Friday 01/31/2025 around 1:40pm, I went to the bakery to order cupcakes to be done Sunday 02/02/2025 for my daughter’s birthday. However I wasn’t greeted by the baker that day, I was ignored. Then when I did get her attention I was told I couldn’t have an order for Sunday but I could Monday. I asked why because I always order two days a way with zero issues. I was told there wouldn’t be anyone to decorate the cupcakes. So I went online and ordered the cupcakes and my order was ready on Sunday. When I arrived to pick them up. There was a cake decorator in sight and happily gave me my cupcakes. So the question/issue is why was I lied to on Friday
Atmosphere: 1
Food: 5
Service: 1
April Taylor
Called bakery department today for some questions on an order and the guy I spoke to was rude. Hire some people who have customer service skills. He hung up on me because he couldn't answer my question. Didn't ask if there was anything else he could do. Didn't offer to get someone else on the phone. Just hung up. Very unprofessional.
Friday 01/31/2025 around 1:40pm, I went to the bakery to order cupcakes to be done Sunday 02/02/2025 for my daughter’s birthday. However I wasn’t greeted by the baker that day, I was ignored. Then when I did get her attention I was told I couldn’t have an order for Sunday but I could Monday. I asked why because I always order two days a way with zero issues. I was told there wouldn’t be anyone to decorate the cupcakes. So I went online and ordered the cupcakes and my order was ready on Sunday. When I arrived to pick them up. There was a cake decorator in sight and happily gave me my cupcakes. So the question/issue is why was I lied to on Friday
Atmosphere: 1
Food: 5
Service: 1
Called bakery department today for some questions on an order and the guy I spoke to was rude. Hire some people who have customer service skills. He hung up on me because he couldn't answer my question. Didn't ask if there was anything else he could do. Didn't offer to get someone else on the phone. Just hung up. Very unprofessional.
Atmosphere: 3
Food: 5
Service: 1
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