Typical Culver’s food . The food was fine, not made correctly was the issue. Ordered a bacon cheeseburger, received a cheeseburger. I went up to the counter where I asked if I wanted them to remake it or just get the bacon. I was in a hurry so I said I would just take the bacon . Received bacon in chicken tender box, went back to table… the bacon was burnt black. Went back up again and was asked the same questions. Again I will just take the bacon as long as it’s not burnt. Guy helping related that message to another young man standing by the kitchen. Who then proceed to tell kitchen staff in a condescending manner that the customer wante “not crispy bacon” nope just bacon that wasn’t burnt black. In the meantime the rest of my dinner got cold. Should have took pictures before I gave it back. I have been to much better Culver’s .
Amish Crusader
The Pot Roast Sandwich was $7 which was amazing
sandra young
The staff very helpful and nice
Rebecca Knox Captain Save A Home (Captain Save A Home)
Whoever the young man working last nights drive through with glasses and blond reddish hair around 8pm ish should be removed from customer service. I am spoiled by consistently excellent service and food by every Culvers I have ever visited until this one. There was a miscommunication error when ordering and the drive thru operator was so rude. Im grateful a young woman stepped in and took over as she was the typical kind and gracious worker you expect to find at Culvers. That young man is delivering anger and disdain with your order. He should not be in front of customers.
Terry Riebe
Allways great food people are nice
Gina Martinez
It wasn't what I expected...
Atmosphere: 5
Food: 2
Service: 5
Jeff Kohler
After arriving home with drive thru order, I noticed I noticed a burger was missing. After driving ten minutes back to store to retrieve missing item, the best they could do to make it right is $1 off coupon for value meal. That won’t even pay for the gas of making the extra trip. They really do not care about customers.
Atmosphere: 1
Food: 1
Service: 1
Ben
Very well chicken tenders always good🔥
Atmosphere: 4
Food: 4
Service: 4
ron bell
Always perfect , if there's a problem they fix it
Atmosphere: 5
Food: 5
Service: 5
Edward Liberty
It's fast food, so the 5 star rating is comparing it to McD or Burger King. The staff is great and the building is clean.
The food is always great and the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pints of Custard, Pub Burger and Cheese Curds, Salad, Butter Burger, Wisconsin Swiss Burger, Really Reeses Custard, Cheeseburger
Sarah Decker
I have never had an issue with Culver's in the Chicagoland area. We adore Culver's.
That being said, we were on our way back from a long weekend in Sturgeon Bay. My kids were super excited to go to Culver's in the state it started (based on the commercials). The food and space are always great. This particular location though was severely lacking in their staff!
I felt like we were being punked. Kaylee I believe was her name, is not someone who needs to work in customer service. She doesn't appear to be high school aged, but she's a mean girl. She was rude to my 6 year old. Who is rude to a 6 year old trying to order his own meal?
Low and behold, she got the entire order wrong and I feel like it was done on purpose. When my husband went up to explain that the order was wrong, this mean girl chose to argue with him. He wasn't about to argue with her, and I certainly didn't need to cause a scene.
Super disappointed in the strange mean girl clique vibes at the register. She seems to be a little ringleader.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Cheeseburger
Connie Kwok
A popular stop post Packers game! The line to order was a bit confusing but we eventually got our food. Waiting for the made to order, fresh food was excellent. Plenty of clean space inside. We took our fish and chips and the burger kids meal to go, and the food held up nicely. The food as always it hot and fresh, along with the frozen custard. Enjoy!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish and Chips
Polly Mix
Always great food! Their Chicken tenders are the BEST!
Typical Culver’s food . The food was fine, not made correctly was the issue. Ordered a bacon cheeseburger, received a cheeseburger. I went up to the counter where I asked if I wanted them to remake it or just get the bacon. I was in a hurry so I said I would just take the bacon . Received bacon in chicken tender box, went back to table… the bacon was burnt black. Went back up again and was asked the same questions. Again I will just take the bacon as long as it’s not burnt. Guy helping related that message to another young man standing by the kitchen. Who then proceed to tell kitchen staff in a condescending manner that the customer wante “not crispy bacon” nope just bacon that wasn’t burnt black. In the meantime the rest of my dinner got cold. Should have took pictures before I gave it back. I have been to much better Culver’s .
The Pot Roast Sandwich was $7 which was amazing
The staff very helpful and nice
Whoever the young man working last nights drive through with glasses and blond reddish hair around 8pm ish should be removed from customer service. I am spoiled by consistently excellent service and food by every Culvers I have ever visited until this one. There was a miscommunication error when ordering and the drive thru operator was so rude. Im grateful a young woman stepped in and took over as she was the typical kind and gracious worker you expect to find at Culvers. That young man is delivering anger and disdain with your order. He should not be in front of customers.
Allways great food people are nice
It wasn't what I expected...
Atmosphere: 5
Food: 2
Service: 5
After arriving home with drive thru order, I noticed I noticed a burger was missing. After driving ten minutes back to store to retrieve missing item, the best they could do to make it right is $1 off coupon for value meal. That won’t even pay for the gas of making the extra trip. They really do not care about customers.
Atmosphere: 1
Food: 1
Service: 1
Very well chicken tenders always good🔥
Atmosphere: 4
Food: 4
Service: 4
Always perfect , if there's a problem they fix it
Atmosphere: 5
Food: 5
Service: 5
It's fast food, so the 5 star rating is comparing it to McD or Burger King. The staff is great and the building is clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger
Restaurantji Recommends
Great burgers, cheese curds and sundaes
Atmosphere: 5
Food: 5
Service: 5
The food is always great and the staff is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pints of Custard, Pub Burger and Cheese Curds, Salad, Butter Burger, Wisconsin Swiss Burger, Really Reeses Custard, Cheeseburger
I have never had an issue with Culver's in the Chicagoland area. We adore Culver's.
That being said, we were on our way back from a long weekend in Sturgeon Bay. My kids were super excited to go to Culver's in the state it started (based on the commercials). The food and space are always great. This particular location though was severely lacking in their staff!
I felt like we were being punked. Kaylee I believe was her name, is not someone who needs to work in customer service. She doesn't appear to be high school aged, but she's a mean girl. She was rude to my 6 year old. Who is rude to a 6 year old trying to order his own meal?
Low and behold, she got the entire order wrong and I feel like it was done on purpose. When my husband went up to explain that the order was wrong, this mean girl chose to argue with him. He wasn't about to argue with her, and I certainly didn't need to cause a scene.
Super disappointed in the strange mean girl clique vibes at the register. She seems to be a little ringleader.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Cheeseburger
A popular stop post Packers game! The line to order was a bit confusing but we eventually got our food. Waiting for the made to order, fresh food was excellent. Plenty of clean space inside. We took our fish and chips and the burger kids meal to go, and the food held up nicely. The food as always it hot and fresh, along with the frozen custard. Enjoy!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish and Chips
Always great food! Their Chicken tenders are the BEST!
Atmosphere: 4
Food: 5
Service: 4
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