I've been eating here for at least 10 years, probably more, and before covid, they had the best strawberry smoothie which used frozen yogurt and now they don't have it. I can't find another smoothie like this. I hate crushed ice smoothies. Please bring back the smoothie! š„¤šš
Atmosphere: 5
Food: 5
Service: 5
Alex Brusko
Iām not one to always leave a review, but I figured this would be a way to let the staff know at this location that Iām deeply disappointed in their management. There was one staff member behind the counter working on my sandwich, and when more people came in, she said to her manager that she needed more help. Then the manger began arguing with her (almost struggling to NOT raise her voice at her) and demanded the staff member go home for ābeing disrespectful.ā This was all in the middle of me waiting for them to finish my order while there was a long line growing behind me. I then told the staff member that it was okay for her to finish and that maybe this can be discussed later. The manger then told me that she was in charge and will take over, I said I didnāt think it was that serious. So then the staff member was sent home, only for the manager to immediately leave the counter & go outside to make a phone call, ranting about what had just happened (very unprofessional and frankly, hypocritical). I gave the staff member who was told to leave an extra tip because I found the mangerās behavior inappropriate & disrespectful. Just because sheās the manager doesnāt give her the right to embarrass and ridicule her staff team, especially in front of a restaurant full of customers.
Edit: I would also like to add that my sandwich was made incorrectly because the manager INSISTED that the original staff member was incapable of finishing my order. Had the first staff finished my order, there likely wouldnāt have been a problem.
Atmosphere: 2
Food: 2
Service: 1
nick kopp
Friendly staff and great food
Atmosphere: 5
Food: 5
Service: 5
Christina Vaccaro
The staff here are so kind! Every time I go in they are so friendly and go above and beyond to help me pick out what I'm craving. Love it here!!
Atmosphere: 4
Food: 5
Service: 5
Lisa Schreiber
This has been one of my favorite Potbelly experiences. We came in from Atlanta to visit family, and my husband always insists on stopping at Potbelly the minute we get to town (because we don't have them at home and it's his favorite). This great experience was entirely because the staff was the best. Jordan was one of the kindest, funniest people I've met. And DJ and Destiny were super sweet too. The food was outstanding, as always. Thanks to everyone for a wonderful time at Potbelly! Can't wait to come back to this location!
Atmosphere: 5
Food: 5
Service: 5
Destyne Martin
Went in this potbelly to get my kids, 2 kids meals, one kid was with me and the other was in the car. While ordering the kids meals, the employee had the audacity to ask me "and are these for you?" I ignored him the first time and kept proceeding with my order. He asked me again, "ok, but what's for you? I Ask him does it matter and reminded him he shouldn't be questioning customers in that way. He then told me I'm not gonna argue with you and I told him you're right. I'm not about to eat here. I then asked him for his manager's information and he refused to give it to me and the other two employees refuse to give it to me as well. As I was walking out "he then says all this for a five dollar sandwich?" I turned around and asked him what he said and he said, "I said have a good day!" I then told him it's the principal you don't know how many kids I'm feeding. You don't have the right to ask me is a sandwich for me or not. To experience this at Bayshore is wild. I would say it's because the color of my skin, but there was a whole black employee laughing in my face like he was at the Circus laughing. At the end of the day, customer service is at all time low and I refuse to spend my money where I'm not welcomed. Funny thing is, I called another Potbelly to get the general managers information and to also ask them what their policy is, and she reassured me that he should not have been questioning me about who I'm I'm feeding.
Service: 1
Recommended dishes: Sandwich
Luke Samalya
Iām sorry to do this, but the cross contamination I witnessed here was shocking. The guy that made my sandwich was handling raw bacon right before he took my sandwich from the toaster and dressed it. I watched him in shock. He didnāt even attempt to wipe his gloves off. This is horrible. Donāt go here or you may dieā¦
Atmosphere: 1
Food: 1
Service: 1
LpsTinker u
Service was a 2/5. I specifically ordered a turkey and a ham sandwich.. (I only got turkey). I got to checkout and asked for a cup of water thinking it would be free. Nope the girl at the register charged me for it and didnāt even tell me. I had to check my receipt after.. Ok place but please get the orders right and let people know what theyāre paying for!
