Charleys Cheesesteaks

Cook was grabbing his phone and headphones while preparing my sandwich, hygiene not what I expected from other times I have visited.

Atmosphere: 1

Food: 1

Service: 3

These people know how to make a sammich

Atmosphere: 5

Food: 5

Service: 5

Worst experience ever! They made the wrong sandwich at 1st but at least hers looked better than the one the other girl redid. And the girl that redid the sandwich threw the one that was wrong in the garbage like she was mad. Anyway the girl clearly did not know what she was doing because she was struggling to get the chicken off the grill. I thought she would've made a new one because it was a mess. But no she just laughed and continued to make it. I said I wanted extra tomatoes and some jalapeños. No extra tomatoes but a bunch of jalapeños. Bread was hard and crumbling. Chicken was dry. My 12yr old daughter said she'd be embarrassed to hand something like that to a customer. And the fries weren't hot because they took so long do redo the sandwich. I didn't say anything because clearly nobody cared. Even though they seen me shaking my head. But I will be calling Monday morning to talk with the owner about this. And I tipped them! You shouldn't even have an option to tip right away not knowing what kind of service you're going to get.
12/13/25 Just wanted to say that I talked to the owner of the store not long after my review. He apologized for my experience and replaced my whole meal. I felt bad after talking to him because he said the he was having a hard time finding good people to work for him at that time and isn't always able to be there to make sure things are going good. Well when I went back for the replacement meal the employees did a way better job than the ones who were there my 1st time.

Atmosphere: 1

Food: 1

Service: 1

There was a hair in my Sandwich… they need to wear hair nets! It seems like they avoid taking customers’ orders

Atmosphere: 2

Food: 3

Service: 2

Went there to get 2 ultimate fries and an old school cheesesteak sandwich. It was the worst service I have ever had. Took about a half hour to get our food and it was cold. Sandwich had about 2 pieces of steak and nothing else on it. 4 people were working and nobody knew what they were doing. I usually have no problems with Charlie’s but this was terrible. Definitely lost my business.

Atmosphere: 1

Food: 1

Service: 1

Friendly service and tasty food. I recommend the Bacon 3 Cheese steak sub. Don't forget to throw on a tasty lemonade. Peach Lemonade uis my favorite.

Atmosphere: 5

Food: 5

Service: 5

Always great!!

Atmosphere: 5

Food: 5

Service: 5

Always friendly.

Horrible Horrible service. I wanted to get a number 2 and the girl taking the order was clearly having a bad day with a grumpy attitude. I was in a good mood asking exactly what I wanted a medium number 2 which says I want a meal not just sub. She snapped at me not for asking for fries and drink and walks away. I tell her superior I no longer want to eat here because or her attitude and honestly everyone here looked like they were miserable. This is not the kind of environment I would ever consider eating at. I wad pleasant with her until she told me this and any good fast food service should ask of you want a drink and meal with sub. Less than one star service.

Atmosphere: 1

Food: 3

Service: 1

Store is closed at 12:30pm on a Sunday.

Went during a busy lunch rush but the staff were very friendly, made my order correctly, and fresh. The staff would cover another station to help each other out. Great teamwork and customer service.

Our experience at this location was horrible. The cashier was extremely rude and had an attitude and argued with my husband about what he ordered. When the menu clearly stated different options for the #1. I've only had the fries there and I was going to order a combo but with how she was I opted out on that and just got some fries. While we were waiting for our food we noticed she was eating ice with her hands out of the ice machine. That is extremely disgusting. Our food was meh. Some of my fries werent done all the way and his sandwich didn't have flavor like in the past. We were highly unsatisfied with our order. Didn't see a manager on duty and if their was they should have stepped in with how she treated us.

Atmosphere: 1

Food: 2

Service: 1

They say it’s the number 1 Philly cheesesteak in the world. I don’t know about the world but it is definitely number 1 in Green Bay.

Atmosphere: 3

Food: 5

Service: 3

Waited 20 minutes for my food, teens were Off task and not focusing that well on the orders

Atmosphere: 2

Food: 5

Service: 3

Recommended dishes: Cheese Fries, Chicken Philly Steak Combo Meal, Watermelon Strawberry Lemonade

Lemonade is loaded with fruit and there good is always just so good!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Real Fruit Lemonades, Bacon 3 Cheesesteak Boxed Meal