Firehouse Subs Oneida Center

Horrible! Waited 30 minutes for my order to be made, and then the two people working had no idea how to make it. It was a classic firehouse hero.. I had to ask for a refund. Service was terrible, 6 other dissatisfied customers ahead of me. Won't ever have my service again.

Atmosphere: 1

Food: 1

Service: 1

Just had the nicest man take my order, great customer service and complimented my glasses. That man needs a raise- you can tell he has a true passion for his job and for being kind to others based on the way he treated me and the way I watched him treat the other customers as well. Sandwich is 🔥, I got the French Dip. I will be going back.

Atmosphere: 5

Food: 5

Service: 5

Ordered on the app fast service and great food!

Atmosphere: 5

Food: 5

Service: 5

Only place you'll find that needs an hour to make a sub sandwich, y'all need more help or better training, obviously missing flow.

Had the Thanksgiving Turkey Sub....wow it was awesome 👌🏿

Atmosphere: 5

Food: 5

Service: 5

Went in the store of the evening of 10/05/25. Store was out of ingredients to fulfill my order and gave me option of either a different sandwich or refund through the app. I chose to cancel order and refund. Their app stated porters picked up and completed and I needed to to deal with store order was placed with. Went back in the store and person in store claiming to be the manager on duty stated that there was nothing he could do to help me. I stated what the app said and we needed to figure something out because it was not my fault they couldn’t fulfill the order. He walked away from me while still talking. Called someone on the phone in the back and stated real loudly that he had a belligerent customer in the store. At that point, I told the girl behind the counter I was leaving because I (and everyone else in the store) heard what he said and it was quite apparent he was not going to solve my issue, He proceeded to state he had the “district manager” on the phone if I wanted to speak with him. I told him I would call the next day and speak with the general manager above him and proceeded to walk out when yelled, “WOW!” As I left.

Atmosphere: 3

Food: 1

Service: 1

Great service

Atmosphere: 5

Food: 5

Service: 5

It was an absolutely immaculate experience. The workers were some of the best I’ve ever seen. And I was very impressed with Brayden. He gave some of the best service I’ve ever gotten while eating out.

Atmosphere: 5

Food: 5

Service: 5

The Brayden was a phenomenal worker lovely guy

Atmosphere: 5

Food: 5

Service: 5

Food was immaculate could taste every flavor of the sub imaginable the atmosphere has a firefighter vibe and shares some history of the area and service was amazing very sweet people and free cookie or brownie for leaving a 5 star review

Atmosphere: 5

Food: 5

Service: 5

It was busy, but they explained that ahead of time and were friendly. Excellent mac and cheese and the Clubhouse sub was delicious!

Atmosphere: 5

Food: 5

Service: 5

Very good food selection and food was very good!

Atmosphere: 4

Food: 5

Service: 4

Very good delicious

Atmosphere: 5

Food: 5

Service: 5

Very good all around

Atmosphere: 5

Food: 5

Service: 5

Great sandwiches. But the restaurant was over 85 degrees inside. The staff looked severely overheated and sweaty.

Atmosphere: 1

Food: 5

Service: 5