Went here today and this was our first time ever eating at a Potbelly. The service we received from Jordan, Alexa and Cassie was some of the best customer service we have had in a while. That alone makes us want to go back again.
If youāre going to wear a hat, it should serve its purposeākeeping hair out of the way. Unfortunately, that wasnāt the case here, as it seemed like no one bothered to tie their hair back, leaving it loose and dangerously close to the food. This is a basic hygiene issue thatās hard to overlook.
Atmosphere: 1
Service: 1
Victor Kasparov
I went here today, and I was the only person in line, and there were 3 people working here. It started off fine after I ordered my two sandwiches and then when they put them through the oven, all three workers gathered and sat in a group and put my sandwiches aside and literally talked for TEN minutes right in front of me before deciding to pick up my sandwich again and actually make it. The sandwich was OK but the workers forgot that I had specifically asked for no avocados WHILE putting avocados on the sandwich so they had to remake the sandwich. Not great service, I would suggest they hire people who arenāt so careless and immature.
Atmosphere: 1
Food: 3
Service: 1
Amanda
Service at this location has crashed and burned. No one says hello- only "what do you want". They won't even bag your food. They put all your items on the counter and look at you. I asked for a bag. They hand me a bag and continue to stare at me. No napkins or crackers offered for my chili. No thank you as you leave. Just terrible. I get that customer service work isn't the best but why treat your guests like they are bothering you?
Atmosphere: 1
Service: 1
Kirsten van Deusen
Had a really pleasant experience here. The food was really good and the staff were really friendly and accommodating.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cup of Soup, Salad, Sandwich
Leslie Jensby
We got catering for a staff members birthday and it was awesome! The food of course was delicious! It arrived promptly at our desired delivery time. Dina who delivered and set up was such joy! She set everything up perfectly for us. Thank you Dina!!! We will for sure be doing this again for our next event! Thanks again, Dina!!!
I've been eating here for at least 10 years, probably more, and before covid, they had the best strawberry smoothie which used frozen yogurt and now they don't have it. I can't find another smoothie like this. I hate crushed ice smoothies. Please bring back the smoothie! š„¤šš
Atmosphere: 5
Food: 5
Service: 5
Iām not one to always leave a review, but I figured this would be a way to let the staff know at this location that Iām deeply disappointed in their management. There was one staff member behind the counter working on my sandwich, and when more people came in, she said to her manager that she needed more help. Then the manger began arguing with her (almost struggling to NOT raise her voice at her) and demanded the staff member go home for ābeing disrespectful.ā This was all in the middle of me waiting for them to finish my order while there was a long line growing behind me. I then told the staff member that it was okay for her to finish and that maybe this can be discussed later. The manger then told me that she was in charge and will take over, I said I didnāt think it was that serious. So then the staff member was sent home, only for the manager to immediately leave the counter & go outside to make a phone call, ranting about what had just happened (very unprofessional and frankly, hypocritical). I gave the staff member who was told to leave an extra tip because I found the mangerās behavior inappropriate & disrespectful. Just because sheās the manager doesnāt give her the right to embarrass and ridicule her staff team, especially in front of a restaurant full of customers.
Edit: I would also like to add that my sandwich was made incorrectly because the manager INSISTED that the original staff member was incapable of finishing my order. Had the first staff finished my order, there likely wouldnāt have been a problem.
Atmosphere: 2
Food: 2
Service: 1
Friendly staff and great food
Atmosphere: 5
Food: 5
Service: 5
The staff here are so kind! Every time I go in they are so friendly and go above and beyond to help me pick out what I'm craving. Love it here!!
Atmosphere: 4
Food: 5
Service: 5
This has been one of my favorite Potbelly experiences. We came in from Atlanta to visit family, and my husband always insists on stopping at Potbelly the minute we get to town (because we don't have them at home and it's his favorite). This great experience was entirely because the staff was the best. Jordan was one of the kindest, funniest people I've met. And DJ and Destiny were super sweet too. The food was outstanding, as always. Thanks to everyone for a wonderful time at Potbelly! Can't wait to come back to this location!
