The staff at this location are always so rude and snappy. Arrived 7 minutes after placing a mobile order went to the drive thru and they told me to drive around again since it had only been 3 minutes(actually was 7)..mind you there were no other cars..like what? So I stayed in the drive thru line trying to understand the reasoning for wanting me to drive around and come back once more time passed..with no other cars? Why would I mobile order then? Stop accusing customers for things when really it could also be a system error. Even asking for a straw seems like the end of the world for the staff. Done with this location.
Atmosphere: 1
Service: 1
Stephany Oropeza
Extremely helpful and super kind. Olivia and the closing crew for today were super inviting and electric. I mobile ordered egg nog latte and upon asking her thoughts in it -my brother tried it- wasn’t a fan and we laughed it off altogether. Olivia went out of her way to make us a new drink and just her inviting attitude, kindness and good vibes made our experience awesome.
Atmosphere: 5
Food: 5
Service: 5
Chris Wilbur
Drive thru is exceptionally slow during busy mornings. Tim Horton’s in Canada always has multiple people managing the drive thru so that most cars take no more than a minute. At this ridiculous site, you can wait 10 minutes for three cars. Hire more staff!
Paige Aurit
If I could ZERO stars I would… waiting 30 minutes plus for two coffees should never be a thing absolutely ridiculous, even if it was red cup day…
Service: 1
Stasia
Terrible customer service! Walked in at 8:40pm to look for a cup. I wasn’t even going to get coffee. The girl walked to the back when she saw me. The other guy didn’t even look at me. I get it, it’s close to closing, but that’s your job! I walked right out!
Atmosphere: 1
Service: 1
Anna Harris
Despite SB being a chain, not everyone makes the drinks correctly. This one does, for sure! Best one on the west side of Madison! But I think other people know it cause it can get super busy and you could be waiting 20-30 for your drink. I usually just order ahead, and it's almost always ready on time and delish! Plus, it was made correctly 90% of the time, which is more than I can say for the 4 other ones in the area. 😅 In their defense, 2 of them are inside stores. 😉
Atmosphere: 5
Food: 5
Service: 5
Ed Volkema
AMAZING LOCATION!! Always so happy and friendly
Atmosphere: 5
Food: 5
Service: 5
craig koenig
I came in Friday day morning, waited 25 minutes for my Americano and had to leave with out beverage. There was no one that was attentive enough to notice that I had left.
Atmosphere: 1
Food: 1
Service: 1
Kristina Johnson
Thank you to the kind barista who made sure my stomach would survive this morning.
Atmosphere: 5
Food: 5
Service: 5
Tori Wagner
Did online order... picked up chai latte vente with whip cream... opened when I got to the office as it felt light..... lil shy of a vente and NO whip cream. Very sad. Not going back there.
Not sure if the cashier lady just had a bad day or I got picked on because I’m Asian so she decided to give me some attitude. Come in during morning hours and I had the HARDEST time order a drink in Starbucks EVER. For some reason she couldn’t hear me for anything. For one, never had the voice issue in any other Starbucks before. For two, I increased my volume EveryTime she said she can’t hear. Drink size, extra shoot, less syrup . Each request i need to repeat 2-3 times. I should probable yell at her so she can hear me better. It was way too awkward and uncomfortable. Finally got my drink, but the wrong size (gave me grande vs venti) for correct amount of shot and syrup. How you got wrong the first request but correctly the rest? If you just decided to give me whatever you want why you ask me to repeat?? I said I ordered venti, she said she couldn't hear me. Ironically she can hear me this time perfectly fine without me repeating 2-3 times. Drink is yummy. Do not recommend order inside.
Atmosphere: 3
Food: 5
Service: 1
Alex Alaniz
This week, I was visiting my daughter at the University Of Madison. I decided to go to the Starbucks across the street from my hotel. I order and the employees seemed very impatient and unhappy. They were rude and dismissive. Certainly not the type of customer service I would expect from Starbucks. Next time, I’ll just go down the highway to Dunkin or a different location.
Atmosphere: 3
Food: 4
Service: 1
Ava Steinbach
I was having the worst day ever and then I walked in through those doors and was greeted kindly by the workers. They brought a smile to my face and made my drink perfectly! The writing on my cup was very kind and I felt like they took their time to write something that would resonate with me. This Starbucks isn’t just a place to grab coffee, it’s a home…
Atmosphere: 5
Food: 5
Service: 5
Donald Bachman
Toldme cash register not working 2 minutes later 3 ppl walked in & ordered from register.
