Waited a whole 2 hours to get no food and it was a plain burger
Atmosphere: 1
Service: 1
dave walsh
Bartender was less than pleasant.We sat ourselves in the dining area, where a posted sign said to seat ourselves. After waiting several minutes, with no service, I proceeded to go into the bar area, (separated by a half wall), and asked the bartender what the deal was. He offered no apology. Just told me, rudely, that the area we were in was closed, even though the sign on the post clearly stated something different. So after clarifying with him that the "dining area" stated that we could sit there, and also confirming that food WAS BEING SERVED in the bar area, I just told my wife it was time to leave. No apology, no smile. Disgusting service. My parents owned a bar for twenty two years, and I NEVER treated a customer like this man treated me.On our way out, I moved the pedestal, two sided sign, to show that the dining area was closed.One move of ONE SIGN, could've avoided loosing two, (or more, who knows), customers.We will never go back.
Joe San
Stopped in to eat, drink and watch the Badgers. Everyone should stop here at least once, it’s pretty good. Comfortable seating and viewing, but the screen had interference, so I took off 1/4 star. Huge impressive tap menu, see pic. They need a Czech style Pilsner though. Interesting selection of cocktails, with two mango type choices! Waitress was kind and attentive.Tasteful pictures and quotations displayed throughout the establishment. See pic. Shuggy sticks were good. See pic. You’ll be impressed at the food menu, that’s all I’ll say about that. They go off on a tangent with a whole bunch of Mac n Cheese selections! See pic.We had a steak, which was really tender n flavorful, except it was a little too fatty. See pic. The veggies were good but you should swap the sweet potato for green beans, edamame, etc since the meal includes potato already. The salad had a few old looking leaves, so I took off 1/4 star.Cheesy fries were great. See pic. Pizza was very good and huge. See pic.Live music is about 100 decibels too loud. We left.
Atmosphere: 2
Food: 5
Service: 4
Dawn Meath
Very good burgers and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries with Cheese
Amber N. Garry
Fantastic food, drinks, and service!
Jacob Nelson
Update. This place has continued to go down hill with quality drop and then the menu change we decided to stop ordering for a while. I recently saw they were under new management and the menu had been largely reinstated so decided to give another shot. We ordered delivery at 5:02 on a Saturday and it's almost 7 now and still haven't gotten our food. I understand Saturdays are busy but at this point it's ridiculous. I'm not spending another cent here.Schuggys is always a solid option.
Food: 3
Service: 1
Chris Pizzi
I order a medium rare steak and jumbo shrimp. It was one of the best steaks I’ve ever had. It was busy, deliveries were coming in a lot due to the snowy weather and the service was prompt and
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Sirloin
craig mitchell
Great food and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Mac and Cheese, Ellsworth WI Cheese Curds
Josh Wangerin
Great food and drinks, we tend to have a better time when there's no live music.
Atmosphere: 4
Food: 5
Service: 5
Danielle Smith
We ordered delivery. An employee called us to say that our order would be an hour late due to a large party that had just come in. We said that was fine and we were appreciative that she had us. When it was an hour and a half late, we called the number back that had called us and instead of apologizing for the extra wait, she said, “you called my personal cell. This isn’t the business line.” This was the number she called us from originally; don’t use your personal phone then. Once the pizza finally did arrive, it was the wrong size and wrong toppings, and the pickles that were on it were huge. It was like they took two pickle spears and cut them into quarters. We took the pizza back and requested a refund. With staffing everywhere these days, we were very understanding of the wait, but to then have rude staff and mistakes on the order on top of that…disappointing.After the manager told us he would refund us, we were refunded not even the full amount that the pizza cost. Very shocking, as my husband had thought the manager was very kind when talking to him about our concerns.
We love Shuggys!! Great food, fun atmosphere and somewhere we enjoy having lunch or dinner at!
Atmosphere: 5
Food: 5
Service: 5
Kevin Qualy
Wonderful local restaurant/bar for classic American fare at a good value. Great variety on the menu and breakfast Friday thru Sunday along with drink specials. The restaurant area is separate from the bar area with booths available. Live music most Fridays and Saturdays.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Curds
frankie masterson
They have very good food!! I was really impressed and the staff is super friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Dan W
Had their fish fry. Food was good. I ordered baked fish and they brought batter fried. Didn't have the heart to say anything cuz I know it's hard for restaurants right
Atmosphere: 4
Food: 4
Service: 2
Nick Sampson
We came here because of the glowing responses for it's gluten free options. They stated their fryers were not segregated for gluten free so none of their deep fried objects were celiac safe nor were their wings. We ordered the Piggy Mac and pizza fries.The piggy mac was amazing but they were out of coleslaw and and didn't say that until our food came out. They said they'd bring something to replace it, and never did. They also didn't not bring out the marinara for the pizza fries or our sodas until we had to go and ask about them after we sat and finished the rest of our meal.We still never got that coleslaw replacement. We also spent a lot of time waiting to have our orders taken and to get our bill. I doubt we will drive 30 minutes to come here again. The service.I was also a bit worried when the person next to us spent 20 minutes trying to get the servers attention because their gluten free burger had a regular bun.I wish the service was better, then I'd give their food another go. But to drive 30 minutes there and home, and spend almost 2 hours sitting there for this kind of service. Probably not.Dietary restrictions: Some gluten free options.
