I love Zupas and eat there VERY often but today was not what I was expecting. I ate almost half my food when I realized that there was a bug in my food. When I called the manager said “It just happens because we have fresh produce” and honestly either way that is very unacceptable and they should be cleaning it throughly. I’ve never experienced this with any other fresh foods
Food: 1
Service: 3
Jordan Soon
Love this place! My favorite soup is a half half of the cauliflower and mushroom! It’s so good. Everything is always delicious! Service is good enough. My only complaint is that sometimes when I order towards the end of the day, it’s clear that water has been added to the soups.
Atmosphere: 4
Food: 5
Service: 4
Nancy Burton
Great as always. Love the chocolate covered strawberries.
Atmosphere: 4
Food: 5
Service: 4
N Young
Online ordering is a huge pain. I have tried three times to order on three different occasions. Every time I have put in my credit card and gotten an email from Cafe Zupas, and every time I have gone in at pick up time and the order was never received. Food is great assuming you can get any!
Devon Verbsky
The bowls never miss
Food: 5
Service: 5
Aric B
The food is usually pretty good here. I usually get a sandwich and the nuts about berries salad. I lowered the rating a bit as this time when I went there was one guy working his arse off while a bunch of other people just stood around. I really like the salad and I usually do their seasonal sandwich. This time it was a grilled cheese with bacon and apples that was quite good. I also lowered the rating a bit as this place just feels a bit too expensive for what you get as well as asking for tips when you need to get your own drinks as well as bus your own table.
Atmosphere: 3
Food: 4
Service: 3
Daniel Villegas
I loved my first visit to CZ. My partner and I visited for some dessert- we got the iced hot chocolate and the candy cane chocolate cup! The iced hot chocolate’s made with oat milk so it was perfect for my vegan partner. I also couldn’t get enough of the candy cane cup!!! One of the best tastes is fresh strawberry and chocolate and this cup really hit the spot.
Atmosphere: 4
Food: 5
Service: 5
Janet Steffen
Great fresh food with quick order turn around
Atmosphere: 5
Food: 5
Service: 5
Steve Schierenbeck
Good food. Excellent soup. A little higher priced.
Atmosphere: 5
Food: 5
Service: 5
_ Stach
Absolutely Horrendous Service! Even if you order ahead and you get a text that your order is ready, you may still end up waiting 10-15 minutes for someone to help you, while people who arrived at the restaurant after you are helped and served first. They Desperately need new management!
Never fails me !!! Absolutely delicous!! Keep it up!!
Atmosphere: 5
Food: 5
Jessa Belle
I'm only ever in the area once a year and Zupas is a must every time. The soups are absolutely my favorite. The Wisconsin Cauliflower and the Mushroom Bisque are heavenly, I get them every year. I also love that every meal comes with the chocolate covered strawberry. Prices are super reasonable too!
Atmosphere: 3
Food: 5
Service: 5
Itza Cruz
What I ordered vs. what I received: Where are the 29g of protein? In the lettuce?
Food: 1
Service: 1
Sarah troy
Dear Cafe Zupas Team,
I wanted to share my disappointment with a recent experience at one of your locations. While checking out, I noticed cups of chopped strawberries and a basket of apples displayed near the register. My 2-year-old son saw the apples and sweetly asked, “Mommy, can I have an apple please?” Naturally, I handed him one, assuming they were for sale since they were openly displayed near the checkout area.
When I got to the register and was reviewing our order, the cashier looked confused and said the apples weren’t for sale they were only for desserts. I immediately apologized and explained that my son had already taken a bite, and asked if I could simply pay for it. Instead of showing understanding, both the cashier and the manager responded in a snarky tone, saying I’d have to pay $12 for the apple, which I found absolutely unreasonable.
I told them that was ridiculous and asked if there was another way to resolve it, given that it was an honest mistake by a toddler. They then said they could charge me for an extra topping “that’s $5” and spoke very curtly. Wanting to move on since my son was getting impatient, I agreed. Later, when I looked at the receipt, I saw I was charged for two added proteins at $1.99 each, totaling $3.98. she couldn’t have charged me $1.09 for a “side” bun.
I’m not as upset about the amount as I am about the lack of compassion and customer service. Accidents happen, especially with small children, and a little understanding would have gone a long way. I hope you’ll take this feedback seriously and use it as an opportunity to ensure your team handles similar situations with more empathy and professionalism in the future.
Thank you for taking the time to read this and for addressing my concerns.
