I went there to get the Minecraft adult meal and when I got it it didn’t come in a box like it’s supposed to and no toys included, fry’s were soggy and cold, when I called to tell them about the complaints they were rude and off putting even the manger they said come get different fry’s and said ig you can get the toys in a rude manner, and when I got the fry’s they were still cold and soggy.
Liqin Zhu
I was ordering a meal but at the end she yelled at me is that all
Cameron Pope
Amazing customer service Cory was nice and helpful and definitely not stingy he deserves a raise immediately five stars.
Chris Shook
Mobile order was quick and easy to use
elliot cunningham
This is by far the best McDonald’s in Ozaukee. My wife and daughter literally complain if I take them to one of the other locations. Staff is super nice, food is always right. Good people working there
Aaron Baumgartner
Always puts a smile on
Gavin Krajenka
Walked in to a employee yelling at a customer on the phone and she proceeded toto yell and hang up the phone on the customer
Service: 1
Maribeth Witkowski
It's the community gathering place of my friends. Love it there. We are treated kindly. We have many good laughs there.
Atmosphere: 4
Linda Cooper
Recently had a very bad experience otherwise everything is good
Parking: None
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Cheeseburger, Sausage Mcmuffin with Egg, Filet-O-Fish
I ordered a Sausage, egg, and cheese McMuffin meal, and all I got was egg and cheese on a burnt English muffin. Contacted the store to let them know that they had messed up my sandwich, but I couldn’t come back because I had to go to work and I live farther out. The lady on the phone, which I would assume was one of the managers, her reply was to me “okay so they messed up one sandwich is what you’re calling to tell me?” As if wasting money on a sandwich I was not going to eat wasn’t a big deal. I had to get to work and won’t be able to eat for most of the day now, so for me it is a big deal and wasting money is a big deal to me too, especially now with the higher cost of everything. Worst customer service ever. Would not recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Karin Peterson
Just have to say that starting my day with a hot, fresh Egg McMuffin, crispy hash browns and a delicious custom iced coffee is just the BEST! The food (I mostly go for breakfast /drive thru) is always on point and the friendly smiles and efficient customer service keeps me coming back. Thanks Falls Road crew for being the best part of my morning! 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
Sandra Fliss
ON Tiesday September 3rd, 2024, I called the McDonald's on Falls Rd in Grafton at 11:34am to see if they were still serving breakfast. I asked bc the last time I ate McDonald's breakfast, they were offering many breakfast items all day. (Guess that didn't last.) When I called there, I had to repeat my question due to the background noise in the restaurant. I repeated it, trying to explain why I was asking. She talked over me, cutting me off. After telling me that breakfast stops at 10:30am, she felt the need to backhandedly call me an idiot by stating "AND IT'S BEEN THAT WAY FOR THE LAST 50 YEARS!" For her "grand finale" of incompetent customer service, SHE HUNG UP ON ME. As I write this, I am parked at the A.Z. next door, and though I'm pretty hungry, A TEAM OF WILD HORSES COULD NOT DRAG ME INTO THAT PARTICULAR RESTAURANT! PLEASE FIND OUT WHO ANSWERED MY CALL & NEVER, EVER LET HER NEAR YOUR PHONE AGAIN. I will simply use the McDonald's in SAUKVILLE.
Service: 1
Jeff Kapke
Got my order wrong again. Update: got my order wrong again. Ordered a regular burger, got home is was a spicy chicken sandwich
Clean, fast service
Mostly Friendly employees
I went there to get the Minecraft adult meal and when I got it it didn’t come in a box like it’s supposed to and no toys included, fry’s were soggy and cold, when I called to tell them about the complaints they were rude and off putting even the manger they said come get different fry’s and said ig you can get the toys in a rude manner, and when I got the fry’s they were still cold and soggy.
I was ordering a meal but at the end she yelled at me is that all
Amazing customer service Cory was nice and helpful and definitely not stingy he deserves a raise immediately five stars.
Mobile order was quick and easy to use
This is by far the best McDonald’s in Ozaukee. My wife and daughter literally complain if I take them to one of the other locations. Staff is super nice, food is always right. Good people working there
Always puts a smile on
Walked in to a employee yelling at a customer on the phone and she proceeded toto yell and hang up the phone on the customer
Service: 1
It's the community gathering place of my friends. Love it there. We are treated kindly. We have many good laughs there.
Atmosphere: 4
Recently had a very bad experience otherwise everything is good
Parking: None
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Cheeseburger, Sausage Mcmuffin with Egg, Filet-O-Fish
Restaurantji Recommends
Great staff and food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I ordered a Sausage, egg, and cheese McMuffin meal, and all I got was egg and cheese on a burnt English muffin. Contacted the store to let them know that they had messed up my sandwich, but I couldn’t come back because I had to go to work and I live farther out. The lady on the phone, which I would assume was one of the managers, her reply was to me “okay so they messed up one sandwich is what you’re calling to tell me?” As if wasting money on a sandwich I was not going to eat wasn’t a big deal. I had to get to work and won’t be able to eat for most of the day now, so for me it is a big deal and wasting money is a big deal to me too, especially now with the higher cost of everything. Worst customer service ever. Would not recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Just have to say that starting my day with a hot, fresh Egg McMuffin, crispy hash browns and a delicious custom iced coffee is just the BEST! The food (I mostly go for breakfast /drive thru) is always on point and the friendly smiles and efficient customer service keeps me coming back. Thanks Falls Road crew for being the best part of my morning! 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Mcmuffin
ON Tiesday September 3rd, 2024, I called the McDonald's on Falls Rd in Grafton at 11:34am to see if they were still serving breakfast. I asked bc the last time I ate McDonald's breakfast, they were offering many breakfast items all day. (Guess that didn't last.) When I called there, I had to repeat my question due to the background noise in the restaurant. I repeated it, trying to explain why I was asking. She talked over me, cutting me off. After telling me that breakfast stops at 10:30am, she felt the need to backhandedly call me an idiot by stating "AND IT'S BEEN THAT WAY FOR THE LAST 50 YEARS!" For her "grand finale" of incompetent customer service, SHE HUNG UP ON ME. As I write this, I am parked at the A.Z. next door, and though I'm pretty hungry, A TEAM OF WILD HORSES COULD NOT DRAG ME INTO THAT PARTICULAR RESTAURANT! PLEASE FIND OUT WHO ANSWERED MY CALL & NEVER, EVER LET HER NEAR YOUR PHONE AGAIN. I will simply use the McDonald's in SAUKVILLE.
Service: 1
Got my order wrong again. Update: got my order wrong again. Ordered a regular burger, got home is was a spicy chicken sandwich
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