My wife and I Went to have dinner yesterday, Sunday June 8th @ 6:45 pm. We each ordered fish dinners. After 15 minutes of waiting I noticed our food was up on the warming area but no one was paying attention. I got up and addressed the issue with staff who were completely inattentive to customer service. Did not have a clue. They gave us the order and did not give the slaw which was part of what we payed $24 or $25 dollars for. After realizing there was neither a fork or knife to eat the fish fillet I asked for a fork & knife. Here’s the best part, the employee who was clueless responded by saying, “the manager is in the bathroom”. Whoever is the operator of this establishment should pay attention to hiring and training instead of golfing or boating. Stay away and don’t waste your money. Any other locations will be better quality and service than the Mequon location.
Carter Maltz
They service was good food was good but very loud inside
M J
Was here around 5p today on a Sunday. When we arrived there were only 2 tables occupied in the entire restaurant as we had arrived before the dinner rush. Almost all of the tables in the restaurant were dirty. About 8 people behind the counter waiting for customers. 1 girl on her phone. Once our server brought out our food he cleaned a table at our request. There is no reason almost all of the tables on the restaurant should be dirty. Management needs to dial in on this with employees as customers deserve to have a clean table and sanitary environment in which to dine.
James Geilfuss
Can't make a hamburger the why I like them
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Butter Burger
Phil Cruz
Getting too pricey.
Atmosphere: 3
Food: 2
Service: 2
jack hentschel
Food was excellent, cheap and fast service, had enough food for 2 people for the same cost as one meal in McDonald’s in England, just a shame I can’t get it in
Never had an issue with Culvers until today when I went to this location. I ordered a large cheese curd and they gave me a large fry, refused to let me trade it in for a cheese curd (fries were untouched), refund my order, or do ANYTHING to make the situation better (I was the only person in line). Horrible service I would NOT recommend this location to ANYONE.
Food: 1
Service: 1
Julie
Did give a receipt for survey. Order was wrong. Horrible customer service.
As a preface, I’ve never made a review of a restaurant. Pretty disappointing experience overall. Ordered food for my pregnant wife who was craving fries and chicken tenders. There was no rush, there were 2 other customers in line, and our order was 100% standard no adjustments.
They forgot the fries for both orders and I didn’t discover it until I returned home. I called back within minutes. Instead of refunding me for the inconvenience, or offering to have the fries waiting for me to pick up, they said they would take my info and a manager would send a coupon in the mail….
Bad service, even worse follow up. Shocking to see from a Culver’s, but I guess that’s just how it is now. Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Richard Sternhagen
Service was at best, indifferent. Not the typical experience from other Culver’s. Even the manager seems put out.
Atmosphere: 1
Food: 1
Service: 1
Joe Ely
Easy on-off from I43. Solid Culver's experience!
Atmosphere: 4
Food: 5
Service: 5
Moi D
Always fresh food, all staff have great attitudes and very cheerful and helpful if needed.
Atmosphere: 5
Food: 5
Service: 5
Dave Hansen
As far as fast food chains, which I typically do not eat at, Culver's tops them all. The only one that comes close in Chic-fil-a. The cheese curds are a must and can be substituted for your fries. I have never have had a richer chocolate frozen custard then here. Also, they have a frozen custard flavor of the day that keeps you coming back day after day! Two thumbs up!
Very fast sevice
My wife and I Went to have dinner yesterday, Sunday June 8th @ 6:45 pm. We each ordered fish dinners. After 15 minutes of waiting I noticed our food was up on the warming area but no one was paying attention. I got up and addressed the issue with staff who were completely inattentive to customer service. Did not have a clue. They gave us the order and did not give the slaw which was part of what we payed $24 or $25 dollars for. After realizing there was neither a fork or knife to eat the fish fillet I asked for a fork & knife. Here’s the best part, the employee who was clueless responded by saying, “the manager is in the bathroom”.
Whoever is the operator of this establishment should pay attention to hiring and training instead of golfing or boating. Stay away and don’t waste your money. Any other locations will be better quality and service than the Mequon location.
They service was good food was good but very loud inside
Was here around 5p today on a Sunday. When we arrived there were only 2 tables occupied in the entire restaurant as we had arrived before the dinner rush. Almost all of the tables in the restaurant were dirty. About 8 people behind the counter waiting for customers. 1 girl on her phone. Once our server brought out our food he cleaned a table at our request. There is no reason almost all of the tables on the restaurant should be dirty. Management needs to dial in on this with employees as customers deserve to have a clean table and sanitary environment in which to dine.
Can't make a hamburger the why I like them
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Butter Burger
Getting too pricey.
Atmosphere: 3
Food: 2
Service: 2
Food was excellent, cheap and fast service, had enough food for 2 people for the same cost as one meal in McDonald’s in England, just a shame I can’t get it in
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, Butter Burger, Chicken Tenders
Fresh, tasty, and reasonably priced. Love it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Burger Basket, Hamburger
Never had an issue with Culvers until today when I went to this location. I ordered a large cheese curd and they gave me a large fry, refused to let me trade it in for a cheese curd (fries were untouched), refund my order, or do ANYTHING to make the situation better (I was the only person in line). Horrible service I would NOT recommend this location to ANYONE.
Food: 1
Service: 1
Did give a receipt for survey. Order was wrong. Horrible customer service.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hamburger, Butter Burger
Restaurantji Recommends
As a preface, I’ve never made a review of a restaurant. Pretty disappointing experience overall. Ordered food for my pregnant wife who was craving fries and chicken tenders. There was no rush, there were 2 other customers in line, and our order was 100% standard no adjustments.
They forgot the fries for both orders and I didn’t discover it until I returned home. I called back within minutes. Instead of refunding me for the inconvenience, or offering to have the fries waiting for me to pick up, they said they would take my info and a manager would send a coupon in the mail….
Bad service, even worse follow up. Shocking to see from a Culver’s, but I guess that’s just how it is now. Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Service was at best, indifferent. Not the typical experience from other Culver’s.
Even the manager seems put out.
Atmosphere: 1
Food: 1
Service: 1
Easy on-off from I43. Solid Culver's experience!
Atmosphere: 4
Food: 5
Service: 5
Always fresh food, all staff have great attitudes and very cheerful and helpful if needed.
Atmosphere: 5
Food: 5
Service: 5
As far as fast food chains, which I typically do not eat at, Culver's tops them all. The only one that comes close in Chic-fil-a. The cheese curds are a must and can be substituted for your fries. I have never have had a richer chocolate frozen custard then here. Also, they have a frozen custard flavor of the day that keeps you coming back day after day! Two thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turtle, Waffle Cone, Ice Cream Sundaes, Butter Burger Basket, Butter Burger, Chicken Tenders, Vanilla Custard
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