sticks is so friendly and welcoming! highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
1981enes
Subject: Unprofessional and Disrespectful Service – Order Canceled by Manager
To Whom It May Concern,
I am writing to formally express my frustration and disappointment with the service I received at one of your Jimmy John’s locations.
My wife and I entered the store to place an order for 10 Turkey Tom sandwiches, while the rest of our family waited in the car. After placing our order, we sat down and watched multiple customers come and go with their food. Despite the store being nearly empty, our order was still not ready after 30 minutes.
When I asked the manager why there was such a long delay, I was told we’d have to wait another hour. I questioned this, given that there were no other customers in line, and explained that we were willing to wait it out. Instead of resolving the issue, the manager abruptly canceled our order without our consent.
To make matters worse, as we were leaving, employees behind the counter sarcastically shouted “Bye-bye!”, adding insult to an already unprofessional situation. The entire experience felt dismissive, disrespectful, and completely contrary to what I expect from a national food chain.
We will not be returning to this location—or any Jimmy John’s location in the future—after such an unacceptable experience. I hope this complaint is taken seriously and that the behavior of the manager and staff is properly addressed.
Atmosphere: 1
Food: 1
Service: 1
Annie Sanchez
Always fast service, super accommodating, favorite place for lunch at work!
Atmosphere: 5
Food: 5
Service: 5
Brandon hennings
Great subs. Best ever
Atmosphere: 5
Food: 5
Service: 5
Vincent Gloeckler
We walked in the door 8 minutes before they were closing on 9/12/13. The staff welcomed us in and did not make us feel as if we were intruding.
They took our order and made sure we knew we’d have plenty of time to eat inside if we chose to. At the end of us eating they had removed the nozzles for the soda and I didn’t realize it and was going to leave without a refill. The cashier that rang me up offered to come around the counter and put a nozzle on so I could fill up. She even did it for me.
All the staff on that late shift were incredible and after a football game we were grateful to find a place open and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Jojo
Very disappointed this location has gone way down in the last couple years , always missing items and or made wrong.
Food: 2
Service: 2
Mylla P
It's the SECOND time I order from this location, and my order comes wrong. Always something missing in my sandwich. Disappointed. They don't know what they are doing. It shouldn't be that hard to put a sandwich together. Waste of money. Another day working 10 hrs hungry 😫
Vegetarian options: They have ONE veggie sandwich. But they never get the order right.
Atmosphere: 1
Food: 1
Service: 1
P Blount
On 9/3/24 we waited 1 hour and 45 minutes for two sandwiches. Initial order was wrong and we called and spoke with the team and they said they would remake the order and get it right out. One hour later, we had to call back to ask where the re-order was and instead of going out of their way to make it right they acted confused and argued. Lastly, no offer to discount or comp the order. Not pleased!
Service: 1
Irv Abrams
I have been a customer for the last five years and I’m done ! 4 weeks in a row o had issues , two times I waited over one hour for my delivery and had to cancel . But I still gave you guys a chance but shame on me . The next two deliveries you forgot my pita chips and hummus both times . Owner needs to spend time observing
Atmosphere: 1
Food: 1
Service: 1
Jake Pederson
Don't go here on a busy day without placing an online order. I was told as a walk in that I had to place an order online and that it'd take an hour to get my food. There's gotta be a better way. 2 stars because at least the guy at the counter was nice about it.
Best jimmy John’s ever! The team here knows what they’re doing. We’ve been to JJs across the country and this one stands above them all. Super friendly people working in there and they can really make a sandwich! I don’t know how they do it but I swear the sandwiches here taste better than at other locations.
Atmosphere: 5
Food: 5
Service: 5
Edward Hinsberger
They prioritize online orders instead of walk ins, so if you try ordering in person they tell you to order online and wait 25 minutes. Total nonsense.
