This culver’s has the worst service I have ever seen. My food took forever to come out even though i was literally the only person there. Young kids working the registers at night are disrespectful and have a hard time listening as shows when you get your food that is completely made wrong. Just skip this place all together and take the longer drive to Kopps. Way better service and food there. My burgers from my most recent experience looked like someone sat on them. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Cortney Romo
Went through drive to only get custard today. No HOT food and they parked me. They literally have what looks like 15-20 workers, half of them standing around talking to each other but you got to park someone that should’ve been one of the easiest customers. When I tell her at the window that she’s got to be kidding about parking me for custard, she proceeds to talk crap to another worker about me while the window is still open. This Culver’s is the worst. Rude kids working with zero customer service skills, zero smiles and everything takes twice as long to get done. My last food order I ordered online 20 minutes early, got there and still waited another 15 minutes for my food. Only thing decent about my trip there today was the kid that brought my order out 5-10 minutes later. At least he said have a good night. YIKES, do better!! This was the order that took 10 plus minutes to make.
Atmosphere: 1
Service: 1
Cheryl Becker
My husband placed an order thru the drive thru. Along with the food he ordered 2 dished of Chocolate ice-cream. The order was brought out. He was handed the ice-cream then the food. When he got home he realized the ice-cream had some vanilla in the center and some dark specks. I called to let them know they gave us the wrong ice-cream. I was told it was the flavor of the day and it also has Carmel in it. There was no im sorry. I said they need to be more careful as someone could be allergic to something in there. She kind of chuckled and said we'll I'll tell my manager. No I'm sorry how can we fix it. So maybe her manager will like to know how much they mess up.
Food: 3
Service: 1
James F Gordon
AWFUL service. We sat in the drive through for 25 minutes. They forgot our fries. My milkshake probably was done 20 minutes before we got our food, so it was soupy, AND the wrong flavor.
We tried calling to speak to a manager and nobody answered. AVOID THIS LOCATION.
Atmosphere: 2
Food: 1
Service: 1
Laura Dudley
I pulled up to the the drive thru shortly before 8:30 pm. The perimeter of the building was dark and when I found the menu board, it was dark as well! I could not read it. I mentioned this to the order taker but she didn't seem too concerned. Waited 15-20 minutes for a small order. No napkins in bag. Will not return to this location.
Atmosphere: 1
Food: 3
Service: 1
Andrew Carr
Pretty bad tonight. Placed a carry out at 6:45 for 7:30. Arrived at 7:30, order not ready until 7:50. Didn’t give me custard with order, I asked for it, and when they gave it to me custard was already melted. Also forgot to include any sauces in the order- including the honey mustard/ranch with the chicken tenders and the additional side of ranch I paid for.
Atmosphere: 2
Food: 2
Service: 2
Marie Peterson
The last 2 times at drive through, we have order ice cream and one hot item. By the time we get the order the ice cream is half melted. Why can’t they do the hot item before they make the ice cream. Or at least freeze ice cream until hot item is done.
Atmosphere: 3
Food: 5
Service: 2
Riley menting
This was the most disorganized Culver’s I have ever been to and the man who is supposed to be in charge seems to have absolutely ZERO clue what’s going on. It took over 30 minutes to receive our order. While we stood there and waited for our food, several other costumers were coming up to the counter complaining about missing items and asking that they are refunded. The management is totally unfazed, no apologies to anybody, and almost annoyed that he has to do the work to make things right with these peoples orders?! When they finally got our order ready, the manager then tried to hand us three soupy ice creams…and I mean SOUP! They were so melted you were not even able to use a spoon!! Again, the manager is annoyed but he makes us new ice creams. I go to try my ice cream, and it TASTES LIKE CHEMICALS!!!! Not even edible and I had to throw it away. To sum things up, I will NEVER be eating at this Culver’s again. Lazy and inattentive management and not even my ice cream was worth the trip!
