Cold Stone Creamery

The best ice cream ever! Clean, friendly comfortable place!

You can’t screw up ice cream the place is enjoyable
BUT BUT. One of the employees can’t even add up three quarters. “Is three quarters 75 cents?”
Also a little less chatter an a little more mixing goes a long ways when there’s 15 people in line waiting

4/11/25 9pm: Definitely would have rated lower if it wasn’t for Amelio (sorry if I heard your name wrong)! It was just him and one other girl tonight. There was a long wait and kind of weird to only have 2 people work on a Friday night. But the speed wasn’t Amelio’s fault, he alone deserves 5 stars. The girl was going very slow, not sure if it was her first day but not very professional. She was talking a lot, meandering around, and honestly hindering Amelio more than anything. He was getting 6-8 orders by the time she started one and he was so patient with her. Needs more staff and better training, feel bad when others gotta pick up the slack.

Clearly there is a staffing issue at this location. Our order was a waste of our families time deciding and our money

its awesome place and delicious ice cream and friendly workers and service it was super busy last night and we got our service quickly

Do better. You cannot schedule one person to work alone. I am here with 30 other people in your store. This could not be a more unsafe situation for your employee.

The ice cream was well made and they had good service.

The food is great, if you can get it before you fall asleep.
20+ people in line!
1 person working?
Support your staff, either hire more employees or get corporate workers here to help.
The girl working on 3/7/25 at 745 pm needs a big raise and a personal thank you from corporate.

The ice cream was amazing, and the service was even better!

Shaker waited on us at Stone Cold Creamery in Middleton and is a delightful host. We had ice cream at the creamery and had paid for an order to go. Shaker said he would fill out order to go after we enjoyed our ice cream there.

The manager is very aggressive and disrespectful. My friend bought a cake *directly to cold stone* to be delivered via doordash (a delivery service chosen by them) two weeks ago. The cake was stolen and never delivered, and the manager didn’t want to make a refund unless we came to the store. So today we came to the store and my friend talked with the manager by phone. He was very, very rude and didn’t want to make the refund he promised. He said several times that we should take “some cake from the counter” instead of getting a refund. My friend had to ask for a refund 6 times until the manager accepted to give the money back.

Atmosphere: 1

Food: 1

Service: 1

I needed a cake for 40 guests and the Middleton Coldstone was able to make this! The luncheon was extra special as everyone really liked the Oreo Cookie ice cream cake.

Love this place

Atmosphere: 5

Food: 5

Service: 5

Both employees behind the counter were wearing gloves and holding their phones when we walked in. After ordering, they didn’t change gloves, they just put their phones down and made our orders. Then when we went to pay, the gloves stayed on the whole time, and even after finishing paying the gloves never came off. It’s gross, and their manager needs to address this.

Atmosphere: 2

Food: 4

Service: 1

Young lady behind counter was very helpful
Great ice cream dish she created.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peanut Butter Cup Perfection Pre-Packed Quart