Pharris Drew
I WILL BE BACK..... FOOD AND SERVICE PHENOMENAL. TOOK CARE OF ME AND MY WIFE FOR OUR ANNIVERSARY. THANK
sticks is so friendly and welcoming! highly recommend this location
Atmosphere: 5
Food: 5
Service: 5
Subject: Unprofessional and Disrespectful Service – Order Canceled by Manager
To Whom It May Concern,
I am writing to formally express my frustration and disappointment with the service I received at one of your Jimmy John’s locations.
My wife and I entered the store to place an order for 10 Turkey Tom sandwiches, while the rest of our family waited in the car. After placing our order, we sat down and watched multiple customers come and go with their food. Despite the store being nearly empty, our order was still not ready after 30 minutes.
When I asked the manager why there was such a long delay, I was told we’d have to wait another hour. I questioned this, given that there were no other customers in line, and explained that we were willing to wait it out. Instead of resolving the issue, the manager abruptly canceled our order without our consent.
To make matters worse, as we were leaving, employees behind the counter sarcastically shouted “Bye-bye!”, adding insult to an already unprofessional situation. The entire experience felt dismissive, disrespectful, and completely contrary to what I expect from a national food chain.
We will not be returning to this location—or any Jimmy John’s location in the future—after such an unacceptable experience. I hope this complaint is taken seriously and that the behavior of the manager and staff is properly addressed.
Atmosphere: 1
Food: 1
Service: 1
Always fast service, super accommodating, favorite place for lunch at work!
Atmosphere: 5
Food: 5
Service: 5
Great subs. Best ever
Atmosphere: 5
Food: 5
Service: 5
We walked in the door 8 minutes before they were closing on 9/12/13. The staff welcomed us in and did not make us feel as if we were intruding.
They took our order and made sure we knew we’d have plenty of time to eat inside if we chose to. At the end of us eating they had removed the nozzles for the soda and I didn’t realize it and was going to leave without a refill. The cashier that rang me up offered to come around the counter and put a nozzle on so I could fill up. She even did it for me.
All the staff on that late shift were incredible and after a football game we were grateful to find a place open and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed this location has gone way down in the last couple years , always missing items and or made wrong.
Food: 2
Service: 2
It's the SECOND time I order from this location, and my order comes wrong. Always something missing in my sandwich. Disappointed. They don't know what they are doing. It shouldn't be that hard to put a sandwich together. Waste of money. Another day working 10 hrs hungry 😫
Vegetarian options: They have ONE veggie sandwich. But they never get the order right.
Atmosphere: 1
Food: 1
Service: 1
On 9/3/24 we waited 1 hour and 45 minutes for two sandwiches. Initial order was wrong and we called and spoke with the team and they said they would remake the order and get it right out. One hour later, we had to call back to ask where the re-order was and instead of going out of their way to make it right they acted confused and argued. Lastly, no offer to discount or comp the order. Not pleased!
Service: 1
I have been a customer for the last five years and I’m done ! 4 weeks in a row o had issues , two times I waited over one hour for my delivery and had to cancel . But I still gave you guys a chance but shame on me . The next two deliveries you forgot my pita chips and hummus both times .
Owner needs to spend time observing
Atmosphere: 1
Food: 1
Service: 1
Don't go here on a busy day without placing an online order. I was told as a walk in that I had to place an order online and that it'd take an hour to get my food. There's gotta be a better way. 2 stars because at least the guy at the counter was nice about it.
Restaurantji Recommends
Great food.
Atmosphere: 4
Food: 5
Service: 5
Best jimmy John’s ever! The team here knows what they’re doing. We’ve been to JJs across the country and this one stands above them all. Super friendly people working in there and they can really make a sandwich! I don’t know how they do it but I swear the sandwiches here taste better than at other locations.
Atmosphere: 5
Food: 5
Service: 5
They prioritize online orders instead of walk ins, so if you try ordering in person they tell you to order online and wait 25 minutes. Total nonsense.
I WILL BE BACK..... FOOD AND SERVICE PHENOMENAL. TOOK CARE OF ME AND MY WIFE FOR OUR ANNIVERSARY. THANK
Atmosphere: 5
Food: 5
Service: 5
Clean & Friendly.
Atmosphere: 5
Food: 5
Service: 5
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