McDonald's
2570 Washington St, Grafton
(262) 377-2753
Recent Reviews
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Kind service people. Friendly & Happy! Pleasant to deal with.
Food: 4
Service: 5
If you come here at night expect to wait at least 15 minutes. Seems to be sorely understaffed. Food quality isn’t worth the wait. Used to be an excellent place.
Atmosphere: 2
Food: 3
Service: 1
I have mixed reviews. I stop on the way home few times a week . There's this guy manager that works there during the evening that looks like he hates it there and isnt very friendly. You'll either a sit their at the order screen with no cars in drive thru an wait 5 mins before someone takes your order and when you get your food like tonight the burgers will be ice cold buns dried out and the fries taste like old fries that were refried. Or b with like 3 cars in drive thru they're park you for 10 mins and still get cold food.
Then there's this lady manager with glasses that works evenings aswell that doesn't matter if you're the only one in drive thru or there's already 3 people there . She takes your order pretty much as soon as you get to the speaker and the food is always fresh.
If she's not working Id suggest going somewhere else
Atmosphere: 1
Food: 1
Service: 1
Ordered a fry + soda on the app. Service was so slow and non responsive that I just left after about 10 minutes of waiting around.
Service was quick. Lobby and bathrooms where clean.
Atmosphere: 5
Food: 5
Service: 5
Came through the drive through today. Order taken, paid at the window and was asked to move up. After 15 mins of waiting and watching others whom ordered after me get their orders. I asked the employee where my order was just looked my way like I were invisible. I understand to err is human but could you exhibit some concern. NOT IN THE LEAST! This store and its employees get a big fat 0 -0 even for pathetic customer service! Also I asked for a refund. Supposedly got one but all I see is a withdrawal from my account and no refund!!! Even more infuriating!
Atmosphere: 1
Food: 1
Service: 1
Needed to place my own order
Atmosphere: 2
Food: 4
Service: 2
In my experience for breakfast & lunch (2570 Washington st.). Some of the staff come in wearing their street clothes, wearing slides with ill fitted pants or sweatpants. While others wear their uniforms. Some staff respond, as if burdened when told the order is incorrect. Not very professional McDonalds. SMH.
Atmosphere: 2
Food: 2
Service: 2
They gave us extra food, which I can’t complain about. It was fresh, although we had to wait a bit despite it being a Sunday morning. We will be back!
Atmosphere: 3
Food: 5
Service: 4
Worst mcdonald's ever. Order on mobile 20 mins piror to arriving. Waited 10 mins at the drive thru. And still had to wait 20 mins at the second window for 1 meal. Not fast food
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast, friendly and delicious.
Atmosphere: 5
Food: 5
Service: 5
Old fries, stale,and barely warm. Special order big mac, dry bun, beef barely warm, and this was at lunch hour. Then was handed the wrong bag of food and they forgot my soda. Should have gone to Culvers!!
Atmosphere: 3
Food: 1
Service: 2
When i call 11 times to complain because my order was incorrect and I wanted to remedy the problem and no one answers...you're customer service obviously is not important to you!
The staff here are absolutely positively amazing! I am treated like family when we stop here for breakfast while on shift.
Atmosphere: 5
Food: 5
Service: 5
Nice friendly people. Food is always fresh.
Food: 5
Service: 5
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