Freshness -10, service -20, atmosphere -10. Walked in and every table had crumbs on it. The time we went was not busy. Only one person ahead of us. Not a subway fan but family wanted a quick and easy bite. Personally, I would rather have gone to cozy coffee or Mike’s sandwiches. We had coupon with our order. We had planned to pay separately so we could each use our coupons since the manager had a harsh rule about combining them with each paid order. Regardless if there were multiple meals within that order. The lady saw all of come into together. She accepted one of the coupon and rejected the rest. She told us since we all are together, we cannot each use a coupon with our meals. Her tone of voice was not professional. We suggested to pay separately and refused to honor that idea. We didn’t want to waste anymore time arguing with this lady and left. If management continues to treat local loyal customers like this, they will go out of business down the road.
In the past, I have witness their employees arguing with each other and treating each other disrespectful in front of the customers. In one occasion, a staff was complaining about corporate not staffing appropriately.
Overall, unprofessional customer service. Instead of accommodating customers and earning their loyalty, they care too much about pinching penny. Management need to train their staff to treat each other with professionalism and respect. Any sort of disagreement should be done behind the scene and not in front of customer. Management need to take better care of their workers and staff appropriately to prevent disgruntled workers. It’s awkward to listen to their complaints when we just want our sandwich and go about our business. I recommend this place to do better if they want to earn the trust and loyalty of the locals. Unfortunately, they lost us as customers.
Atmosphere: 1
Food: 1
Service: 1
sarah ambrocio rivera
Worst service ever!
Atmosphere: 1
Food: 1
Service: 1
Brian Carolfi
Ordered 3 footlongs and very disappointed bread was dry and hard, not fresh at all! Very disappointed!
Atmosphere: 2
Food: 1
Service: 2
Mangoesandmargaritas
Never answer the phone when you call, even if you repeatedly try. I received someone else’s order in my bag instead of my own online order. Didn’t have time to go back to the restaurant so I had someone else’s dinner and no refund. This Subway could clearly use better employees. Nobody here seems to care about doing their job. Fantastic service at the Midway Subway, however.
Atmosphere: 1
Food: 3
Service: 1
Tyler
Constantly turning off advertised coupons so you can't use them. Owners need to stop being cheap. Overpriced subs without coupons
Dave Koonce
Great job on the Sub folks !!
Atmosphere: 5
Food: 5
Service: 5
L S
Freshness -10, service -20, atmosphere -10. Walked in every table for crumbs on it. The time we went was not busy. Only one person ahead of us. I personally didn’t want to order anything because I don’t like subway sandwiches. I rather go to cozy coffee or Mike’s sandwiches but husband insisted for a quick bite at subways. He had coupons for him and my son to use. They were going to pay separately because of their stupid rules about combining coupons. Honestly they could have made separate transactions to accommodate customers. It’s not a big deal. If I was a worker there I would want the customers to be satisfied with the service and offer them a great deal while enjoy the sandwiches. This subway is awfully stingy. The girl behind the counter continue to make a scene and argued with my husband about the coupon saying they can’t pay separately in order to use both coupons. She argued saying since she already saw them together she would not be able to serve them using the coupons. My husband didn’t want to waste his breath or time arguing with the girl and we left. The service here is a disgrace. It’s going down hill with the management there. I have witness their employees arguing with each other and treating each other like crap in front of the customers. I have seen them complaining about corporate. Subway sandwich isn’t all that special to be acting like this. Very unprofessional. They care too much about every cent they make instead of building loyal relationships with the locals and taking care of their employees. If they would treat their employees well they wouldn’t have such a high turn over rate. If they treat their customers better they would make more profit with loyal customers. They just lost 3 more customers.
Atmosphere: 1
Food: 1
Service: 1
Patrick ORiordan
subway is subway,,,, decent food, good service... aye there many times
Atmosphere: 5
Food: 5
Service: 5
dan woodard
Is there any training? Why is the meat put on and then the bun turned over and all the other stuff is on the bottom?
Atmosphere: 3
Food: 2
Service: 2
Jeffery Berger
There new menu is just great but they still have some of my old favorites
For was on point but the service was bad to say the least. There was 2 employees and no custome
Atmosphere: 2
Food: 4
Service: 3
Lance Boe
Great new remodel.Quick and fast service.Great crew.
Atmosphere: 5
Food: 5
Service: 5
Robert Shields
Super clean super friendlyFeels like a home town place.
Atmosphere: 5
Food: 5
Service: 5
Joy Propp
Clerk was very friendly, experienced, and care with handling of food handling and preparation.
