This week, I was visiting my daughter at the University Of Madison. I decided to go to the Starbucks across the street from my hotel. I order and the employees seemed very impatient and unhappy. They were rude and dismissive. Certainly not the type of customer service I would expect from Starbucks. Next time, I’ll just go down the highway to Dunkin or a different location.
Atmosphere: 3
Food: 4
Service: 1
Ava Steinbach
I was having the worst day ever and then I walked in through those doors and was greeted kindly by the workers. They brought a smile to my face and made my drink perfectly! The writing on my cup was very kind and I felt like they took their time to write something that would resonate with me. This Starbucks isn’t just a place to grab coffee, it’s a home…
Atmosphere: 5
Food: 5
Service: 5
Donald Bachman
Toldme cash register not working 2 minutes later 3 ppl walked in & ordered from register.
Atmosphere: 5
Food: 5
Service: 1
Essi
Quick service and very clean place. Salted caramel iced brew was ok. Not crowded at all during the weekend afternoon.
Atmosphere: 4
Food: 3
Service: 4
Mike P
Thank you for always keeping the team at Pure Wellness Chiropractic fueled and full with your great food and drinks! It is much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Mike Mather
Don't speak English can't count change or take order correctly tried 3 times won't go back
Atmosphere: 2
Food: 3
Service: 1
Niyeliza Rivera
Customer service here it’s ridiculous. The cashier was very disrespectful. They were out of everything, didn’t have many options and when I mentioned about being ignored in the drive thru the cashier said “ this is what you can do, invest a lot more money in this company because we are short staffed “ when they had 5 people on the floor and one of them was the store manager. I can now see why this location has so many bad reviews, because their customer service really sucks. If you don’t like your job, then maybe working customer service aint for you.
Atmosphere: 1
Food: 1
Service: 1
Lauren Wichman
Fast service WITH expected quality of your individual coffee drink! Drive through is fast yet excellent per drink order. Staff there is so nice and helpful in your ordering process AND Outdoor seating is nice.
Right across the Street from great shopping at Greenway Station and easy access on n off if you are business traveler to the Beltline at Greenway Blvd Exit - either direction.
On your way to Waunakee - great On-Off quick pickup.
Entrepreneurs- good internet service and excellent place for quick meetings n meeting new potential clients as also close to Marriott Conference Hotel in Middleton WI
Atmosphere: 5
Food: 4
Service: 5
Braun Amy
I just want to say the most honest words here, I always come here for Coffee, & I seen an old man like my fathers age maybe over 70 years old or 65 years old.He went to ask something, I couldn't hear clearly, but the worker man slammed his hand on the table so rudely & yelled him. This incident was maybe not a big deal, but I saw that man yelling at that old man, I really thought it was terrible. Bad service staff . I hope you treat all the customers who come here well, young and old, with respect. I still give you guys five stars, because I am a business owner too So I understand this for all owners. All my family used to come here to get coffee at this place .because it was always convenient ,but now we probably won't come here anymore.
Steven Froh
I've ordered here everyday for a few months. The consistency isn't great. I get the same thing every single time and it hits the mark only half of the time. The amount of money I spend to simplify my morning isn't a good enough value for a wildly inconsistent product. The Barista's have a difficult job and I don't envy it but for a $7 coffee, it better be on the dot and too often it misses the mark.
Being a starbucks barista must truly be the most challenging job in the world, either that or this location only hires staff that don’t know how to read a ticket/just don’t give a shit. I rarely order from this location because even though i order the exact same drink every time i go to starbucks, they somehow never make it consistently and very seldom make it the way i order it. Almost every worker at this location is incredibly unfriendly, with the exception of one worker that i have personally encountered. I don’t even ask to have my drink remade anymore because on the few occasions that i’ve been bold enough to ask, they refuse and tell me the same thing everytime - “that’s just how we make this drink.” It’s really ridiculous paying $6-7 for a drink and something as simple as “light ice” or “no strawberries” is somehow so difficult to understand. Today in particular, i ordered the Strawberry Açaí w/ lemonade with light ice and no strawberries, and when i walked into the store to pick it up, i saw my cup sitting on the counter filled completely to the top with ice, and it had been ignored so staff could make a different order first. so by the time they did start making my drink, the cup was not only almost entirely full of ice, but there was also a small amount that had melted in the bottom, which led to my drink being even more watered down. this is most certainly a first world problem, but what’s the point of being able to customize your drink and order it the way you want if staff are just going to make it however they please anyway? it takes less than 60 seconds to make this drink and for some reason it’s the most impossible task in the world to simply read the ticket and follow instructions? i seriously don’t know what it is about this location. at least at other locations they have some sort of consistency with the way they make my drink and are attentive enough to either make it the way i order it, or remake it for me if i ask. if you’re in middleton and looking to get some starbucks, just do yourself a favor and head over to the allen blvd location instead.
Krissy Kinder
I will never go to that location very disappointed
Noel Kim
Went through the drive through with my daughter. Got to the window and the total was $17.04. I gave the cashier $20.04, but she did not see the $0.04 until she entered $20 in the register. The cashier gave me back $2.96, and I asked for $3 back (she did not return my 4 cents). She said she could not do that because it would throw the register off. I insisted it wouldn't but she said it has in the past. When I tried to get a dollar for the .96 +.04, she became upset and told me not to argue with her (still insisting that it would throw the register off because she entered only $20). I took my change and left. I go to that Starbucks often, and have always had super friendly customer service. I write this in hopes that the management at Starbucks ensures that people running the register understand basic math, and have the patience to listen to the customer. I am guessing the gal is a good person (the line was long, and I am sure she felt pressure), but she should probably not be running the register. Food and drink was good, as usual.
