The Baker House and Lake Geneva Steak House

We stayed at the Baker House hoping to celebrate our anniversary. The house must have been a hundred degrees so they brought a small dirty fan up into our room. The furniture is all old with springs popping through worn filthy cushions. We had stayed in the past and they had included breakfast and there was staff on site then. This time we were left completely alone in the house and when we called the number on the check in card for after hours it went straight to voicemail. Also apparently no more breakfast is included just a bowl of half rotten fruit sitting on the community table. The $48 brunch the next morning also offered moldy fruit. We sat on the front porch where the tables aren’t even dining tables but end tables so we smacked our knees against the legs and couldn’t even push in our chairs to eat properly. An older man who I believe was the owner was yelling and swearing at his employees at the front desk when we were in the bar area. I don’t think he knew we could hear but the entire experience was so disheartening , uncomfortable and just disgusting we will never ever go back. Such a shame such a beautiful house is being run into the ground by a man who obviously cares nothing for the quality of the food or maintaining the house or even having enough professionalism not to swear and scream at his employees in front of the guests. Zero stars. So disappointing. Worst anniversary ever thanks to the bad choice we made going there. We definitely won’t be back and I’ll be posting this review on every site possible to warn others not to let Baker House destroy anyone else’s special occasion.

Dinner was awesome. The waiter did not know the menu or offer dessert

I was double charged and lied to about being refunded for weeks.

When we came they was booked fully, I like decoration, and they had buffet

Had dinner here with my wife. We each had the filet, and were celebrating an anniversary. The service was excellent, the ambience was great. The food, however, left something to be desired. The steaks were cooked as ordered, but really lacking in flavor. There was really no type of seasoning. For the amount of money spent, i would have expected better quality and flavor. They serve the steak with a side of steak sauce, and it was a nice addition to the steak, but I've not used any type of steak sauce in years. The side served with the steak was a simple order of French fries. Call them whatever you want, but I've had better fries at McDonald's. Overall, great atmosphere, but for the money I think you could find a better meal elsewhere.

Good food

Waited to get sat with reservation. Legitimately doesn't matter. What does matter is the overpriced entrees. They echo aspects of what a good meal might taste like. This would be unremarkable if it didn't cost 40 dollars an entree. That's the true horror. I have no issue spending money on a good meal, that's why I'm compelled to review. Simply spend less elsewhere for an equal or greater experience

My husband and I eloped and came here for our wedding dinner and it was a complete disaster. We waited a decent time just to get water and our drinks which the server brought out the wrong wine to my husband. Then we ordered dinner which took forever and my husbands salad that he ordered never came out. He then got the wrong meal, apparently he was given someone else’s meal, so they took back his meal and my steak. We now waited probably another 20-30 minutes for our food. My steak now comes back way undercooked when I asked for medium. They now have to take the steak back to cook it more which literally took 30 minutes when cooking a steak a little extra only takes a cpl minutes. We meanwhile see out server sitting at someone’s table talking away while my steaks getting overcooked. My husband had to give me some of his food as I hadn’t eaten all day and have health issues then go to the back to ask where my steak was as our server was not paying attention. I finally got my steak, which was definitely not worth $58. We received no apologies for all the mishaps and another couple sitting behind us who was celebrating their anniversary had the same crappy experience and told us how they felt really bad for us because it was our wedding night especially. I have written to the restaurant in multiple ways and asked for someone to call me and speak to me and not one person has reached out via email or phone call, I’ve never experienced such horrible customer service in my life and would not expect it to come from what’s supposed to be such a wonderful place in Lake Geneva. If you know what’s good for you, do not plan any big events at this restaurant and I wouldn’t even eat there on a regular night, the food wasn’t worth it and the service was awful- the way they treat their customers is disgusting! Whoever is running this place has 0 care for their customers!

Very racism hostess. I made a reservation and the hostess refused to get us in, so we were 3 people. Won’t come back here. Need a reservation but the space was empty. I didn’t understand

Very disappointed. We did a reservation on line and the hostess refused to accept us. I think this people is very racism. I would like the owner should to check the process. I came here with my family but when I come back here I prefer to eat in another place

Their NYE dinner was the worst I’ve ever experienced. The food was cold, if it came at all. I have never paid so much for such substandard food and service. What they advertised, and what we got were worlds apart.

Service: 1

We had our family Christmas brunch at this beautiful "step back in time" spot. We had a parlor all to ourselves and such great service!

Service: 5

Before I begin my critique of high tea at the Baker House let me state that my comments are not directed in any way to the hard working waitstaff. Rather, I'm directing my comments to the owners/management of the Baker House. My daughters and granddaughters reserved a table for high tea on 12/21. Once seated, we waited and waited for someone to take our tea choice. We ordered our tea and because we had an 8 year old with us, we asked for warm milk. We were told that the Baker House had no milk (really?). We then asked for light drinks before tea but were told that the wait would be a while since, I guess, there was no bartender. We were also told there were no child friendly sandwiches, i.e. pb&j finger sandwiches. The waitstaff was completely overwhelmed and doing double duty as hostesses and waiters. After an hour with only water to sip on and absolutely no food in sight, we finally got up and left. Believe me I'm abbreviating our experience here. I have had tea all over the country and have never had an unpleasant experience such as we experienced at the Baker House. One of our party owns a house in Williams Bay, and is always happy to support local businesses. This certainly will not extend to the Baker House. As we left, our poor waitress apologized and asked if we would like to talk to her manager. I said I would. Waited another 10 minutes in the lobby, but no manager! Decided this establishment did not deserve a minute more of our time. I guess if I'm forced to give a star rating, I can say that the water was wet.

I play piano for their dinners and often stay here. Its a gorgeous, clean and romantic getaway!

Service: 5

We went there for a brunch and the only good things we enjoyed were the view and the service. Our server was nice, polite and friendly.
The food was basic and okay. Definitely overpriced! We paid over $100,before the tip,for a brunch for two with lukewarm coffee:(
not to mention,that the famous hats were so beat up and extremely dirty

Service: 4