A visit to this particular Cold Stone in Hudson, WI, left a lot to be desired. It's a shame, because I've always enjoyed the Cold Stone experience, but this location seems to miss the mark on a few key fronts.
First off, the pricing feels a bit steep for what you get. The portions seem noticeably smaller than at other Cold Stone locations I've visited, which makes you feel like you're not getting your money's worth. It's a quick transaction, sure, but it feels more like a hurried exchange than a valued customer experience.
Speaking of the experience, the service was quite disappointing. The two men working behind the counter were unwelcoming and seemed annoyed to be there. They treated each customer with a sense of impatience, and there was a complete lack of warmth or appreciation. While they were efficient in getting the ice cream served, there was no smile, no friendly greeting—just a cold, robotic process.
If you're looking for a better Cold Stone experience, I highly recommend saving your money and time and driving a few miles down the road. The location in Woodbury, MN, while not the absolute best, offers a significantly better atmosphere and customer service. They are far more pleasant and make you feel like your business is appreciated. This Hudson location has a lot to learn about hospitality and customer satisfaction.
Efrain Boggess
Didn’t have ice cream cones and ice cream was mid had to wait 5 minutes to order while nobody was there
Elizabeth Lundin
Lobby and bathrooms are dirty.
Atmosphere: 4
Food: 5
Service: 4
Miranda VanderWyst
Valkyrie says 10 out of 10- all fingers!
Atmosphere: 5
Food: 5
Service: 5
Beth Zempel
Zero stars, pictures should say it all. Friend picked up cake for me. The employee told her the frosting was “loose.” She said it looked ok but by the time she got to our house 15 min later the frosting had melted off. It was put in our freezer for the next 8 hours, when I took it out, it sat on the counter for 3-5 min and the frosting was already melted. We had cold stone cupcakes for our wedding reception and they sat out for an hour with only minor melting and on a much warmer day. Anyone who’s ever bought or made an ice cream cake knows you have to let them sit out to thaw before cutting. Never have I ever seen frosting melt within minutes like this before. Obviously the frosting was not made right, you could have called and let me know there was a problem. Not worth $5 let alone the $40 I paid. Looking over your display case when I ordered the cake should have been my first clue!Edit: adding 1 star as the General Manager contacted me after my review and offered to make another cake and refunded us for the original cake. I still would check out their display case prior to ordering. If the displays look unappealing than do not order.
Jennifer L
Terrible! 6.50 for a cup of air. We ordered pick up and went in 10 minutes later, which was 5 minutes before it said it would be ready. I ordered the lucky charms small size. I opened it and it was all melted and mostly whipped cream. It was a weird froth warm consistency. DISGUSTING and a rip off!!!! Never ever again!!!
Atmosphere: 1
Food: 1
Service: 1
AtariSBetter 91
Ordered delivery, got none of the toppings I ordered. Got plain ice cream thanks guys.
Food: 4
Lauryn Nygaard
I Am Giving It 2 Stars I used To Work Here As I Got Through Half Of My Ice Cream I Noticed A Hair In It I Had To Throw The Rest Away, I Was Kind Of Disappointed And How Come They Don't Have To Wear Gloves Anymore While Serving Ice Cream To Customers? When I Was Working There We Had To Wear Gloves Before Serving The Customers That Came In.
Angie Richmond
Excellent experience!! I love Cold Stone Creamery so much! It gets better every time! Robert was pleasant & happy to help me! Thank you, Cold Stone. ❤️
Jon Kind
The two young gentleman behind the counter were fantastic!! Unfortunately I held up the line a bit because I didn't know what ingredients I could add to my ice cream. All other coldstones have a list. 10/5 stars for the two guys. 0/5 stars for no list of ingredients.
I found it to be very rude when we show up ten minutes before closing and they refuse service because they were “cleaning” isn’t that supposed to be after you’re closed?
Chad Briggs
Best ice cream in town.
El Chapo
Terrible customer service.