This week, I was visiting my daughter at the University Of Madison. I decided to go to the Starbucks across the street from my hotel. I order and the employees seemed very impatient and unhappy. They were rude and dismissive. Certainly not the type of customer service I would expect from Starbucks. Next time, I’ll just go down the highway to Dunkin or a different location.
Atmosphere: 3
Food: 4
Service: 1
I was having the worst day ever and then I walked in through those doors and was greeted kindly by the workers. They brought a smile to my face and made my drink perfectly! The writing on my cup was very kind and I felt like they took their time to write something that would resonate with me. This Starbucks isn’t just a place to grab coffee, it’s a home…
Atmosphere: 5
Food: 5
Service: 5
Toldme cash register not working 2 minutes later 3 ppl walked in & ordered from register.
Atmosphere: 5
Food: 5
Service: 1
Quick service and very clean place. Salted caramel iced brew was ok. Not crowded at all during the weekend afternoon.
Atmosphere: 4
Food: 3
Service: 4
Thank you for always keeping the team at Pure Wellness Chiropractic fueled and full with your great food and drinks! It is much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Don't speak English can't count change or take order correctly tried 3 times won't go back
Atmosphere: 2
Food: 3
Service: 1
Customer service here it’s ridiculous. The cashier was very disrespectful. They were out of everything, didn’t have many options and when I mentioned about being ignored in the drive thru the cashier said “ this is what you can do, invest a lot more money in this company because we are short staffed “ when they had 5 people on the floor and one of them was the store manager. I can now see why this location has so many bad reviews, because their customer service really sucks. If you don’t like your job, then maybe working customer service aint for you.
Atmosphere: 1
Food: 1
Service: 1
Fast service WITH expected quality of your individual coffee drink! Drive through is fast yet excellent per drink order. Staff there is so nice and helpful in your ordering process AND Outdoor seating is nice.
Right across the Street from great shopping at Greenway Station and easy access on n off if you are business traveler to the Beltline at Greenway Blvd Exit - either direction.
On your way to Waunakee - great On-Off quick pickup.
Entrepreneurs- good internet service and excellent place for quick meetings n meeting new potential clients as also close to Marriott Conference Hotel in Middleton WI
Atmosphere: 5
Food: 4
Service: 5
I just want to say the most honest words here, I always come here for Coffee, & I seen an old man like my fathers age maybe over 70 years old or 65 years old.He went to ask something, I couldn't hear clearly, but the worker man slammed his hand on the table so rudely & yelled him. This incident was maybe not a big deal, but I saw that man yelling at that old man, I really thought it was terrible. Bad service staff . I hope you treat all the customers who come here well, young and old, with respect. I still give you guys five stars, because I am a business owner too So I understand this for all owners. All my family used to come here to get coffee at this place .because it was always convenient ,but now we probably won't come here anymore.
I've ordered here everyday for a few months. The consistency isn't great.
I get the same thing every single time and it hits the mark only half of the time.
The amount of money I spend to simplify my morning isn't a good enough value for a wildly inconsistent product.
The Barista's have a difficult job and I don't envy it but for a $7 coffee, it better be on the dot and too often it misses the mark.
Restaurantji Recommends
Being a starbucks barista must truly be the most challenging job in the world, either that or this location only hires staff that don’t know how to read a ticket/just don’t give a shit. I rarely order from this location because even though i order the exact same drink every time i go to starbucks, they somehow never make it consistently and very seldom make it the way i order it. Almost every worker at this location is incredibly unfriendly, with the exception of one worker that i have personally encountered. I don’t even ask to have my drink remade anymore because on the few occasions that i’ve been bold enough to ask, they refuse and tell me the same thing everytime - “that’s just how we make this drink.” It’s really ridiculous paying $6-7 for a drink and something as simple as “light ice” or “no strawberries” is somehow so difficult to understand. Today in particular, i ordered the Strawberry Açaí w/ lemonade with light ice and no strawberries, and when i walked into the store to pick it up, i saw my cup sitting on the counter filled completely to the top with ice, and it had been ignored so staff could make a different order first. so by the time they did start making my drink, the cup was not only almost entirely full of ice, but there was also a small amount that had melted in the bottom, which led to my drink being even more watered down. this is most certainly a first world problem, but what’s the point of being able to customize your drink and order it the way you want if staff are just going to make it however they please anyway? it takes less than 60 seconds to make this drink and for some reason it’s the most impossible task in the world to simply read the ticket and follow instructions? i seriously don’t know what it is about this location. at least at other locations they have some sort of consistency with the way they make my drink and are attentive enough to either make it the way i order it, or remake it for me if i ask. if you’re in middleton and looking to get some starbucks, just do yourself a favor and head over to the allen blvd location instead.
I will never go to that location very disappointed
Went through the drive through with my daughter. Got to the window and the total was $17.04. I gave the cashier $20.04, but she did not see the $0.04 until she entered $20 in the register. The cashier gave me back $2.96, and I asked for $3 back (she did not return my 4 cents). She said she could not do that because it would throw the register off. I insisted it wouldn't but she said it has in the past. When I tried to get a dollar for the .96 +.04, she became upset and told me not to argue with her (still insisting that it would throw the register off because she entered only $20). I took my change and left.
I go to that Starbucks often, and have always had super friendly customer service. I write this in hopes that the management at Starbucks ensures that people running the register understand basic math, and have the patience to listen to the customer. I am guessing the gal is a good person (the line was long, and I am sure she felt pressure), but she should probably not be running the register. Food and drink was good, as usual.
Drive through
Clean store. Efficient staff
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