Today, I placed a curbside order at this Subway to help accommodate my schedule. The order was set for 11:30 am. After waiting for 15 minutes, I started to worry there might have been a system glitch, or perhaps I was at the wrong Subway (it happens). I decided to go inside, and I could see the only staff member was clearly overworked. She confirmed my order and mentioned that she was "obviously busy and just getting to it now." I understood — I work in customer service too, and things happen.
However, she continued by saying I should have come inside, as curbside orders make things difficult for her. She explained that she couldn’t stop taking orders because the machine kept beeping at her. She added that she was doing her best and even snapped at me, saying I should get my own drink to save time, as it would take her longer to do it.
I hadn't expressed any frustration or anger, but her ongoing comments made me feel like I was the problem. At one point, the gas station employee offered to help, but she snapped at him, saying it was an online order, so he couldn't assist. I get that she was probably having a bad day, but pushing that attitude onto customers isn't acceptable. If you can't handle the pressure of customer service, perhaps it's time to reconsider working in this industry.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chocolate Chip Cookie
Brynn Walter
Only worker was in the bathroom for 15 minutes during lunch rush. Had to leave to find another subway. Do not recommend.
Atmosphere: 2
Food: 1
Service: 1
Ben Miller
Apparently Subway isn't open for lunch?
Service: 1
Christopher Finlay
Love this Subway. Lindsay makes the best Subs.
Atmosphere: 5
Food: 5
Service: 5
Steven Pritchard
This place is pretty mediocre. Really, nothing good or bad to say about it. It's meh ?
Atmosphere: 3
Food: 3
Service: 4
Moose Johnson
Subway always good fresh
Atmosphere: 5
Food: 5
Service: 5
Barbara Bailey
Clean and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Cheesecake
Oscar F
Great service and great
Atmosphere: 5
Food: 5
Service: 5
Sarah Kretschmer
Today I came in around 10am to grab a sandwich to eat at work after going to the gym. While the lady was building my sandwich I apparently touched my stomach (large from having 2 kids in 20 months- but not currently pregnant) the sandwich maker then proceeds to say “pregnant right?!”. I’m definitely not so this was extremely hurtful.When I WAS pregnant 4 years ago with my 1st I frequented because I worked nearby. This was the first time in the last 4 years I have been to this establishment, and from todays conversation I will choose another subway instead. I’m so upset and disappointed by the lack of a filter from this employee, and even more embarrassed that her attempt to correct the situation was to offer me a cookie. I honestly should have asked for my money back.
Tylor P.
The food was good, but the service was really slow. First when I arrived ,there was no one behind the counter. After a few minutes the employee came from the back and helped a woman ahead of me. He was very slow, but made good sandwiches.
Making my sub and the man is judging me on what and how much stuff I put on it. Never in my life have I heard any response from a subway worker too! As I was putting my toppings on my sub he says “think you got enough”? And wow that’s a lot! “You want more?” Pretty sure it was the owner too, won’t be going back thanks.
Mr. Hibb
When I walked in they looked at me as if I was gonna steal something and it felt that way the whole time I was there even when I ordered, just felt cold.
Atmosphere: 1
Food: 4
Service: 2
google user
Sub today was so good! Ingredients were all fresh and bread was made perfect! Still my favorite Subway in Lake Geneva. Worth driving past Dunkin Subway to go here if you want a good sub
Atmosphere: 1
Food: 1
Service: 1
Kirby Freeman
The sandwiches are good. The staff behind the counter could be a little more friendly.
Today, I placed a curbside order at this Subway to help accommodate my schedule. The order was set for 11:30 am. After waiting for 15 minutes, I started to worry there might have been a system glitch, or perhaps I was at the wrong Subway (it happens). I decided to go inside, and I could see the only staff member was clearly overworked. She confirmed my order and mentioned that she was "obviously busy and just getting to it now." I understood — I work in customer service too, and things happen.
However, she continued by saying I should have come inside, as curbside orders make things difficult for her. She explained that she couldn’t stop taking orders because the machine kept beeping at her. She added that she was doing her best and even snapped at me, saying I should get my own drink to save time, as it would take her longer to do it.
I hadn't expressed any frustration or anger, but her ongoing comments made me feel like I was the problem. At one point, the gas station employee offered to help, but she snapped at him, saying it was an online order, so he couldn't assist. I get that she was probably having a bad day, but pushing that attitude onto customers isn't acceptable. If you can't handle the pressure of customer service, perhaps it's time to reconsider working in this industry.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chocolate Chip Cookie
Only worker was in the bathroom for 15 minutes during lunch rush. Had to leave to find another subway. Do not recommend.
Atmosphere: 2
Food: 1
Service: 1
Apparently Subway isn't open for lunch?
Service: 1
Love this Subway. Lindsay makes the best Subs.
Atmosphere: 5
Food: 5
Service: 5
This place is pretty mediocre. Really, nothing good or bad to say about it. It's meh ?
Atmosphere: 3
Food: 3
Service: 4
Subway always good fresh
Atmosphere: 5
Food: 5
Service: 5
Clean and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Cheesecake
Great service and great
Atmosphere: 5
Food: 5
Service: 5
Today I came in around 10am to grab a sandwich to eat at work after going to the gym. While the lady was building my sandwich I apparently touched my stomach (large from having 2 kids in 20 months- but not currently pregnant) the sandwich maker then proceeds to say “pregnant right?!”. I’m definitely not so this was extremely hurtful.When I WAS pregnant 4 years ago with my 1st I frequented because I worked nearby. This was the first time in the last 4 years I have been to this establishment, and from todays conversation I will choose another subway instead. I’m so upset and disappointed by the lack of a filter from this employee, and even more embarrassed that her attempt to correct the situation was to offer me a cookie. I honestly should have asked for my money back.
The food was good, but the service was really slow. First when I arrived ,there was no one behind the counter. After a few minutes the employee came from the back and helped a woman ahead of me. He was very slow, but made good sandwiches.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Making my sub and the man is judging me on what and how much stuff I put on it. Never in my life have I heard any response from a subway worker too! As I was putting my toppings on my sub he says “think you got enough”? And wow that’s a lot! “You want more?” Pretty sure it was the owner too, won’t be going back thanks.
When I walked in they looked at me as if I was gonna steal something and it felt that way the whole time I was there even when I ordered, just felt cold.
Atmosphere: 1
Food: 4
Service: 2
Sub today was so good! Ingredients were all fresh and bread was made perfect! Still my favorite Subway in Lake Geneva. Worth driving past Dunkin Subway to go here if you want a good sub
Atmosphere: 1
Food: 1
Service: 1
The sandwiches are good. The staff behind the counter could be a little more friendly.
Lindsay was amazing
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