We stopped during a road trip and ordered food for pick-up, but when we arrived the dining area was closed. With no restroom access and a long wait in the drive-through, we also had no choice but to eat in our car. It made for a frustrating experience, and I hope adjustments are made for travelers in the future.
Atmosphere: 1
Food: 3
Service: 1
Curtis Clark
Randomly closed at 9pm some days. If you're open 10-10 then say that. If you're open 9-10 say that, but how am I supposed untill I come and y'all just RANDOMLY closed. At least answer the phone and say we're closed or something.
William Fabinski
Really gross. Woman greeted me at the door and was friendly taking my order. That’s where the positives ended. Waited way too long for my food. 10 minutes felt like an hour. Listened to the lady who must run the show barking commands loudly to her crew. She is why you lose employees. Finally received my order and my sandwich was lukewarm at best and to finish it off I pulled someone’s 8” long hair from my mouth while eating!!! I’m disgusted. Will never try again. So gross.
Atmosphere: 3
Food: 2
Service: 4
Demonte Dismuke
Ordered my food in person. They forgot my fries. I called back and the phone rang for over 3 minutes and no one ever answered. Nor could I leave a message
Atmosphere: 3
Food: 1
Service: 1
Drew Kusick
Cousins subs make the best bread,I think they are right up there with the best, times have changed,but not cousins subs!! Yummy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak
sylvia colman
Cousins Subs is the best
Atmosphere: 5
Food: 5
Service: 5
M Taylor
Ordered delivery, 3rd party doordash delivery was hilariously awful. Delivered wingstop (wrong restaurant) to my neighbors house (wrong house), but person that answered the phone at this location was super helpful and refunded my order
Erik Kakulis
Always a tasty local sandwich! Update August 2025: ordered online without problems but waiting in line while someone else had a special sandwich made cost me nearly 30 minutes!
Atmosphere: 1
Food: 4
Service: 1
Blessed
Second time my cheesesteak sub was lukewarm. What happened to the service at Cousins? Seems none of the employees like their job AT ALL. I’m a genuine person. Instead of simply ordering my meal, I felt I had to uplift the guy working to get some type of hospitality, like to not feel as if I’m irritating him by placing my small order. Then with a lil smiling chit chat (from me) he came around to actually acting humane. The fries were partial not fresh with a mix of a lot of old fries and some fresh. I didn’t appreciate that, on top of the fact the sandwich was unpleasant. It’s still in the bag and to not starve because I was still hungry, I went and got food elsewhere. A waste of money. Gave two stars because my mom sorta liked her cheese curds but they were cooked dark, almost burnt…and because the guy eventually smiled as if he had some life in him. The food was highly disappointing. Cousins has been a staple for over 30th but the service has greatly declined.
I love this place. Customer service is on point always
Atmosphere: 5
Food: 5
Service: 5
David Blackmon
Fast service. Friendly employees. Clean restaurant.
Atmosphere: 3
Food: 4
Service: 4
Ryan Mackman, MBA, MHA
While I typically really enjoy Cousin's Subs, my recent takeout order from the Glendale location was disappointingly subpar.
My wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.
Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.
My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.
As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.
Cousin's Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.
Atmosphere: 3
Food: 2
Service: 3
Babygirl Robinson
Mess up my whole order didn't have time to go back had to go to work 😡
Food: 1
Service: 1
Marianna Miller-Martinez
Ordered for pick up at 1115 got there 1120 still had not started my order... finally got order it was wrong I said I didn't order this woman said give.me that and grabbed the bag took item that wasn't mine handed to proper customer fries where half cooked..... employees over all rude not impressed with food or customer service
Waited 25 min for one sub
We stopped during a road trip and ordered food for pick-up, but when we arrived the dining area was closed. With no restroom access and a long wait in the drive-through, we also had no choice but to eat in our car. It made for a frustrating experience, and I hope adjustments are made for travelers in the future.
