They only get your orders correct 10% of the time. God forbid you order anything with buffalo sauce! Its NEVER there. And you cant call to get it fixed because they either dont answer the phone, make empty promises of a free pizza or reimbursement, and then it happens AGAIN. I'm so sick of this store. This was my last straw they will never get another penny from me again. Not like it matters because STAFF AND MANAGEMENT JUST DO NOT CARE ABOUT YOU!
Atmosphere: 1
Food: 1
Service: 1
christine Ungewitter
I order 4 pizzas from here and 2 of them were over cooked. When I asked them to remake them the manager said their over was set that way and they looked just fine. I opened the two that were cooked perfectly and said how did these come out fine and the other 2 burnt? When I asked he to remake them the man said I'll just refund your money. I was like wow. Came all the way here to leave empty handed. Never again.
Atmosphere: 1
Food: 1
Service: 1
Ruslan Ternovtsov
was shocked by what I saw in the kitchen. Employees were casually picking their noses and scratching their butts — then immediately handling toppings without gloves. No handwashing. No hygiene. Just straight from the body… to your pizza. 🍕🤢
Domino’s, if this is your recipe for flavor, then congratulations — you’ve unlocked a whole new level of disgusting. Bon appétit, everyone.
Atmosphere: 1
Food: 1
Service: 1
Tim Robbins
Absolutely the worst customer service. The AI got my order wrong, went to pick it up and politely asked to have it fixed. Waited for 20 minutes, then when the food was ready a second guy stammered over with the food. I again brought up the issue and he rolled his eyes and said it would take forever to fix. It was a very small and easy fix, place just has no leadership or accountability for staff.
Atmosphere: 1
Food: 1
Service: 1
Kristi Miller
Warning Grafton Domino’s Pizza Burned all food! Ordered sandwiches and brownies and the food is extremely burnt and hard as a rock! Complained to them and was told that’s just how the ovens work they sometimes burn the food or under cook it. They refused to remake the food, so much for tonight’s dinner!
Food: 1
Service: 1
Chuck Schmidt
Ordered a deluxe got a
cheese
Mrs Snowman
Grabbed two medium pepperoni pizzas. The pizza was surprisingly good for what I consider a fast food pizza joint. If I wouldn't have had a coupon , it would have cost me $14 for a medium Pizza. Mind you, I consider their medium quite small. Would never pay full price for Domino's Pizza
Atmosphere: 2
Food: 4
Service: 4
Danny Walters
Everything just tasted disgusting, the pizzas, the sauces, etc
Food: 1
Steve S
I placed a curbside pickup order and followed the instructions to park on the east side with hazard lights on. When I arrived, there was already a car (likely a delivery vehicle) parked in the designated spot, so I temporarily parked near the door—what I now understand was a walkway area. I genuinely thought the staff would quickly bring out the pizza, as curbside is supposed to be a fast, convenient option.
Instead, a man named Wes came out and immediately spoke to me in a rude, condescending tone, telling me I had to move because I was in a “handicap spot” (which it wasn’t—it was a walkway). I understood the need to move, and I was not trying to block access or be disrespectful. What bothered me most was that as he walked away, he threw out, “That’s just driving 101,” in a sarcastic tone. That kind of attitude was totally unnecessary.
I wasn’t trying to cause any issues—I was just trying to pick up my order following the instructions given. A little kindness and understanding would have gone a long way. Hope they work on handling these situations more professionally.
nancy martinez
Very fast and yummy food. Their tracker is right on the dot. I always come to this location!
The Delivery driving rang my doorbell and placed my wings on the ground and left.
Harry Shayhorn
Order a large pan pizza and cheesy bread for delivery on Saturday 2/15/25. Could not be more disappointed. Is cheese scarce these days? Both the pizza and the “cheesy” bread barely had any cheese on either of them. We opted for the quick option on Saturday but we should have ordered from Tomaso’s or Even Odds or one of the other half dozen places in the area. Wr’re giving up on Dominos!
Trey Flowers
Excellent location. Pizza piping hot and fresh. Newer to the area and was glad to find a dominos in grafton
Mikey Taraboi
Asked for extra sauce and pepperoni and barely got any! Happened the last couple of times i ordered
Michael R
Don’t order from here unless you’re ready to wait an hour and a half for cold pizza made incorrectly. Way too expensive for what it is. Take the money and treat yourself literally anywhere else.
