I wanted to share my disappointment with a recent experience at one of your locations. While checking out, I noticed cups of chopped strawberries and a basket of apples displayed near the register. My 2-year-old son saw the apples and sweetly asked, “Mommy, can I have an apple please?” Naturally, I handed him one, assuming they were for sale since they were openly displayed near the checkout area.
When I got to the register and was reviewing our order, the cashier looked confused and said the apples weren’t for sale they were only for desserts. I immediately apologized and explained that my son had already taken a bite, and asked if I could simply pay for it. Instead of showing understanding, both the cashier and the manager responded in a snarky tone, saying I’d have to pay $12 for the apple, which I found absolutely unreasonable.
I told them that was ridiculous and asked if there was another way to resolve it, given that it was an honest mistake by a toddler. They then said they could charge me for an extra topping “that’s $5” and spoke very curtly. Wanting to move on since my son was getting impatient, I agreed. Later, when I looked at the receipt, I saw I was charged for two added proteins at $1.99 each, totaling $3.98. she couldn’t have charged me $1.09 for a “side” bun.
I’m not as upset about the amount as I am about the lack of compassion and customer service. Accidents happen, especially with small children, and a little understanding would have gone a long way. I hope you’ll take this feedback seriously and use it as an opportunity to ensure your team handles similar situations with more empathy and professionalism in the future.
Thank you for taking the time to read this and for addressing my concerns.
Great food that always tastes fresh and flavorful. Their salads are especially good. This spot can get pretty busy during lunch crowds and the modern interior can make it rather hard to hear people without shouting, but it's a nice place in Greenway. Ordering can be a bit tedious sometimes, as the assembly line-type setup means that I sometimes have to repeat my order to 3-4 different people, but overall isn't the worst. Great place to stop for healthier options!
Atmosphere: 4
Food: 5
Service: 4
August Peters
The food tasted great. Unfortunately, it was mostly lettuce and dressing, as they barely added any other ingredients. I asked for two eggs, but there was only one-and-a-half in the bowl, which, I guess you could just call a salad at this point. It was good food, but dressing, 1.5 eggs, and a quarter of an avocado is certainly not worth $12
Nicole Hall
Food is so good here! I always try to stop by when I'm in the area.
Atmosphere: 4
Food: 5
Service: 5
McKenzie Walther
Love the soups here and very reasonably priced! Another one of my favorites to order while working!
Atmosphere: 4
Food: 5
Service: 5
Danielle Sydnor
Fresh Mediterranean style food. Make sure you use the app to get your points. I come here frequently and have not been disappointed. I love the touch of the complimentary bread and chocolate strawberry with every order.
Atmosphere: 5
Food: 5
Service: 5
Shannon Behm
I love their fresh food and I always didn’t mind the prices but you are skimping way too much For your prices. The salad is half what I used to get. I got two slices of turkey and not even half of an avocado on my sandwich
Atmosphere: 4
Food: 2
Service: 4
Milind Godbole
One of the best places in entire Madison to enjoy fresh mediterranean food either at the outlet or to go. Quantity and quality is of the highest standards. I always visit this store and enjoy the food. Outlet closes at 2030 everyday and hence pl be early if you don't want to get disappointed.
Atmosphere: 5
Food: 5
Service: 5
waffledoctor87
what if panera was like. good also there's vitaminwater on tap which is incredible
This is a new favorite spot of mine. The sandwiches all taste so good. My favorite is the pesto chicken sandwich. The chicken enchilada soup and the tomato soups are both excellent. Also, I love their mocktail mixes!
Atmosphere: 5
Food: 5
Service: 5
Bruce Weber
Excellent fast casual. Brisket grilled cheese was top notch. The chicken enchilada chili was hearty and just enough heat. The chocolate covered strawberries were a nice touch. Turkey bacon avocado got two thumbs up. A little pricey but great food. Would return.
Atmosphere: 4
Food: 5
Service: 4
Isabella Baenen
My favorite place for food!
Atmosphere: 5
Food: 5
Service: 5
Christopher Stefanski
Every time I'm in Madison/Middleton area, which seems to be at least once a year, I eat at Cafe Zupas. The food is fresh and tasty. It's clean and bright. Staff is ok. Not super friendly but not certainly not rude. I just like how there is a good variety and it doesn't leave feeling like you just ate fast food.
