Bigby is considered a customer service job, correct? Well, theirs is horrible. I only have went to bigby for the bragel sandwiches, but when someone opens the window without a smile, tells you how much you owe and proceeds to say “you want to leave a tip” in the RUDEST way you don’t want to go back! I’ve never met a nice/friendly bigby employee and it’s very concerning. No wonder why the business is going downhill. Also, not to mention the sandwhich took longer than 10 mins to make with NO ONE ELSE IN LINE. And!!!! it was sloppy. 0/5 stars if i could.
Atmosphere: 1
Food: 1
Service: 1
Lance Espeseth
I went in this morning and the atmosphere is always great but not sure what I'm wanted but knew it needed coconut. Tonya recommended the Island bear and ooooohhh wee was it good. Thank you Tonya Id come in just to see that smile again!
Michael J
Slowest drive thru in town.
Atmosphere: 1
Food: 1
Service: 1
Let It Fly Sports Podcast
Maddie and the Owner Taylor are two incredible ladies who make you feel invited and appreciated for coming in to get coffee, the coffee is the best in town and it is always an amazing time to come in
Atmosphere: 5
Food: 5
Service: 5
Scott Vandehei
great place and atmosphere very cozy inside if you dont know what to get or what you would like just ask taylor for suggestions she will find something you will enjoy but dont forget to try one of there delicious bagels as well 🧋🥯❤️ dont forget tips are greatly appreciated 🤑
Lizzi Kitti
This place is really going downhill. A bit of a wait but overall I enjoy the coffee so I didn't mind. Recently it seems like everytime I go they're either missing something or mess up the order. The coffee hasn't tasted the same and the balance of flavors is all out of wack. My husband went today to grab us breakfast and not only did they not have cream cheese for the bagels they didn't have eggs either. They also don't have the correct lids for their own cups. You'd expect a company to provide these things especially for the prices they charge and the tips they ask for everytime you pay.
Atmosphere: 1
Food: 1
Service: 2
Lillian Garretson
wow, that was bad. waited 30 minutes for our drinks while three other people came in and ordered and got their drinks. cars were waiting in the drive thru and staff had no idea. they said they were really busy but we could see all eight people they had served and the high schoolers working there just stood around talking. all hail 7 brew.
Atmosphere: 1
Food: 3
Service: 1
Maddy Gudel
I went here this morning I ordered a maple waffle SANDWICH and all I got was the waffle nothing in it. I also ordered a braggel and there close to nothing in it as well. The girl in drive through was so quote I didn’t hear her and she began to become rude and the wait omg, the drive through was empty. Also they forgot ab one my drinks when I clearly said it. Terrible customer service and the rudeness was crazy. Go to Starbucks instead!
Atmosphere: 1
Food: 1
Service: 1
Nicole Schalow
Very disappointed in the staffs attitude/words towards others. Extremely disrespectful. I stopped in the other day and purchased a coffee, sat in the chairs furthest to the left (I’m not even sure they knew I was in there). Another family came in, and ended up walking out because they didn’t have a certain item. As soon as that family walked out, the language and words used to make fun of them was far from professional. Treat others as you want to be treated. You can do better!
Dawn Zaborowski
Deliciousness…If you have a hard time keeping your head on straight, these girls will have you covered. 😂 Thank you for the wonderfully personable service and filling in when my brain has a relapse 💞 I appreciate you all
If you go here be prepared to WAIT even when the drive thru is empty AND don’t expect your order to be correct. So to Starbucks instead (it’s right down the road).
Service: 1
Josh Mason
I’m being nice because I just left church, but I didn’t really think it was that hard to be decent to a customer when they’re trying to make an order. I guess that’s what happens when you have snobby teenagers running a drive though. Too bad biggby has fallen into false advertising by not being able to make the 7$ meal deal and not having a button for it? But it was nice to sit on my phone for 10 minutes while my wife waited for her bagel. At least your iced chai isn’t bad.
Service: 1
Chelsea Lavino
Love the drink options and daily specials! I would love if we had one back home in quad cities (IA @IL)
Atmosphere: 5
Food: 5
Service: 5
Sarah Schmidtke
Drink was great! Sandwich was not at all what I asked for. This has happened multiple times and I'm hesitant to continue going.
Dan Bender
I will Never go to this store again! The Staff is so Obnoxiously Rude! My jaw dropped at how the one girl was yelling at me screaming across the room asking what was in my order I was picking up. I used to come here every now and then but never again. I don't want to be treated like that. I'll be going to Dunkin from now on.. jeezzz be nice people..