Atmosphere: 1
Food: 3
Service: 1
Randomly closed at 9pm some days. If you're open 10-10 then say that. If you're open 9-10 say that, but how am I supposed untill I come and y'all just RANDOMLY closed. At least answer the phone and say we're closed or something.
Really gross. Woman greeted me at the door and was friendly taking my order. That’s where the positives ended. Waited way too long for my food. 10 minutes felt like an hour. Listened to the lady who must run the show barking commands loudly to her crew. She is why you lose employees. Finally received my order and my sandwich was lukewarm at best and to finish it off I pulled someone’s 8” long hair from my mouth while eating!!! I’m disgusted. Will never try again. So gross.
Atmosphere: 3
Food: 2
Service: 4
Ordered my food in person. They forgot my fries. I called back and the phone rang for over 3 minutes and no one ever answered. Nor could I leave a message
Atmosphere: 3
Food: 1
Service: 1
Cousins subs make the best bread,I think they are right up there with the best, times have changed,but not cousins subs!! Yummy!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak
Cousins Subs is the best
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery, 3rd party doordash delivery was hilariously awful. Delivered wingstop (wrong restaurant) to my neighbors house (wrong house), but person that answered the phone at this location was super helpful and refunded my order
Always a tasty local sandwich!
Update August 2025: ordered online without problems but waiting in line while someone else had a special sandwich made cost me nearly 30 minutes!
Atmosphere: 1
Food: 4
Service: 1
Second time my cheesesteak sub was lukewarm. What happened to the service at Cousins? Seems none of the employees like their job AT ALL. I’m a genuine person. Instead of simply ordering my meal, I felt I had to uplift the guy working to get some type of hospitality, like to not feel as if I’m irritating him by placing my small order. Then with a lil smiling chit chat (from me) he came around to actually acting humane. The fries were partial not fresh with a mix of a lot of old fries and some fresh. I didn’t appreciate that, on top of the fact the sandwich was unpleasant. It’s still in the bag and to not starve because I was still hungry, I went and got food elsewhere. A waste of money. Gave two stars because my mom sorta liked her cheese curds but they were cooked dark, almost burnt…and because the guy eventually smiled as if he had some life in him. The food was highly disappointing. Cousins has been a staple for over 30th but the service has greatly declined.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love this place. Customer service is on point always
Atmosphere: 5
Food: 5
Service: 5
Fast service. Friendly employees. Clean restaurant.
Atmosphere: 3
Food: 4
Service: 4
While I typically really enjoy Cousin's Subs, my recent takeout order from the Glendale location was disappointingly subpar.
My wife ordered a turkey sub on wheat with lettuce, tomato, all the vegetables, and oil & vinegar. I ordered a chicken Philly on wheat, and my son had a turkey sub kids’ meal.
Seems simple enough—but when we got home, my wife’s sandwich was essentially a mayo sub with a bit of turkey. There was just one slice of tomato and very few other veggies. Most noticeably, there was absolutely no cheese.
My chicken Philly had about half the meat that’s typically on that sandwich. Thankfully, my son’s meal was about what we expected.
As a side note, I also asked the person taking my order if Donald Driver (the former Green Bay Packer and now part-owner of the company) ever stops by. They had no idea who he was.
Cousin's Subs is a Milwaukee-area staple, and my expectations are based on consistently good experiences at other locations around town. Unfortunately, this particular store didn’t live up to that standard.
Atmosphere: 3
Food: 2
Service: 3
Mess up my whole order didn't have time to go back had to go to work 😡
Food: 1
Service: 1
Ordered for pick up at 1115 got there 1120 still had not started my order... finally got order it was wrong I said I didn't order this woman said give.me that and grabbed the bag took item that wasn't mine handed to proper customer fries where half cooked..... employees over all rude not impressed with food or customer service
Atmosphere: 3
Food: 2
Service: 1
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