Dear Cafe Zupas Team,
I wanted to share my disappointment with a recent experience at one of your locations. While checking out, I noticed cups of chopped strawberries and a basket of apples displayed near the register. My 2-year-old son saw the apples and sweetly asked, “Mommy, can I have an apple please?” Naturally, I handed him one, assuming they were for sale since they were openly displayed near the checkout area.
When I got to the register and was reviewing our order, the cashier looked confused and said the apples weren’t for sale they were only for desserts. I immediately apologized and explained that my son had already taken a bite, and asked if I could simply pay for it. Instead of showing understanding, both the cashier and the manager responded in a snarky tone, saying I’d have to pay $12 for the apple, which I found absolutely unreasonable.
I told them that was ridiculous and asked if there was another way to resolve it, given that it was an honest mistake by a toddler. They then said they could charge me for an extra topping “that’s $5” and spoke very curtly. Wanting to move on since my son was getting impatient, I agreed. Later, when I looked at the receipt, I saw I was charged for two added proteins at $1.99 each, totaling $3.98. she couldn’t have charged me $1.09 for a “side” bun.
I’m not as upset about the amount as I am about the lack of compassion and customer service. Accidents happen, especially with small children, and a little understanding would have gone a long way. I hope you’ll take this feedback seriously and use it as an opportunity to ensure your team handles similar situations with more empathy and professionalism in the future.
Thank you for taking the time to read this and for addressing my concerns.
Atmosphere: 1
Food: 5
Service: 1
Clean and easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Panini, Turkey Bacon Avocado, Avocado, Pesto, Grilled Cheese, Wisconsin Cauliflower, Pesto Chicken, Brisket Grilled Cheese
Great food that always tastes fresh and flavorful. Their salads are especially good.
This spot can get pretty busy during lunch crowds and the modern interior can make it rather hard to hear people without shouting, but it's a nice place in Greenway.
Ordering can be a bit tedious sometimes, as the assembly line-type setup means that I sometimes have to repeat my order to 3-4 different people, but overall isn't the worst.
Great place to stop for healthier options!
Atmosphere: 4
Food: 5
Service: 4
The food tasted great. Unfortunately, it was mostly lettuce and dressing, as they barely added any other ingredients. I asked for two eggs, but there was only one-and-a-half in the bowl, which, I guess you could just call a salad at this point. It was good food, but dressing, 1.5 eggs, and a quarter of an avocado is certainly not worth $12
Food is so good here! I always try to stop by when I'm in the area.
Atmosphere: 4
Food: 5
Service: 5
Love the soups here and very reasonably priced! Another one of my favorites to order while working!
Atmosphere: 4
Food: 5
Service: 5
Fresh Mediterranean style food. Make sure you use the app to get your points. I come here frequently and have not been disappointed. I love the touch of the complimentary bread and chocolate strawberry with every order.
Atmosphere: 5
Food: 5
Service: 5
I love their fresh food and I always didn’t mind the prices but you are skimping way too much For your prices. The salad is half what I used to get. I got two slices of turkey and not even half of an avocado on my sandwich
Atmosphere: 4
Food: 2
Service: 4
One of the best places in entire Madison to enjoy fresh mediterranean food either at the outlet or to go. Quantity and quality is of the highest standards. I always visit this store and enjoy the food. Outlet closes at 2030 everyday and hence pl be early if you don't want to get disappointed.
Atmosphere: 5
Food: 5
Service: 5
what if panera was like. good
also there's vitaminwater on tap which is incredible
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
This is a new favorite spot of mine. The sandwiches all taste so good. My favorite is the pesto chicken sandwich. The chicken enchilada soup and the tomato soups are both excellent. Also, I love their mocktail mixes!
Atmosphere: 5
Food: 5
Service: 5
Excellent fast casual. Brisket grilled cheese was top notch. The chicken enchilada chili was hearty and just enough heat. The chocolate covered strawberries were a nice touch. Turkey bacon avocado got two thumbs up. A little pricey but great food. Would return.
Atmosphere: 4
Food: 5
Service: 4
My favorite place for food!
Atmosphere: 5
Food: 5
Service: 5
Every time I'm in Madison/Middleton area, which seems to be at least once a year, I eat at Cafe Zupas. The food is fresh and tasty. It's clean and bright. Staff is ok. Not super friendly but not certainly not rude. I just like how there is a good variety and it doesn't leave feeling like you just ate fast food.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Turkey Bacon Avocado, Grilled Cheese
The food was amazing and we got it quickly! Definitely worth the stop.
Atmosphere: 5
Food: 5
Service: 5
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