Atmosphere: 5
Food: 5
Service: 5
Pantera Bakalars
Man behind the counter was being rude to the obviously training employee, I asked the man behind the counter to remove some tomatoes that didn’t look very edible, and he told me that it shouldn’t be a big deal because he would eat them over all horrible experience hopefully they will fix their ways.
Freshness -10, service -20, atmosphere -10. Walked in and every table had crumbs on it. The time we went was not busy. Only one person ahead of us. Not a subway fan but family wanted a quick and easy bite. Personally, I would rather have gone to cozy coffee or Mike’s sandwiches. We had coupon with our order. We had planned to pay separately so we could each use our coupons since the manager had a harsh rule about combining them with each paid order. Regardless if there were multiple meals within that order. The lady saw all of come into together. She accepted one of the coupon and rejected the rest. She told us since we all are together, we cannot each use a coupon with our meals. Her tone of voice was not professional. We suggested to pay separately and refused to honor that idea. We didn’t want to waste anymore time arguing with this lady and left. If management continues to treat local loyal customers like this, they will go out of business down the road.
In the past, I have witness their employees arguing with each other and treating each other disrespectful in front of the customers. In one occasion, a staff was complaining about corporate not staffing appropriately.
Overall, unprofessional customer service. Instead of accommodating customers and earning their loyalty, they care too much about pinching penny. Management need to train their staff to treat each other with professionalism and respect. Any sort of disagreement should be done behind the scene and not in front of customer. Management need to take better care of their workers and staff appropriately to prevent disgruntled workers. It’s awkward to listen to their complaints when we just want our sandwich and go about our business. I recommend this place to do better if they want to earn the trust and loyalty of the locals. Unfortunately, they lost us as customers.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever!
Atmosphere: 1
Food: 1
Service: 1
Ordered 3 footlongs and very disappointed bread was dry and hard, not fresh at all! Very disappointed!
Atmosphere: 2
Food: 1
Service: 2
Never answer the phone when you call, even if you repeatedly try. I received someone else’s order in my bag instead of my own online order. Didn’t have time to go back to the restaurant so I had someone else’s dinner and no refund. This Subway could clearly use better employees. Nobody here seems to care about doing their job. Fantastic service at the Midway Subway, however.
Atmosphere: 1
Food: 3
Service: 1
Constantly turning off advertised coupons so you can't use them. Owners need to stop being cheap. Overpriced subs without coupons
Great job on the Sub folks !!
Atmosphere: 5
Food: 5
Service: 5
Freshness -10, service -20, atmosphere -10. Walked in every table for crumbs on it. The time we went was not busy. Only one person ahead of us. I personally didn’t want to order anything because I don’t like subway sandwiches. I rather go to cozy coffee or Mike’s sandwiches but husband insisted for a quick bite at subways. He had coupons for him and my son to use. They were going to pay separately because of their stupid rules about combining coupons. Honestly they could have made separate transactions to accommodate customers. It’s not a big deal. If I was a worker there I would want the customers to be satisfied with the service and offer them a great deal while enjoy the sandwiches. This subway is awfully stingy. The girl behind the counter continue to make a scene and argued with my husband about the coupon saying they can’t pay separately in order to use both coupons. She argued saying since she already saw them together she would not be able to serve them using the coupons. My husband didn’t want to waste his breath or time arguing with the girl and we left. The service here is a disgrace. It’s going down hill with the management there. I have witness their employees arguing with each other and treating each other like crap in front of the customers. I have seen them complaining about corporate. Subway sandwich isn’t all that special to be acting like this. Very unprofessional. They care too much about every cent they make instead of building loyal relationships with the locals and taking care of their employees. If they would treat their employees well they wouldn’t have such a high turn over rate. If they treat their customers better they would make more profit with loyal customers. They just lost 3 more customers.
Atmosphere: 1
Food: 1
Service: 1
subway is subway,,,, decent food, good service... aye there many times
Atmosphere: 5
Food: 5
Service: 5
Is there any training? Why is the meat put on and then the bun turned over and all the other stuff is on the bottom?
Atmosphere: 3
Food: 2
Service: 2
There new menu is just great but they still have some of my old favorites
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
For was on point but the service was bad to say the least. There was 2 employees and no custome
Atmosphere: 2
Food: 4
Service: 3
Great new remodel.Quick and fast service.Great crew.
Atmosphere: 5
Food: 5
Service: 5
Super clean super friendlyFeels like a home town place.
Atmosphere: 5
Food: 5
Service: 5
Clerk was very friendly, experienced, and care with handling of food handling and preparation.
Atmosphere: 5
Food: 5
Service: 5
Man behind the counter was being rude to the obviously training employee, I asked the man behind the counter to remove some tomatoes that didn’t look very edible, and he told me that it shouldn’t be a big deal because he would eat them over all horrible experience hopefully they will fix their ways.
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