Breakfast service has always been good but when I go there for lunch or dinner, I either wait forever, get the wrong order and/or the mobile app says they are out of something and I don’t get a discount when I order from scratch. The workers seem to be working hard. This is clearly a management problem unfortunately.
Cat
Slowest McDonald’s ever. The word “fast” does not exist with these workers here. Been waiting 20 minutes for my quarter pounder and fries. Terrible service and the management is not nice (from previous experience).
Chris Kraszewski
Good drive through. Efficient like other McDonalds. If you’re stopping by off the highway it is not an easy off then back on the highway. You have to drive through the parking lot of the shopping center and take a few turns to get back on the highway. Like other McDonalds the French fries are great and the Big Mac is always good. Always get a Coke to top off the meal.
dave stern
Good quality today although not super fast.
Vj Gill
Very slow service, don’t have trays either
E E
It was slow service and my bagel was burnt. Otherwise it was fine.
LNK RN
Good luck.
Ambien Junkie
0 stars if possible. Cold food. Never got utensils for big breakfast. Had to ask 3 times for our drinks. Get ignored at counter trying to get employees to fix mistakes. Why even bother running a resteraunt when you clearly do not care.
Ashley Jones
Absolutely HORRIBLE experience. They had everyone pulling from the drive thru into parking spots. Waited 25 min in a parking spot for our food, finally went in to ask about the food and they said they forgot about it and could no longer make it because they switched over from breakfast to lunch. Left without any food or a refund
Dylan Anderson
Basic McDonald's. Bad food. Bad service. So all in all not bad.
Placed a mobile app order. When we picked up the order, part of it was missing. We went back to notify the employee of the error, they stated they were out of apple pies and the minecraft meal collectibles. Ermmm, why were we not notified in the first place? Why wasn’t it updated in the app? Seems to me like they were just too damn lazy to package them. The employee stated there was nothing they could do. I asked for a refund for the apple pies and they stated we had to request it on the app. Excuse me, since when was that a thing??? When we got home the 1 Big Mac we ordered was the bun and 2 patties, nothing else. No sauce, just some cheese and a few strings of lettuce, and the top patty was bare. This is now the second time we had less than adequate service at this location. The employee didn't even apologize for the error. To be quite frank, he was extremely rude. Providing good customer service doesn't seem to mean anything at the Washington Street, Grafton, WI location. Seems like if you work there, then you don’t give two craps about keeping your job. And it seems like the employees just don’t care about themselves either. You’d be better off starving than eating at this location. Not that the food is good anyways, because it isn’t. I don’t plan on coming here ever again, I’ll be taking myself somewhere that actually provides decent service. This was horrible. 🤦♀️
Jen LAX
I went there shortly before closing and nobody answers the drive-through and I didn’t see anyone inside
Vicki Bentle
Very nice. And the food came out hot and fast. They even came around to ask how are food was
Dmoney Still standing
They just don’t care at all need all new workers the ones they got are very slow and dumb it’s very bad
Robert Talledge
I went through the drive-through. It looked busy, butt it wasn’t. There were a lot of cars in line butt the service was really fast. I had fresh french fries and they were really hot. I ordered a large french fries. The french fries were really delicious. I’ve been through this McDonald’s twice now and got the same order and the french fries are always great. I would definitely recommend this McDonald’s to a friend. This is my favorite McDonald’s. This McDonald’s is the best. This McDonald’s is awesome. This McDonald’s is better than all the rest. This McDonald’s is amazing. This McDonald’s has great employees. Even though McDonald’s in general is expensive, it’s still worth it to me. I always enjoy myself at this particular McDonald’s. This McDonald’s employees are always friendly. The service at this McDonald’s is always fast.
Breakfast service has always been good but when I go there for lunch or dinner, I either wait forever, get the wrong order and/or the mobile app says they are out of something and I don’t get a discount when I order from scratch. The workers seem to be working hard. This is clearly a management problem unfortunately.
Slowest McDonald’s ever. The word “fast” does not exist with these workers here. Been waiting 20 minutes for my quarter pounder and fries. Terrible service and the management is not nice (from previous experience).
Good drive through. Efficient like other McDonalds.
If you’re stopping by off the highway it is not an easy off then back on the highway. You have to drive through the parking lot of the shopping center and take a few turns to get back on the highway.
Like other McDonalds the French fries are great and the Big Mac is always good. Always get a Coke to top off the meal.
Good quality today although not super fast.
Very slow service, don’t have trays either
It was slow service and my bagel was burnt. Otherwise it was fine.
Good luck.
0 stars if possible. Cold food. Never got utensils for big breakfast. Had to ask 3 times for our drinks. Get ignored at counter trying to get employees to fix mistakes. Why even bother running a resteraunt when you clearly do not care.
Absolutely HORRIBLE experience. They had everyone pulling from the drive thru into parking spots. Waited 25 min in a parking spot for our food, finally went in to ask about the food and they said they forgot about it and could no longer make it because they switched over from breakfast to lunch. Left without any food or a refund
Basic McDonald's. Bad food. Bad service. So all in all not bad.
Restaurantji Recommends
Placed a mobile app order. When we picked up the order, part of it was missing. We went back to notify the employee of the error, they stated they were out of apple pies and the minecraft meal collectibles. Ermmm, why were we not notified in the first place? Why wasn’t it updated in the app? Seems to me like they were just too damn lazy to package them. The employee stated there was nothing they could do. I asked for a refund for the apple pies and they stated we had to request it on the app. Excuse me, since when was that a thing??? When we got home the 1 Big Mac we ordered was the bun and 2 patties, nothing else. No sauce, just some cheese and a few strings of lettuce, and the top patty was bare. This is now the second time we had less than adequate service at this location. The employee didn't even apologize for the error. To be quite frank, he was extremely rude. Providing good customer service doesn't seem to mean anything at the Washington Street, Grafton, WI location. Seems like if you work there, then you don’t give two craps about keeping your job. And it seems like the employees just don’t care about themselves either. You’d be better off starving than eating at this location. Not that the food is good anyways, because it isn’t. I don’t plan on coming here ever again, I’ll be taking myself somewhere that actually provides decent service. This was horrible. 🤦♀️
I went there shortly before closing and nobody answers the drive-through and I didn’t see anyone inside
Very nice. And the food came out hot and fast. They even came around to ask how are food was
They just don’t care at all need all new workers the ones they got are very slow and dumb it’s very bad
I went through the drive-through. It looked busy, butt it wasn’t. There were a lot of cars in line butt the service was really fast. I had fresh french fries and they were really hot. I ordered a large french fries. The french fries were really delicious. I’ve been through this McDonald’s twice now and got the same order and the french fries are always great. I would definitely recommend this McDonald’s to a friend. This is my favorite McDonald’s. This McDonald’s is the best. This McDonald’s is awesome. This McDonald’s is better than all the rest. This McDonald’s is amazing. This McDonald’s has great employees. Even though McDonald’s in general is expensive, it’s still worth it to me. I always enjoy myself at this particular McDonald’s. This McDonald’s employees are always friendly. The service at this McDonald’s is always fast.
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