Same as a lot of previous comments. Rude staff. People expect more when they're paying $7 for a simple drink and then you ask for a tip on top of that (screens just going to ask you a question lol). Just went there 12/14 at 3:30. After I went to the speaker to pick up my mobile order on my way to the window, my daughter asked me if she could get a hot chocolate. So I tried to order it at the window. Heavyset girl just glares at me and tells me to order at the speaker next time. I told her my kid just asked me for one on my way up here, as I expected no response. Just continues glaring and shuts the window. Unbelievable. I was literally the only car at the drive-thru, it makes absolutely no difference if I asked at the window. I used to work at that Starbucks when they were across the street and customer service was our number one priority, and that was before we had four or five different coffee places all within 100 ft of us like they do now. You have stiff competition now and you're more expensive than every other place. You better step it up. It's a shame that the level of employee quality has gone down so much in the last several years. To the rude barista, It's not a difficult concept. If you don't like your job, go get an education and some skills and then quit. Don't take your bad attitude out on other people. You don't have to be there.
Sam Johnson
Starbucks is generally meh. For some reason my work laptop feels Starbucks wifi isn't secure. Not just this Starbucks, but all of them. Makes it an inconvenient place to stop for a cup while getting some work done.
Super friendly staff though.
Atmosphere: 2
Food: 3
Service: 5
Ebony Johnson
Staff was very rude. We came in and greeted the person behind the counter, who got rude with us immediately (his nametag said Eddie) and made it clear that we were inconveniencing him by existing in the store. It took ten minutes to get a grande strawberry acai lemonade and fifteen to get a pecan cortado. We were one of two couples in the store and only a few cars came through the drive thru. For the most part, the staff was talking amongst themselves and laughing at what other people had ordered, gossipping out loud. We could hear them across the lobby. Very unwelcoming and we will be avoiding this location at all costs.
Atmosphere: 1
Food: 3
Service: 1
Valentine Willi
I’ve stopped here a few times, and every time the line is pretty short, but somehow it takes close to 10 mins to get from the box to the window. I only stop at this store out of convenience of where I am headed, otherwise I wouldn’t stop here. My drink always tastes bad, like it’s full of chemicals. My drink is a Venti Iced White Mocha with caramel syrup and cold foam. Ive ordered at the box and through mobile, as at first I thought maybe it was because the ice melted into the drink and watered it down. But no matter when or how i order it, it still tastes like my drink was sprayed with chemicals. They probably are not cleaning their ice machine correctly, I would not recommend this store for iced beverages.
Atmosphere: 2
Food: 1
Service: 2
Hayley Fletcher
They were a little slow for how many people were working, but no big complaints. Drink was delicious and baristas were courteous!
Atmosphere: 5
Food: 5
Service: 4
Christine Moser
I didn't go in and I didn't get food service in my beverage what's phenomenal as always!
Service: 5
Yuri Nekrasov
Worst starbucks location in Green Bay. DO NOT GO HERE. staff is rude and place is dirty.
Atmosphere: 1
Service: 1
B Marie
Ordered a venti mocha cookie crumble frappe with 2 pumps of hazelnut which wasn’t added to the drink & it tasted watered down
Amerin4u D
These people on military always take care of me
Atmosphere: 5
Food: 5
Service: 5
Michael Anand-Obleton
Loved my hazelnut mocha. Served within seconds in a ceramic mug with my name on it. Nice touch. Miss Natalie was very helpful.
The bathrooms are code-locked, and you have to get an employee to open them (they don’t give you the code). This is a coffee shop. Your main thing is a diuretic. Why are the backrooms on lockdown? And the bathrooms themselves are completely mid. I order food/drinks every hour or two whileI study, as a way to “pay my rent” at the table. But having to grab an employee to let me into the bathroom is awkward, and enough of a nuisance that I don’t plan to come back to this location. Bellvue is way better. Other info: Staff were nice, it has outlets, and a nice patio with an unobstructed view of WI Auto Title Loans.
Atmosphere: 3
Service: 5
San-chan T
Not even one person behind the counter smiles and welcomed us. Very dirty place with spilled coffee and trash everywhere. Gross
Linda Vang
Service wasn’t friendly.
Atmosphere: 1
Food: 2
Service: 1
Sugar Shane Webster
We never get food here but our coffee is always on point.
Atmosphere: 5
Service: 5
Joe Bear
Stopped to buy 2 gift cards. Window person was nice and pleasant. My frustration is they did not notate the amounts on the gift cards. I called the number on the back of the card and was told the only way they could tell me the amount was to scratch off the code. No bueno for cards I’m giving away. Was told I had to go back to the store to find out. Which I did but was told they don’t write the amounts down. Almost like it was my fault. Very annoyed as it took an hour away from being at work with all the round trip running. Last time buying a gift card at Starbucks.