Bigby is considered a customer service job, correct? Well, theirs is horrible. I only have went to bigby for the bragel sandwiches, but when someone opens the window without a smile, tells you how much you owe and proceeds to say “you want to leave a tip” in the RUDEST way you don’t want to go back! I’ve never met a nice/friendly bigby employee and it’s very concerning. No wonder why the business is going downhill. Also, not to mention the sandwhich took longer than 10 mins to make with NO ONE ELSE IN LINE. And!!!! it was sloppy. 0/5 stars if i could.
Atmosphere: 1
Food: 1
Service: 1
I went in this morning and the atmosphere is always great but not sure what I'm wanted but knew it needed coconut. Tonya recommended the Island bear and ooooohhh wee was it good. Thank you Tonya Id come in just to see that smile again!
Slowest drive thru in town.
Atmosphere: 1
Food: 1
Service: 1
Maddie and the Owner Taylor are two incredible ladies who make you feel invited and appreciated for coming in to get coffee, the coffee is the best in town and it is always an amazing time to come in
Atmosphere: 5
Food: 5
Service: 5
great place and atmosphere very cozy inside if you dont know what to get or what you would like just ask taylor for suggestions she will find something you will enjoy but dont forget to try one of there delicious bagels as well 🧋🥯❤️ dont forget tips are greatly appreciated 🤑
This place is really going downhill. A bit of a wait but overall I enjoy the coffee so I didn't mind. Recently it seems like everytime I go they're either missing something or mess up the order. The coffee hasn't tasted the same and the balance of flavors is all out of wack. My husband went today to grab us breakfast and not only did they not have cream cheese for the bagels they didn't have eggs either. They also don't have the correct lids for their own cups. You'd expect a company to provide these things especially for the prices they charge and the tips they ask for everytime you pay.
Atmosphere: 1
Food: 1
Service: 2
wow, that was bad. waited 30 minutes for our drinks while three other people came in and ordered and got their drinks. cars were waiting in the drive thru and staff had no idea. they said they were really busy but we could see all eight people they had served and the high schoolers working there just stood around talking. all hail 7 brew.
Atmosphere: 1
Food: 3
Service: 1
I went here this morning I ordered a maple waffle SANDWICH and all I got was the waffle nothing in it. I also ordered a braggel and there close to nothing in it as well. The girl in drive through was so quote I didn’t hear her and she began to become rude and the wait omg, the drive through was empty. Also they forgot ab one my drinks when I clearly said it. Terrible customer service and the rudeness was crazy. Go to Starbucks instead!
Atmosphere: 1
Food: 1
Service: 1
Very disappointed in the staffs attitude/words towards others. Extremely disrespectful. I stopped in the other day and purchased a coffee, sat in the chairs furthest to the left (I’m not even sure they knew I was in there). Another family came in, and ended up walking out because they didn’t have a certain item. As soon as that family walked out, the language and words used to make fun of them was far from professional. Treat others as you want to be treated. You can do better!
Deliciousness…If you have a hard time keeping your head on straight, these girls will have you covered. 😂 Thank you for the wonderfully personable service and filling in when my brain has a relapse 💞 I appreciate you all
Service: 5
Restaurantji Recommends
If you go here be prepared to WAIT even when the drive thru is empty AND don’t expect your order to be correct. So to Starbucks instead (it’s right down the road).
Service: 1
I’m being nice because I just left church, but I didn’t really think it was that hard to be decent to a customer when they’re trying to make an order. I guess that’s what happens when you have snobby teenagers running a drive though. Too bad biggby has fallen into false advertising by not being able to make the 7$ meal deal and not having a button for it? But it was nice to sit on my phone for 10 minutes while my wife waited for her bagel. At least your iced chai isn’t bad.
Service: 1
Love the drink options and daily specials! I would love if we had one back home in quad cities (IA @IL)
Atmosphere: 5
Food: 5
Service: 5
Drink was great! Sandwich was not at all what I asked for. This has happened multiple times and I'm hesitant to continue going.
I will Never go to this store again! The Staff is so Obnoxiously Rude! My jaw dropped at how the one girl was yelling at me screaming across the room asking what was in my order I was picking up. I used to come here every now and then but never again. I don't want to be treated like that. I'll be going to Dunkin from now on.. jeezzz be nice people..
Atmosphere: 2
Food: 3
Service: 1
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