Dairy Queen Grill & Chill

Went there today and my food was cold
I online ordered my food they forgot my ranch threw my food in my car after waiting 20 min for checked tender and fries!
Three weeks ago I was shorted a chicken tender
Never ever fixed any time I went

Atmosphere: 1

Food: 1

Service: 1

We have eaten here many times and you can always count on it to be clean and have cheerful employees to take your order. Their ice cream birthday cakes are special. Their drive up is great year 'round. My favorite is a vanilla cone dipped in chocolate.

Atmosphere: 5

Food: 5

Service: 5

Food is great I guess, messed up my order. Our waiter seemed to have an attitude and was not very welcome at all.

Good food, clean dining area, pleasent staff, great ice cream treats!

Atmosphere: 5

Food: 5

Service: 5

Only used the drive through for Blizzards, but it was quick and the ice cream was great. Made to perfection.

Food: 5

Service: 5

Really nice service

Atmosphere: 5

Food: 5

Service: 5

I typically enjoy Dairy Queen, but this one has gotten much worse over the last few years. The service is bad. Employees stood around and chatted and ignored customers waiting at the counter.

Atmosphere: 2

Food: 3

Service: 1

Played cards and ate ice cream. So much fun

Atmosphere: 5

Food: 5

Service: 5

Nice place, but quite busy as it is combined with a convenience store & gas station. Thus parking is a challenge and the inside is somewhat noisy. However the service was good and my blizzard was nice and stiff (cold).

Atmosphere: 3

Food: 5

Service: 4

How difficult is it to smile? Both girls were totally unfriendly. We waited for 15 minutes for a small sundae, two small mixers and a slushy & the slushy wasn’t even the right one.

Food and people were great. Pricey but good

Atmosphere: 5

Food: 5

Service: 5

Ordered a Flamethrower Combo to go from inside. Waited within view of counter for 14 minutes for my food and while waiting, I observed French Fries in warming area where kitchen places finished food. There were several orders of French Fries sitting there and as people’s orders were passed through the cashier would place orders on trays and take French Fries sitting there. Also noted nothing done between handling money and touching food to go to tables.
Once my Flamethrower came through after 14 minutes, I got French Fries that had been sitting there just as long. They were soggy and lukewarm when I tried one right after getting in my truck. For $12.54, I expected better.

What bothered me even more was watching a girl in a blue shirt with what looked like strawberry colored streaks in her hair come out from the kitchen with food service gloves on. I was at least happy to see some type of food safety protocol being followed in the kitchen until I saw her gloved fingers operating the touchscreen on the same register counter staff uses to take orders and payment at and scratching her head and belly, then going back into the kitchen area and observed her to start making soft serve ice cream cones without changing gloves. These touchscreens are already nasty because the counter staff is handling money as well as using the touchscreen without sanitizing.
Whoever was getting those soft serve cones might as well have just sucked the fingers of customers paying with cash because there is going to be their DNA all over the money they handed the cashier and all over the touchscreen due to staff transference of customers DNA from handling their money. Now it’s on your cones and whatever else she’s making.
NASTY!!!!

THE EMAIL ADDRESS IN YOUR AUTO RESPONSE IS INVALID. Stop feigning concern with an auto response containing an invalid email address. Here’s the response I wanted to send to a invalid email address:

Your reply says contact at email address to share more. I suspect that was an auto reply to lower ratings as I’ve read identical responses to reviews. My review was VERY SPECIFIC and covered my concerns so I don’t think anyone actually read it. Here’s your chance to read it and correct the issues I brought up. If I see anything of concern next time I’m in there as far as food handling issues I will be contacting the local health department to investigate. It shouldn’t take a customer or a health department for corrective action to occur. The issues I raised should not be happening.

I did find the staff to be friendly and welcoming. That’s why I gave 2 stars in my review and not 1 star.

Atmosphere: 2

Food: 2

Service: 2

Must have been a bad day for the window person. Came out the back door to yell at a truck that just left and did not want to wait. But they also misplaced our order in line somehow even though we had paid and was sitting at the window for our ice cream.

Atmosphere: 3

Food: 5

Service: 1

Every time I go to this Dairy Queen they forget something. The job is not that hard. And the people working there should not have customer service jobs at all they are all rude.

Service: 1

We went through the drive-thru and had a large order. So the wait time was a bit long. But the person who took our order as well as the person who gave us the food were both kind and very patient.

Atmosphere: 3

Food: 4

Service: 4