First customer that day and got served appropriately the attendant was spot on when I arrived
Atmosphere: 4
Food: 5
Service: 5
John Forester
Im a little late to the party but I can not stress enough how bad my encounter was. I walked in to a happy group of workers who were smiling and happy (about 8 pm) and ordered. As im waiting for my sandwich, someone who i will only assume was the manager walked in and screamed at these workers. Not small or like a manager should. But more along the lines of angrily screamed at these people. One of the females broke down in tears and the others tried to comfort her. I cannot begin to say how sorry I feel for them that that's the manager. I've worked many jobs. I've never once seen that level of blatant disrespect or disregard for others in my life. Subway needs to get its shit together because I would've been calling the owner. I implore you to get better management.
Atmosphere: 1
Food: 3
Service: 1
Aby Walsdorf-Judkins
Ordered through the app for delivery to St. Vincent hospital. Ordered 3 sandwiches, all relatively simple orders. Chicken Bacon Ranch wrap made traditional, 6” oven roasted turkey with lettuce, tomatoes and extra black olives, and a Boss (meatball sub) with extra pepperoni and deluxe meat (3.50 up charge). I get a text from my driver that they’re out of meatballs, so we call the driver and requested the meatballs be swapped for teriyaki chicken. Driver confirms and tells the sandwich maker. We get the sandwiches, the turkey sandwich has no olives at all, and the “Boss” is just bread and chicken. When I went to the restaurant to receive at least a partial refund (the difference of the boss with the additional fixings and what I got) I was met with a hostile worker saying that it was DoorDashes fault the food was incorrect. And when stating they made the food and as the merchant are the ones to give the refund told me he didn’t give a shit. Refused to give me a managers name to speak to the next business day, and refused to give a number to contact corporate instead. If you’re thinking of ordering here, cut your loses.
Atmosphere: 1
Food: 1
Service: 1
Heidi Lueck
They messed up my order. I made a second trip to get the order fixed. The manager said she wasn’t going to charge me. I did get charged, so I went back. Apparently she meant she wasn’t going to charge me for the second sandwich she made to replace their mistake. Well of course, that goes without saying.
At least they offered to give me a discount on a new order. These people need to learn to read an order and how to communicate clearly. My receipt clearly said “no jalapeños please” when Colton made it with jalapeños. They also didn’t give me any utensils to eat their nachos the first time. The second time they game me a spoon to eat nachos, which was not easy to eat. They were out of forks at 6:00 pm.
I will use different locations from now on where the service is better. I felt like an inconvenience to them.
The app won’t let me use the balance on my gift card and pay the rest with a debit card. They said I have to call corporate. Fine.
They were so understaffed that I waited with two other couples for about 30 minutes for them to serve customers who came in after us and were ordering at the counter. The rest of us were waiting on mobile orders that they clearly had been unable to make.
Atmosphere: 3
Food: 3
Service: 1
Hailey Rundale
I've been here a couple of times after work to grab a sub and go. I've realised third shift staff are considerate, they like to have a laugh with you, ask about your day and that's okay as they do have professionalism with this too. What I'm disgusted by and wish I could put 0 stars for is management. The lady I've witnessed had no respect for her staff, shouting at them in front of customers to then argue with the guy in front of me about his sandwich, shouting at him while the guy was trying to explain calmly. From what I've witnessed it's just not a healthy or positive work environment being enforced from management. I just hope this is picked up on In the future.
Atmosphere: 1
Food: 1
Service: 3
kissjlm kissjlm
Out of anything I wanted
Atmosphere: 5
Food: 3
Service: 5
Charlene Aranda
It's always a plus getting greeted by an employee when you walk in! Very good customer service from the lady who took and made my order!
Atmosphere: 5
Food: 5
Service: 5
Angelica Pfitzinger
Staff very unhelpful after an online order placed and they didn't have the items. They didn't want to refund my purchase.
Atmosphere: 1
Food: 1
Service: 1
Addie Heizler
If I could give this food 0 stars I would. I’ll start with the fact that when I opened my sandwich I was greeted with a digesting mushy sub. The toppings looked expired, and the sandwich was ripped halfway through not cut. I was crying a lot so I looked in the bag for a napkin only to find AIR! Not a single napkin, I had to wipe my eyes on the bag. Very unsatisfied do not eat here period.
Atmosphere: 5
Food: 1
Service: 1
Jody Unsinn
Ordered avocado on my sandwich, paid extra for it but none put on my sandwich. The spinach was mushy in spots and dark dark green and the cucumbers were starting to get brown on the edges. It was disgusting, I could not eat my sandwich for fear of the meat not being fresh either. What a waste. On a positive note, the cookies were delicious
To the 2 gentlemen working this evening-I appreciate you fixing my order from another store. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Fuck Crazy
Ok apparently people don't understand how to be real adults so im gonna explain this. If you go in and ask questions, the employees explain that there is no store phone because people call and harass constantly when they did. Next is at night they don't have meatballs some nights because so many people come in and crowd lobby. It's the ONLY 24 hour subway so people have some leniency. The 3rd shift is exhausted. I've come in before and 1 person is doing the work of 2 or 3. But customers come first so alot of the time we can't expect 1 guy to make all the food, serve everyone and make everything they need to in the back. They aren't superman. I've walked in with a full lobby before and there was 1 man making easily 8 9 sandwiches at once. He was trying his best but he was alone and we need to understand that. It's not the employees fault for the little amount of help they have.
Atmosphere: 4
Food: 5
Service: 5
Niasia Is Blessed
Everything was good the customer service all that
Food: 5
Service: 5
Trinity Rose Joslin
The phone number isn't correct and the app support for online ording is garbage. I have missing item for my order. But can't even call because the fricjen number doesn't even work. Absolutely disgraceful.
