QDOBA Mexican Eats

Chipotle for sure. from protein to quality of food. I tried them both within two week of each other before I made this review

Atmosphere: 4

Food: 1

Service: 4

Excellent service. Fast and friendly.

Atmosphere: 4

Food: 5

Service: 5

Great staff!

Atmosphere: 5

Food: 5

Service: 5

Fast paced good food.

Atmosphere: 5

Food: 5

Service: 5

Man I love the nachos, but quality consistency has been going way down. I used to come here 3 up to 4 or 5 times a week, but now every other time I go to this location they forget the meat, beans, or Pico, 2 MAIN ingredients that you put in first, are regularly forgotten.

I work, I don't have time to check my food at pickup then wait for them to remake it my food properly, especially when it's consistently messed up. I let it go because email support would help out, but now they want me to slush around my nachos every time I go there to see if it was made right, I don't need 2 free entrees, I need a correct order or my 1 entree refunded, heck it can even be a partial refund or % off next order, i don't have another 25-30 minutes to drive back, or 15 minutes to wait, that's the whole point of pickup!!!!!

Atmosphere: 1

Food: 5

Service: 1

I am/was a long-time (15+ years), loyal customer of Qdoba. For years, the East Side of Green Bay Qdoba was simply unbeatable. They always had friendly service, heaping portions, a high quality of food, and impeccable order execution (never got anything wrong). Then, last year in 2024, I placed a pickup order for National Burrito Day. I placed the order in the morning to pick-up at 5:30pm after my work shift. Upon arriving at the scheduled time, I was disappointed to see that my order was not there, and that it would be at least an hour wait before I received my food. I didn't understand how placing an order 8 hours in advance could be over an hour late, National Burrito Day or not. At any rate, I for the first time, had a bad taste in my mouth for this Qdoba. I complained and was given 2 free Entres. Thanks! I appreciated the gesture and continued to frequent this establishment.

However, upon a recent visit to the Green Bay East Side restaurant, I was aghast to discover that they had doused my bowl with the hottest, habanero salsa when I had clearly asked for it on the side. This was unacceptable, as it made the food uneatable. I called the restaurant and received basically something unintelligible over the phone about bringing the order back. Screw that, I didn't have the time or energy to drive back. I decided to take my complaint to the top, and submit a complaint through the app. I NEVER received a response to this day, and this was well over 3 months ago.

As time when on, I continued to get Qdoba at the West Side of Green Bay store. They aren't great but mostly got things right. Well, just a few days ago, I was told that I had a free entre expiring in the app. I decided to use it and was near the East Side restaurant, so I placed my order there. When I got the order home, it was doused in habanero and verde salsa, again rendering it way too spicy to eat! I ask for these salsas on the side to dip chips in in a controlled manner. The order slip that the employees should have been able to read, clearly stated that these salsas were to be put in cups, on the side. I was furious that this same restaurant made this mistake again. I called them and tried to explain the issue, but the manager/owner did not comprehend English that well. He told me again to bring in the bowl and he will give me a new one. I drove 15 minutes back to the restaurant to get a replacement. Once there, it literally took me like 3 minutes to explain what the issue was, AGAIN! They didn't quite understand. Eventually, they handed me a bag of chips and the 2 salsas I wanted on the side. I couldn't believe what was happening! I had to reiterate that I wanted a new bowl made because they ruined the first one with the salsa on it. They FINALLY figured out the issue and then made me a new bowl. Defeated, I took the new bowl home and sat down to eat it. Upon eating the food, I realized that they left out the guac and meat entirely!! I just had to laugh at that point. They essentially chased me out of the store with a bowl full of cheap ingredients because they couldn't be bothered with the issue.

I feel bad honestly. I assume ownership at this location changed at some point and the quality and service went down with it. I will continue to avoid this Qdoba like the plague and would advise others to as well. I am actually hard-pressed to give any Qdoba my business after the way I have been treated there recently, especially after being a loyal customer of over 15 years.

Atmosphere: 2

Food: 2

Service: 1

I like it ok but geez, my son goes there a couple times a week.

Atmosphere: 5

Food: 5

Service: 5

Order from here frequently both delivery and pickup. They repeatedly forget to include the juice in the kids meals and often forget the side of chips. We have called to complain and were told they double check all their orders. When I asked than how come chips and juice were missed today I was told well we try to double check the orders. Was also told they can’t refund as their app is a 3rd party and the only solution I was given was to drive there and pick up the items myself. This is getting very old, at this point we have probably paid for two or three kids meals just in missed beverages. When we pick up in person last week we double check the orders and shocker, no juice. Asked the employee for the juice and they were very rude and snippy. BE WARNED DOUBLE CHECK YOUR ORDERS.

Atmosphere: 1

Food: 3

Service: 1

Portion sizes are amazing here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salsa

Annoying to watch the workers sprinkle the tiniest amounts of each ingredient on a tortilla and charge you 13 dollars for it. You pay extra for a scoop of guacamole the size of a grape. Everything tastes decent which is why it’s bothersome it can’t be a lot cheaper

Delicious! The lady who made my taco salad (with out salad) last night was kind, polite and hard working. We even had a good laugh about the no salad ( I just really wanted the taco bowl with all the other ingredients but no lettuice- we laughed pretty hard as she made my food)

Restaurant AND restroom were clean, tidy, smelled fine, well lit parking lot, over all pleasant environment.

As someone who drives for a living, I know this place is my new little nook in green bay that I can relax and have a meal and decompress while eating inside. Usually I eat in my car. This Qdoba is an extension of my dining room table.
Great work staff! Ill be back in a few days!

Ps. My husband also chose to cater his company's lunch from thus location yesterday as well. Every one at his job enjoyed their food aswell

We both enjoy this qudoba over their competitor who is very near. Competitor who is very near has rice that is crunchy at times, plastic has been found in my food mutipule times, and never fails that there is avocado skin in the guacamole mix. (This last paragraph is the near by competitor- I will not return to the competitors location that is near by)

Qdoba for the win <3

Vegetarian options: Taco salad shell, tortilla, cheeses, corn, lettuice, Pico, salsas, beans, white rice, brown rice, avocado, bell pepper with onion mix, peppers, little tortilla strips.

Dietary restrictions: You pick the ingredients that you want, they give it to you.
I'm lactose intolerant, my husband is diabetic. We know that we can come here and customize our orders to a T.

Parking: There is plenty of parking. They are on the corner of the mini strip mall and their parking lot wraps frrom the front around to the back side of their building. They have outdoor seating available aswell

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burritos, Salsa, Side of Brown Rice, Tortilla Chips, Side of Black Beans, Chocolate Chunk Cookie

A people who love and respect

Atmosphere: 5

Food: 5

Service: 5

Very good.. Good options to customize a bowl. I went simple today

Atmosphere: 5

Food: 5

Service: 5

They’ll deliver half your order and then hang up on tou when you ask for help. Dont go to this store. They hate customers.

Good service by staff.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor