My very favorite Mcdonald's!! I go everyday to get a latte. Most know me just by my voice if not my order. All personnel are very friendly and very acommodating. Thank you to everyone. Great Job!!
J Hovorka
Ordered McDonald’s online for pickup at the Lake Mills location. The app normally prompts you to select a parking spot on arrival, but once we got there it told us we had to go inside instead and wouldn't let us select our spot. I stood inside for 15 minutes without a single staff member acknowledging me, no greeting, no eye contact, nothing.
There was a woman with her two kids waiting before me with the exact same issue. Her food was already made and sitting there, but no one would stop long enough to hand it to her. After waiting and being ignored, she eventually gave up and left.
When an employee finally walked by (clearly trying to avoid me), I asked if I could just cancel my order. He immediately got snotty and then tried to hand me the other customer’s (lady and two kids) food, which confirmed how disorganized the place was. All I wanted was to make sure I’d get my money back. Instead, I was treated like I was an idiot. When I asked to speak to a manager, I was told the manager “wouldn’t talk to me.” It’s now been weeks, and I still haven’t gotten my refund.
They were a little busy, but nothing out of the ordinary—certainly not busy enough to excuse ignoring customers completely.
For comparison, we stopped at the McDonald’s in Waukesha on the way home. Ordered online five minutes out, parked, entered the spot number, and within two minutes a friendly employee brought our food out. That location was absolutely packed—lines inside and out the door—and still ran flawlessly.
Moral of the story: if you want McDonald’s, keep driving past the Lake Mills location and go literally anywhere else. This one is awful.
Atmosphere: 1
Service: 1
Jeff Kuhn
Lunchtime and NO BIG MACS? MCD how? Wait at drive thru was 20 plus min. People were blah. Worst McDonald's experience in a long time. Disappointed
Atmosphere: 2
Food: 2
Service: 1
Dodge Guy
Such a long wait time here
Atmosphere: 1
Service: 1
Jessica Cummings
Order this morning online, when going though drive thu no one was there, when I go to eat my breakfast sandwich they didnt even get the order right I asked for no folded egg, but a round egg, extra onion and extra breakfast sauce on my steak egg and bagle sandwich they didnt give me extra onions or breakfast sauce and gave me a folded egg instead of the round egg.
Food: 2
Service: 2
Val K
Very friendly service on a random Tuesday. Plus I got a quarter pounder with cheese, medium fries, and a drink for under $5. 5 stars.
Service: 5
aaron rush
me and my buddys were coming back form a long trip and we ordered pver 45$ worth of food and nothing was right all are drinks wre just carbonated water and just everything was wrong the worker told me theres nothing we can do abt it and kicked us out really disappointed in this mc donolds ill never come here again
Atmosphere: 1
Food: 1
Service: 1
Jordy Borjas Medina
Today I went to McDonald's and this time they served me super badly, to start with, I ordered two hamburgers and one I wanted without pickles, and they added pickles, then I asked for a coffee with extra cream and 3 sugars, and they gave it to me super strong and without cream or sugar, in my experience on other occasions that I have gone for food today it was very bad the truth, I couldn't even drink my coffee comfortably because it was super strong
Atmosphere: 4
Food: 5
Service: 2
Robert Holloway
It's ok
Atmosphere: 3
Food: 3
Service: 3
Ryan Biesheuvel
A restaurant that makes you wait for a single sandwich “to keep the line” moving. What line?
Just had apple pies from this place around 1’o clock today.. they were not fresh.. caused stomach problems to both people who consumed it..!
Atmosphere: 4
Food: 1
Service: 4
Tracy Goroski
We stopped here while on vacation we live in Kenosha and This McDonald's reminds me of what McDonald's use to be for us. Employees were wonderful working with me with crazy children. Oder was right on. Food actually tasted good not overcooked or cold sitting to long and just thrown together.
Atmosphere: 5
Food: 5
Service: 5
Onia Deville
Terrible workers. A woman there was extremely hostile and despite me explaining I had a hair in my food she threatened to call the cops? Absolutely terrible service.
Atmosphere: 1
Food: 1
Service: 1
Andy Atha
Ever since I (was) working here in the past, My order is the same EVERY time.. Plain Qt Pounder, Sub Potato bun. Yet somehow anytime I come here, I'm reminded how humans can fail the SIMPLEST TASK of a Plain burger. Do yall need me to come back to work for yall? Grill up my own meal? Or has management finally burnt their employees out SO MUCH that they just don't care?
Atmosphere: 2
Food: 2
Service: 1
Joe Smow
I wouldn’t waste your time with a business that does not take their customers into consider! I have gone three times this week to order a specific coffee in the morning and I’ve been told each time that they don’t have any milk? I guess the reason why that doesn’t make sense to me is there’s two gas stations across the street that sell milk? When I asked the manager if I was going to be compensated another drink that they wanted me to order they told me they could not do that? I know for a fact they can do that because it’s happened to me at other McDonald’s so that shows that they value saving two dollars over a lifetime customer don’t bother going to this business. It’s a waste of time their employees don’t know anything and the manager does not know how to run business sad sad establishment.
My very favorite Mcdonald's!! I go everyday to get a latte. Most know me just by my voice if not my order. All personnel are very friendly and very acommodating. Thank you to everyone. Great Job!!
Ordered McDonald’s online for pickup at the Lake Mills location. The app normally prompts you to select a parking spot on arrival, but once we got there it told us we had to go inside instead and wouldn't let us select our spot. I stood inside for 15 minutes without a single staff member acknowledging me, no greeting, no eye contact, nothing.
There was a woman with her two kids waiting before me with the exact same issue. Her food was already made and sitting there, but no one would stop long enough to hand it to her. After waiting and being ignored, she eventually gave up and left.
When an employee finally walked by (clearly trying to avoid me), I asked if I could just cancel my order. He immediately got snotty and then tried to hand me the other customer’s (lady and two kids) food, which confirmed how disorganized the place was. All I wanted was to make sure I’d get my money back. Instead, I was treated like I was an idiot. When I asked to speak to a manager, I was told the manager “wouldn’t talk to me.” It’s now been weeks, and I still haven’t gotten my refund.
They were a little busy, but nothing out of the ordinary—certainly not busy enough to excuse ignoring customers completely.
For comparison, we stopped at the McDonald’s in Waukesha on the way home. Ordered online five minutes out, parked, entered the spot number, and within two minutes a friendly employee brought our food out. That location was absolutely packed—lines inside and out the door—and still ran flawlessly.
Moral of the story: if you want McDonald’s, keep driving past the Lake Mills location and go literally anywhere else. This one is awful.
Atmosphere: 1
Service: 1
Lunchtime and NO BIG MACS? MCD how? Wait at drive thru was 20 plus min. People were blah. Worst McDonald's experience in a long time. Disappointed
Atmosphere: 2
Food: 2
Service: 1
Such a long wait time here
Atmosphere: 1
Service: 1
Order this morning online, when going though drive thu no one was there, when I go to eat my breakfast sandwich they didnt even get the order right I asked for no folded egg, but a round egg, extra onion and extra breakfast sauce on my steak egg and bagle sandwich they didnt give me extra onions or breakfast sauce and gave me a folded egg instead of the round egg.
Food: 2
Service: 2
Very friendly service on a random Tuesday. Plus I got a quarter pounder with cheese, medium fries, and a drink for under $5. 5 stars.
Service: 5
me and my buddys were coming back form a long trip and we ordered pver 45$ worth of food and nothing was right all are drinks wre just carbonated water and just everything was wrong the worker told me theres nothing we can do abt it and kicked us out really disappointed in this mc donolds ill never come here again
Atmosphere: 1
Food: 1
Service: 1
Today I went to McDonald's and this time they served me super badly, to start with, I ordered two hamburgers and one I wanted without pickles, and they added pickles, then I asked for a coffee with extra cream and 3 sugars, and they gave it to me super strong and without cream or sugar, in my experience on other occasions that I have gone for food today it was very bad the truth, I couldn't even drink my coffee comfortably because it was super strong
Atmosphere: 4
Food: 5
Service: 2
It's ok
Atmosphere: 3
Food: 3
Service: 3
A restaurant that makes you wait for a single sandwich “to keep the line” moving. What line?
Atmosphere: 1
Service: 1
Restaurantji Recommends
Just had apple pies from this place around 1’o clock today.. they were not fresh.. caused stomach problems to both people who consumed it..!
Atmosphere: 4
Food: 1
Service: 4
We stopped here while on vacation we live in Kenosha and This McDonald's reminds me of what McDonald's use to be for us. Employees were wonderful working with me with crazy children. Oder was right on. Food actually tasted good not overcooked or cold sitting to long and just thrown together.
Atmosphere: 5
Food: 5
Service: 5
Terrible workers. A woman there was extremely hostile and despite me explaining I had a hair in my food she threatened to call the cops? Absolutely terrible service.
Atmosphere: 1
Food: 1
Service: 1
Ever since I (was) working here in the past, My order is the same EVERY time.. Plain Qt Pounder, Sub Potato bun. Yet somehow anytime I come here, I'm reminded how humans can fail the SIMPLEST TASK of a Plain burger. Do yall need me to come back to work for yall? Grill up my own meal? Or has management finally burnt their employees out SO MUCH that they just don't care?
Atmosphere: 2
Food: 2
Service: 1
I wouldn’t waste your time with a business that does not take their customers into consider! I have gone three times this week to order a specific coffee in the morning and I’ve been told each time that they don’t have any milk? I guess the reason why that doesn’t make sense to me is there’s two gas stations across the street that sell milk? When I asked the manager if I was going to be compensated another drink that they wanted me to order they told me they could not do that? I know for a fact they can do that because it’s happened to me at other McDonald’s so that shows that they value saving two dollars over a lifetime customer don’t bother going to this business. It’s a waste of time their employees don’t know anything and the manager does not know how to run business sad sad establishment.
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