. Once you actually get the food it’s good, but it seemingly takes forever to get it.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Horrible very Horrible service. Very slow no communication. Customers walking out staff glad could care less waited 20 min for a cold sub not busy
Takes these people like 10 minutes to put cold meat on bread. If I have to watch one more food service person scratch their wig with gloves on I will, well, walk out.. again. Basically nasty.
I don't understand why my tuna sub had a tablespoon of tuna on it🤔. The service was great, however when I got home, I was disappointed. I usually go to the location in Brown Deer, I should have.
Update: they've gotten better about wait times in the drive-thru, and the staff in store have always been kind.
I've ordered here before for pickup, it was fine. But the drive-thru is incredibly slow and inefficient, ended up leaving before being able to put my order in. Probably should just stick to pick ups in store.
You can’t place an order because they don’t answer the phone…..
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