They only get your orders correct 10% of the time. God forbid you order anything with buffalo sauce! Its NEVER there. And you cant call to get it fixed because they either dont answer the phone, make empty promises of a free pizza or reimbursement, and then it happens AGAIN. I'm so sick of this store. This was my last straw they will never get another penny from me again. Not like it matters because STAFF AND MANAGEMENT JUST DO NOT CARE ABOUT YOU!
Atmosphere: 1
Food: 1
Service: 1
I order 4 pizzas from here and 2 of them were over cooked. When I asked them to remake them the manager said their over was set that way and they looked just fine. I opened the two that were cooked perfectly and said how did these come out fine and the other 2 burnt? When I asked he to remake them the man said I'll just refund your money. I was like wow. Came all the way here to leave empty handed. Never again.
Atmosphere: 1
Food: 1
Service: 1
was shocked by what I saw in the kitchen.
Employees were casually picking their noses and scratching their butts — then immediately handling toppings without gloves.
No handwashing. No hygiene. Just straight from the body… to your pizza. 🍕🤢
Domino’s, if this is your recipe for flavor, then congratulations — you’ve unlocked a whole new level of disgusting.
Bon appétit, everyone.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst customer service. The AI got my order wrong, went to pick it up and politely asked to have it fixed. Waited for 20 minutes, then when the food was ready a second guy stammered over with the food. I again brought up the issue and he rolled his eyes and said it would take forever to fix. It was a very small and easy fix, place just has no leadership or accountability for staff.
Atmosphere: 1
Food: 1
Service: 1
Warning Grafton Domino’s Pizza Burned all food! Ordered sandwiches and brownies and the food is extremely burnt and hard as a rock! Complained to them and was told that’s just how the ovens work they sometimes burn the food or under cook it. They refused to remake the food, so much for tonight’s dinner!
Food: 1
Service: 1
Ordered a deluxe got a
cheese
Grabbed two medium pepperoni pizzas. The pizza was surprisingly good for what I consider a fast food pizza joint. If I wouldn't have had a coupon , it would have cost me $14 for a medium Pizza. Mind you, I consider their medium quite small. Would never pay full price for Domino's Pizza
Atmosphere: 2
Food: 4
Service: 4
Everything just tasted disgusting, the pizzas, the sauces, etc
Food: 1
I placed a curbside pickup order and followed the instructions to park on the east side with hazard lights on. When I arrived, there was already a car (likely a delivery vehicle) parked in the designated spot, so I temporarily parked near the door—what I now understand was a walkway area. I genuinely thought the staff would quickly bring out the pizza, as curbside is supposed to be a fast, convenient option.
Instead, a man named Wes came out and immediately spoke to me in a rude, condescending tone, telling me I had to move because I was in a “handicap spot” (which it wasn’t—it was a walkway). I understood the need to move, and I was not trying to block access or be disrespectful. What bothered me most was that as he walked away, he threw out, “That’s just driving 101,” in a sarcastic tone. That kind of attitude was totally unnecessary.
I wasn’t trying to cause any issues—I was just trying to pick up my order following the instructions given. A little kindness and understanding would have gone a long way. Hope they work on handling these situations more professionally.
Very fast and yummy food. Their tracker is right on the dot. I always come to this location!
Restaurantji Recommends
The Delivery driving rang my doorbell and placed my wings on the ground and left.
Order a large pan pizza and cheesy bread for delivery on Saturday 2/15/25. Could not be more disappointed. Is cheese scarce these days? Both the pizza and the “cheesy” bread barely had any cheese on either of them. We opted for the quick option on Saturday but we should have ordered from Tomaso’s or Even Odds or one of the other half dozen places in the area. Wr’re giving up on Dominos!
Excellent location. Pizza piping hot and fresh. Newer to the area and was glad to find a dominos in grafton
Asked for extra sauce and pepperoni and barely got any! Happened the last couple of times i ordered
Don’t order from here unless you’re ready to wait an hour and a half for cold pizza made incorrectly. Way too expensive for what it is. Take the money and treat yourself literally anywhere else.
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