I love Zupas and eat there VERY often but today was not what I was expecting. I ate almost half my food when I realized that there was a bug in my food. When I called the manager said “It just happens because we have fresh produce” and honestly either way that is very unacceptable and they should be cleaning it throughly. I’ve never experienced this with any other fresh foods
Food: 1
Service: 3
Love this place! My favorite soup is a half half of the cauliflower and mushroom! It’s so good. Everything is always delicious! Service is good enough. My only complaint is that sometimes when I order towards the end of the day, it’s clear that water has been added to the soups.
Atmosphere: 4
Food: 5
Service: 4
Great as always. Love the chocolate covered strawberries.
Atmosphere: 4
Food: 5
Service: 4
Online ordering is a huge pain. I have tried three times to order on three different occasions. Every time I have put in my credit card and gotten an email from Cafe Zupas, and every time I have gone in at pick up time and the order was never received. Food is great assuming you can get any!
The bowls never miss
Food: 5
Service: 5
The food is usually pretty good here. I usually get a sandwich and the nuts about berries salad. I lowered the rating a bit as this time when I went there was one guy working his arse off while a bunch of other people just stood around. I really like the salad and I usually do their seasonal sandwich. This time it was a grilled cheese with bacon and apples that was quite good. I also lowered the rating a bit as this place just feels a bit too expensive for what you get as well as asking for tips when you need to get your own drinks as well as bus your own table.
Atmosphere: 3
Food: 4
Service: 3
I loved my first visit to CZ. My partner and I visited for some dessert- we got the iced hot chocolate and the candy cane chocolate cup! The iced hot chocolate’s made with oat milk so it was perfect for my vegan partner. I also couldn’t get enough of the candy cane cup!!! One of the best tastes is fresh strawberry and chocolate and this cup really hit the spot.
Atmosphere: 4
Food: 5
Service: 5
Great fresh food with quick order turn around
Atmosphere: 5
Food: 5
Service: 5
Good food. Excellent soup. A little higher priced.
Atmosphere: 5
Food: 5
Service: 5
Absolutely Horrendous Service! Even if you order ahead and you get a text that your order is ready, you may still end up waiting 10-15 minutes for someone to help you, while people who arrived at the restaurant after you are helped and served first. They Desperately need new management!
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Strawberry Harvest Salad, Panini
Restaurantji Recommends
Never fails me !!! Absolutely delicous!! Keep it up!!
Atmosphere: 5
Food: 5
I'm only ever in the area once a year and Zupas is a must every time. The soups are absolutely my favorite. The Wisconsin Cauliflower and the Mushroom Bisque are heavenly, I get them every year. I also love that every meal comes with the chocolate covered strawberry. Prices are super reasonable too!
Atmosphere: 3
Food: 5
Service: 5
What I ordered vs. what I received: Where are the 29g of protein? In the lettuce?
Food: 1
Service: 1
Dear Cafe Zupas Team,
I wanted to share my disappointment with a recent experience at one of your locations. While checking out, I noticed cups of chopped strawberries and a basket of apples displayed near the register. My 2-year-old son saw the apples and sweetly asked, “Mommy, can I have an apple please?” Naturally, I handed him one, assuming they were for sale since they were openly displayed near the checkout area.
When I got to the register and was reviewing our order, the cashier looked confused and said the apples weren’t for sale they were only for desserts. I immediately apologized and explained that my son had already taken a bite, and asked if I could simply pay for it. Instead of showing understanding, both the cashier and the manager responded in a snarky tone, saying I’d have to pay $12 for the apple, which I found absolutely unreasonable.
I told them that was ridiculous and asked if there was another way to resolve it, given that it was an honest mistake by a toddler. They then said they could charge me for an extra topping “that’s $5” and spoke very curtly. Wanting to move on since my son was getting impatient, I agreed. Later, when I looked at the receipt, I saw I was charged for two added proteins at $1.99 each, totaling $3.98. she couldn’t have charged me $1.09 for a “side” bun.
I’m not as upset about the amount as I am about the lack of compassion and customer service. Accidents happen, especially with small children, and a little understanding would have gone a long way. I hope you’ll take this feedback seriously and use it as an opportunity to ensure your team handles similar situations with more empathy and professionalism in the future.
Thank you for taking the time to read this and for addressing my concerns.
Atmosphere: 1
Food: 5
Service: 1
Clean and easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Panini, Turkey Bacon Avocado, Avocado, Pesto, Grilled Cheese, Wisconsin Cauliflower, Pesto Chicken, Brisket Grilled Cheese
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