Unusual they out of my coffee flavor and today even worse guy or girl I don't know more concerning trying to talk with a lisp. Could not hear my order made wrong size didn't know which temp I asked for then asked if if I'd like use points I agree then charges me anyways. 5am just need coffee and people have bad skills. Management needs to do random drive through stops qnd get problems fixed. 8 bucks for coffee and you leave more activated tgen when you came wanting a good cup of coffee. Disappointed
Atmosphere: 4
Food: 5
Service: 1
Rodney K
I came in on Friday to use my 400+ stars. I didn’t know what they were worth from a cash standpoint. I asked the person at the register and she stated $20. I then went back to look at the products only to see most didn’t have prices. I went back to the register and asked how much the coffee beans were and was told $13. I asked if I could get two bags and pay the difference. She stated yes. I got my two bags and went back to pay. She scanned my app and said I had to pay full price for the 2nd bag. I told her I just asked this and she said “well, I don’t know what to say.” I ended up just paying for it as there were people behind me. What a waste of my stars!
Service: 1
Up Town
I ordered my favorite mocha latte, but I did not well. First I ordered it online right through my app. But I didn't remember which of the 3 Starbucks. We have in our area are ordered from so I went to the one that I always go to which is the one in downtown Lake Geneva and I waited for about a good 4 minutes. And I'm like, where is my latte? And then I look at my app again and goes, oh, I'm at the wrong one. So I go to the right one, and there was my latte and my sandwich still delicious. Still hot. I'm I shared it with my wife. That's my story.
Atmosphere: 3
Food: 3
Service: 3
jessica manzella
The morning crew is amazing always smiling and happy! They make my coffee sooo delicious everyday time and I bring my dog and he gets the best pup cup every time too! Great location great staff great coffee!
Atmosphere: 5
Food: 5
Service: 5
Jake Thomas
Great service! Brought of group of 20 teens through on a youth group trip and they were exemplary!!
Atmosphere: 5
Food: 5
Service: 5
DAVID GOMBOSI
So inconsistent!! Getting worse every time I go!!
Atmosphere: 4
Food: 3
Service: 4
David DeCoste
This location takes an extraordinarily long time for orders through their drive thru. Expect to wait in a line you can't escape for about 20-30 minutes.
Atmosphere: 1
Food: 4
Service: 5
Ted C
Quick stop
Atmosphere: 4
Food: 4
Service: 4
Peter Follenweider
I ordered a piece of banana. It was sitting in the display. After waiting over ten minutes I was told it was sold to a drive through order. The service was mind-boggling slow and rude. I will never go to this or any other Starbucks again.
I’m very disappointed with the Starbucks in Lake Geneva. My wife orders a shaken espresso every single time we visit, and almost every time they are out of it. It’s frustrating and doesn’t make sense—if this drink is clearly in high demand, why not keep enough supplies on hand to accommodate customers? This has been a repeated issue, and it leaves us very unhappy with this location.
Laine Oz
I have to say every single time I order coffee from the Starbucks it is disgusting. I don’t know if they clean their espresso machine machines I don’t know why they’re almond milk taste like water. It definitely is a hindrance because I live right down the street and I never wanna stop at the Starbucks, But I tried again today and my coffee is disgusting. I order a quad shot latte and it tastes like water every single time and I do not have this problem with any other Starbucks.
Atmosphere: 1
Food: 1
Service: 2
emi
WHY DO THEY SAY THEY CLOSE AT 9:30PM IF IT CLOSES AT 8?😭😭😭
Atmosphere: 5
Food: 5
Service: 5
Jessica Wikman
I love Starbucks but this Starbucks are always out of the stuff to make pink drink and was out of the stuff to make the summer berry. My only 2 fav things to get at Starbucks. Do better
Fast, friendly service and never disappoints!
Unusual they out of my coffee flavor and today even worse guy or girl I don't know more concerning trying to talk with a lisp. Could not hear my order made wrong size didn't know which temp I asked for then asked if if I'd like use points I agree then charges me anyways. 5am just need coffee and people have bad skills. Management needs to do random drive through stops qnd get problems fixed. 8 bucks for coffee and you leave more activated tgen when you came wanting a good cup of coffee. Disappointed
Atmosphere: 4
Food: 5
Service: 1
I came in on Friday to use my 400+ stars. I didn’t know what they were worth from a cash standpoint. I asked the person at the register and she stated $20. I then went back to look at the products only to see most didn’t have prices. I went back to the register and asked how much the coffee beans were and was told $13. I asked if I could get two bags and pay the difference. She stated yes. I got my two bags and went back to pay. She scanned my app and said I had to pay full price for the 2nd bag. I told her I just asked this and she said “well, I don’t know what to say.” I ended up just paying for it as there were people behind me. What a waste of my stars!
Service: 1
I ordered my favorite mocha latte, but I did not well. First I ordered it online right through my app. But I didn't remember which of the 3 Starbucks. We have in our area are ordered from so I went to the one that I always go to which is the one in downtown Lake Geneva and I waited for about a good 4 minutes. And I'm like, where is my latte? And then I look at my app again and goes, oh, I'm at the wrong one. So I go to the right one, and there was my latte and my sandwich still delicious. Still hot. I'm I shared it with my wife. That's my story.
Atmosphere: 3
Food: 3
Service: 3
The morning crew is amazing always smiling and happy! They make my coffee sooo delicious everyday time and I bring my dog and he gets the best pup cup every time too! Great location great staff great coffee!
Atmosphere: 5
Food: 5
Service: 5
Great service! Brought of group of 20 teens through on a youth group trip and they were exemplary!!
Atmosphere: 5
Food: 5
Service: 5
So inconsistent!! Getting worse every time I go!!
Atmosphere: 4
Food: 3
Service: 4
This location takes an extraordinarily long time for orders through their drive thru. Expect to wait in a line you can't escape for about 20-30 minutes.
Atmosphere: 1
Food: 4
Service: 5
Quick stop
Atmosphere: 4
Food: 4
Service: 4
I ordered a piece of banana. It was sitting in the display. After waiting over ten minutes I was told it was sold to a drive through order. The service was mind-boggling slow and rude. I will never go to this or any other Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unfortunately did not have decaf chai
Atmosphere: 4
Food: 5
Service: 5
I’m very disappointed with the Starbucks in Lake Geneva. My wife orders a shaken espresso every single time we visit, and almost every time they are out of it. It’s frustrating and doesn’t make sense—if this drink is clearly in high demand, why not keep enough supplies on hand to accommodate customers? This has been a repeated issue, and it leaves us very unhappy with this location.
I have to say every single time I order coffee from the Starbucks it is disgusting. I don’t know if they clean their espresso machine machines I don’t know why they’re almond milk taste like water. It definitely is a hindrance because I live right down the street and I never wanna stop at the Starbucks, But I tried again today and my coffee is disgusting. I order a quad shot latte and it tastes like water every single time and I do not have this problem with any other Starbucks.
Atmosphere: 1
Food: 1
Service: 2
WHY DO THEY SAY THEY CLOSE AT 9:30PM IF IT CLOSES AT 8?😭😭😭
Atmosphere: 5
Food: 5
Service: 5
I love Starbucks but this Starbucks are always out of the stuff to make pink drink and was out of the stuff to make the summer berry. My only 2 fav things to get at Starbucks. Do better
Atmosphere: 5
Food: 1
Service: 4
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