Their food is wonderful, sure, but actual organization and comprehension skills are lacking in the management. When an employee updates you multiple times on an address change because they’re moving away from a house they’re experiencing violence in?? And you have over A YEAR to understand that and still send important tax information straight to the abuser’s home instead of to the new address of your employee? You fail terribly.
Isaac Jansen
This location often has fries that don’t seem fresh and the folks taking orders inside are often very short with customers.
Zach was GREAT! Had a fun conversation about Hondas in the drive through. It’s hard to find people that are personable these days. We appreciate the conversation!
Atmosphere: 5
Food: 5
Service: 5
Chase
The past 4 times I’ve been to this location, my order has been messed up. I tried getting a cheesecake 4 times and EVERY single time it’s either cookie dough or something completely different. The cashiers generally are pretty friendly. I live across the street from the location and every night kids meet in the parking lot and do burnouts in the parking lot, even when it’s busy. Orders get messed up all the time here, at least mine do.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Hamburger
Robert Holloway
Its great open until midnight
Atmosphere: 5
Food: 5
Service: 5
Liz Meyer
My husband loves it. I am a vegan, so I am basing my review on my opinion. Their veggie burger is disgusting. In the times of impossible meat and beyond burgers, they should get with the times.
Liz Klemp
The staff here are always so friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Butter Burger w Cheese and Cheesecurds
Tony Lewandowski
Every time I go to this location they screw something up! This time I had both my baskets ungraded to pretzel bites & they forgot the cheese cups for both orders of pretzel bites. I call the store & ask hey do I have to pay for the cheese now or what? The guy on the phone said no they just screwed up & I could come back & get them….I went through the drive thru for a reason! It’s an up charge for the pretzel bites & I was offered no help or reimbursement from that location
Atmosphere: 1
Food: 1
Service: 1
Ted
Plagued by the same confounding logistical issues as every other Culver's in the area. Place an order in the drive through, get a number, then the food is given away to someone else without checking or taking the number. Why even use the numbered ordering system in the first place especially for something as simple as ice cream?
My order has been forgotten or lost at Culver's many times and there is never an apology or offer of a refund. This will be the last time I go to this overpriced "fast" food restaurant.
Wheelchair accessibility: Good for people with disabilities
Atmosphere: 1
Food: 1
Service: 1
Ronnie Garcia
One of the worst Culver's around.
Super slow service with sloppily made food that's cold when you get it.
This location has really gone downhill. Food is always good, but wow the service is just bad. Dining in takes so much longer that it used to (or should) even to get even small orders. Had a terrible experience in the drive through seeing one of the two ordering lines get taken 3 times before they took our order. Waited over 10 minutes for ice cream and realized they clearly just forgot about it. So fed up. I wish there was a closer alternative location.
Atmosphere: 1
Food: 5
Service: 1
Jake Scott
This is THE best Culver's I've been to.
Atmosphere: 5
Food: 5
Service: 5
Daniel Hester
The order taker was most helpful and went out of his way to make it a pleasant experience for us
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Heather Ness
Good if you dine in. The last few times we've done call ahead, the fries are inedible and the food is limp. And I'm not late picking it up, I'm still waiting in line to get it.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger
Matthew Schellinger
My girlfriend and I go to the Grafton Culver’s a lot. We go inside just to order from Marvin. His customer service is unmatched, and always has a smile on his face. We love getting to come here and interact with him. He’s a prime example of taking a simple job and making it a memorable experience for Culver’s customers. I never leave reviews but felt this was necessary to share. Thank you Marvin!
Their food is wonderful, sure, but actual organization and comprehension skills are lacking in the management. When an employee updates you multiple times on an address change because they’re moving away from a house they’re experiencing violence in?? And you have over A YEAR to understand that and still send important tax information straight to the abuser’s home instead of to the new address of your employee? You fail terribly.
This location often has fries that don’t seem fresh and the folks taking orders inside are often very short with customers.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Cheeseburger, Chicken Sandwich
Zach was GREAT! Had a fun conversation about Hondas in the drive through. It’s hard to find people that are personable these days. We appreciate the conversation!
Atmosphere: 5
Food: 5
Service: 5
The past 4 times I’ve been to this location, my order has been messed up. I tried getting a cheesecake 4 times and EVERY single time it’s either cookie dough or something completely different. The cashiers generally are pretty friendly. I live across the street from the location and every night kids meet in the parking lot and do burnouts in the parking lot, even when it’s busy. Orders get messed up all the time here, at least mine do.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Hamburger
Its great open until midnight
Atmosphere: 5
Food: 5
Service: 5
My husband loves it. I am a vegan, so I am basing my review on my opinion. Their veggie burger is disgusting. In the times of impossible meat and beyond burgers, they should get with the times.
The staff here are always so friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Butter Burger w Cheese and Cheesecurds
Every time I go to this location they screw something up! This time I had both my baskets ungraded to pretzel bites & they forgot the cheese cups for both orders of pretzel bites. I call the store & ask hey do I have to pay for the cheese now or what? The guy on the phone said no they just screwed up & I could come back & get them….I went through the drive thru for a reason! It’s an up charge for the pretzel bites & I was offered no help or reimbursement from that location
Atmosphere: 1
Food: 1
Service: 1
Plagued by the same confounding logistical issues as every other Culver's in the area. Place an order in the drive through, get a number, then the food is given away to someone else without checking or taking the number. Why even use the numbered ordering system in the first place especially for something as simple as ice cream?
My order has been forgotten or lost at Culver's many times and there is never an apology or offer of a refund. This will be the last time I go to this overpriced "fast" food restaurant.
Wheelchair accessibility: Good for people with disabilities
Atmosphere: 1
Food: 1
Service: 1
One of the worst Culver's around.
Super slow service with sloppily made food that's cold when you get it.
Terrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location has really gone downhill. Food is always good, but wow the service is just bad. Dining in takes so much longer that it used to (or should) even to get even small orders. Had a terrible experience in the drive through seeing one of the two ordering lines get taken 3 times before they took our order. Waited over 10 minutes for ice cream and realized they clearly just forgot about it. So fed up. I wish there was a closer alternative location.
Atmosphere: 1
Food: 5
Service: 1
This is THE best Culver's I've been to.
Atmosphere: 5
Food: 5
Service: 5
The order taker was most helpful and went out of his way to make it a pleasant experience for us
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Good if you dine in. The last few times we've done call ahead, the fries are inedible and the food is limp. And I'm not late picking it up, I'm still waiting in line to get it.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheeseburger
My girlfriend and I go to the Grafton Culver’s a lot. We go inside just to order from Marvin. His customer service is unmatched, and always has a smile on his face. We love getting to come here and interact with him. He’s a prime example of taking a simple job and making it a memorable experience for Culver’s customers. I never leave reviews but felt this was necessary to share. Thank you Marvin!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
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