Atmosphere: 1
Food: 2
Service: 1
ROBERT GOODRICH
The service was great! Everything was fresh. My son and I had a good dinner together.
First customer that day and got served appropriately the attendant was spot on when I arrived
Atmosphere: 4
Food: 5
Service: 5
Im a little late to the party but I can not stress enough how bad my encounter was. I walked in to a happy group of workers who were smiling and happy (about 8 pm) and ordered. As im waiting for my sandwich, someone who i will only assume was the manager walked in and screamed at these workers. Not small or like a manager should. But more along the lines of angrily screamed at these people. One of the females broke down in tears and the others tried to comfort her. I cannot begin to say how sorry I feel for them that that's the manager. I've worked many jobs. I've never once seen that level of blatant disrespect or disregard for others in my life. Subway needs to get its shit together because I would've been calling the owner. I implore you to get better management.
Atmosphere: 1
Food: 3
Service: 1
Ordered through the app for delivery to St. Vincent hospital. Ordered 3 sandwiches, all relatively simple orders. Chicken Bacon Ranch wrap made traditional, 6” oven roasted turkey with lettuce, tomatoes and extra black olives, and a Boss (meatball sub) with extra pepperoni and deluxe meat (3.50 up charge). I get a text from my driver that they’re out of meatballs, so we call the driver and requested the meatballs be swapped for teriyaki chicken. Driver confirms and tells the sandwich maker. We get the sandwiches, the turkey sandwich has no olives at all, and the “Boss” is just bread and chicken.
When I went to the restaurant to receive at least a partial refund (the difference of the boss with the additional fixings and what I got) I was met with a hostile worker saying that it was DoorDashes fault the food was incorrect. And when stating they made the food and as the merchant are the ones to give the refund told me he didn’t give a shit. Refused to give me a managers name to speak to the next business day, and refused to give a number to contact corporate instead. If you’re thinking of ordering here, cut your loses.
Atmosphere: 1
Food: 1
Service: 1
They messed up my order. I made a second trip to get the order fixed. The manager said she wasn’t going to charge me. I did get charged, so I went back. Apparently she meant she wasn’t going to charge me for the second sandwich she made to replace their mistake. Well of course, that goes without saying.
At least they offered to give me a discount on a new order. These people need to learn to read an order and how to communicate clearly. My receipt clearly said “no jalapeños please” when Colton made it with jalapeños. They also didn’t give me any utensils to eat their nachos the first time. The second time they game me a spoon to eat nachos, which was not easy to eat. They were out of forks at 6:00 pm.
I will use different locations from now on where the service is better. I felt like an inconvenience to them.
The app won’t let me use the balance on my gift card and pay the rest with a debit card. They said I have to call corporate. Fine.
They were so understaffed that I waited with two other couples for about 30 minutes for them to serve customers who came in after us and were ordering at the counter. The rest of us were waiting on mobile orders that they clearly had been unable to make.
Atmosphere: 3
Food: 3
Service: 1
I've been here a couple of times after work to grab a sub and go. I've realised third shift staff are considerate, they like to have a laugh with you, ask about your day and that's okay as they do have professionalism with this too. What I'm disgusted by and wish I could put 0 stars for is management. The lady I've witnessed had no respect for her staff, shouting at them in front of customers to then argue with the guy in front of me about his sandwich, shouting at him while the guy was trying to explain calmly. From what I've witnessed it's just not a healthy or positive work environment being enforced from management. I just hope this is picked up on In the future.
Atmosphere: 1
Food: 1
Service: 3
Out of anything I wanted
Atmosphere: 5
Food: 3
Service: 5
It's always a plus getting greeted by an employee when you walk in! Very good customer service from the lady who took and made my order!
Atmosphere: 5
Food: 5
Service: 5
Staff very unhelpful after an online order placed and they didn't have the items. They didn't want to refund my purchase.
Atmosphere: 1
Food: 1
Service: 1
If I could give this food 0 stars I would. I’ll start with the fact that when I opened my sandwich I was greeted with a digesting mushy sub. The toppings looked expired, and the sandwich was ripped halfway through not cut. I was crying a lot so I looked in the bag for a napkin only to find AIR! Not a single napkin, I had to wipe my eyes on the bag. Very unsatisfied do not eat here period.
Atmosphere: 5
Food: 1
Service: 1
Ordered avocado on my sandwich, paid extra for it but none put on my sandwich. The spinach was mushy in spots and dark dark green and the cucumbers were starting to get brown on the edges. It was disgusting, I could not eat my sandwich for fear of the meat not being fresh either. What a waste. On a positive note, the cookies were delicious
Food: 1
Restaurantji Recommends
To the 2 gentlemen working this evening-I appreciate you fixing my order from another store. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ok apparently people don't understand how to be real adults so im gonna explain this. If you go in and ask questions, the employees explain that there is no store phone because people call and harass constantly when they did. Next is at night they don't have meatballs some nights because so many people come in and crowd lobby. It's the ONLY 24 hour subway so people have some leniency. The 3rd shift is exhausted. I've come in before and 1 person is doing the work of 2 or 3. But customers come first so alot of the time we can't expect 1 guy to make all the food, serve everyone and make everything they need to in the back. They aren't superman. I've walked in with a full lobby before and there was 1 man making easily 8 9 sandwiches at once. He was trying his best but he was alone and we need to understand that. It's not the employees fault for the little amount of help they have.
Atmosphere: 4
Food: 5
Service: 5
Everything was good the customer service all that
Food: 5
Service: 5
The phone number isn't correct and the app support for online ording is garbage. I have missing item for my order. But can't even call because the fricjen number doesn't even work. Absolutely disgraceful.
Atmosphere: 1
Food: 2
Service: 1
The service was great! Everything was fresh. My son and I had a good dinner together.
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