Atmosphere: 5
Food: 5
Service: 5
Went in this potbelly to get my kids, 2 kids meals, one kid was with me and the other was in the car. While ordering the kids meals, the employee had the audacity to ask me "and are these for you?" I ignored him the first time and kept proceeding with my order. He asked me again, "ok, but what's for you? I Ask him does it matter and reminded him he shouldn't be questioning customers in that way. He then told me I'm not gonna argue with you and I told him you're right. I'm not about to eat here. I then asked him for his manager's information and he refused to give it to me and the other two employees refuse to give it to me as well. As I was walking out "he then says all this for a five dollar sandwich?" I turned around and asked him what he said and he said, "I said have a good day!" I then told him it's the principal you don't know how many kids I'm feeding. You don't have the right to ask me is a sandwich for me or not. To experience this at Bayshore is wild. I would say it's because the color of my skin, but there was a whole black employee laughing in my face like he was at the Circus laughing. At the end of the day, customer service is at all time low and I refuse to spend my money where I'm not welcomed. Funny thing is, I called another Potbelly to get the general managers information and to also ask them what their policy is, and she reassured me that he should not have been questioning me about who I'm I'm feeding.
Service: 1
Recommended dishes: Sandwich
Iām sorry to do this, but the cross contamination I witnessed here was shocking. The guy that made my sandwich was handling raw bacon right before he took my sandwich from the toaster and dressed it. I watched him in shock. He didnāt even attempt to wipe his gloves off. This is horrible. Donāt go here or you may dieā¦
Atmosphere: 1
Food: 1
Service: 1
Service was a 2/5. I specifically ordered a turkey and a ham sandwich.. (I only got turkey). I got to checkout and asked for a cup of water thinking it would be free. Nope the girl at the register charged me for it and didnāt even tell me. I had to check my receipt after.. Ok place but please get the orders right and let people know what theyāre paying for!
Atmosphere: 4
Food: 3
Service: 2
I ordered through Uber Eats and Potbelly forgot to put one of the sandwiches in the bag . Casey from Potbelly called me back because I couldnāt get a hold of the driver. I am so impressed and grateful she drove the sandwich over herself because it was the stores fault. You truly showed full service and kindness!! I appreciate you so much!
Thank you so much Casey !!šš¼šš¤©
Food: 5
Service: 5
Recommended dishes: Sandwich
Went here today and this was our first time ever eating at a Potbelly. The service we received from Jordan, Alexa and Cassie was some of the best customer service we have had in a while. That alone makes us want to go back again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If youāre going to wear a hat, it should serve its purposeākeeping hair out of the way. Unfortunately, that wasnāt the case here, as it seemed like no one bothered to tie their hair back, leaving it loose and dangerously close to the food. This is a basic hygiene issue thatās hard to overlook.
Atmosphere: 1
Service: 1
I went here today, and I was the only person in line, and there were 3 people working here. It started off fine after I ordered my two sandwiches and then when they put them through the oven, all three workers gathered and sat in a group and put my sandwiches aside and literally talked for TEN minutes right in front of me before deciding to pick up my sandwich again and actually make it. The sandwich was OK but the workers forgot that I had specifically asked for no avocados WHILE putting avocados on the sandwich so they had to remake the sandwich. Not great service, I would suggest they hire people who arenāt so careless and immature.
Atmosphere: 1
Food: 3
Service: 1
Service at this location has crashed and burned. No one says hello- only "what do you want". They won't even bag your food. They put all your items on the counter and look at you. I asked for a bag. They hand me a bag and continue to stare at me. No napkins or crackers offered for my chili. No thank you as you leave. Just terrible. I get that customer service work isn't the best but why treat your guests like they are bothering you?
Atmosphere: 1
Service: 1
Had a really pleasant experience here. The food was really good and the staff were really friendly and accommodating.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cup of Soup, Salad, Sandwich
We got catering for a staff members birthday and it was awesome! The food of course was delicious! It arrived promptly at our desired delivery time. Dina who delivered and set up was such joy! She set everything up perfectly for us. Thank you Dina!!! We will for sure be doing this again for our next event! Thanks again, Dina!!!
Food: 5
Service: 5
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