Ashley Youngs
This is a really nice location. Very cool to see dog treats available. Everyone gets a special treat. ?
Camille Hobson
The staff were very rude and messed up my order twice. Will never go there again!!!
A visit to this particular Cold Stone in Hudson, WI, left a lot to be desired. It's a shame, because I've always enjoyed the Cold Stone experience, but this location seems to miss the mark on a few key fronts.
First off, the pricing feels a bit steep for what you get. The portions seem noticeably smaller than at other Cold Stone locations I've visited, which makes you feel like you're not getting your money's worth. It's a quick transaction, sure, but it feels more like a hurried exchange than a valued customer experience.
Speaking of the experience, the service was quite disappointing. The two men working behind the counter were unwelcoming and seemed annoyed to be there. They treated each customer with a sense of impatience, and there was a complete lack of warmth or appreciation. While they were efficient in getting the ice cream served, there was no smile, no friendly greeting—just a cold, robotic process.
If you're looking for a better Cold Stone experience, I highly recommend saving your money and time and driving a few miles down the road. The location in Woodbury, MN, while not the absolute best, offers a significantly better atmosphere and customer service. They are far more pleasant and make you feel like your business is appreciated. This Hudson location has a lot to learn about hospitality and customer satisfaction.
Didn’t have ice cream cones and ice cream was mid had to wait 5 minutes to order while nobody was there
Lobby and bathrooms are dirty.
Atmosphere: 4
Food: 5
Service: 4
Valkyrie says 10 out of 10- all fingers!
Atmosphere: 5
Food: 5
Service: 5
Zero stars, pictures should say it all. Friend picked up cake for me. The employee told her the frosting was “loose.” She said it looked ok but by the time she got to our house 15 min later the frosting had melted off. It was put in our freezer for the next 8 hours, when I took it out, it sat on the counter for 3-5 min and the frosting was already melted. We had cold stone cupcakes for our wedding reception and they sat out for an hour with only minor melting and on a much warmer day. Anyone who’s ever bought or made an ice cream cake knows you have to let them sit out to thaw before cutting. Never have I ever seen frosting melt within minutes like this before. Obviously the frosting was not made right, you could have called and let me know there was a problem. Not worth $5 let alone the $40 I paid. Looking over your display case when I ordered the cake should have been my first clue!Edit: adding 1 star as the General Manager contacted me after my review and offered to make another cake and refunded us for the original cake. I still would check out their display case prior to ordering. If the displays look unappealing than do not order.
Terrible! 6.50 for a cup of air. We ordered pick up and went in 10 minutes later, which was 5 minutes before it said it would be ready. I ordered the lucky charms small size. I opened it and it was all melted and mostly whipped cream. It was a weird froth warm consistency. DISGUSTING and a rip off!!!! Never ever again!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered delivery, got none of the toppings I ordered. Got plain ice cream thanks guys.
Food: 4
I Am Giving It 2 Stars I used To Work Here As I Got Through Half Of My Ice Cream I Noticed A Hair In It I Had To Throw The Rest Away, I Was Kind Of Disappointed And How Come They Don't Have To Wear Gloves Anymore While Serving Ice Cream To Customers? When I Was Working There We Had To Wear Gloves Before Serving The Customers That Came In.
Excellent experience!! I love Cold Stone Creamery so much! It gets better every time! Robert was pleasant & happy to help me! Thank you, Cold Stone. ❤️
The two young gentleman behind the counter were fantastic!! Unfortunately I held up the line a bit because I didn't know what ingredients I could add to my ice cream. All other coldstones have a list. 10/5 stars for the two guys. 0/5 stars for no list of ingredients.
Restaurantji Recommends
I found it to be very rude when we show up ten minutes before closing and they refuse service because they were “cleaning” isn’t that supposed to be after you’re closed?
Best ice cream in town.
Terrible customer service.
This is a really nice location. Very cool to see dog treats available. Everyone gets a special treat. ?
The staff were very rude and messed up my order twice. Will never go there again!!!
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