While I love the food and large menu, the service is subpar. My food order was 1/2 wrong and called them as I live far away. The managers answer was come back that evening or wait for their owner the next day to consider a partial refund. No refund came, not even a phone call. I ended up disputing the transaction through my card. Stay away from this location…clearly they could care less on good service and can’t even empower their manager to issue a silly $20 refund. Wow just wow
Atmosphere: 2
Food: 5
Service: 1
Dan Noraker
I heard three four letter swear words from employees while standing at the counter. If there were kids standing there I would have had words for them, but I’ll just leave this review. Please be more respectful to your customers who come to Culver’s for the clean environment, including the language.
Atmosphere: 1
Food: 5
Service: 5
Andrew Najera
Fast service. Good quality. But drive through help can be a bit more excited for his job. I know people are hard but smile and be excited!
Atmosphere: 4
Food: 5
Service: 4
Maruto456 the Gamer
I went into the drive thru and ordered a decent amount of food for one person, I thought it would take a few minutes, but I immediately got my food and a smile from the workers. The food was great, I have no complaints and would recommend this Culvers to anyone.
Atmosphere: 5
Food: 5
Service: 5
Denise Carbone
These folks were wonderful in every aspect. We were entering with my friends elderly father. They saw us coming and moved quickly to hold open both doors for us to help with getting him inside safely. I was so touched by their acts of compassion. THANK YOU so very much. Of course as always, the food was fantastic!
Atmosphere: 5
Food: 5
Service: 5
John Cerk
Just pulled up to drive through in pouring rain.Nobody would take my order.Hears some crackling,but I think they didn't want to take my order.Seems like others have had bad experiences,I definitely will never come back
William Monahan
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Jon Schotte
Pulled up to take the order and could barely hear the intercom. Once we pulled up to the window, I got the eyes rolled at me when I tried to redeem the ten tokens. Finally our order was incorrect. Everything else was fine.
Atmosphere: 2
Food: 2
Service: 2
Melanie Mcdugal
Absolutely heartbroken by what I experienced at Culver’s. I never thought a place I once enjoyed would humiliate me like this. The staff is completely INCOMPETENT, RUDE, and worst of all — BLATANTLY RACIST. They refused to accept a coupon I’ve used before (I have proof!), and instead of explaining, they mocked me for not speaking perfect English. Yes, they laughed — as if my accent, my effort to communicate, was a joke to them.
They consistently lock the doors well before closing time, as if they’re looking for excuses not to serve people like me. Is it because of how I look? How I speak? That’s exactly how it felt — like I didn’t belong, like I wasn’t worthy of basic respect.
I left that place with tears in my eyes and a knot in my chest. But I won’t stay silent. I’m filing a formal complaint for discrimination, and I hope no one else has to feel what I felt Today
Every time I’m here there is two or three employees actually working and a bunch of others standing around on their phones. Because of this service tends to be slow and food is hastily thrown together
Jessica Friske
We went here for custard to celebrate after an event. The employees were courteous and service was quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Concrete Mixer
Jake Ribich
Order medium oreo concrete mixer through the drive through. Didn't get a receipt and my mixer was completely hollow. Only half the cup was filled. Didn't see it till I was back on the highway. Very disappointed. Good icecream as usual, just got half the icecream I was supposed to. Not cool Culver's, especially on this blazing hot day... and no receipt so can't add my order number
Food: 4
Service: 1
Terry Zuehlsdorf
Very fast sevice
Atmosphere: 5
Food: 5
Service: 5
Arthur Rapkin
My wife and I Went to have dinner yesterday, Sunday June 8th @ 6:45 pm. We each ordered fish dinners. After 15 minutes of waiting I noticed our food was up on the warming area but no one was paying attention. I got up and addressed the issue with staff who were completely inattentive to customer service. Did not have a clue. They gave us the order and did not give the slaw which was part of what we payed $24 or $25 dollars for. After realizing there was neither a fork or knife to eat the fish fillet I asked for a fork & knife. Here’s the best part, the employee who was clueless responded by saying, “the manager is in the bathroom”. Whoever is the operator of this establishment should pay attention to hiring and training instead of golfing or boating. Stay away and don’t waste your money. Any other locations will be better quality and service than the Mequon location.
