Online order ready over 25 minutes late. Hot part of order was ice cold, and 2 of 3 subs made incorrectly and missing ingredients. No awareness or apology from manager working. Stay away.
Atmosphere: 1
Food: 1
Service: 1
Angie Edwards
Online orders are not done correctly, fries and cheese curds are maybe warm, fries cold, no tomatoes and they add tomatoes, lettuce is transparent and wilted. Just sad, and for what they cost...definitely not worth it!
Atmosphere: 3
Food: 1
Service: 1
Hannah
Horrible customer service. I ordered chicken tenders, small shake and fries. Well the order was wrong... I ended up getting charged for a sub with the tenders, shake and fries. I wait the longest time and when she gave me my order she just stared at me. My shake was overflowing out of the cup and got the bag with my order in it all sticky. Then she barely mumbled an apology for the long wait. I would not go here.
Atmosphere: 1
Food: 1
Service: 1
Christopher LeGault (AF3C)
The reviews speak for themselves. Very slow service, got the wrong food that was ordered and manager was unprofessional. Called to inform that wrong order was received and was interrupted multiple times and was spoken to very condescendingly. Will be reaching out to corporate as this was completely unacceptable. Terrible customer service, stay away from this location if you can. This isn’t the first time having issues, but this was the final straw.
Atmosphere: 1
Food: 1
Service: 1
Nhadlyn C
Get subs from here it's very good
Atmosphere: 3
Food: 5
Service: 4
Wade Griffin
When I ate here the African American employees openly gossiped about me because I ordered water with my meal. Maybe another reason they gossiped about me is my hair may have looked bad because for the last 10 years or so I was helping my elderly mother and my intellectual challenged brother. Yet, do you normally attack people you dont know out of trying to be proud? It's just a sign of Obama and Biden policies emboldening minorities towards belligerence, aggression and sometimes criminal action.
Atmosphere: 1
Food: 5
Service: 1
Lisa Griger
We stopped in for a quick bite before a celebration of life ceremony.
Atmosphere: 5
Food: 5
Service: 5
Ricky Lovett
Can we please just close this location already?? The people who work here are extremely lazy, they never have orders on time, and most of the time the orders are simply just wrong. There's a Cousin's down the block in Franklin and it's simply a night and day difference between both places. The Franklin location has their r orders on time, the workers actually do their job, and I have never received a wrong order from that location. Enough is enough.... Cousin's save yourself some money and close this location.... it's simply a joke at this point.
Atmosphere: 1
Food: 2
Service: 1
Mike Berg
good food, good price.
Atmosphere: 5
Food: 5
Service: 5
Dave Nagel
While I generally don't have an issue with the food, I have issues with ordering online only yo show up and wait on my order not even being started. It may seem petty, but it's the principal of it.
Had trouble with the online ordering app. I guess I am to old to work the app !
Atmosphere: 5
Food: 5
Service: 5
megan Lemke
I had a pick up order at 1pm and was even a little late to pick up and my fries weren't done and no mayo for my sub in a bowl. Very disappointing.
Kemeelah Fair
The manager there was very unprofessional and refused to take my coupon as I advised to her. I have the cousin Subs app and the coupons should work. She didn’t care she was unprofessional. I wouldn’t recommend it if it was free.
Atmosphere: 1
Food: 1
Service: 1
Daisie Daisie
Cold fries and the staff were so busy doing I don't know what that they couldn't greet and take orders right away. There was literally NO one in the restaurant 😞
Atmosphere: 3
Food: 2
Service: 3
Wendy Sjoblom
The food was decent but the menu is overwhelming. The food came staggered for our group even though the place wasn't too busy.
Online order ready over 25 minutes late. Hot part of order was ice cold, and 2 of 3 subs made incorrectly and missing ingredients. No awareness or apology from manager working. Stay away.
Atmosphere: 1
Food: 1
Service: 1
Online orders are not done correctly, fries and cheese curds are maybe warm, fries cold, no tomatoes and they add tomatoes, lettuce is transparent and wilted. Just sad, and for what they cost...definitely not worth it!
Atmosphere: 3
Food: 1
Service: 1
Horrible customer service. I ordered chicken tenders, small shake and fries. Well the order was wrong... I ended up getting charged for a sub with the tenders, shake and fries. I wait the longest time and when she gave me my order she just stared at me. My shake was overflowing out of the cup and got the bag with my order in it all sticky. Then she barely mumbled an apology for the long wait. I would not go here.
Atmosphere: 1
Food: 1
Service: 1
The reviews speak for themselves. Very slow service, got the wrong food that was ordered and manager was unprofessional. Called to inform that wrong order was received and was interrupted multiple times and was spoken to very condescendingly. Will be reaching out to corporate as this was completely unacceptable. Terrible customer service, stay away from this location if you can. This isn’t the first time having issues, but this was the final straw.
Atmosphere: 1
Food: 1
Service: 1
Get subs from here it's very good
Atmosphere: 3
Food: 5
Service: 4
When I ate here the African American employees openly gossiped about me because I ordered water with my meal. Maybe another reason they gossiped about me is my hair may have looked bad because for the last 10 years or so I was helping my elderly mother and my intellectual challenged brother. Yet, do you normally attack people you dont know out of trying to be proud? It's just a sign of Obama and Biden policies emboldening minorities towards belligerence, aggression and sometimes criminal action.
Atmosphere: 1
Food: 5
Service: 1
We stopped in for a quick bite before a celebration of life ceremony.
Atmosphere: 5
Food: 5
Service: 5
Can we please just close this location already?? The people who work here are extremely lazy, they never have orders on time, and most of the time the orders are simply just wrong. There's a Cousin's down the block in Franklin and it's simply a night and day difference between both places. The Franklin location has their r orders on time, the workers actually do their job, and I have never received a wrong order from that location. Enough is enough.... Cousin's save yourself some money and close this location.... it's simply a joke at this point.
Atmosphere: 1
Food: 2
Service: 1
good food, good price.
Atmosphere: 5
Food: 5
Service: 5
While I generally don't have an issue with the food, I have issues with ordering online only yo show up and wait on my order not even being started. It may seem petty, but it's the principal of it.
Restaurantji Recommends
Had trouble with the online ordering app. I guess I am to old to work the app !
Atmosphere: 5
Food: 5
Service: 5
I had a pick up order at 1pm and was even a little late to pick up and my fries weren't done and no mayo for my sub in a bowl. Very disappointing.
The manager there was very unprofessional and refused to take my coupon as I advised to her. I have the cousin Subs app and the coupons should work. She didn’t care she was unprofessional. I wouldn’t recommend it if it was free.
Atmosphere: 1
Food: 1
Service: 1
Cold fries and the staff were so busy doing I don't know what that they couldn't greet and take orders right away. There was literally NO one in the restaurant 😞
Atmosphere: 3
Food: 2
Service: 3
The food was decent but the menu is overwhelming. The food came staggered for our group even though the place wasn't too busy.
Atmosphere: 5
Food: 4
Service: 4
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