Heather was extremely helpful with our order! The online app was having issues and we couldn't use our rewards and coupons. We called and Heather was super accommodating with no questions asked and honored the same offers via phone. The staff at Middleton is always professional and very kind and the food is always fresh and hot when we get it. Sometimes they have to use a 3rd party for delivery, which occasionally we have small issues. However, if you address the management here, they are very accommodating. Thank you Middleton Pizza Hut! This location is truly Madison's very best Hut!
Food: 5
Service: 5
Tom C (TravellerTom)
First time at this Pizza Hut location. Nice lobby, very clean. Fast service with mobile order through the app. Loved the new Flatbread Pizza's. Very easy to modify the toppings in the app. The Pesto Drizzle topping is back and so delicious on the Flatbread pizza. The pizza is larger and tastier than the personal pan pizza!
Atmosphere: 5
Food: 5
Service: 5
Dan
The pizza tasted good and the service is good but this is hand tossed? To get it what as thin as possible ? This is a sad pizza... Just look at it
Charles Makovec
Delivery driver was kind and arrived early. I appreciate the folks at this location. Pizza had a crisp crust. Gooood work!
Jessica Lindsay
Fantastic Pizza 🍕 Great Customer Service!!! Bravo 🤩
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Amy Phillips
Not at all pleased with outcome. Even verified with counter staff if this was correct. It wasn't
Ryan Booth
26 April 25 - nothing. Manager clearly is bypassing this. 2 April 25 - still no response from the management team. 4 March 25 - still no response from the manager after corporate sent two emails saying they would. I'm guessing the manager is young and doesn't understand what management means. I'm still waiting.
Review 1 - Corporate has now sent 2 emails that you will follow up with me within 3 days. First email, no response by your management. 2nd email from corporate 26 February.. We shall see.
Atmosphere: 1
Food: 1
Service: 1
Maximus Overload
Paul delivered my order freaky fast. He made my experience super enjoyable. I request Paul for all my deliveries from this pizza hut location
Paul Ives
Best pizza hut. Fresh and hot. Paul the delivery driver rocks. Always delivers on time with accuracy.
shannon gabel
Called to add to order and with that delivery did not come with my add on. Everytime I order at this location their is an issue last time it was over 20 minutes late.
This was literally a pizza that was deemed acceptable and given to me for a carryout order.
Krystle E
In two situations this Pizza Hut has completely dropped the ball for us. First situation was the day we attended my aunts funeral & got home later so I just wanted an easy dinner for my children and I. I ordered a pizza and over an hour later I called for an update since I wasn’t receiving them. Apparently my pizza was delivered to some unknown location & they REFUSED to redeliver to me and also accused me of lying. I gave them a pass because younger kids can be sassy and don’t understand that I had a horrible day and this was the last thing I needed. But then today we tried again. I placed my order at 4:44, well aware it might take longer considering it was supposed to snow. After zero communication, around 7 pm I got a notification it had been transferred to DoorDash to deliver. Again no problem. But then at 7:30 when our heart shaped pizza showed up visibly burned, I just couldn’t not say something. After the delivery fee, pizza, and extra tip we spent $35 on something for our three kiddos that we couldn’t even enjoy. The McFarland and cottage grove locations were always amazing so this is extra disappointing since it’s our kiddos fav.
Savanna Pohly
Best Pizza Hut around! They are fast, super kind, and load on the toppings. Thank you for not cutting corners!
Phil Gnarly
Ordered boneless wings with a coupon from the app, and a lage stuffed crust pizza. All was made perfectly, with 2 cups of marinara sauce for dipping the crust. Delivered very quickly.
Bears Badgers
The food arrived 40 minutes late and they did not deliver everything we ordered. We called right after the driver left and they would not send the driver back with the missing items. They did offer a credit for a future order which is what earned them the 2nd star.
Heather was extremely helpful with our order! The online app was having issues and we couldn't use our rewards and coupons. We called and Heather was super accommodating with no questions asked and honored the same offers via phone. The staff at Middleton is always professional and very kind and the food is always fresh and hot when we get it. Sometimes they have to use a 3rd party for delivery, which occasionally we have small issues. However, if you address the management here, they are very accommodating. Thank you Middleton Pizza Hut! This location is truly Madison's very best Hut!
Food: 5
Service: 5
First time at this Pizza Hut location. Nice lobby, very clean. Fast service with mobile order through the app.
Loved the new Flatbread Pizza's. Very easy to modify the toppings in the app. The Pesto Drizzle topping is back and so delicious on the Flatbread pizza. The pizza is larger and tastier than the personal pan pizza!
Atmosphere: 5
Food: 5
Service: 5
The pizza tasted good and the service is good but this is hand tossed? To get it what as thin as possible ? This is a sad pizza... Just look at it
Delivery driver was kind and arrived early. I appreciate the folks at this location. Pizza had a crisp crust. Gooood work!
Fantastic Pizza 🍕
Great Customer Service!!!
Bravo 🤩
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Not at all pleased with outcome. Even verified with counter staff if this was correct. It wasn't
26 April 25 - nothing. Manager clearly is bypassing this.
2 April 25 - still no response from the management team.
4 March 25 - still no response from the manager after corporate sent two emails saying they would. I'm guessing the manager is young and doesn't understand what management means. I'm still waiting.
Review 1 - Corporate has now sent 2 emails that you will follow up with me within 3 days. First email, no response by your management. 2nd email from corporate 26 February.. We shall see.
Atmosphere: 1
Food: 1
Service: 1
Paul delivered my order freaky fast. He made my experience super enjoyable. I request Paul for all my deliveries from this pizza hut location
Best pizza hut. Fresh and hot. Paul the delivery driver rocks. Always delivers on time with accuracy.
Called to add to order and with that delivery did not come with my add on. Everytime I order at this location their is an issue last time it was over 20 minutes late.
Restaurantji Recommends
This was literally a pizza that was deemed acceptable and given to me for a carryout order.
In two situations this Pizza Hut has completely dropped the ball for us. First situation was the day we attended my aunts funeral & got home later so I just wanted an easy dinner for my children and I. I ordered a pizza and over an hour later I called for an update since I wasn’t receiving them. Apparently my pizza was delivered to some unknown location & they REFUSED to redeliver to me and also accused me of lying. I gave them a pass because younger kids can be sassy and don’t understand that I had a horrible day and this was the last thing I needed. But then today we tried again. I placed my order at 4:44, well aware it might take longer considering it was supposed to snow. After zero communication, around 7 pm I got a notification it had been transferred to DoorDash to deliver. Again no problem. But then at 7:30 when our heart shaped pizza showed up visibly burned, I just couldn’t not say something. After the delivery fee, pizza, and extra tip we spent $35 on something for our three kiddos that we couldn’t even enjoy. The McFarland and cottage grove locations were always amazing so this is extra disappointing since it’s our kiddos fav.
Best Pizza Hut around! They are fast, super kind, and load on the toppings. Thank you for not cutting corners!
Ordered boneless wings with a coupon from the app, and a lage stuffed crust pizza. All was made perfectly, with 2 cups of marinara sauce for dipping the crust. Delivered very quickly.
The food arrived 40 minutes late and they did not deliver everything we ordered. We called right after the driver left and they would not send the driver back with the missing items. They did offer a credit for a future order which is what earned them the 2nd star.
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