Atmosphere: 1
Food: 2
Service: 1
blink outatime
They always forget things at this location, also Culver’s needs to learn that lettuce should never be below a protein on the bun. Anyone that knows how to cook knows this. I have to rebuild my sandwich every time I order here so it tastes better and doesn’t have soggy lettuce.
Atmosphere: 3
Food: 2
Service: 3
Jay B
Food came fast. Maybe to fast, burger was warm at best cheese was cold not even melted the slightest. Worst culvert experience ever.
My burger was undercooked and I’m pretty infuriated because I waited 31 minutes for a horrible sandwich that I paid 25$ for also my large curds were missing and my shake wasn’t even frozen it was practically milk I’m so disappointed in this location it used to be so good but it’s like it went downhill in the last 3 weeks I complain every time to a manager and nothing changes
Atmosphere: 1
Food: 1
Service: 1
Robert MacCluskey
Culver's is a good quick eat and go.They are franchises now but I'm sure the Family is setting the standard.Some that I've been to can use a little help.But for the most part Thier still good.
Atmosphere: 5
Food: 5
Service: 5
Tina Rogers
I simply placed an order for a small strawberry malt and waited over 20 minutes… they said “didn’t you flag down the food runners” if it was my fault. She said sorry the runner forgot it on top of the cooler. Worst experience I have ever ever had at a Culver’s. I will never go back to this one!
Atmosphere: 1
Food: 1
Service: 1
Autumn P
Tell me why I was standing waiting to order for almost 5 minutes while 6 staff members stood there talking to each other. There was no line of people waiting to order.
Atmosphere: 2
Food: 4
Service: 1
ervin epps
Every time I go to this location it’s more of a joke each and every time. I’ve worked in fast food service for many years and truly don’t understand. I placed an online order and when I arrived was told my order was still being worked on, fair. Waited patiently 5 minutes pass, 10 minutes pass. I go back up to the counter and never get acknowledged wait another 5 minutes. Ask the cashier if my order is ready and now it’s been sitting on the rack for 10 minutes with 10 different employees standing around joking around and truly not working. This location will ruin what Culver’s exactly does and truly hate that it hasn’t changed.
This culver’s has the worst service I have ever seen. My food took forever to come out even though i was literally the only person there. Young kids working the registers at night are disrespectful and have a hard time listening as shows when you get your food that is completely made wrong. Just skip this place all together and take the longer drive to Kopps. Way better service and food there. My burgers from my most recent experience looked like someone sat on them. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
Went through drive to only get custard today. No HOT food and they parked me. They literally have what looks like 15-20 workers, half of them standing around talking to each other but you got to park someone that should’ve been one of the easiest customers. When I tell her at the window that she’s got to be kidding about parking me for custard, she proceeds to talk crap to another worker about me while the window is still open. This Culver’s is the worst. Rude kids working with zero customer service skills, zero smiles and everything takes twice as long to get done. My last food order I ordered online 20 minutes early, got there and still waited another 15 minutes for my food. Only thing decent about my trip there today was the kid that brought my order out 5-10 minutes later. At least he said have a good night. YIKES, do better!! This was the order that took 10 plus minutes to make.
Atmosphere: 1
Service: 1
My husband placed an order thru the drive thru. Along with the food he ordered 2 dished of Chocolate ice-cream. The order was brought out. He was handed the ice-cream then the food. When he got home he realized the ice-cream had some vanilla in the center and some dark specks. I called to let them know they gave us the wrong ice-cream. I was told it was the flavor of the day and it also has Carmel in it. There was no im sorry. I said they need to be more careful as someone could be allergic to something in there. She kind of chuckled and said we'll I'll tell my manager. No I'm sorry how can we fix it. So maybe her manager will like to know how much they mess up.
Food: 3
Service: 1
AWFUL service. We sat in the drive through for 25 minutes. They forgot our fries. My milkshake probably was done 20 minutes before we got our food, so it was soupy, AND the wrong flavor.
We tried calling to speak to a manager and nobody answered. AVOID THIS LOCATION.
