Dairy Queen Grill & Chill

I typically enjoy Dairy Queen, but this one has gotten much worse over the last few years. The service is bad. Employees stood around and chatted and ignored customers waiting at the counter.

Atmosphere: 2

Food: 3

Service: 1

Played cards and ate ice cream. So much fun

Atmosphere: 5

Food: 5

Service: 5

Nice place, but quite busy as it is combined with a convenience store & gas station. Thus parking is a challenge and the inside is somewhat noisy. However the service was good and my blizzard was nice and stiff (cold).

Atmosphere: 3

Food: 5

Service: 4

Food and people were great. Pricey but good

Atmosphere: 5

Food: 5

Service: 5

Ordered a Flamethrower Combo to go from inside. Waited within view of counter for 14 minutes for my food and while waiting, I observed French Fries in warming area where kitchen places finished food. There were several orders of French Fries sitting there and as people’s orders were passed through the cashier would place orders on trays and take French Fries sitting there. Also noted nothing done between handling money and touching food to go to tables.
Once my Flamethrower came through after 14 minutes, I got French Fries that had been sitting there just as long. They were soggy and lukewarm when I tried one right after getting in my truck. For $12.54, I expected better.

What bothered me even more was watching a girl in a blue shirt with what looked like strawberry colored streaks in her hair come out from the kitchen with food service gloves on. I was at least happy to see some type of food safety protocol being followed in the kitchen until I saw her gloved fingers operating the touchscreen on the same register counter staff uses to take orders and payment at and scratching her head and belly, then going back into the kitchen area and observed her to start making soft serve ice cream cones without changing gloves. These touchscreens are already nasty because the counter staff is handling money as well as using the touchscreen without sanitizing.
Whoever was getting those soft serve cones might as well have just sucked the fingers of customers paying with cash because there is going to be their DNA all over the money they handed the cashier and all over the touchscreen due to staff transference of customers DNA from handling their money. Now it’s on your cones and whatever else she’s making.
NASTY!!!!

THE EMAIL ADDRESS IN YOUR AUTO RESPONSE IS INVALID. Stop feigning concern with an auto response containing an invalid email address. Here’s the response I wanted to send to a invalid email address:

Your reply says contact at email address to share more. I suspect that was an auto reply to lower ratings as I’ve read identical responses to reviews. My review was VERY SPECIFIC and covered my concerns so I don’t think anyone actually read it. Here’s your chance to read it and correct the issues I brought up. If I see anything of concern next time I’m in there as far as food handling issues I will be contacting the local health department to investigate. It shouldn’t take a customer or a health department for corrective action to occur. The issues I raised should not be happening.

I did find the staff to be friendly and welcoming. That’s why I gave 2 stars in my review and not 1 star.

Atmosphere: 2

Food: 2

Service: 2

Must have been a bad day for the window person. Came out the back door to yell at a truck that just left and did not want to wait. But they also misplaced our order in line somehow even though we had paid and was sitting at the window for our ice cream.

Atmosphere: 3

Food: 5

Service: 1

Every time I go to this Dairy Queen they forget something. The job is not that hard. And the people working there should not have customer service jobs at all they are all rude.

Service: 1

We went through the drive-thru and had a large order. So the wait time was a bit long. But the person who took our order as well as the person who gave us the food were both kind and very patient.

Atmosphere: 3

Food: 4

Service: 4

My order was taken by Claudia, very nice young lady super polite and very happy I was very impressed with her customer service

Food: 5

Service: 5

I was there yesterday and Taliah was very nice and very hard working. She greeted me with a smile and seemed like she genuinely cared about the customers. Out of all the workers I seen there that day, she seemed the most respectful and the most hard working. If I were to come there again, I will be asking for Taliah.

The girl working the drive through Wednesday night at 5 pm was rude and dismissive, didn't show any customer service skills whatsoever. Did not smile, no eye contact. We thanked her and she did not say anything, just slammed the drive through window on us and walked away. We will be taking our business to the dairy queen in two rivers from now on. We have never had a good experience at this location. As a service worker I understand that customer service is hard sometimes, but being mean to guests is never acceptable. The fact that she is still employed here shocks me. I have never bad such an unpleasant experience anywhere else. But at least the blizzards are good.

Atmosphere: 1

Food: 4

Service: 1

I'm not blaming this particular establishment, but it's a shame how much the chicken tender basket costs for how much you actually get. Smaller pieces than in the past for dollars more. Again it's not their fault, but something should be done in upper management.

Atmosphere: 4

Food: 2

Service: 4

Our cross country team decided to stop here after our last meet of the season and a couple other teams decided to also, which meant that it was quite busy. We had to wait a little bit, but that didn’t bother us at all because we could see that Sammi was working very hard to get us our food quickly. She is amazing, so hard-working and kind, doing it all with a smile on her face. We were so impressed. Go Sammi! 5 stars for you!!!!!

Atmosphere: 5

Food: 5

Service: 5

Sammy was working so hard! We had a big group and she helped so much and had a great attitude. Thanks Sammy for the hard work!

Atmosphere: 4

Food: 3

Service: 5

The drive-thru member was kind and friendly. The meal was cheaper than other DQ restaurants.

Atmosphere: 5

Food: 5

Service: 5