While I love the food and large menu, the service is subpar. My food order was 1/2 wrong and called them as I live far away. The managers answer was come back that evening or wait for their owner the next day to consider a partial refund. No refund came, not even a phone call. I ended up disputing the transaction through my card. Stay away from this location…clearly they could care less on good service and can’t even empower their manager to issue a silly $20 refund. Wow just wow
Atmosphere: 2
Food: 5
Service: 1
I heard three four letter swear words from employees while standing at the counter. If there were kids standing there I would have had words for them, but I’ll just leave this review. Please be more respectful to your customers who come to Culver’s for the clean environment, including the language.
Atmosphere: 1
Food: 5
Service: 5
Fast service. Good quality. But drive through help can be a bit more excited for his job. I know people are hard but smile and be excited!
Atmosphere: 4
Food: 5
Service: 4
I went into the drive thru and ordered a decent amount of food for one person, I thought it would take a few minutes, but I immediately got my food and a smile from the workers. The food was great, I have no complaints and would recommend this Culvers to anyone.
Atmosphere: 5
Food: 5
Service: 5
These folks were wonderful in every aspect. We were entering with my friends elderly father. They saw us coming and moved quickly to hold open both doors for us to help with getting him inside safely. I was so touched by their acts of compassion. THANK YOU so very much. Of course as always, the food was fantastic!
Atmosphere: 5
Food: 5
Service: 5
Just pulled up to drive through in pouring rain.Nobody would take my order.Hears some crackling,but I think they didn't want to take my order.Seems like others have had bad experiences,I definitely will never come back
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Pulled up to take the order and could barely hear the intercom. Once we pulled up to the window, I got the eyes rolled at me when I tried to redeem the ten tokens. Finally our order was incorrect. Everything else was fine.
Atmosphere: 2
Food: 2
Service: 2
Absolutely heartbroken by what I experienced at Culver’s.
I never thought a place I once enjoyed would humiliate me like this. The staff is completely INCOMPETENT, RUDE, and worst of all — BLATANTLY RACIST. They refused to accept a coupon I’ve used before (I have proof!), and instead of explaining, they mocked me for not speaking perfect English. Yes, they laughed — as if my accent, my effort to communicate, was a joke to them.
They consistently lock the doors well before closing time, as if they’re looking for excuses not to serve people like me. Is it because of how I look? How I speak? That’s exactly how it felt — like I didn’t belong, like I wasn’t worthy of basic respect.
I left that place with tears in my eyes and a knot in my chest. But I won’t stay silent. I’m filing a formal complaint for discrimination, and I hope no one else has to feel what I felt Today
Atmosphere: 1
Food: 1
Service: 1
Stopped by for frozen custard. Always good!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Every time I’m here there is two or three employees actually working and a bunch of others standing around on their phones. Because of this service tends to be slow and food is hastily thrown together
We went here for custard to celebrate after an event. The employees were courteous and service was quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Concrete Mixer
Order medium oreo concrete mixer through the drive through. Didn't get a receipt and my mixer was completely hollow. Only half the cup was filled. Didn't see it till I was back on the highway. Very disappointed. Good icecream as usual, just got half the icecream I was supposed to. Not cool Culver's, especially on this blazing hot day... and no receipt so can't add my order number
Food: 4
Service: 1
Very fast sevice
Atmosphere: 5
Food: 5
Service: 5
My wife and I Went to have dinner yesterday, Sunday June 8th @ 6:45 pm. We each ordered fish dinners. After 15 minutes of waiting I noticed our food was up on the warming area but no one was paying attention. I got up and addressed the issue with staff who were completely inattentive to customer service. Did not have a clue. They gave us the order and did not give the slaw which was part of what we payed $24 or $25 dollars for. After realizing there was neither a fork or knife to eat the fish fillet I asked for a fork & knife. Here’s the best part, the employee who was clueless responded by saying, “the manager is in the bathroom”.
Whoever is the operator of this establishment should pay attention to hiring and training instead of golfing or boating. Stay away and don’t waste your money. Any other locations will be better quality and service than the Mequon location.
Loading...