Waited a whole 2 hours to get no food and it was a plain burger
Atmosphere: 1
Service: 1
Bartender was less than pleasant.We sat ourselves in the dining area, where a posted sign said to seat ourselves. After waiting several minutes, with no service, I proceeded to go into the bar area, (separated by a half wall), and asked the bartender what the deal was. He offered no apology. Just told me, rudely, that the area we were in was closed, even though the sign on the post clearly stated something different. So after clarifying with him that the "dining area" stated that we could sit there, and also confirming that food WAS BEING SERVED in the bar area, I just told my wife it was time to leave. No apology, no smile. Disgusting service. My parents owned a bar for twenty two years, and I NEVER treated a customer like this man treated me.On our way out, I moved the pedestal, two sided sign, to show that the dining area was closed.One move of ONE SIGN, could've avoided loosing two, (or more, who knows), customers.We will never go back.
Stopped in to eat, drink and watch the Badgers. Everyone should stop here at least once, it’s pretty good. Comfortable seating and viewing, but the screen had interference, so I took off 1/4 star. Huge impressive tap menu, see pic. They need a Czech style Pilsner though. Interesting selection of cocktails, with two mango type choices! Waitress was kind and attentive.Tasteful pictures and quotations displayed throughout the establishment. See pic. Shuggy sticks were good. See pic. You’ll be impressed at the food menu, that’s all I’ll say about that. They go off on a tangent with a whole bunch of Mac n Cheese selections! See pic.We had a steak, which was really tender n flavorful, except it was a little too fatty. See pic. The veggies were good but you should swap the sweet potato for green beans, edamame, etc since the meal includes potato already. The salad had a few old looking leaves, so I took off 1/4 star.Cheesy fries were great. See pic. Pizza was very good and huge. See pic.Live music is about 100 decibels too loud. We left.
Atmosphere: 2
Food: 5
Service: 4
Very good burgers and great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries with Cheese
Fantastic food, drinks, and service!
Update. This place has continued to go down hill with quality drop and then the menu change we decided to stop ordering for a while. I recently saw they were under new management and the menu had been largely reinstated so decided to give another shot. We ordered delivery at 5:02 on a Saturday and it's almost 7 now and still haven't gotten our food. I understand Saturdays are busy but at this point it's ridiculous. I'm not spending another cent here.Schuggys is always a solid option.
Food: 3
Service: 1
I order a medium rare steak and jumbo shrimp. It was one of the best steaks I’ve ever had. It was busy, deliveries were coming in a lot due to the snowy weather and the service was prompt and
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Sirloin
Great food and great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Mac and Cheese, Ellsworth WI Cheese Curds
Great food and drinks, we tend to have a better time when there's no live music.
Atmosphere: 4
Food: 5
Service: 5
We ordered delivery. An employee called us to say that our order would be an hour late due to a large party that had just come in. We said that was fine and we were appreciative that she had us. When it was an hour and a half late, we called the number back that had called us and instead of apologizing for the extra wait, she said, “you called my personal cell. This isn’t the business line.” This was the number she called us from originally; don’t use your personal phone then. Once the pizza finally did arrive, it was the wrong size and wrong toppings, and the pickles that were on it were huge. It was like they took two pickle spears and cut them into quarters. We took the pizza back and requested a refund. With staffing everywhere these days, we were very understanding of the wait, but to then have rude staff and mistakes on the order on top of that…disappointing.After the manager told us he would refund us, we were refunded not even the full amount that the pizza cost. Very shocking, as my husband had thought the manager was very kind when talking to him about our concerns.
Service: 1
Restaurantji Recommends
We love Shuggys!! Great food, fun atmosphere and somewhere we enjoy having lunch or dinner at!
Atmosphere: 5
Food: 5
Service: 5
Wonderful local restaurant/bar for classic American fare at a good value. Great variety on the menu and breakfast Friday thru Sunday along with drink specials. The restaurant area is separate from the bar area with booths available. Live music most Fridays and Saturdays.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Curds
They have very good food!! I was really impressed and the staff is super friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Had their fish fry. Food was good. I ordered baked fish and they brought batter fried. Didn't have the heart to say anything cuz I know it's hard for restaurants right
Atmosphere: 4
Food: 4
Service: 2
We came here because of the glowing responses for it's gluten free options. They stated their fryers were not segregated for gluten free so none of their deep fried objects were celiac safe nor were their wings. We ordered the Piggy Mac and pizza fries.The piggy mac was amazing but they were out of coleslaw and and didn't say that until our food came out. They said they'd bring something to replace it, and never did. They also didn't not bring out the marinara for the pizza fries or our sodas until we had to go and ask about them after we sat and finished the rest of our meal.We still never got that coleslaw replacement. We also spent a lot of time waiting to have our orders taken and to get our bill. I doubt we will drive 30 minutes to come here again. The service.I was also a bit worried when the person next to us spent 20 minutes trying to get the servers attention because their gluten free burger had a regular bun.I wish the service was better, then I'd give their food another go. But to drive 30 minutes there and home, and spend almost 2 hours sitting there for this kind of service. Probably not.Dietary restrictions: Some gluten free options.
Atmosphere: 4
Food: 3
Service: 2