Atmosphere: 5
Food: 5
Service: 1
Essi
Quick service and very clean place. Salted caramel iced brew was ok. Not crowded at all during the weekend afternoon.
The staff at this location are always so rude and snappy. Arrived 7 minutes after placing a mobile order went to the drive thru and they told me to drive around again since it had only been 3 minutes(actually was 7)..mind you there were no other cars..like what? So I stayed in the drive thru line trying to understand the reasoning for wanting me to drive around and come back once more time passed..with no other cars? Why would I mobile order then? Stop accusing customers for things when really it could also be a system error. Even asking for a straw seems like the end of the world for the staff. Done with this location.
Atmosphere: 1
Service: 1
Extremely helpful and super kind. Olivia and the closing crew for today were super inviting and electric. I mobile ordered egg nog latte and upon asking her thoughts in it -my brother tried it- wasn’t a fan and we laughed it off altogether. Olivia went out of her way to make us a new drink and just her inviting attitude, kindness and good vibes made our experience awesome.
Atmosphere: 5
Food: 5
Service: 5
Drive thru is exceptionally slow during busy mornings. Tim Horton’s in Canada always has multiple people managing the drive thru so that most cars take no more than a minute. At this ridiculous site, you can wait 10 minutes for three cars. Hire more staff!
If I could ZERO stars I would… waiting 30 minutes plus for two coffees should never be a thing absolutely ridiculous, even if it was red cup day…
Service: 1
Terrible customer service! Walked in at 8:40pm to look for a cup. I wasn’t even going to get coffee. The girl walked to the back when she saw me. The other guy didn’t even look at me. I get it, it’s close to closing, but that’s your job! I walked right out!
Atmosphere: 1
Service: 1
Despite SB being a chain, not everyone makes the drinks correctly. This one does, for sure! Best one on the west side of Madison! But I think other people know it cause it can get super busy and you could be waiting 20-30 for your drink. I usually just order ahead, and it's almost always ready on time and delish! Plus, it was made correctly 90% of the time, which is more than I can say for the 4 other ones in the area. 😅 In their defense, 2 of them are inside stores. 😉
Atmosphere: 5
Food: 5
Service: 5
AMAZING LOCATION!! Always so happy and friendly
Atmosphere: 5
Food: 5
Service: 5
I came in Friday day morning, waited 25 minutes for my Americano and had to leave with out beverage. There was no one that was attentive enough to notice that I had left.
Atmosphere: 1
Food: 1
Service: 1
Thank you to the kind barista who made sure my stomach would survive this morning.
Atmosphere: 5
Food: 5
Service: 5
Did online order... picked up chai latte vente with whip cream... opened when I got to the office as it felt light..... lil shy of a vente and NO whip cream. Very sad. Not going back there.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Not sure if the cashier lady just had a bad day or I got picked on because I’m Asian so she decided to give me some attitude. Come in during morning hours and I had the HARDEST time order a drink in Starbucks EVER. For some reason she couldn’t hear me for anything. For one, never had the voice issue in any other Starbucks before. For two, I increased my volume EveryTime she said she can’t hear. Drink size, extra shoot, less syrup . Each request i need to repeat 2-3 times. I should probable yell at her so she can hear me better. It was way too awkward and uncomfortable. Finally got my drink, but the wrong size (gave me grande vs venti) for correct amount of shot and syrup. How you got wrong the first request but correctly the rest? If you just decided to give me whatever you want why you ask me to repeat?? I said I ordered venti, she said she couldn't hear me. Ironically she can hear me this time perfectly fine without me repeating 2-3 times. Drink is yummy. Do not recommend order inside.
Atmosphere: 3
Food: 5
Service: 1
This week, I was visiting my daughter at the University Of Madison. I decided to go to the Starbucks across the street from my hotel. I order and the employees seemed very impatient and unhappy. They were rude and dismissive. Certainly not the type of customer service I would expect from Starbucks. Next time, I’ll just go down the highway to Dunkin or a different location.
Atmosphere: 3
Food: 4
Service: 1
I was having the worst day ever and then I walked in through those doors and was greeted kindly by the workers. They brought a smile to my face and made my drink perfectly! The writing on my cup was very kind and I felt like they took their time to write something that would resonate with me. This Starbucks isn’t just a place to grab coffee, it’s a home…
Atmosphere: 5
Food: 5
Service: 5
Toldme cash register not working 2 minutes later 3 ppl walked in & ordered from register.
Atmosphere: 5
Food: 5
Service: 1
Quick service and very clean place. Salted caramel iced brew was ok. Not crowded at all during the weekend afternoon.
Atmosphere: 4
Food: 3
Service: 4
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