Atmosphere: 2
Food: 1
Service: 1
I pulled up to the the drive thru shortly before 8:30 pm. The perimeter of the building was dark and when I found the menu board, it was dark as well! I could not read it. I mentioned this to the order taker but she didn't seem too concerned. Waited 15-20 minutes for a small order. No napkins in bag. Will not return to this location.
Atmosphere: 1
Food: 3
Service: 1
Pretty bad tonight. Placed a carry out at 6:45 for 7:30. Arrived at 7:30, order not ready until 7:50. Didn’t give me custard with order, I asked for it, and when they gave it to me custard was already melted. Also forgot to include any sauces in the order- including the honey mustard/ranch with the chicken tenders and the additional side of ranch I paid for.
Atmosphere: 2
Food: 2
Service: 2
The last 2 times at drive through, we have order ice cream and one hot item. By the time we get the order the ice cream is half melted. Why can’t they do the hot item before they make the ice cream. Or at least freeze ice cream until hot item is done.
Atmosphere: 3
Food: 5
Service: 2
This was the most disorganized Culver’s I have ever been to and the man who is supposed to be in charge seems to have absolutely ZERO clue what’s going on. It took over 30 minutes to receive our order. While we stood there and waited for our food, several other costumers were coming up to the counter complaining about missing items and asking that they are refunded. The management is totally unfazed, no apologies to anybody, and almost annoyed that he has to do the work to make things right with these peoples orders?! When they finally got our order ready, the manager then tried to hand us three soupy ice creams…and I mean SOUP! They were so melted you were not even able to use a spoon!! Again, the manager is annoyed but he makes us new ice creams. I go to try my ice cream, and it TASTES LIKE CHEMICALS!!!! Not even edible and I had to throw it away. To sum things up, I will NEVER be eating at this Culver’s again. Lazy and inattentive management and not even my ice cream was worth the trip!
Atmosphere: 1
Food: 2
Service: 1
They always forget things at this location, also Culver’s needs to learn that lettuce should never be below a protein on the bun. Anyone that knows how to cook knows this. I have to rebuild my sandwich every time I order here so it tastes better and doesn’t have soggy lettuce.
Atmosphere: 3
Food: 2
Service: 3
Food came fast. Maybe to fast, burger was warm at best cheese was cold not even melted the slightest. Worst culvert experience ever.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
My burger was undercooked and I’m pretty infuriated because I waited 31 minutes for a horrible sandwich that I paid 25$ for also my large curds were missing and my shake wasn’t even frozen it was practically milk I’m so disappointed in this location it used to be so good but it’s like it went downhill in the last 3 weeks I complain every time to a manager and nothing changes
Atmosphere: 1
Food: 1
Service: 1
Culver's is a good quick eat and go.They are franchises now but I'm sure the Family is setting the standard.Some that I've been to can use a little help.But for the most part Thier still good.
Atmosphere: 5
Food: 5
Service: 5
I simply placed an order for a small strawberry malt and waited over 20 minutes… they said “didn’t you flag down the food runners” if it was my fault. She said sorry the runner forgot it on top of the cooler. Worst experience I have ever ever had at a Culver’s. I will never go back to this one!
Atmosphere: 1
Food: 1
Service: 1
Tell me why I was standing waiting to order for almost 5 minutes while 6 staff members stood there talking to each other. There was no line of people waiting to order.
Atmosphere: 2
Food: 4
Service: 1
Every time I go to this location it’s more of a joke each and every time. I’ve worked in fast food service for many years and truly don’t understand. I placed an online order and when I arrived was told my order was still being worked on, fair. Waited patiently 5 minutes pass, 10 minutes pass. I go back up to the counter and never get acknowledged wait another 5 minutes. Ask the cashier if my order is ready and now it’s been sitting on the rack for 10 minutes with 10 different employees standing around joking around and truly not working. This location will ruin what Culver’s exactly does and truly hate that it hasn’t changed.
Atmosphere: 2
Food: 3
Service: 1
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