Same as a lot of previous comments. Rude staff. People expect more when they're paying $7 for a simple drink and then you ask for a tip on top of that (screens just going to ask you a question lol). Just went there 12/14 at 3:30. After I went to the speaker to pick up my mobile order on my way to the window, my daughter asked me if she could get a hot chocolate. So I tried to order it at the window. Heavyset girl just glares at me and tells me to order at the speaker next time. I told her my kid just asked me for one on my way up here, as I expected no response. Just continues glaring and shuts the window. Unbelievable. I was literally the only car at the drive-thru, it makes absolutely no difference if I asked at the window. I used to work at that Starbucks when they were across the street and customer service was our number one priority, and that was before we had four or five different coffee places all within 100 ft of us like they do now. You have stiff competition now and you're more expensive than every other place. You better step it up. It's a shame that the level of employee quality has gone down so much in the last several years. To the rude barista, It's not a difficult concept. If you don't like your job, go get an education and some skills and then quit. Don't take your bad attitude out on other people. You don't have to be there.
Starbucks is generally meh. For some reason my work laptop feels Starbucks wifi isn't secure. Not just this Starbucks, but all of them. Makes it an inconvenient place to stop for a cup while getting some work done.
Super friendly staff though.
Atmosphere: 2
Food: 3
Service: 5
Staff was very rude. We came in and greeted the person behind the counter, who got rude with us immediately (his nametag said Eddie) and made it clear that we were inconveniencing him by existing in the store. It took ten minutes to get a grande strawberry acai lemonade and fifteen to get a pecan cortado. We were one of two couples in the store and only a few cars came through the drive thru. For the most part, the staff was talking amongst themselves and laughing at what other people had ordered, gossipping out loud. We could hear them across the lobby. Very unwelcoming and we will be avoiding this location at all costs.
Atmosphere: 1
Food: 3
Service: 1
I’ve stopped here a few times, and every time the line is pretty short, but somehow it takes close to 10 mins to get from the box to the window. I only stop at this store out of convenience of where I am headed, otherwise I wouldn’t stop here. My drink always tastes bad, like it’s full of chemicals. My drink is a Venti Iced White Mocha with caramel syrup and cold foam. Ive ordered at the box and through mobile, as at first I thought maybe it was because the ice melted into the drink and watered it down. But no matter when or how i order it, it still tastes like my drink was sprayed with chemicals. They probably are not cleaning their ice machine correctly, I would not recommend this store for iced beverages.
Atmosphere: 2
Food: 1
Service: 2
They were a little slow for how many people were working, but no big complaints. Drink was delicious and baristas were courteous!
Atmosphere: 5
Food: 5
Service: 4
I didn't go in and I didn't get food service in my beverage what's phenomenal as always!
Service: 5
Worst starbucks location in Green Bay. DO NOT GO HERE. staff is rude and place is dirty.
Atmosphere: 1
Service: 1
Ordered a venti mocha cookie crumble frappe with 2 pumps of hazelnut which wasn’t added to the drink & it tasted watered down
These people on military always take care of me
Atmosphere: 5
Food: 5
Service: 5
Loved my hazelnut mocha. Served within seconds in a ceramic mug with my name on it. Nice touch. Miss Natalie was very helpful.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The bathrooms are code-locked, and you have to get an employee to open them (they don’t give you the code). This is a coffee shop. Your main thing is a diuretic. Why are the backrooms on lockdown?
And the bathrooms themselves are completely mid.
I order food/drinks every hour or two whileI study, as a way to “pay my rent” at the table. But having to grab an employee to let me into the bathroom is awkward, and enough of a nuisance that I don’t plan to come back to this location. Bellvue is way better.
Other info: Staff were nice, it has outlets, and a nice patio with an unobstructed view of WI Auto Title Loans.
Atmosphere: 3
Service: 5
Not even one person behind the counter smiles and welcomed us.
Very dirty place with spilled coffee and trash everywhere.
Gross
Service wasn’t friendly.
Atmosphere: 1
Food: 2
Service: 1
We never get food here but our coffee is always on point.
Atmosphere: 5
Service: 5
Stopped to buy 2 gift cards. Window person was nice and pleasant. My frustration is they did not notate the amounts on the gift cards. I called the number on the back of the card and was told the only way they could tell me the amount was to scratch off the code. No bueno for cards I’m giving away. Was told I had to go back to the store to find out. Which I did but was told they don’t write the amounts down. Almost like it was my fault.
Very annoyed as it took an hour away from being at work with all the round trip running. Last time buying a gift card at Starbucks.
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